Izmır University of Economics Departure Terminal Passenger Bottleneck Analysis Group Members: Academic Advisor: Industrial Advisor: Ethem AKA Tunçdan BALTACIOĞLU Erkan BALCI Zeynep Hande GÖLLÜ Özgür ÖZPEYNİRCİ Murat PEYNİRCİ Tuğçe KIRIŞMAN Öznur YURT Murat ÖZKARA Urszula LUBICKA Merve İNKAYA Gülnur ŞEKER 1
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Izmır University of Economics
Departure Terminal Passenger Bottleneck
AnalysisGroup Members: Academic Advisor: Industrial Advisor:Ethem AKA Tunçdan BALTACIOĞLU Erkan BALCI Zeynep Hande GÖLLÜ Özgür ÖZPEYNİRCİ Murat PEYNİRCİTuğçe KIRIŞMAN Öznur YURT Murat ÖZKARAUrszula LUBICKAMerve İNKAYAGülnur ŞEKER
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ContentsTAV Airports Holding Co.
TAV Airports Holding Companies
Proposal
Work Breakdown Structure
Gantt Chart
Bottleneck
Crowd Management
Proposed Problem
Conclusion
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TAV Airports Holding Co.Joint venture:Tepe&Akfen-1997Global company:new projects&stronger financial structure
Target:Regional strength:•North Africa•Middle East•Eastern Europe•The Caucasus
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TAV Airports Holding Companies
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TAV İzmir Adnan Menderes International Airport Terminal
In May 2007 TAV / İzmir’s tourism potential •New and modern airport •Greater capacity.
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Izmir Adnan MenderesAirportOperation Period : 8 Years 4 Months Terminal Passenger Capacity : 5 Million Passengers / Year Total Area : 110.000 M2 Parking Lot Capacity : 2237 Vehicles Check-in Counter : 66 Duty Free Area : 2360 M2 Food and Beverage : In 20 points, a total 4334 M2
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ProposalProject Goal Reducing waiting time by 10 % in order to
design the crowd flow smoother and faster and simultaneously increase quality for the customer
Project`s Agent Bottlenecks occurring at certain points of the international terminal system of Izmir`s Airport
Project Owner & Sponsor Erkan Balcı (highest level administrator)Murat Özkara,Murat Peynirci
Stakeholder TAV; sister companies as: ATÜ, Havaş, BTA; customers (flight passengers and visitors); DHMI; airport police; business partners as the flight providers (Turkish Airlines, Lufthansa,…)
Project Place Izmir Airport – International TerminalEntrance areaCheck inPassport controlGate control
Time Line 11.10.2010 – 01.06.2011 7
Resources Required Advisor, project Group, project Client Quantitative & qualitative data collection (field research)Internet Research (desk research)
Decision Maker Project Client (strategic level), DHMI and airport police
Deliverables Homepage, reports, measurements, power point presentations
Assumption Sensors…Separation of passengers…Light signals…
Risks in order to accomplish project goal DHMI/ airport police rejecting measurements Being not able to take measures at peak timesFalse parametersExpensive solution suggestionRecommendation of the project group will be not transformed into practice…
Business Procedure Changes To achieve the project`s goal the business procedure will have to be reconstructed
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BottleneckThe performance or capacity of an entire system is limited by a single or limited number of components or resourcesTaken from the 'assets are water‘ metaphor the bottleneck' that is limiting production or giving service
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BottleneckIn project management is one process in a supply chain of processes
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Crowd Management Crowd management factors’ :
•Facility size of the crowd
•Methods of entrance
•Communications
•Crowd control
•Queuing…The roles of parties involved in an eventThe quality of the advance intelligenceThe effectiveness
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Crowd ManagementCrowd modeling for transport interchanges and queuing/circulation modeling and designIn research into terminal and platforms, analysis of a queuing system, analysis of crowds in railway stations
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Proposed problemHow to reduce the waiting times in queues?The bottlenecks in :
I. Entering security checkII. Check- in queueIII. Passport queueIV. Gate security check processes
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Enterance
SecurityCheck
X-Ray
Check-InContuer
PassportCheck-In
Gate SecurityCheck
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X-Ra
y
MotivationsSpend much more time in the terminalMake profitCustomers’ Satisfaction 2 hours Legal Time Requirement
Longer this time period
Departure Time
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What we do … ?Analysis of processesSimulation software programsMake simple innovations to make big differences
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Work Breakdown StructureImprove Passengers Flow
Exploration
Meetings with TAV
Terminal Overall
Tour
Internet Research
Planning
Task Separatio
n
Measuring Methodol
ogy
Time Schedule
Measuring
Quantitative
Qualitative
Analysis
Simulation
Scenario Analysis
Evaluation of
Results
Findings &Conclusion
General Evaluatio
n
Recommendation
to Company
Suggestions
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Gantt Chart
Exploration/ Preparation
Internet Research
Kickoff with TAV
Establishing Project`s homepage
International Terminal Visitation
29/09/2010
04/10/2010
09/10/2010
14/10/2010
19/10/2010
24/10/2010
29/10/2010
03/11/2010
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7
1
15
1
Exploration/ Preparation
Series1
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Start End Duration Exploration/ Preparation 11.10.2010 29.10.2010 18 Internet Research 12.10.2010 19.10.2010 7 Kickoff with TAV 13.10.2010 13.10.2010 1 Establishing Project`s homepage 14.10.2010 29.10.2010 15 International Terminal Visitation 19.10.2010 19.10.2010 1 Planning 13.10.2010 01.11.2010 19 Proposal 25.10.2010 29.10.2010 4 Task Breakdown 25.10.2010 29.10.2010 4 Measurment Method 25.10.2010 05.11.2010 11 Time Schedule 25.10.2010 29.10.2010 4 Taking Measures 21.10.2010 17.12.2010 57 Qunatitative 21.10.2010 17.12.2010 57 Qualitative 02.11.2010 17.12.2010 45 Analysis 29.11.2010 24.12.2010 25 Simulation 06.12.2010 13.12.2010 7 Scenario Analysis 13.12.2010 24.12.2010 11 Presentations Design Semester’s Final Reports 06.12.2010 28.12.2010 22
30-min Semester Report Presentations to Faculty 03.01.2011 03.01.2011 1 Final Report to all Stakeholders 01.06.2011 01.06.2011 1
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Exploration/ Preparation
Internet Research
Kickoff with TAV
Establishing Project`s homepage
International Terminal Visitation
Planning
Proposal
Task Breakdown
Measurment Method
Time Schedule
Taking Measures
Qunatitative
Qualitative
Analysis
Simulation
Scenario Analysis
Presentations
Design Semester’s Final Reports
30-min Semester Report Presentations to Faculty
Final Report to all Stakeholders
29/09/2010
18/11/2010
07/01/2011
26/02/2011
17/04/2011
06/06/2011
18
7
1
15
1
19
4
4
11
4
57
57
45
25
7
11
22
1
1
Series1
Conclusion
Departure Terminal Passenger Bottleneck Analysis
Thanks For Your Attention !Group Members: Academic Advisor: Industrial Advisor:Ethem AKA Tunçdan BALTACIOĞLU Erkan BALCI Zeynp Hande GÖLLÜ Özgür ÖZPEYNİRCİ Murat PEYNİRCİTuğçe KIRIŞMAN Öznur YURT Murat ÖZKARAUrszula LUBICKAMerve İNKAYAGülnur ŞEKER
Izmır U
niv
ersity
Of E
conom
ics
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TAV İstanbulAtatürk Airport
Gateway to the worldThe TAV completed the new International Terminal in January 2000In 2004/Passenger capacity increase from 14 million to 20 millionIn 2005/Take the operation of the Domestic TerminalThe Domestic Terminal extends to a total area of 62,500 square metersGet serve 7.5 million passengers per year
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TAV AnatoliaEsenboğa Airport
It was completed the AirportDomestic ve International Terminal on October 16, 2006
Passenger capacity increased from 2 million to 10 million
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TAV GeorgiaTbilisi Airport
Existing international airport andthe new international airportAirport will be opened for service on February 7, 2007The Batumi International Airport is expected to be opened in the first half of 2007.
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HAVAŞ In July 2005, TAV acquired 60%of the stock of HAVAŞServices in passengerLuggage handlingLoading vehicles inspectionRamps, aircraft cleaningLoad inspection, communicationCargoFlight operationsHaulageRepresentationSurveillance.
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BTA CateringThe food and beverage service
Partnership among the Bilintur,Tepe, and Akfen groups in 1999
In a day they are serving in a total of 100 cafés, bars, and restaurants
operating the Istanbul International Airport Hotel since 22 May 2004
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ATÜATÜ (Tepe - Akfen - Unifree) Operates a total of 24 different stores in the worldBest-known brands
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