TB part 1

1. AppendixInterviewing Question MC #1 �Unlike most interpersonal communcation, interviewing:

*a. involves preparation by both participantsb. involves both facts and opinionsc. involves a mix of questionsd. involves verbal and nonverbal communication

2. AppendixInterviewing Question MC #2 �The interviewee is given more control and is encouraged to talk when asked:

a. closed questionsb. leading questionsc. secondary questions*d. open questions

3. AppendixInterviewing Question MC #3 �When you answer a complex question with a single word answer, you might be misinterpreting an open question as a:

*a. closed questionb. leading questionc. primary questiond. netural question

4. AppendixInterviewing Question MC #4 �“How angry were you when she asked you to rewrite your proposal?” is an example of a(n):

a. open questionb. follow-up question*c. leading questiond. closed question

5. AppendixInterviewing Question MC #5 �“What are your plans for the company now that you’ve gained so much publicity?” is an example of a(n):

*a. open questionb. follow-up questionc. leading questiond. closed question

6. AppendixInterviewing Question MC #6 �If the interviewer wants a person to express his or her feelings and ideas in detail, the interviewer will avoid using:

a. open questionb. follow-up questionsc. leading questions*d. closed questions

7. AppendixInterviewing Question MC #7 �“How old were you when you went into business for yourself?” is an example of a(n):

*a. closed questionb. follow-up questionc. leading questiond. open question

8. AppendixInterviewing Question MC #8 �Secondary questions are usually:

a. pre-planned*b. spontaneousc. obscured. ambiguous

9. AppendixInterviewing Question MC #9 �“You were really upset when Chrissie got divorced, weren’t you?” is an example of a(n):

a. open questionb. follow-up question*c. leading questiond. primary question

10. AppendixInterviewing Question MC #10 �According to your text, initial questions should:

a. require the interviewee to provide his or her opinion*b. be designed to get the interviewee involved in the conversationc. be about deeply personal issuesd. be extremely limited, because they are so unnecessary

11. AppendixInterviewing Question MC #11 �Which of the following should not be done when preparing to conduct an interview for information?

a. research the topic before you interviewb. prepare a statement of purposec. tell the person being interviewed how long you expect the interview to take*d. avoid discussing the purpose of the interview in order not to

bias the result

12. AppendixInterviewing Question MC #12 �An interview protocol is:

*a. an ordered list of questions that have been selected to meet the purpose of the interviewb. when you prepare an appropriate introduction and greeting that takes into account local customsc. knowing when to avoid insensitive topicsd. questions that introduce one of the major topics of the interview conversation

13. AppendixInterviewing Question MC #13 �In order to be fair when interviewing, it is a good idea to:

*a. ask all applicants the same or similar questionsb. avoid studying test scores and references until after you have a face-to-face interviewc. interview a few people who you assume are unqualifiedd. asking each applicant a different set of questions

14. AppendixInterviewing Question MC #14 �A professional resume:

a. is a well-written letter expressing job interestb. can be as long as neededc. should reflect your research about the company*d. should include contact information and employment history

15. AppendixInterviewing Question MC #15 �When being interviewed, you should:

a. immediately ask about salary and benefitsb. answer questions quickly, as the interviewer has a limited amount of timec. make sure you anwer all questions with as much detail as possible*d. be enthusiastic and ask questions

16. AppendixInterviewing Question MC #16 �Which of the following is not an appropriate interview follow-up action?

a. self-assessing your performancb. requesting feedback on your performance if you do not get the jobc. writing a thank-you note*d. requesting information on other candicates if you do not get

the job

17. AppendixInterviewing Question TF #1 �Open questions are broad-based questions that ask the interviewee to respond with whatever information he or she wishes.

*a. Trueb. False

18. AppendixInterviewing Question TF #2 �Questions that allow a person to give an answer without direction from the interviewer are called primary questions.

a. True*b. False

19. AppendixInterviewing Question TF #3 �It is a bad idea to use email to send resumes and conduct interviews.

a. True*b. False

20. AppendixInterviewing Question TF #4 �Conducting an interview requires that you first prepare by doing research.

*a. Trueb. False

21. AppendixInterviewing Question TF #5 �It is inappropriate to discuss salary or benefits during an interview.

*a. Trueb. False

22. AppendixInterviewing Question ES #1 �Describe the steps in developing an interview protocol.

Correct Answer:Answer not provided

23. AppendixInterviewing Question ES #2 �What guidelines should an individual follow to prepare for an employment interview?

Correct Answer:Answer not provided.

24. AppendixInterviewing Question ES #3 �What is the difference between open questions and closed questions? Why would an employer choose to use one or another?


25. Chapter 1Communication Perspectives Question MC #1 �The process of putting our thoughts and feelings into words and nonverbal cues is called ____

*a. encodingb. decodingc. feedbackd. semantics

26. Chapter 1Communication Perspectives Question MC #2 �Symbols are words, sounds, and actions that represent:

a. emotions*b. specific ideas and feelingsc. traditions and ritualsd. motives

27. Chapter 1Communication Perspectives Question MC #3 �Thinking "a person who is very careful about spending money" when someone describes a person as "thrifty" represents a process called ____

a. encoding*b. decodingc. feedbackd. semanticse. communicating

28. Chapter 1Communication Perspectives Question MC #4 �At dinner you get your father's advice on whether you should take an economics or political science class to meet a requirement. The next day when you see your father, you say "I decided on economics." Your dad says, "Good choice son. I can tell you've thought about what we discussed." His response indicates that he is considering ____

a. cultural context*b. historical contextc. psychological contextd. social contexte. none of these

29. Chapter 1Communication Perspectives Question MC #5 �Which of these is an example of communication apprehension?

a. Matthew does not fully receive his teacher's instructions because he is distracted by the students playing frisbee outside his classroom's window.*b. Ashley gets very nervous before her first presentation at work.c. Jerome does not remember his conversation with a friend the day before, and he does not respond appropriately when the friend brings up the topic again.d. Toya mistakenly swears in front of her grandmother and then regrets it.

30. Chapter 1Communication Perspectives Question MC #6 �What three things can help improve your communication competence?

a. Motivation, desire, and expertiseb. Skills, context, and semanticsc. Encoding, decoding, and feedback*d. Motivation, knowledge, and skills

31. Chapter 1Communication Perspectives Question MC #7 �The route used to transmit messages is known as ____

a. encodingb. decodingc. feedbackd. noise*e. a channel

32. Chapter 1Communication Perspectives Question MC #8 �Sarah and Stephen are meeting to talk about their class project, but Stephen is distracted, because he is worried about an exam in another class. He asks Sarah to repeat herself several times. This conversation is most strongly influenced by ____

a. physical contextb. physical noise*c. internal noised. semantic noise

33. Chapter 1Communication Perspectives Question MC #9 �You approach your friend Tom to ask him about how he feels about his classes this fall. Tom is busy watching a squirrel outside the window and doesn't hear anything you've just said. The communication is being affected by ____

a. historical contextb. semantic noisec. psychological noise

*d. physical interference

34. Chapter 1Communication Perspectives Question MC #10 �If you can't pay attention because the words of a song are stuck in your head, you are experiencing ____

a. physiological noiseb. semantic noise*c. internal noised. message filtering

35. Chapter 1Communication Perspectives Question MC #11 �Four students on a college campus decide to start a club that focuses on volunteering. They establish the organization, promote it, and plan events together. All of these activities involve communication. What kind of communication best describes what these four students are doing?

*a. Small group communicationb. Public communicationc. Interpersonal communicationd. Formal communication

36. Chapter 1Communication Perspectives Question MC #12 �A mother tells her child to go clean his room. He does this, although he mumbles something under his breath and makes a face to let her know that he's not happy about it. This is an example of ____

a. context*b. feedbackc. decodingd. noise

37. Chapter 1Communication Perspectives Question MC #13 �As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark rolling their eyes. The information Jones is receiving is known as ____

a. noiseb. decodingc. encoding*d. feedbacke. channels

38. Chapter 1Communication Perspectives Question MC #14 �The fact that many people will talk openly with perfect strangers while on an airplane or a bus suggests that ____

a. We communicate to maintain our sense of self.b. We communicate to exchange information.c. We communicate to develop relationships.*d. We communicate to meet social needs.

39. Chapter 1Communication Perspectives Question MC #15 �Which of these is an example of a symbol used in communication?

a. A wordb. A hand gesturec. Silence*d. All of these are examples of symbols

40. Chapter 1Communication Perspectives Question MC #16 �The exchange of information function of communication is best illustrated by ____

a. saying "Do you want to study together?" to a new acquaintanceb. explaining why you feel as you do about marriagec. giving reasons for buying a product*d. providing directions to the doctor's office

41. Chapter 1Communication Perspectives Question MC #17 �Interpersonal communication is ____

*a. communication between a small number of people who have a relationship with one anotherb. communication that is emotionalc. communication that is limited to romantic relationshipsd. all these answers are correct

42. Chapter 1Communication Perspectives Question MC #18 �You completely forgot about a paper you were supposed to write for class. You've never been in that situation before, but you want to explain the situation to your instructor, so you think about what you want to say before going to her office. This kind of message is called a ____

*a. constructed messageb. spontaneous expressionc. scripted messaged. halo effect

43. Chapter 1Communication Perspectives Question MC #19 �You are at a scary movie and shout "Oh no!" when you see a particularly scary sequence. Your response is an example of a:

a. constructed messageb. scripted message

*c. spontaneous expressiond. immediacy

44. Chapter 1Communication Perspectives Question MC #20 �The cashier at the store greets you by saying, "How are you doing today?" Even though you're having a bad day, you say, "I'm fine, thank you." Your response is an example of a ____

a. spontaneous expressionb. constructed message*c. scripted messaged. semantic message

45. Chapter 1Communication Perspectives Question MC #21 �If a friend declares that she will plan your upcoming vacation and you agree that she should take this responsibility, the relationship most likely has an understood degree of ____

a. immediacy*b. controlc. cultural tensiond. conflict

46. Chapter 1Communication Perspectives Question MC #22 �Which of the following statements about communication is true?

a. Communication is an innate quality that does not need to be taught.b. It's easy to stop communicating.*c. Communication is influenced by ethical implications.d. Communication is only used to exchange information and to meet needs.

47. Chapter 1Communication Perspectives Question MC #23 �Competent communication depends on ____

a. having a friendly personalityb. learning how to give strong feedback*c. being both effective and appropriated. avoiding noise

48. Chapter 1Communication Perspectives Question MC #24 �According to scholar Brian Spitzberg, motivation is an important aspect of communication competence because ____

a. we must know what is involved in communication*b. we will only improve our communication if we want toc. motivations makes this more efficient

d. along with incentives, motivation guarantees success

49. Chapter 1Communication Perspectives Question MC #25 �Diana takes a work phone call while she's in the car. She tries to pay attention to the call, but she also has to focus on traffic and driving. What kind of context is affecting Diana's communication?

*a. physical contextb. cultural contextc. historical contextd. social context

50. Chapter 1Communication Perspectives Question TF #1 �Using multiple channels to transmit messages leads to confusion and less accurate interpretation of your message.

a. True*b. False

51. Chapter 1Communication Perspectives Question TF #2 �The process of transforming feelings and concepts into symbols and organizing them into a message is called encoding.

*a. Trueb. False

52. Chapter 1Communication Perspectives Question TF #3 �What is competent communication in one culture may not be competent in another culture.

*a. Trueb. False

53. Chapter 1Communication Perspectives Question TF #4 �The main role of feedback is to avoid semantic noise.

a. True*b. False

54. Chapter 1Communication Perspectives Question TF #5 �A moral dilemma occurs when we are faced with violating the truthfulness and honesty principle of communication ethics.

*a. Trueb. False

55. Chapter 1Communication Perspectives Question ES #1 �Your textbook notes that culture affects communication and that (1)

perception, (2) patterns of cognition, (3) verbal behaviors, and (4) nonverbal behaviors and context are affected by culture. Choose two of these four and for each, give a specific example of how culture can affect these aspects of communication.


56. Chapter 1Communication Perspectives Question ES #2 �Define three aspects of communication contexts and discuss how each affects interpersonal communication.


57. Chapter 1Communication Perspectives Question ES #3 �Write a short dialogue that includes a spontaneous expression, a scripted message, and a constructed message. Label each.


58. Chapter 1Communication Perspectives Question ES #4 �You're at the mall shopping for clothes. In one of the fitting rooms, you find a wallet with an ID and $500 cash. You have the option of taking the money and leaving the wallet, or leaving everything at the service desk. Define the five ethical standards that influence communication and apply them to this moral dilemma.


59. Chapter 2Perception of Self and Others Question MC #1 �The three stages of the perception process are:

a. action and selection, expectation of stimuli, and impressionb. attention and selection, organization of stimuli, and impression*c. attention and selection, organization of stimuli, and interpretationd. action and selection, expectation of stimuli, and interpretation

60. Chapter 2Perception of Self and Others Question MC #2 �Failure to recognize a misspelling in a word used in a newspaper illustrates perception that is limited because of:

a. interestb. need*c. expectations

d. all of these

61. Chapter 2Perception of Self and Others Question MC #3 �Layla and Luke are twins. Even though they grew up in the same family at the same time, Layla grows up thinking that being successful depends a lot on being pretty and nice, while Luke believes being successful means making a lot of money and being independent. These differences are likely the result of ____

*a. gendered cultural expectationsb. Layla's low self-esteemc. Luke's effective message filteringd. different self-talk

62. Chapter 2Perception of Self and Others Question MC #4 �As they were walking to the corner store, Samantha and Meagan passed by a large bush. Suddenly, from out of nowhere, a large dog lunged at them. Meagan gasped and dropped her books, but Samantha laughed and said, "Oh, that dumb dog always hides behind that bush." Samantha's reaction is an example of which step of the perception process?

a. patternsb. interpretationc. organization*d. expectation

63. Chapter 2Perception of Self and Others Question MC #5 �Niku is the oldest child in her family and her parents rely on her to be a role model for her siblings. Even though her siblings can get away with misbehaving, when Niku is faced with a difficult choice, she usually chooses to do what she perceives as responsible and right because she doesn't want to disappoint her parents. Niku is relying on a ____ to guide her actions.

a. stereotypeb. self-fulfilling prophecy*c. roled. halo effect

64. Chapter 2Perception of Self and Others Question MC #6 �According to your text, self-concept can best be defined as ____

a. a pattern of behavior that characterizes a person's place in a context*b. a mental image a person has about his or her skills, abilities, and knowledgec. a set of assumptions developed about physical characteristics and popularityd. a combination of your original ideas and theories about life

65. Chapter 2Perception of Self and Others Question MC #7 �Amy was traumatized as a child when she had a bad experience jumping from a diving board. To this day, she considers herself a poor swimmer. That experience as a child has affected her ____

*a. self-perceptionb. self-monitoringc. self-esteemd. role

66. Chapter 2Perception of Self and Others Question MC #8 �Deon and Janet, who do not know each other, are assigned to work on a project together at work. Deon suggests that the two have lunch together to get to know one another before beginning the official work. Deon's suggestion is an effort to ____

a. evaluate an implicit personality theoryb. use stereotypesc. make attributions*d. reduce uncertainty

67. Chapter 2Perception of Self and Others Question MC #9 �According to the text, our "evaluation of competence and worthiness" is the definition of ____

*a. self-esteemb. self-conceptc. self-attributiond. self-consideration

68. Chapter 2Perception of Self and Others Question MC #10 �You find your roommate Marcus singing to himself in the kitchen, and you are impressed. "Man, Marcus, you've got a great voice!" Marcus looks embarrassed. "No way, you don't need to try to make me feel better. I know I'm terrible. I've never been able to sing." No matter how hard you try to convince him otherwise, Marcus continues to feel worse about his singing ability. This gap between your perceptions is known as ____

a. implicit personality adjustment*b. incongruencec. scripted differencesd. behavioral adjustment

69. Chapter 2Perception of Self and Others Question MC #11 �Individuals with low self-esteem:

a. are more attentive to situations than people with high self-esteem*b. are likely to be unsure of the value of their contributionsc. cannot gain higher self-esteem, even with practice

d. are unlikely to have self-fulfilling prophecies

70. Chapter 2Perception of Self and Others Question MC #12 �Lila and Sherin are sitting in their dorm room while Sherin flips through her notes. "I'm totally going to fail this math test tomorrow," Sherin says. The next day, Sherin takes her test and learns that she failed it. Her performance on the test is an example of ____

a. incongruenceb. filtering messagesc. halo effect*d. self-fulfilling prophecy

71. Chapter 2Perception of Self and Others Question MC #13 �After your first speech, four people tell you that you did a good job, and one tells you that you looked nervous. If you focus on the negative comment while ignoring the positive comments from others, this is called

a. perceptual defense*b. filtering messagesc. halo effectd. self-fulfilling prophecy

72. Chapter 2Perception of Self and Others Question MC #14 �According to your text, what three things affect what we select to pay attention to?

*a. needs, interests, and expectationsb. interests, expectations, and valuesc. values, beliefs, and stereotypesd. needs, values, and expectations

73. Chapter 2Perception of Self and Others Question MC #15 �Caridee knows that she is not talented enough to be a professional dancer, but she still majors in dance, spends all of her extra time teaching and taking dance classes, and goes to dance camp every summer. Caridee is making choices based upon her ____

a. self-conceptb. self-esteem*c. ideal self-conceptd. self-fulfilling prophecy

74. Chapter 2Perception of Self and Others Question MC #16 �Imagine that you are saying these messages to yourself: "Oh, I have that interpersonal test in the morning. I really haven't studied, so maybe I'll skip it. But maybe I won't be able to take a make-up test. I'd better go after all and take my chances." This is an example of

which aspect of self-perception?

a. filters others' statements*b. moderate self-talkc. predicts behaviord. influences tone of voice

75. Chapter 2Perception of Self and Others Question MC #17 �When we have inaccurate self-perceptions, we can improve them through ____

a. Implicit personality theories*b. Self-talkc. Avoiding prejudiced. Changing our behaviors

76. Chapter 2Perception of Self and Others Question MC #18 �People from collectivist cultures tend to have higher self-esteem when they view themselves as being ____

*a. interdependentb. uniquec. independentd. self-sufficiency

77. Chapter 2Perception of Self and Others Question MC #19 �When we encounter people for the first time, we often try to gain more information about them to help make ourselves feel more comfortable. This process is called ____

a. implicit personality theoriesb. halo effectsc. discrimination*d. uncertainty reduction

78. Chapter 2Perception of Self and Others Question MC #20 �Because Dawson is a muscular, attractive male, Emily perceives him as being popular, an average student, and a superb athlete. This best exemplifies the idea of ____

a. stereotyping*b. implicit personality theoriesc. self-esteemd. attributions

79. Chapter 2Perception of Self and Others Question MC #21 �Mary, who always gets good grades on her speeches, writes a paper for the same class. Even though her paper is mediocre, her teacher gives

her an A. This grade may be best explained by the concept of ____

*a. halo effectb. selective perceptionc. stereotypingd. self-fulfilling prophecye. assumed similarity

80. Chapter 2Perception of Self and Others Question MC #22 �How does self-concept affect communication?

a. Self-concept affects who we becomes friends with.b. Self-concept affects how we interact with others.c. Self-concept affects how comfortable we are in communication interactions.*d. All of these

81. Chapter 2Perception of Self and Others Question MC #23 �Moussa has preconceived beliefs about people who belong to fraternities and sororities. When he finds out that Mike belongs to a fraternity, he believes he understands Mike because he has a pretty good idea of what frat guys tend to be like. His "understanding" is best explained by ____

a. selective perception*b. stereotypingc. self-fulfilling prophecyd. assumed similarity

82. Chapter 2Perception of Self and Others Question MC #24 �When Paul, who is Jewish, finds out that his friend Tariq is Muslim, he develops a negative attitude toward his friend. This behavior is best labeled as ____

a. halo effectb. selective perceptionc. stereotypingd. self-fulfilling prophecy*e. prejudice

83. Chapter 2Perception of Self and Others Question MC #25 �Which of these statements accurately reflects stereotypes?

a. Stereotypes are always negative.*b. Stereotypes are generalizations based on ideas about a group, not specific aspects of an individual.c. Stereotypes are negative actions towards others.d. Stereotypes are usually not harmful.

84. Chapter 2Perception of Self and Others Question MC #26 �When something is a negative action toward a social group, not just a rigid or negative attitude, then it this is ____

a. prejudiceb. stereotypec. racism*d. discrimination

85. Chapter 2Perception of Self and Others Question MC #27 �Chet asked Drew if he could borrow a book. Drew agrees and says that he will bring it to Chet's room by 7 p.m. that night. When Drew has not arrived by 7:30, Chet says, "I knew I couldn't count on him to follow through on a promise¾he's so irresponsible." Chet's comment about Drew's behavior is ____

a. prejudice*b. an attributionc. a stereotyped. halo effect

86. Chapter 2Perception of Self and Others Question MC #28 �To improve perception, we should ____

*a. seek out more informationb. realize that we'll be stuck with the same perception for a whilec. trust first impressionsd. keep your perceptions to yourself

87. Chapter 2Perception of Self and Others Question MC #29 �A perception check is a skill that is used to ____

a. see whether your hearing is normalb. check to make sure that you really understand who someone is*c. test the accuracy of your understanding of a person's behaviord. test the accuracy of your understanding of a person's wording

88. Chapter 2Perception of Self and Others Question TF #1 �The perception process involves attention and selection, organization of stimuli, and interpretation of stimuli.

*a. Trueb. False

89. Chapter 2Perception of Self and Others Question TF #2 �A person's culture has very little influence on the perception process.

a. True*b. False

90. Chapter 2Perception of Self and Others Question TF #3 �The terms prejudice and discrimination both involve action and can be used interchangeably.

a. True*b. False

91. Chapter 2Perception of Self and Others Question TF #4 �We are more apt to self-monitor when we are familiar with the situation.

a. True*b. False

92. Chapter 2Perception of Self and Others Question TF #5 �Our brains attempt to simplify complex information so that we can process it quicker and easier.

*a. Trueb. False

93. Chapter 2Perception of Self and Others Question ES #1 �Identify and describe the factors that play a role in the formation of self-concept.


94. Chapter 2Perception of Self and Others Question ES #2 �Compare and contrast stereotyping, discrimination, and prejudice.


95. Chapter 2Perception of Self and Others Question ES #3 �Give an example of a time when you used a stereotype and it turned out to be incorrect. Why did you believe what you did? How did it affect your communication with the other person or group? How did your communication change after you realized the stereotype was incorrect? Use at least 2 terms from the chapter in your essay.


96. Chapter 2Perception of Self and Others Question ES #4 �Discuss the advantages and disadvantages of uncertainty reduction and its role in society.


97. Chapter 3Communicating Verbally Question MC #1 �A speech community is ____.

a. comprised of less than 10,000 speakers*b. also known as a language communityc. comprised of people within a single neighborhoodd. also known as a melting pot for language

98. Chapter 3Communicating Verbally Question MC #2 �The Sapir Whorf hypothesis states that ____

a. societal expectations for masculine and feminine behavior influence language useb. the use of concrete language in the workplace will dramatically improve the communication climatec. the feelings we associate with a word are extremely important to our understanding of a word*d. language influences perception

99. Chapter 3Communicating Verbally Question MC #3 �April and Josh are considering dating each other and are discusssing their future plans. This use of language is best described as ____

a. using language to label, define, and limitb. using language to evaluate*c. using language to discuss things outside our immediate experienced. using language to talk about language

100. Chapter 3Communicating Verbally Question MC #4 �The importance of understanding personal assumptions behind a word reflects a word’s ____

a. literal meaning*b. connotative meaningc. denotative meaningd. less important than nonverbal messages

101. Chapter 3Communicating Verbally Question MC #5 �In ____, communication is general, abstract, indirect, and ambiguous, leaving a lot of the meaning to be determined by the context.

*a. high context culturesb. low context culturesc. nonparallel culturesd. parallel cultures

102. Chapter 3Communicating Verbally Question MC #6 �When we say that a word's meaning is affected by syntactic context, we mean that ____

a. meaning is affected by our knowledge of dictionary meaningsb. words can never really be understood*c. meaning is affected by other words in the sentenced. meaning is affected by where the words are said

103. Chapter 3Communicating Verbally Question MC #7 �If Mark says he has a new car and Paul thinks of an electric hybrid, Paul's thought reflects:

a. denotationb. contextual integrationc. uncertainty reduction*d. connotation

104. Chapter 3Communicating Verbally Question MC #8 �Ashley says, "The porch light was shining like the North Star." This is an example of ____.

a. connotative language*b. a similec. a metaphord. parallel language

105. Chapter 3Communicating Verbally Question MC #9 �Which of the following statements are true of a low-context culture?

a. People are easier to get along with.*b. Information is presented directly.c. People will use gestures and hand movements more than in a high-context culture.d. Information is presented indirectly.

106. Chapter 3Communicating Verbally Question MC #10 �Which of the following statements are true about slang?

a. Slang is never appropriate communication.b. Slang is primarily used by teenagers.*c. Slang can be effective if it is appropriate for the context and listeners.

d. Slang is an example of vivid language.

107. Chapter 3Communicating Verbally Question MC #11 �Which of these statements is an example of using inclusive language?

a. "That's one small step for man, one giant leap for mankind."b. "We hold these truths to be self-evident, that all men are created equal."c. "Do you guys want to go to the store with me?"*d. "Each student should sign the honor pledge on his or her exam."

108. Chapter 3Communicating Verbally Question MC #12 �Which of the following attributes are associated with feminine styles of language?

a. Emphasis on abstract and general language*b. Emphasis on concrete and personal languagec. Showing assertiveness and control when speakingd. None of these

109. Chapter 3Communicating Verbally Question MC #13 �Which of the following phrases would be most likely classified as a masculine style of language?

*a. "I'm sure you'd agree that ..."b. "This probably isn't a very good idea, and we don't have to do it, but I was thinking we could ..."c. "That must be very hard for you."d. "I've had a similar experience, so I know what you're going through."

110. Chapter 3Communicating Verbally Question MC #14 �Which of the following is competent advice for being linguistically sensitive?

a. Use the most sophisticated language you know in all situations.*b. Use jargon sparingly.c. Avoid using slang.d. Use male-generic language.

111. Chapter 3Communicating Verbally Question MC #15 �Saying "three-bedroom ranch" instead of "house" is a matter of word:

*a. specificityb. emphasisc. concreteness

d. vividness

112. Chapter 3Communicating Verbally Question MC #16 �Using the word demanded instead of asked when you mean to show force of action is a matter of word:

*a. specificityb. emphasisc. concretenessd. appropriateness

113. Chapter 3Communicating Verbally Question MC #17 �Tia says, "Ew! Lizards are so gross and scary." Aimee disagrees, "No way! They're awesome pets and so sweet." Tia and Aimee are disagreeing about the ____ of the word "lizard."

a. concrete meaningb. denotative meaning*c. connotative meaningd. metaphoric meaning

114. Chapter 3Communicating Verbally Question MC #18 �If instead of saying "The car was wrecked" you say, "The left fender was dented by a hit-and-run driver," you are using:

a. emphasisb. appropriateness*c. specificityd. concreteness

115. Chapter 3Communicating Verbally Question MC #19 �If instead of saying, "Julian is afraid of the dark," you say, "Julian sees the boogieman lurking behind every shadow," you are:

*a. using vivid languageb. indexingc. datingd. separating fact from inference

116. Chapter 3Communicating Verbally Question MC #20 �Saying "I don't know what it's like now, but when I attended Cawley High School five years ago, it was one of the top schools in the state" is:

a. indexing*b. dating informationc. separating fact from inferenced. evaluating

117. Chapter 3Communicating Verbally Question MC #21 �Qualifying a statement appropriately, to avoid an assertion that goes beyond the supportive evidence, is an important step for effective:

*a. indexingb. datingc. feedbackd. evaluation

118. Chapter 3Communicating Verbally Question MC #22 �Paul used a practice that allowed him to recognize he was about to apply a generalization to a specific person. This practice is known as:

*a. indexingb. datingc. giving feedbackd. evaluating

119. Chapter 3Communicating Verbally Question MC #23 �Which of these statements is an example of a statement that includes dating information?

a. Martha is generally a really stressed-out person.*b. Deanna was grouchy when I spoke with her yesterday.c. Allison only wears skirts.d. Brittany is an average student in her science and math courses but excels in English.

120. Chapter 3Communicating Verbally Question MC #24 �Saying "A doctor puts in long, hard years to earn his degree"

a. is an example of marking*b. is an example of generic languagec. would be using appropriate languaged. is an example of good audience adaptation

121. Chapter 3Communicating Verbally Question TF #1 �We use language to assign, label, define, and limit.

*a. Trueb. False

122. Chapter 3Communicating Verbally Question TF #2 �Denotative meanings reflect our emotions and experiences, whereas connotative meanings reflect the dictionary definition.

a. True*b. False

123. Chapter 3Communicating Verbally Question TF #3 �Concrete words are sense-related. We use concrete words to describe what we can see, smell, touch, hear, or taste.

*a. Trueb. False

124. Chapter 3Communicating Verbally Question TF #4 �When you have the choice between a more common vivid word or or an obscure words, you should choose the more obscure.

a. True*b. False

125. Chapter 3Communicating Verbally Question TF #5 �Dating information helps increase message effectiveness and speaker credibility.

*a. Trueb. False

126. Chapter 3Communicating Verbally Question TF #6 �Jargon and slang are appropriate in most situations.

a. True*b. False

127. Chapter 3Communicating Verbally Question TF #7 �This statement is an example of indexing generalizations: Pitbulls are really dangerous dogs and should not be kept as pets.

a. True*b. False

128. Chapter 3Communicating Verbally Question ES #1 �You have prepared a speech about HIV and AIDS for what you have been told is a group of people in their mid-20s who have been taking training courses about infectious diseases. Your main points are: (1) HIV is a highly infections virus; (2) HIV is contracted primarily through sharing of needles, blood transfusions, and unprotected sex; (3) Millions of people die each year from AIDS or AIDS-related illnesses; (4) We can reduce the HIV/AIDS epidemic by educating people on how to reduce their risk factors and encouraging people to get tested regularly. When you arrive, you see that the audience members are about 10 and 11 years old. How would you adjust your speech to be linguistically sensitive? Be sure to note at least 2 specific ways the

text notes that one should be linguistically sensitive, and use specific examples.


129. Chapter 3Communicating Verbally Question ES #2 �Explain the difference between masculine and feminine styles of language. Give an example of how societal expectations for masculinity and femininity have affected language choices. How does gender influence the likelihood that powerless language will be chosen?


130. Chapter 3Communicating Verbally Question ES #3 �Describe the various methods that you could use to improve your langauge skills.

Correct Answer:Answer not provided

131. Chapter 4Communicating through Non-Verbal Behaviors Question MC �According to the textbook, nonverbal communication is ____

*a. the primary way we convey our emotions.b. unambiguousc. communicated only through a single channeld. something we can avoid through monitoring behavior.

132. Chapter 4Communicating through Non-Verbal Behaviors Question 2 �What of the following statements is true about nonverbal messages?

a. Nonverbal messages occur less often than verbal messages.*b. Nonverbal messages are more emotionally powerful than verbal messages.c. Nonverbal messages are less trustworthy than verbal messages.d. Nonverbal messages are less important than verbal messages.

133. Chapter 4Communicating through Non-Verbal Behaviors Question 3 �When a gesture is used to substitute for a word, it is called an ____

a. illustrator*b. emblemc. adaptord. intermediary

134. Chapter 4Communicating through Non-Verbal Behaviors Question 4 �Studies show that when people are talking, ____

a. the one doing the talking is likely to have the greater eye contact*b. the one doing the listening is likely to have the greater eye contactc. both the talker and the listener have about the same amount of eye contactd. there is no consistency about data related to eye contact

135. Chapter 4Communicating through Non-Verbal Behaviors Question 5 �Which of these situations is an example of nonverbal communication?

a. Allyson and Iesha send text messsages to each other.*b. Geralyn refuses to speak to Tavonte after their fight.c. Simone and Jewel send IMs to each other.d. Breanna and Rachel pass notes in class.e. All of these are examples of nonverbal communication.

136. Chapter 4Communicating through Non-Verbal Behaviors Question 6 �When you are really interested in another person, your eye contact with that person is likely to

*a. increaseb. decreasec. remain the samed. be unpredictable

137. Chapter 4Communicating through Non-Verbal Behaviors Question 7 �During her job interview, when Sadie began to discuss her previous work experience, the interviewer leaned forward to show interest. This movement is best described as a change in ____

a. gestureb. expression*c. postured. positioning

138. Chapter 4Communicating through Non-Verbal Behaviors Question 8 �____ includes all voiced parts of communication other than words themselves.

a. Nonverbal communicationb. Verbal communicationc. Chronemics*d. Paralanguage

139. Chapter 4Communicating through Non-Verbal Behaviors Question 9 �Which of these is an example of a vocalized pause?

*a. Theresa says "um" when she cannot think of the word she means.b. Bonita speaks louder to emphasize an important point.c. John lowers the tone of pitch of his voice to sound more serious.d. Chuck speaks more rapidly when he is nervous.

140. Chapter 4Communicating through Non-Verbal Behaviors Question 10 �According to Samovar and Porter (2007), direct eye contact ____

a. is a universal sign of respectb. does not have cultural variations*c. is appropriate and expected in the United Statesd. is used to demonstrate keen interest in Mexico

141. Chapter 4Communicating through Non-Verbal Behaviors Question 11 �Which of the following statements is true of body modifications such as tattoos and piercings?

a. All cultures engage in body modification of some kind.b. They are a type of nonverbal communication.c. Body modification often signals social status or group membership.*d. All of these are true of body modification.

142. Chapter 4Communicating through Non-Verbal Behaviors Question 12 �____, 4 to 12 feet, is the amount of personal space that we tend to keep in impersonal situations

*a. Social distanceb. Public distancec. Intimate distanced. Personal distance

143. Chapter 4Communicating through Non-Verbal Behaviors Question 13 �Ahmad rolls his eyes when Lori is talking, and she says to him, "Are you annoyed by what I said?" Lori is engaging in ____

a. context checkingb. kinesicsc. multi-channeled communication*d. perception checking

144. Chapter 4Communicating through Non-Verbal Behaviors Question 14 �Culturally based stereotypes about endomorph body types hold that they

are ____

a. energetic, outgoing, and confidentb. brainy, anxious, and cautious*c. kind, gentle, and joviald. tricky, insincere, and hard to predict

145. Chapter 4Communicating through Non-Verbal Behaviors Question 15 �The United States tends to be monochronically oriented. In this culture ____

a. individuals arrive when it is convenient for themb. individuals can be engaged in many activities at one timec. individuals do not wear watches*d. individuals expect an apology or explanation when someone is late

146. Chapter 4Communicating through Non-Verbal Behaviors Question 16 �If someone has a polychronic time orientation they will be more likely to:

a. apologize if they are lateb. prefer to engage in one activity at a time*c. see schedules as flexibled. all of these

147. Chapter 4Communicating through Non-Verbal Behaviors Question 17 �Touching behavior has been linked to culture. Which of the following is generally true of the United States as a nation?

*a. Individual space is respected.b. A high level of contact and touching is normal.c. We have the same standards for touch as people do in South America and Eastern Europe.d. All of these.

148. Chapter 4Communicating through Non-Verbal Behaviors Question 18 �Which of the following is not a true statement about how different cultures use paralanguage?

*a. Japanese speak with a great deal of volume to convey sincerity.b. Arabs speak with a great deal of volume to convey sincerity.c. Soft voices are preferred in Thailand.d. Soft voices are preferred in Great Britain.

149. Chapter 4Communicating through Non-Verbal Behaviors Question 19 �Which of the following is not true about how different cultures view

space and time?

a. Cultures that emphasize individualism generally demand more space and privacy.*b. Polychronic cultures emphasize order and predictability.c. Monochronic cultures emphasize timeliness and punctuality.d. None of these are true statements.

150. Chapter 4Communicating through Non-Verbal Behaviors Question 20 �When a stranger moves inside of an arm's length and asks what time it is, our backing up is a sign that she has invaded our:

*a. intimate distanceb. personal distancec. social distanced. public distance

151. Chapter 4Communicating through Non-Verbal Behaviors Question 21 �Which of these is an example of kinesics?

*a. Sue smiles when she sees her friend Beth, indicating she is happy.b. Marcus holds Kara's hand during the movie to communicate that he likes her.c. Jessie puts her book back on her chair to reserve her seat.d. Asha wears makeup to look nice for her date.

152. Chapter 4Communicating through Non-Verbal Behaviors Question 22 �____ are nonverbal responses to a physical need.

a. Emoticons*b. Adaptorsc. Emblemsd. Kinesics

153. Chapter 4Communicating through Non-Verbal Behaviors Question 23 �A person who sits in the same chair every class period illustrates ____

a. defensivenessb. paralanguage*c. territorialityd. kinesics

154. Chapter 4Communicating through Non-Verbal Behaviors Question 24 �When we are territorial, we are likely to ____

a. be concerned with informal space*b. stake out ownership over some areac. be concerned with interpersonal distance

d. strive for cleanliness of public space

155. Chapter 4Communicating through Non-Verbal Behaviors Question 25 �To improve our chances of successfully interpreting nonverbal messages, we should ____

a. interpret nonverbal messages equally regardless of the sourceb. consider nonverbal messages as separate from verbal messagec. ignore smiley faces and other lexicons when we read e-mails*d. none of these

156. Chapter 4Communicating through Non-Verbal Behaviors Question 26 �To improve our chances of successfully sending nonverbal messages, we should ____

a. be as spontaneous as possible when communicatingb. be consistent and predictable with nonverbal message regardless of context*c. make sure that nonverbal actions don't distract others from our messaged. avoid strategic choices in nonverbal communication as they will be seen as inauthentic

157. Chapter 4Communicating through Non-Verbal Behaviors Question TF �Nonverbals make up approximately 60 percent of the meaning in face-to-face communication.

*a. Trueb. False

158. Chapter 4Communicating through Non-Verbal Behaviors Question 27 �Emoticons are a type of verbal communication.

a. True*b. False

159. Chapter 4Communicating through Non-Verbal Behaviors Question 28 �Body movements can be used to take the place of a word or phrase.

*a. Trueb. False

160. Chapter 4Communicating through Non-Verbal Behaviors Question 29 �Intonation, pitch, and vocalized pauses are all elements of paralanguage.

*a. Trueb. False

161. Chapter 4Communicating through Non-Verbal Behaviors Question 30 �When we know we want to be at a dinner party on time, we are operating under polychronic time orientation.

a. True*b. False

162. Chapter 4Communicating through Non-Verbal Behaviors Question 31 �Direct eye contact is universally accepted as appropriate.

a. True*b. False

163. Chapter 4Communicating through Non-Verbal Behaviors Question ES �Identify and discuss some challenges that individuals from various cultures may have to face when focusing on nonverbal communication behaviors. Explain how these individuals might apply the tips for interpreting nonverbal messages to improve their chances of successful communication.


164. Chapter 4Communicating through Non-Verbal Behaviors Question 32 �Imagine you have plans with a new friend you met in class. You are not sure if this friend has asked you to hang out strictly as friends or intends the outing to be a romantic date. Select three types of nonverbal communication and give a specific example of how each of these could help you determine if the interaction is a date or not.


165. Chapter 4Communicating through Non-Verbal Behaviors Question 33 �Briefly explain the importance of paralanguage. Give three distinct example of how paralanguage might (1) contradict, (2) supplement, or (3) complement your verbal message.


166. Chapter 5Listening and Responding Question MC #1 �Danielle is listening to her teacher's lecture, working hard to understand so that she can do well on the test. She is engaging in ____ listening.

a. appreciativeb. discriminativec. empathic

*d. comprehensive

167. Chapter 5Listening and Responding Question MC #2 �The first stage of listening is ____

a. interpretingb. understanding*c. attendingd. evaluating

168. Chapter 5Listening and Responding Question MC #3 �Nick is listening to his boss not just to hear her words to but to understand what she really wants out of the project on which he is working. Nick is listening to accurately understand her meaning, and this is called ____ listening

a. appreciative*b. discriminativec. empathicd. comprehensive

169. Chapter 5Listening and Responding Question MC #4 �The understanding stage of the listening process involves what?

a. Physically getting ready to listen.b. Remembering informationc. Analyzing facts*d. Asking questions

170. Chapter 5Listening and Responding Question MC #5 �To improve listening performance in conversation and in group communication

*a. you should completely make the shift from speaker to listenerb. you should rehearse what you want to say as the other person speaksc. you should concentrate by looking at the other person’s chind. stop listening if what a person says violates your values

171. Chapter 5Listening and Responding Question MC #6 �Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of ____

*a. empathyb. sympathyc. supportivenessd. reflecting feelings

172. Chapter 5Listening and Responding Question MC #7 �When one person experiences an emotional response parallel to another person's, we call this ____

*a. empathic responsivenessb. perspective takingc. mirroringd. sympathy

173. Chapter 5Listening and Responding Question MC #8 �When Josh told Amy about what was going on at work and she responded by saying, "Oh, I'm really sorry. That's awful. You poor thing," Amy was demonstrating ____

a. empathic responsivenessb. paraphrasingc. perspective taking*d. sympathetic responsiveness

174. Chapter 5Listening and Responding Question MC #9 �Jalesa is helping her daughter learn the colors of the rainbow for her quiz at school. To help her remember the colors and order, she tells her daughter to remember Roy G. Biv. When her daughter says, "But who's Roy G. Biv?" Jalesa explains that it stands for Red, Orange, Yellow, Green, Blue, Indigo, and Violet. Jalesa is teaching her daughter ____

*a. a mnemonic deviceb. a paraphrasec. an empathic responsed. a sympathetic responsiveness

175. Chapter 5Listening and Responding Question MC #10 �If in response to the statement "She's a very fast typist," you replied, "How many words a minute can she do?" you would be

a. paraphrasing*b. questioning to get detailsc. perception checkingd. questioning to clarify feelings

176. Chapter 5Listening and Responding Question MC #11 �Nikki comes to class early, sits in her preferred chair, and arranges her notebook and pens. She looks up at her teacher and waits for the lesson to begin. Nikki is ____

a. Avoiding distractions*b. Getting physically ready to listenc. Observing nonverbal cuesd. Resisting interrupting

177. Chapter 5Listening and Responding Question MC #12 �A paraphrase is:

a. a repetition of what a person saidb. a guess of what you think a person wants you to say*c. your understanding of what a person meantd. your effort to find out the reasons behind what someone is saying

178. Chapter 5Listening and Responding Question MC #13 �A content paraphrase focuses on:

*a. the denotative meaning of what a person saysb. how the person feels about what he saysc. whether the person is right or wrongd. how the person sounds when he speaks

179. Chapter 5Listening and Responding Question MC #14 �To paraphrase effectively, your textbook suggests you:

a. focus on as many details as possibleb. interrupt the speaker to make sure you understand the message correctlyc. create a message that will be pleasing to the speaker*d. notice the images and feelings you experience from the message

180. Chapter 5Listening and Responding Question MC #15 �The five steps of the listening process, in order, are ____

*a. (1) attending, (2) understanding, (3) remembering, (4) evaluating, (5) respondingb. (1) remembering, (2) attending, (3) understanding, (4) evaluating, (5) respondingc. (1) hearing, (2) understanding, (3) remembering, (4) judging, (5) respondingd. (1) hearing, (2) understanding, (3) judging, (4) remembering, (5) respoinding

181. Chapter 5Listening and Responding Question MC #16 �The simplest way of moving information from short-term to long-term memory is to:

a. take notesb. create a mnemonic*c. repeat itd. ask a question about it

182. Chapter 5Listening and Responding Question MC #17 �Mnemonic devices are ____

a. skills used in developing supporting material for a messageb. acts of inference*c. artificial techniques used to aid the memoryd. vocabulary-building techniques

183. Chapter 5Listening and Responding Question MC #18 �During the evaluation stage of listening you ____

a. ask questionsb. take notesc. engage in empathy*d. separate fact from inference

184. Chapter 5Listening and Responding Question MC #19 �Note-taking is most effective in which of the following contexts?

a. Deciding what kind of bread to buy at the supermarket*b. Absorbing information from a lecturec. Understanding the procedure for getting on a busd. Meeting new people at a conference

185. Chapter 5Listening and Responding Question MC #20 �Useful notes will usually:

a. be very longb. have no more than three to five main points*c. have a brief outlined. have lots of details

186. Chapter 5Listening and Responding Question MC #21 �When you are listening to your boss explain an important new procedure for processing data, your best listening aid is likely to be

a. arranging the first letters of selected state capitals to spell a wordb. writing down what appear to be the key ideas of a person's messagec. memorizing directions*d. taking notes in outline form

187. Chapter 5Listening and Responding Question MC #22 �Determining whether you believe a statement to be true is:

a. listening for information*b. critical analysisc. perspective taking

d. unnecessary for listening effectiveness

188. Chapter 5Listening and Responding Question MC #23 �Critical listeners will be able to:

a. exhibit optimal hearing acuity*b. distinguish factual statements from inferencesc. put off judgments on the truth of messagesd. agree with ideas or plans that violate their own values

189. Chapter 5Listening and Responding Question MC #24 �You notice that the "For Sale" sign on a neighbor's house is missing. You say, "The Jacksons' house must have been sold. The 'For Sale' sign is gone." This is an example of

a. verifying a perceptionb. engaging in projection*c. drawing an inferenced. recognizing a fact

190. Chapter 5Listening and Responding Question MC #25 �Chris calls Kelly and says, "Kelly, I'm so sorry. I'm running five minutes late to pick you up for our ballet class." Which of the following is a fact about this situation?

a. Chris and Kelly will be late to ballet.*b. Chris is late to pick up Kelly.c. These women are friends who are taking a ballet class together.d. All of these are facts

191. Chapter 5Listening and Responding Question MC #26 �The statement "Before 1850, several political parties existed" is ____

*a. a statement of factb. a generalizationc. an inferenced. an opinion

192. Chapter 5Listening and Responding Question MC #27 �During the remembering state of listening you ____

a. separate fact from inference*b. repeat informationc. ask questionsd. observe nonverbal cues

193. Chapter 5Listening and Responding Question MC #28 �Which of these is an accurate paraphrase of this company policy: "Returns will be accepted within 60 days of purchase with a receipt. After 60 days, no returns or exchanges will be made"?

a. "You can return things within 60 days."b. "No returns will be made without a receipt."c. "You can return things to this store."*d. "If you want to return something, you must do so within two months and have your receipt."

194. Chapter 5Listening and Responding Question MC #29 �A comforting message:

*a. should help someone feel better about themselves and their behaviorb. indicates that you think the person is rightc. is not appropriate after a show of negative feelingsd. includes a statement that describes your feelings

195. Chapter 5Listening and Responding Question MC #30 �If in response to Gary’s statement "I hope I get the job¾it really means a lot to me" you reply, "I know you've shown a great interest in the type of work they're doing," your response would be

a. paraphrasingb. interpreting*c. supportived. describing behavior

196. Chapter 5Listening and Responding Question MC #31 �Julie tells Deanna that she's really upset because she may fail her math class. To understand how Julie must feel, Deanna recalls when she was doing poorly in her Spanish class and how bad she felt. Deanna is engaging in ____

a. sympathetic responsiveness*b. perspective takingc. empathic responsivenessd. using a mnemonic

197. Chapter 5Listening and Responding Question MC #32 �Research on comforting messages has been shown to do all of the following except

*a. make someone become dependent on being comfortedb. increase the self-esteem of the person who is comforting the otherc. improve physical health

d. none of these

198. Chapter 5Listening and Responding Question MC #33 �In response to Alicia’s statement "I brought all the boxes up to the second floor, and he tells me I didn't do what I was supposed to¾that really irks me," which of the following best holds the characteristics of an effective supportive message?

a. "Were you supposed to bring them to the basement instead?"b. "Maybe he didn't yell at you. Maybe he just has a loud voice."c. "He's a real jerk, isn't he?"*d. "Yeah, I can understand why you'd be upset."

199. Chapter 5Listening and Responding Question MC #34 �In response to Traci’s statement "If my mom keeps dropping me off late for work, I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response?

*a. "Are you going to say something to her about it?"b. "Well, your mom has been going through a tough time lately."c. "Stop worrying. Your boss isn't going to fire you."d. "If I were you, I'd start getting a ride from your brother Larry instead."

200. Chapter 5Listening and Responding Question MC #35 �Supportive messages that comfort are different from merely supportive messages in that they:

*a. usually occur over several turns in a conversation or over several conversationsb. avoid bufferingc. minimize other-centered messagesd. allow the speaker to frame the discussion as he or she wishes to frame it

201. Chapter 5Listening and Responding Question MC #36 �If you want to offer emotional support to your friend, which of the following does your book recommend that you do?

*a. Clearly state that you want to help.b. Try to make it sound like you are not giving advice.c. Give a detailed account of a time you experienced something similar.d. Emphasize that you are an impartial observer.

202. Chapter 5Listening and Responding Question MC #37 �Your friend says to you, "I failed two of my classes this semester," as she shows you her report card. Which of the following statements is a

fact?

a. Your friend is upset about her grades.*b. Your friend failed two classes.c. Your friend did not try very hard this semester.d. Your friend is not very smart.

203. Chapter 5Listening and Responding Question TF #1 �Attending is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages.

a. True*b. False

204. Chapter 5Listening and Responding Question TF #2 �Getting physically and mentally ready is one of the steps to receive messages accurately.

*a. Trueb. False

205. Chapter 5Listening and Responding Question TF #3 �Critical analysis is especially important when a speaker is asking you to believe, act on, or support what is being said.

*a. Trueb. False

206. Chapter 5Listening and Responding Question TF #4 �The process of determining the truthfulness, authenticity, or believability of the information provided is called evaluating.

*a. Trueb. False

207. Chapter 5Listening and Responding Question TF #5 �When you listen to someone judgmentally you are engaging in discriminative listening.

a. True*b. False

208. Chapter 5Listening and Responding Question ES #1 �Discuss three methods used during understanding and why these may improve listening ability.


209. Chapter 5Listening and Responding Question ES #2 �Your friend approaches you and tells you that he is really upset because he has applied for several jobs, had a couple of interviews, but cannot get a job. He's worried about the future. Your book offers eight guidelines for giving emotionally supportive message. Write a response to your friend and then underline and note how you've applied at least three of these guidelines.


210. Chapter 5Listening and Responding Question ES #3 �Your roommate has not been doing her fair share of the chores in your apartment. Using the guidelines for offering critique, write a message to your roommate. Note three of the guidelines you used.


211. Chapter 6Communicating Across Cultures Question MC #1 �Culture shock ____

*a. is caused by an absence of shared meaningb. refers to culturally sensitive interactions between people of different racesc. is caused by an absence of sensitivityd. is caused when one person feels rejected or ignored

212. Chapter 6Communicating Across Cultures Question MC #2 �Intercultural communication ____

a. refers to an exchange between members of different culturesb. refers to the psychological discomfort you may feel when you interact with people from different cultures*c. refers to interactions that occur between people whose cultures are so different that the communication between them is alteredd. hurts local cultures

213. Chapter 6Communicating Across Cultures Question MC #3 �Matthew lives his life by Christian principles, attends church twice a week, and is actively involved in a Bible study. When faced with choices in his life, he asks what the right choice is based on his faith. Matthew's religion is an example of ____

a. culture shock*b. a co-culturec. ethnocentrismd. uncertainty anxiety

214. Chapter 6Communicating Across Cultures Question MC #4 �Cultural identity ____

a. comes from our ethnicity and raceb. becomes more important to people as they get older*c. is determined by the importance that we assign to membership in cultural groupsd. doesn't matter if you are a member of the dominant culture

215. Chapter 6Communicating Across Cultures Question MC #5 �The four dimensions of culture as identified by Hofstede are ____

*a. individualism-collectivism, uncertainty avoidance, power distance, masculinity-femininityb. individualism-collectivism, uncertainty reduction, power difference, masculinity-femininityc. individualism-collectivism, coherency, difference avoidance, masculinity-femininityd. individualism-collectivism, coherency, power difference, masculinity-femininity

216. Chapter 6Communicating Across Cultures Question MC #6 �Jerry is more likely to be a member of a collectivist culture if he ____

a. is concerned that he receive the credit for his work from his co-workersb. decides to quit work with the family business even though it will upset his mother*c. is careful to bring up delicate topics with his boss in private, not in publicd. gets impatient with his group so he tells them what to do rather than letting them come to a consensus

217. Chapter 6Communicating Across Cultures Question MC #7 �Which of these might be a factor that distinguishes a co-culture?

a. Sexual orientationb. Social classc. Gender*d. All of these

218. Chapter 6Communicating Across Cultures Question MC #8 �If someone prefers concrete and specific language and predictability, they are likely to be from a____

a. low uncertainty-avoidance culture*b. high uncertainty-avoidance culturec. culture that values power distance

d. culture characterized by uncertainty reduction

219. Chapter 6Communicating Across Cultures Question MC #9 �If you come from a culture characterized as having high power distance, ____

a. you believe there should be opportunities to attain powerful positions in societyb. you believe that power corrupts*c. inequalities in power, status, and rank are viewed as naturald. individuals are expected to downplay differences in power, status, and rank

220. Chapter 6Communicating Across Cultures Question MC #10 �If you come from a culture characterized as having low power distance, ____

a. you believe that powerful positions in society are subject to low supervisionb. you believe in using proper and polite forms of language and using titles as a sign of respectc. inequalities in power, status, and rank are viewed as natural*d. individuals are expected to downplay differences in power, status, and rank

221. Chapter 6Communicating Across Cultures Question MC #11 �Raul expects to earn a paycheck outside the home and values being self-reliant. He expects his wife to stay at home, do the housework, and raise their children. Based on this information, Raul is probably from a ____ culture.

a. low uncertainty avoidanceb. high uncertainy avoidancec. feminine*d. masculine

222. Chapter 6Communicating Across Cultures Question MC #12 �Ashlee likes that she is small, has long hair and enjoys wearing dresses. However, she also likes to wear men's jeans, is a construction worker, and does not intend to have children. Based on this information, Ashlee is probably from a ____ culture.

*a. feminineb. high power distancec. low uncertainty avoidanced. collectivist

223. Chapter 6Communicating Across Cultures Question MC #13 �Sharon works at a high-end clothing store. Even though the transactions take longer and are more difficult when she serves a foreign customer,

Sharon is patient and realizes these interactions are inevitable and can still result in satisfaction for both the customer and her. Sharon is doing what suggested behavior to improve intercultural communication?

a. being altruistic*b. tolerating ambiguityc. being ethnocentricd. immersing herself in culture

224. Chapter 6Communicating Across Cultures Question MC #14 �If Yolanda was upset because she was unable to get a hamburger and french fries for lunch one day while in Tajikistan, her attitude would be demonstrating

a. ethnocentrismb. anxiety*c. assuming similarityd. stereotyping

225. Chapter 6Communicating Across Cultures Question MC #15 �When Miriam noticed that a group of Asian women in the cafeteria had an increased loudness or pitch to their speech, she assumed that they must be arguing. Which of the following is she demonstrating?

a. ethnocentrism.*b. incompatible communication codesc. incompatible norms and valuesd. anxiety

226. Chapter 6Communicating Across Cultures Question MC #16 �Johanna and Alexis are friends and co-workers. When Alexis gets a promotion and becomes Johanna's boss, Johanna suddenly begins to speak more formally with her. Alexis doesn't understand why her friend is acting so distant, but Johanna feels that she is simply acting more respectful of Alexis's new position. Which of the following communication barrier are they experiencing?

a. ethnocentrismb. incompatible communication codes*c. incompatible norms and valuesd. anxiety

227. Chapter 6Communicating Across Cultures Question MC #17 �Your textbook mentions several ways to adopt correct attitudes in order to interact with more cultural sensitivity. Which of the following was not listed?

a. Tolerate ambiguity.b. Be open-minded.c. Act altruistically.

*d. Be egocentric.

228. Chapter 6Communicating Across Cultures Question MC #18 �Some of the ways we might acquire knowledge about other cultures include all of the following except ____

a. observe*b. talk to friendsc. formally studyd. immerse yourself in the culture

229. Chapter 6Communicating Across Cultures Question MC #19 �Intercultural empathy is ____

a. feeling sympathy with someone's cultureb. the power that a listener has over a speakerc. being careful to avoid the risk of hurting the other person*d. imagining yourself in the other person's cultural world so as to experience what he or she is experiencing

230. Chapter 6Communicating Across Cultures Question MC #20 �When Elizabeth moved from New York to Savannah, Georgia, she had a hard time adjusting to the slower pace, to people opening doors for her, and to people calling her ma'am. She felt that what others intended as friendly gestures invaded her personal space. Elizabeth experienced ____

*a. culture shockb. low power distancec. high uncertainty avoidanced. low context

231. Chapter 6Communicating Across Cultures Question TF #1 �Intercultural communication does not occur unless you leave your home country.

a. True*b. False

232. Chapter 6Communicating Across Cultures Question TF #2 �Ethnicity and race are the same thing.

a. True*b. False

233. Chapter 6Communicating Across Cultures Question TF #3 �Power distance describes the degree to which members of a society accept the unequal distribution of power among members.

*a. Trueb. False

234. Chapter 6Communicating Across Cultures Question TF #4 �Assumed similarity helps us communicate interculturally because we usually communicate better when we understand others in terms of ourselves.

a. True*b. False

235. Chapter 6Communicating Across Cultures Question TF #5 �Altruism means being insensitive to cultural differences.

a. True*b. False

236. Chapter 6Communicating Across Cultures Question ES #1 �Assume you are involved in a conflict at work. Discuss three ways in which you might approach this conflict if you were from a collectivist culture, and explain how your approach would differ if you were from an individualistic culture.


237. Chapter 6Communicating Across Cultures Question ES #2 �Identify a saying or proverb from a culture of which you are a member or have knowledge. What does the saying mean? Choose one of Hofstede's four dimensions of culture and explain how that saying illustrates that aspect of the culture.


238. Chapter 6Communicating Across Cultures Question ES #3 �What factors should be considered when investigating barriers to intercultural communication? Name and describe at least three barriers.


239. Chapter 7Understanding Interpersonal Relationships Question MC �Jocelyn is one of Violet's Facebook friends. They went to high school together but never saw each other outside of school. When Facebook reminds Jocelyn that it's Violet's birthday, she writes "Happy Birthday!" on her wall, but they do not communicate otherwise. Jocelyn and Violet are ____

*a. acquaintancesb. friendsc. close friendsd. intimates

240. Chapter 7Understanding Interpersonal Relationships Question M 2 �What is the difference between an acquaintance and a friend?

a. Friends are people that we have known for a longer period of time.b. Acquaintances are context bound, and friends are not.*c. Friends are people with whom our interactions are less role bound.d. None of these.

241. Chapter 7Understanding Interpersonal Relationships Question M 3 �All of the following are guidelines for maintaining friendships except ____

*a. you must share similar valuesb. you must provide emotional supportc. you must find an effective way to manage conflictd. you must be proactive in setting up times to spend together

242. Chapter 7Understanding Interpersonal Relationships Question M 4 �Linh is upset with her boyfriend, Aaron. Instead of telling Aaron why she is upset, Linh talks to her friends and her mother about her feelings. When Aaron asks what is wrong, Linh replies, "Nothing." What guideline about communicating in intimate relationships is Linh violating?

a. Be faithful to your partner.b. Be responsive in meeting your partner's needs.c. Be dependable.*d. Be transparent.

243. Chapter 7Understanding Interpersonal Relationships Question M 5 �Which of the following statements is true of female same-sex relationships?

a. Women are more likely than men to develop close friendships through joint activities.*b. Women are more likely than men to define a close friend as one with whom they can share feelings.c. Women are more likely than men to develop close friendships with people they feel that they can depend on.d. Women are more likely than men to demonstrate their friendship by doing favors for one another.

244. Chapter 7Understanding Interpersonal Relationships Question M 6 �Todd knows he is a talented public speaker, and his audiences praise his speeches. Todd's speaking talent falls into which quadrant of his Johari window?

a. secretb. unknown*c. opend. blind

245. Chapter 7Understanding Interpersonal Relationships Question M 7 �Cassie knows that she has difficulty reading. She does not disclose this information to her friends. This information falls into the quadrant of her Johari window labeled

*a. secretb. unknownc. opend. blind

246. Chapter 7Understanding Interpersonal Relationships Question M 8 �____ is the practice of emphasizing someone's positive qualities and focusing less on their negative ones.

a. neutralization*b. positive illusionc. temporal selectiond. topical segmentation

247. Chapter 7Understanding Interpersonal Relationships Question M 9 �Susan knows her husband blussheswhen praised, but he does not. This would fall into the quadrant of the Johari window labeled

a. secretb. unknownc. open*d. blind

248. Chapter 7Understanding Interpersonal Relationships Question M10 �Nick wants to spend lots of time with his new partner, David. He likes feeling like a bonded couple and enjoys the time they share. However, he also doesn't want to lose his feeling of independence. What relationship dialectic is Nick struggling with?

*a. autonomy-connectionb. openness-closednessc. novelty-predictabilityd. all of these

249. Chapter 7Understanding Interpersonal Relationships Question M11 �The relationship stage characterized by looking for feelings of relaxation and confirmation is ____

*a. beginning and developingb. maintainingc. de-escalatingd. none of these

250. Chapter 7Understanding Interpersonal Relationships Question M12 �One benefit of electronically-mediated relationships is that they

*a. may offer the participant the opportunity for rapid intimacyb. make it easy to trust and gain credibilityc. incorporate both verbal and nonverbal messagesd. have very limited conflict and miscommunication

251. Chapter 7Understanding Interpersonal Relationships Question M13 �The relationship stage characterized by merging social networks is

a. beginning and developing*b. maintainingc. de-escalatingd. none of these

252. Chapter 7Understanding Interpersonal Relationships Question M14 �The relationship stage in which we are more likely to act selflessly is

a. the beginning stage of a friendshipb. the beginning stage of a acquaintancec. the ending stage of an intimate relationship*d. none of these

253. Chapter 7Understanding Interpersonal Relationships Question M15 �One of the signs that we recognize we are dissatisfied with a relationship is when

a. one person begins to lose interest in the opinions and feelings of the otherb. formerly open subjects are now off-limitsc. we begin to think in terms of "I" instead of "we"*d. all of these

254. Chapter 7Understanding Interpersonal Relationships Question M16 �Delia and Eloise are so bored of their routines that they decide to completely disregard predictability and spend a week doing lots of new things they have never done. This is an example of which strategy of managing relationship dialectics?

*a. Temporal selectionb. Topical segmentationc. Neutralizationd. Reframing

255. Chapter 7Understanding Interpersonal Relationships Question M17 �All of the following are mentioned by your textbook as reasons for the termination of a relationship except ____

a. poor communication*b. bad hygienec. rejectiond. boredom

256. Chapter 7Understanding Interpersonal Relationships Question M18 �To successfully terminate a relationship, we should ____

a. avoid the other personb. spend less and less time together until we don't see each other*c. engage in direct conversation about our desire to end the relationshipd. persuade the other person to withdraw from the relationship

257. Chapter 7Understanding Interpersonal Relationships Question TF �Topical segmentation is the most effective way to manage relationship dialectics.

a. True*b. False

258. Chapter 7Understanding Interpersonal Relationships Question T 2 �According to your textbook, a platonic relationship is less intimate than a romantic relationship.

a. True*b. False

259. Chapter 7Understanding Interpersonal Relationships Question T 3 �Your Johari window is not fixed; it will change over time to reflect changes in your relationships.

*a. Trueb. False

260. Chapter 7Understanding Interpersonal Relationships Question T 4 �Electronically-mediated communication isn't as intimate as face-to-face communication.

a. True*b. False

261. Chapter 7Understanding Interpersonal Relationships Question ES �Compare the guidelines for developing friendships with those for close friends and intimates. How are they different? How are they the same?


262. Chapter 7Understanding Interpersonal Relationships Question E 2 �Imagine you are a relationship advice columnist. You receive the email below. Using what you know about relationship dialectics, respond to this person. Be sure to use at least 3 terms from the chapter:

Dear Communication Expert,

I'm having a problem in my relationship. I love spending time with my boyfriend Max. We have fun together, he's really nice, and I really like him. However, I don't want to be with him all of the time. I like doing my own thing too. My friends say this is weird and that if I love Max, I should want to be with him as much as possible. Max also seems hurt when I say I want time alone. Right now, I'm just giving in and spending most of my time with him because it seems like the right thing to do; but I'm not happy. I don't want to break up with Max, but I also don't want him to be my whole life. Is something wrong with me? Can I fix this problem?

Thank you!Confused in California


Students should identify the dialectic [autonomy-connection], identify the current management strategy [temporal selection], and suggest another strategy [e.g. reframing]).

263. Chapter 7Understanding Interpersonal Relationships Question E 3 �Define the four quadrants of the Johari window. Describe your own Johari window, and explain how it is different in a relationship with a family member compared with a relationship with a classmate.


264. Chapter 8Communication Skills in Interpersonal Relationships: P �Mary does not like to talk to others about her financial situation. When her friend asks her how much savings she has she says, "Oh, I'm not sure; my parents take care of that," even though she is the one who

manages her finances. Mary's response indicates what?

a. A direct strategy to manage privacy*b. An indirect strategy to manage privacyc. Rapport-talkd. Report-talk

265. Chapter 8Communication Skills in Interpersonal Relationships: 2 �Self-disclosure ____

a. means telling everything possible about a given topicb. is synonymous with personal style feedback*c. occurs when personal thoughts or behaviors are shared with anotherd. is always appropriatee. concerns only factual biographical information

266. Chapter 8Communication Skills in Interpersonal Relationships: 3 �When exploring a relationship, good advice about self-disclosure is to ____

a. relate a secret about yourself so the person can get to know you better*b. reveal the kind of information about yourself you want the other person to disclose to youc. keep disclosures on the sharing feelings leveld. not reveal anything about yourself during the first meeting

267. Chapter 8Communication Skills in Interpersonal Relationships: 4 �Each of the following is good advice about how to avoid self-disclosure except ____

a. Tell the other person you don't want to share information and why you wish to keep it private.b. Introduce a new topic.c. Change the subject.*d. Do not reveal anything about yourself during the first meeting.

268. Chapter 8Communication Skills in Interpersonal Relationships: 5 �Angela is getting divorced, and her friend Deanna is trying to comfort her. Which of these statements is an example of buffering face threats with politeness?

a. You should consider getting a lawyer so that you get all you deserve.*b. You're one of the strongest women I know. I'm sure you'll get through this okay. But I'm really sorry you're having such a hard time.c. Oh, that's awful. How are you feeling about it?d. I want you to know that I'm only telling you this to help. I

just want you to know that I think you're making the right choice.

269. Chapter 8Communication Skills in Interpersonal Relationships: 6 �What should you do to offer constructive criticism.

a. State your critique and realize that it's up to the listener to understand that it's constructive.b. Explain to the listener that even if s/he doesn't want criticism, s/he needs it.*c. Preface the criticism with an affirming statement.d. Always give advice.

270. Chapter 8Communication Skills in Interpersonal Relationships: 7 �Which statement about masking feelings is true?

a. Masking feelings is always physically debilitating, even if you do it only occasionally.b. Masking feelings is never appropriate.*c. Masking feelings may be appropriate in certain situations.d. There is no harm in masking feelings.

271. Chapter 8Communication Skills in Interpersonal Relationships: 8 �Which of the following indirect strategies to protect privacy does your book recommend?

*a. Tell a white lie.b. Specifically state why you don't want to share something.c. Share the information anyway to save face.d. Stop talking to the person who is asking you to break your boundary.

272. Chapter 8Communication Skills in Interpersonal Relationships: 9 �Which of the following is a direct strategy to establish a boundary?

a. Ask the other person why s/he wants the information you do not wish to share.b. Lie to the person.*c. Form an I-centered message explaining why you do not want to share the information.d. Ignore the request for information

273. Chapter 8Communication Skills in Interpersonal Relationships:10 �Describing feelings involves ____

*a. naming the emotion you are feelingb. naming the emotion another person is feelingc. paraphrasing another person's verbal communication

d. evaluating another person's behavior

274. Chapter 8Communication Skills in Interpersonal Relationships:11 �When Jill tells Meg, "I get aggravated when you refuse to tell me what you are thinking," Jill's behavior is an example of ____

a. withholding feelingsb. displaying feelings*c. describing feelingsd. none of these

275. Chapter 8Communication Skills in Interpersonal Relationships:12 �Which of the following statements is an example of a description of a feeling?

a. "I wish you'd stop behaving that way."b. "I get the feeling you think he's drunk."*c. "I feel giddy about the news."d. "I can feel the difference between cotton and silk"

276. Chapter 8Communication Skills in Interpersonal Relationships:13 �Naima hates going to the movies, but she goes anyway without complaining because she knows her friend Lisa loves movies. This is an example of ____.

a. aggressive behavior*b. passive behaviorc. passive-aggressive behaviord. assertive behavior

277. Chapter 8Communication Skills in Interpersonal Relationships:14 �____ is clearly stating your own desires while also respecting others.

a. aggressive behaviorb. passive behaviorc. passive-aggressive behavior*d. assertive behavior

278. Chapter 8Communication Skills in Interpersonal Relationships:15 �____ is forcefully stating one's one desires while ignoring others'.

*a. aggressive behaviorb. passive behaviorc. passive-aggressive behaviord. assertive behavior

279. Chapter 8Communication Skills in Interpersonal Relationships:16 �Describing behavior requires us to ____

a. flatter the other person to build self-esteemb. being careful not to offend the other person*c. focusing on specific behaviors without commenting on their appropriatenessd. reflecting upon and sharing generalized conclusions

280. Chapter 8Communication Skills in Interpersonal Relationships:17 �Which of the following statements is accurate regarding masking feelings.

*a. It can be an effective way to protect privacy.b. It is an active strategy.c. It is a useful long-term strategy.d. All of these.

281. Chapter 8Communication Skills in Interpersonal Relationships:18 �Paul says to Miguel, "Did you get an interview with Bubbling Creek Realty? They haven't called me." Miguel does not want to tell Paul that he did get an interview, so he says, "Isn't that rude when they wait so long to call? I hate that. Hey, do you have the information about that position at Meyers, Brooks, and Associates?" Miguel's response is an example of which privacy-creating strategy?

a. Masking feelings.b. Telling a white lie.c. Creating an I-centered statement.*d. Changing the subject.

282. Chapter 8Communication Skills in Interpersonal Relationships:19 �When giving constructive criticism, ____

*a. be precise and specific without labeling the behavior as good or badb. do so in a public placec. begin with a neutral commentd. begin with a generally negative assessment of the situation

283. Chapter 8Communication Skills in Interpersonal Relationships:20 �People who engage in passive behavior are motivated by all the following except ____

a. they fear losing their connection with the other person*b. they are self-assured enough to be selflessc. they value the other person above themselvesd. they have low self-esteem

284. Chapter 8Communication Skills in Interpersonal Relationships:21 �Knowing that someone made a mistake that affects you, but not saying anything about it, is illustrative of ____

*a. passive behaviorb. aggressive behaviorc. assertive behaviord. none of these

285. Chapter 8Communication Skills in Interpersonal Relationships:22 �People who behave aggressively ____

a. give good reasons for their beliefs or feelingsb. are generally nonjudgmentalc. avoid exaggerating for dramatic effect*d. lash out at people with little regard for their feelings

286. Chapter 8Communication Skills in Interpersonal Relationships:23 �Aimee counts the points on her test and finds a mistake in the total. If she behaves assertively, which of the following should she say to her professor?

a. "You made a mistake. I deserve an extra two points."b. "Would you go over my test again?"*c. "When I counted my point total I arrived at 81, two more points than the total marked on the page. Am I correct?"d. "I'm really upset by the way you miscounted my points."

287. Chapter 8Communication Skills in Interpersonal Relationships:24 �Which of the following is not a guideline for practicing assertive behavior?

*a. Use inclusive "we" language.b. Identify what you are feeling.c. Analyze the feelings you experience.d. Identify preferences and rights.

288. Chapter 8Communication Skills in Interpersonal Relationships:25 �Assertive behavior is characterized by ____

*a. the avoidance of confrontational languageb. the use of vocalized pausesc. unemotional languaged. a and b

289. Chapter 8Communication Skills in Interpersonal Relationships:26 �Which of the following is true regarding cultural variations in passive, aggressive, and assertive behavior?

a. Women in Chinese cultures are taught that passivity is preferred.*b. The standard for behavior may be different across cultures, but all cultures universally value avoiding passive and aggressive behaviors.c. Some cultures value passive or aggressive behavior more than others.d. Collectivist societies encourage a high level of assertive behavior.

290. Chapter 8Communication Skills in Interpersonal Relationships:27 �Interpersonal conflict is ____

a. mutually aggressive behavior*b. interaction between persons expressing opposing needs or ideasc. a set of behaviors that are best described as "interpersonal war"d. a necessary, desirable communication state marked by essentially cooperative behavior

291. Chapter 8Communication Skills in Interpersonal Relationships:28 �Daydreaming of more pleasant things while in a conflict with a friend represents which pattern of managing conflict?

*a. withdrawingb. accommodatingc. collaboratingd. forcing

292. Chapter 8Communication Skills in Interpersonal Relationships:29 �Withdrawing ____

a. is a good strategy when the issue is importantb. is never a good means of conflict management*c. will postpone discussion about the problemd. should not be used when you don't know people well

293. Chapter 8Communication Skills in Interpersonal Relationships:30 �The style of conflict management in which an individual has no concern for the needs and ideas of the other and is focused only on himself or herself is known as ____

a. withdrawingb. accommodatingc. collaborating*d. forcing

294. Chapter 8Communication Skills in Interpersonal Relationships:31 �If each person gives up part of what each wants to provide at least

some satisfaction for both parties, they are ____

a. avoidingb. accommodatingc. collaborating*d. compromising

295. Chapter 8Communication Skills in Interpersonal Relationships:32 �The use of passive behavior that neglects your own needs in favor of satisfying others' needs is called

a. avoiding*b. accommodatingc. collaboratingd. compromising

296. Chapter 8Communication Skills in Interpersonal Relationships:33 �Tyla wants a two-story house, and her husband wants a single-level home. They agree to buy a split-level home because it is part two-story and part single-level. Neither really want the split-level, but it's the only option that offers what both of them want. This is an example of which conflict response style?

a. avoidingb. accommodating*c. compromisingd. collaborating

297. Chapter 8Communication Skills in Interpersonal Relationships:34 �The style of conflict resolution that is considered the best strategy in long-term relationships is ____

a. avoidingb. accommodating*c. collaboratingd. compromising

298. Chapter 8Communication Skills in Interpersonal Relationships:35 �The style of conflict resolution that involves attempting to find a solution that is mutually satisfying is ____

a. avoiding*b. collaboratingc. forcingd. compromising

299. Chapter 8Communication Skills in Interpersonal Relationships:36 �You should self-disclose more intimate information only when you

believe the disclosure represents an acceptable risk.

*a. Trueb. False

300. Chapter 8Communication Skills in Interpersonal Relationships:37 �Telling a white lie can be an effective way to assert privacy.

*a. Trueb. False

TB part 1

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develop close

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