Tanzania Postal Bank's Sustainable Partnerships: A case study of our relationship with Tanzania Postal Corporation Mr. Sabasaba K. Moshingi CEO Tanzania Postal Bank Wednesday 4th March 2015
Jul 14, 2015
Tanzania Postal Bank's Sustainable Partnerships:
A case study of our relationship with Tanzania
Postal Corporation
Mr. Sabasaba K. Moshingi CEO Tanzania Postal BankWednesday 4th March 2015
TANZANIA IN CONTEXT
Basic Facts: Population 47.42 million (2014).
Total GDP 30.32 billion (2013).
GDP growth in 2015 projected at 7.2% .
Inflation hovered at 4.8% in December 2014.
Area 945,087 square km.
55 licensed banks.
Financial Inclusion 14% (Finscope Survey 2013).
Discovery of huge natural gas reserves of 200 trillion cubic feet-worth USD 2,000 bn.
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Tanzania Postal Bank is one of the oldest banks in Tanzania (90 years).
Established in 1925 as Tanganyika Post Office Savings Bank offering banking services through a network of posts offices.
After liberalization of Tanzanian economy, in 1991, Tanzania Postal Bank was established by Act #11 of 1991 as a separate NBFI regulated by BOT.
Government owned Bank (84% Government of the United Republic of Tanzania, 10% Tanzania Posts Corporation, 3% Zanzibar Government, 3% TP&TC SACCOS).
Offers banking products like savings accounts, loan products such as Micro loans, personal loans, business loans, as well as money transfer services.
700,000 customers, 75% of them having average balances of TZS. 100,000.
29 full fledged branches, 21 mini branches/agencies and 135 TPC Agencies, 30 own ATMs joined to 188 Umoja ATMs.
Total Assets 298 billion, total deposit 263 billion, total loans 197 billion.
TANZANIA POSTAL BANK IN CONTEXT
KEY DIMENSIONS TO OUR PARTNERSHIPS
Financially viable.
Gap in the market.
Sustainable.
Touches on our values: Customer Focus. Intergrity. Financial Inclusion. Affordability. Quality.
Clearly identify how both parties benefit.
Strengthen our brand.
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CASH COLLECTION FOR CITIBANK
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TPB:
29 Branches.
21 Mini Branches.
Handling TZS 44 billion* for Citibank.
Citibank:
1 Branch nationwide.* per month
TANZANIA SOCIAL ACTION FUND CASH DISBURSEMENT TO THE POOR
AND VULNERABLE
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TPB:
Won tender for disbursement of funds to poor households.
Pilot to see how model would work.
70 recipients.
Disbursements of TZS 50,000 each.
CASH COLLECTION FOR STANDARD CHARTERED
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TPB:
29 Branches.
21 Mini Branches.
Handling TZS 3.4 billion* for SCB.
Standard Chartered:
5 Branches nationwide. * per month
CASH COLLECTION FOR TANZANIA REVENUE AUTHORITY
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Channels:
29 Branches.
21 Mini Branches.
Receive on behalf of tax authorities:
Domestic tax* - 6,082 transactions - TZS 1,045 mn.
Driving license fee* - 10,959 transactions - TZS 361 mn.
* per month
UNIT TRUST OF TANZANIA AND THE SALE OF PLOTS
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Sale/Compensation for plots of land:
Bukoba.
Mapinga.
Sengerema.
Lindi.
Morogoro.
10,982 accounts.
TZS 13,327 million collected.
TANZANIA PETROLEUM DEVELOPMENT CORPORATION COMPENSATION
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Compensation for residents affected by the implementation of the Songosongo gas pipeline project:
5,000 beneficiaries.
Over TZS 2.8 BN disbursed.
INTERGRATION WITH MOBILE MONEY
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TPB has linked it's Mobile Banking
product 'TPB POPOTE' to all mobile money
providers!
EMBEDDED IN THE MOBILE MONEY ECOSYSTEM
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MOBILE MONEY
SUPER AGENT Electronic float. Cash float. TZS 45 billion float
made available*.
* per month
OUTREACH
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Shareholder: 10% of TPB. Mini Branches:
18 located in TPC premises.
POPOTE POS: 43 Tanzania Posts Corporation Offices.
Western Union: 135 Post Offices Corporation Offices.
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TUNDUMA MINI BRANCH
Deposit transactions 7,457
Deposit TZS 11,166 mn
Loan Disbursements 1,539
Loan Portfolio TZS 1,330 mn
Western Union Transactions 880
Western Union Volumes TZS 431 mn
Mobile Money Transactions 9,548
Mobile Money Volumes TZS 10,056 mn
Cash Remitted to Main Branch (Mbeya).
TZS 7,548 mn
Quarterly
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WESTERN UNION AGENT AT KIBONDO POST OFFICE
Frontier Town near Burundi.
District population 261,331*.
*Tanzania Census 2012
CHALLENGES
TPC lacks liquidity.
Poor customer service.
Poor physical evidence.
Fraud.
Poor staff morale.
Customers associate TPC and TPB as one.
Financial operators with more financial muscle go after same distribution points.
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THE WAY FORWARD
Liquidity management in Mini Branches and TPC offices.
TPC staff training and reward scheme. Improve physical evidence and branding. Controls and risk based audits. Constantly improving TPB brand awareness. Vigilante in identifying and acquiring locations to
have first-to-market advantage. Exit non-performing TPC locations for viable TPC
locations. Established a joint committee to oversee relationship.
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