TAKE A QUANTUM LEAP with Tech Mahindra's … Solutions – Tailored solution for every industry • Tele Communications - An end to end CRM framework which bridges Marketing, Sales

TAKE A QUANTUM

LEAP with Tech Mahindra's Salesforce.com capability

Overview: Customer Relationship Management has extended itself to Customer Experience Management covering range of processes across all touch points - from initial contact to purchasing to after sales support and onto renewal / repurchase. Enterprises are looking at ways and means to to improve customer experience by investing in CRM technologies.

Tech Mahindra made early investments in SaaS-based CRM solutions and is among the first System Integrators (SI) to establish a dedicated competency on Salesforce.com.

Salesforce.com has forayed into the market as a disruptive technology force to be reckoned with. Tech Mahindra's experience and expertise in handling Salesforce.com offerings can help you in taking this quantum leap in making your cloud implementation future ready.

Tech Mahindra is a GOLD partner of Salesforce.com, we take pride in having completed more than 50 FLC Implementations with CSAT score of 9.5 and 250+ Certified Consultants. Our experience and expertise have led to develop delivery model frameworks which have since become best practice guidelines.

1. Strategy and Consulting Services: We provide guidance to understand the value proposition of changing to Cloud CRM.

2. Application Portfolio Analysis Services: Our expertise in existing on-premise systems helps to assess the current application portfolio for outlining the best approach to adopt the Cloud-based application

3. Cloud Readiness Assessment Services: We can help you identify gaps in within your systems and provide the roadmap to move to the Cloud without impacting day-to-day business operations.

4. Migration & Re-platform Services: We offer comprehensive implementation and support to migrate from any of the below legacy application to SFDC Cloud:

• Any on-premise CRM

• Mainframes applications

• Utility applications

5. Solution Accelerators: We offer solution accelerators which facilitate faster & appropriate migration by introspection of the source systems and migration

frameworks. Additionally, we offer our strong expertise in legacy rules harvesting and inherent capabilities in the source technology stacks.

6. Global Roll-Out Services: We can replicate and customize the roll-out process of Clod migration across all geographical locations and lines of business.

At Tech Mahindra, our certified Salesforce.com uconsltants are specialized in

• Laying a roadmap for CRM Transformations

• Increasing User Adoption & reaping higher ROI

• Creating independent Test Factory for Quality Assurance

• Providing Operational Support & Administration

• Laying a foundation for harnessing Social Media Content

• Code & Configuration Analysis for existing Salesforce.com instanceshe cost due to multiple hand offs and increased time spent.

Our key service offerings

Salesforce.com Practice Snapshot

Our offerings

Mgmt & Tech

Consulting

Strategy Management

Salesforce.com Health Check

& Audit

Architectural Solutions

Project Management

Administration & Support

• Global Partner since 2006• Established Delivery Models• Engagements across globe• 330+ Professionals - 15+ Domain• Consultants and 15+ Solution

Architects

Social Enterprise and Service Framework

Unified CustomerExperience

Solution

Mobility & Collaboration

Cloud Wrapper

55+ FLC Implementations with CSAT score of 9.6 and 250+ Certified Consultants

Industry Solutions – Tailored solution for every industry• Tele Communications

- An end to end CRM framework which bridges Marketing, Sales & Service business processes and extends Sales & Service Cloud.

• Manufacturing

- Service Logistics, for RMA and Inventory Management, extending Service Cloud

- Parts Return & Cost Recovery, for Automotives, extending Service Cloud

- Asset 360 – A Machine 2 CRM solution for Remote Asset Monitoring & Service Management.

• Banking

- Wealth Management Solution for managing High Net Worth Customers, extending Sales Cloud

• Health Care & Life Sciences - Event & Spend Management Solutions for

Pharma, on Force.com

• Energy & Utilities - SAFE, an Incident Management System,

on Force.com, with Mobility enabled & Plug-ins for Predictive Analysis.

• NGO / Charity - Donor Management System, for Child Welfare

Charity Orgs, extending Force.com

Solutions & Accelerators – Zoom to Market!!

Our Center of Excellence team periodically releases point solutions that address key pain areas for our customers These solutions are often utilized as accelerators in several of our implementations.

Sample solutions are:

• IORS, Intelligent Objecting Routing Service

- A Force.com extension, for routing and assigning any object in Salesforce, using skills, availability and bandwidth.

• Cloud Wrapper

- A set of adapters to bridge Salesforce.com Sales Cloud and Service Cloud objects with Legacy apps such as Siebel & SAP

• Social Enablement

- An extension to Radian6, to close loop, customer service concerns and buying interests.

Our differentiators POC Factory – We can build a prototype for you ! We have certified Salesforce.com consultants, who can quickly give shape to your business requirements. We call it the POC factory, where innovative ideas are given shape and smart brains collaborate with each other to enhance and build the next big application for our customers and prospects. Our PoC factory aims for a quick turnaround for transforming your ideas into actual working models, reducing the risk of a 'big bang' approach of pursuing a full scale engagement.

About Tech Mahindra

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,0 00 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value.

We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operatesin the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.

Connect with us at www.techmahindra.com [email protected] |

About SFDC Practice

At Tech Mahindra, we leverage our consulting strength from our 3000+ strong CRM experts, who have successfully served over 250 global customers across industry verticals. Tech Mahindra is a leading Salesforce.com partner with over 55 Full Life Cycle implementation customers across the world, 350 consultants and over 225 certified SFDC professionals.

Tech Mahindra is a Slaseforce.com GOLD partner and has been a global partner since 2006. Tech Mahindra has a proven & well established delivery models developed specifically around Rapid and Agile methodologies for Cloud Customer Success. Our customer satisfaction rating is 9.5 /10, one of the highest amongst Global System Integrators. We offer Management & Technology Consulting, CRM Transformations, Architectural Solutions, Project Management , Administration & Support.

Asset 360 - Asset 360 is a Machine to Machine (M2M) CRM application that enables machines to trigger several actionable possibilities

Service Logistics Solution Framework - It is an integrated system for tracking and effectively managing spare parts inventory supply chain. It can predict and resolve your customers' After-Sales service issues even before they reach out to the manufacturers or dealers. It also helps to reduce the operational costs for enterprises and simplify the demand management process

CRM Framework for Telecom - Customer Interaction Management – This Solution is a comprehensive set of processes and data model which adapts to the telecom nuances to provide seamless agent experience and improve customer satisfaction.

DxContinnum - DxContinuum helps sales teams to accurately forecast winning opportunities in the pipeline by distilling structured and unstructured information from a variety of sources

A snapshot of our differentiated solutions• 30-40%* reduction in

operational cost

• Improved customer experience, loyalty & retention

• Higher revenue generation with more effective cross-marketing, cross-selling, and up-selling

• Faster ROI and reduced cost of ownership

• Highly scalable IT Cloud platform

• 8-12%* overall productivity improvement

• Solution flexible to dynamic business

SFDC Solution Implementation

CRM Transformation Program

Sales and Service Functionality

Wealth Management

Complex Approval Workflow

Travel Management System

New Services Implementation

Opportunity and Risk Management

Salesforce & BigMachines Solution

Mobility Solution

Sales Support Application

Resource Planning

Inquiry to Payment

Extending Organization Application