INTERNAL DOCUMENT, DO NOT SHARE SYSTEM CENTER OPERATIONS MANGER 2012 UPGRADE DOCUMENT” FOR SCOM 2007 R2 DISTRIBUTED MANAGEMENT GROUP THAT MEETS THE SUPPORTED CONFIGURATION REQUIREMENTS FOR SCOM 2012 RC **Covers lessons learned during our upgrade Process for a specific scenario in the lab** Author: Satish Pandita Gurdeep Dutta The issues we experienced during upgrade are highlighted in “red” in this document
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INTERNAL DOCUMENT, DO NOT SHARE
Spring 2011
SYSTEM CENTER
OPERATIONS MANGER
2012 UPGRADE
DOCUMENT”
FOR SCOM 2007 R2 DISTRIBUTED MANAGEMENT
GROUP THAT MEETS THE SUPPORTED
CONFIGURATION REQUIREMENTS FOR SCOM
2012 RC **Covers lessons learned during our upgrade Process for a specific scenario in
the lab**
Author: Satish Pandita Gurdeep Dutta The issues we experienced during upgrade are highlighted in “red” in this document
INTERNAL DOCUMENT, DO NOT SHARE
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Contents
Current SCOM 2007 infrastructure for satishdomain.com ............................................................ 4
Business justification for implementing SCOM 2012 ..................................................................... 5
Challenges with current SCOM 2007 R2 infrastructure for SATISSHDOMAIN.COM .............. 5
Single Root Management Server is handling multiple services/workload ................................. 5
High Availability ...................................................................................................................... 5
SCOM 2012 Features ...................................................................................................................... 7
High Availability .......................................................................................................................... 7
Performance and Scalability bottleneck ................................................................................. 7
SCOM 2012 in place Upgrade Process at SATISHDOMAIN.COM .................................................... 9
Steps For Upgrade Process from SCOM 2007 R2 TO SCOM 2012 ................................................ 10
Step by Step Instructions on Upgrade Process ............................................................................. 12
1. Import the Upgrade Helper management pack ................................................................... 13
2. Move all agents that report to the RMS to a secondary management server. ....................................................................................................................................... 20
3. Back up the encryption key ............................................................................................... 20
5. Remove agents from pending management if any ........................................................... 25
6. Verify that you have a supported SQL Server collation on all databases and instances of databases .............................................................................................................................. 25
7. Upgrade the manually installed agents ............................................................................. 26
8. Upgrade the secondary management servers .................................................................. 27
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9. Upgrade gateways, if present ............................................................................................... 59
10. Upgrade the push-installed agents .................................................................................... 59
11. Check for any active, connected consoles to the root ....................................................... 63
Management server .................................................................................................................. 63
12. Disable all notification subscriptions .................................................................................. 64
13. Stop services or disable any connectors that are installed ................................................ 70
14. Verify that your operational database has enough free space .......................................... 70
15. Back up the databases ........................................................................................................ 70
Use Backup methodology you have ......................................................................................... 70
16. Restore the encryption key on secondary management server ........................................ 70
17. Run management group upgrade on the root management server ................................. 70
Restarted the Server and verify upgrade status under “Operations Manager Upgrade MP” ........................................................................................................................... 85
18. Upgrade or install the optional features, such as the web consoles and........................... 85
Reporting server ....................................................................................................................... 85
23. Restart RMS Server ........................................................................................................... 101
24. Verify the success of the upgrade ..................................................................................... 101
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CURRENT SCOM 2007 INFRASTRUCTURE FOR SATISHDOMAIN.COM
SATISH100COPY2Root Management Server
SATISH200Management Server
SATISH200COPY1Management Server
SQL Server
Agent Agent
Automatic Failover
Agent Agent
One Root Management Server SATISH100COPY2.
Two Management Servers SATISH200 and SATISH200COPY1
SCOM databases are hosted SATISH100COPY2
NO VM’s
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BUSINESS JUSTIFICATION FOR IMPLEMENTING SCOM 2012
Challenges with current SCOM 2007 R2 infrastructure for SATISSHDOMAIN.COM
Single Root Management Server is handling multiple services/workload
o In SCOM 2007 R2, Root Management Server (RMS) provided following
services/workload, and thus a single point of failure, and Performance and scalability Bottleneck
Alert Notifications Distribution of Configuration to agents Role based account Control Connector to other Management Systems Availability Dependency Monitor DB Grooming Health Aggregation
All the above services happen at the Root Management Server If we lose the Root Management Server none of the above services are going to work.
High Availability
High Availability for RMS (SATISH100COPY2) requires Clustering
Solves single point of failure, however o Complex to setup o Difficult to Patch/Upgrade o Do not have this implemented in our environment
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Our current option to recover from RMS is to promote another Management server as RMS
o Requires Manual Steps, so no high availability o Currently we do not have a hot standby Management Server o It is not a best practice/recommended approach to promote existing
Management Server to RMS.
Performance and Scalability bottleneck
Whether we add more agents and even though they report to secondary management servers, the health availability is still done at RMS Level
Because the SDK Service is running only on RMS, all workflows e.g. group membership calculation, health aggregation, Console access is still tied to RMS Server only.
Configurations
All overrides by default are saved to “Default Management Pack” and if proper attention is not paid, it leads to administrative burden
Limited options in Network Monitoring
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SCOM 2012 FEATURES
High Availability
High Availability is out of the Box
o For all Windows Agents o For Cross Platform Monitoring (by creating custom resource pools) o There is no RMS, All Management Servers are in peers, It is a simple peer to
peer topology, If we lose one, It will still work o You can easily start small and Scale out o Network Load balancer can be used to point consoles to a single host name,
which can further load balance to any Management Server
Performance and Scalability bottleneck
Resource Pool o Ability to distribute workloads across multiple Management Servers
Any Management Server can do following tasks
Group Calculation
Availability
Distributed Monitor Health Roll up
DB Grooming
Notification
Management Server Changes that improves performance
o Configuration Service Runs on all Management Servers Store config data in DB instead of Memory and thus faster start up
o SDK Service
Runs on all Management server and thus provides high availability for agents, consoles
Console can use any management Server to connect and we can now put a Load Balancer to connect to Console
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Network Monitoring
Network Monitoring out of the box
Port/Interface Monitoring o Up/Down (Operational & Admin status) o Volumes of inbound/outbound traffic o %Utilization o Drop and Broadcast rates o Processor %Utilization o Memory Counters (Cisco) o Free Memory
Reporting
Multi-vendor Support
Multi-Protocol support o SNMP V1/V2/V3 o IPv4 and IPv6
Dashboards
New Service Level Dashboard
Widgets o Alerts o Performance o State
Multi-vendor Support
Multi-Protocol support o SNMP V1/V2/V3 o IPv4 and IPv6
.Net Application Monitoring
Server Side and Client Side Perspectives
Performance of Web Apps
Application Monitoring Tools
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o Application Advisor o Application Diagnostics
SCOM 2012 IN PLACE UPGRADE PROCESS AT SATISHDOMAIN.COM
.NET 3.5 or 4.0 (all server roles) **Note in my test lab the setup asked for .NET4.0 for all management Servers**
Cumulative Update 4 (all server roles ) ** We have CU5**
Management Server, Reporting Server, Web Console, Gateway Server (OS)
Windows Server 2008 R2 (64 bit) Agent
Windows Server 2003 SP2 and above
Windows Server 2008 SP2 and above
Windows Server 2008 R2
Windows XP Professional SP3 and above
Windows Vista SP2 and above
Windows 7
Database Considerations
SQL 2008 SP1 and above
No 32 Bit
SQL Server Agent Service must be started
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Full Test Search enabled
DB 75GB
DW 1TB
DB_Owner role must be a domain account
If SQL Server authentication is Mixed Mode
Add a local SQL Server Login to the Operational
Else Data Access Service will not start
For detailed Hardware Requirements use Operations Manager Sizing Helper tool
STEPS FOR UPGRADE PROCESS FROM SCOM 2007 R2 TO SCOM 2012
1. Import the Upgrade Helper management pack No downtime or inference; low risk
2. Move all agents that report to the RMS to a secondary management server.
No Agent is reporting to RMS in our scenario
3. Back up the encryption key. No downtime or inference; low risk
4. Review the Operations Manager 2007 R2 event logs No downtime or inference; low risk
5. Remove agents from pending management Review, Verify and troubleshoot if required
6. Verify that you have a supported SQL Server collation on all databases and instances of databases Review, Verify and troubleshoot, if required
7. Upgrade the manually installed agents
8. Upgrade the secondary management servers
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Upgrading a secondary management server is just one phase of the distributed upgrade process. Upgrade is not completed until you have upgraded all of the other features in your management group.
9. Upgrade gateways, if present
No Gateways in our scenario
10. Upgrade the push-installed agents Review, Verify and troubleshoot if required
11. Check for any active, connected consoles to the root management server
12. Disable all notification subscriptions Downtime: Notification won’t be sent
13. Stop services or disable any connectors that are installed
Not applicable in our environment
14. Verify that your operational database has enough free space
15. Back up the databases
Use Backup methodology you have
16. Restore the encryption key on secondary management server (not reqd in this scenario)
No downtime or interference; low risk. Required only if the root management server (RMS) does not meet the supported configuration requirements for System Center 2012 – Operations Manager. This should be performed just prior to management group upgrade
17. Run management group upgrade on the root management server Downtime Required
18. Upgrade or install the optional features, such as the web consoles and Reporting server
19. Re-enable notification subscriptions
20. Restart or re-enable the service for any connectors that are installed
21. Distribute the Run As account
22. Update overrides
23. Restart RMS Server
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24. Verify the success of the upgrade
STEP BY STEP INSTRUCTIONS ON UPGRADE PROCESS The following step by step instructions are performed in the test LAB and same procedures can be applied for the above scenario, all software prerequisites are already met. CU5 is already implemented Lab Configuration is defined the following screen captures Management Servers
Agents Managed
State View showing CU5
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Web Console
1. Import the Upgrade Helper management pack The objective of “Upgrade Helper Management Pack “is to track/ review which servers and agents are next to be upgraded to SCOM 2012 as per the upgrade best practices. To install the Upgrade Helper Management Pack, download the SCOM 2012 RC (in this case)
Browse to the folder in which you extracted SCOM 2011RC bits and go to Management Pack folder and double click “OperationsManager.Upgrade.MP” as shown below
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Click on install (as shown below, make sure the screen looks like the following and no error is shown)
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Once the import/Install is completed, following screen should appear and then click on close.
Next on any one of the Management Servers go to Monitoring Tab ->Operations Manager Upgrade MP You will see the steps to be completed for each Upgrade Process (see screen captures below)
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2. Move all agents that report to the RMS to a secondary management server.
No Agent is reporting to RMS in our scenario
3. Back up the encryption key
Log on to the secondary Management Server with account that has local administrator rights (SATISH200 in this case)
Run or Copy file “securestoragebackup.exe” from SCOM 2007R2 installation media on the local drive (in my scenario I copies the folder supporttools from SCOM 2007 R2 installation media on local drive, I also created a folder called RMSKEYBACKUP on local drive to store the RMSEncryptionKey
Open a command prompt window by using the Run as Administrator option.
Run the following command (e.g.)
Following screen will appear
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Specify the path including filename (see below)
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Click Next and specify the password
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Click “Next” and then click “finish "
4. Review the Operations Manager 2007 R2 event logs Review the event logs for Operations Manager 2007 R2 on the root management server (RMS) and on the management servers to look for recurring warning or critical events. Address them and save a copy of the event logs before you perform your upgrade
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See example below ( RMS)
5. Remove agents from pending management if any
6. Verify that you have a supported SQL Server collation on all databases and instances of databases
SQL Server collation for all databases and database instances must be SQL_Latin1_General_CP1_CI_AS; no other collation configurations are supported. You must ensure that all databases and database instances have the correct collation before you run upgrade on the management group.
To determine the SQL Server collation of a database, you can check the database properties.
On the SQL Server that hosts SCOM databases, open SQL Server Management Studio, right-click the database you want to check, and then click Properties. The collation is listed under Maintenance See screen captures below
Log on to the secondary management server with an account that is a member of the Operations Manager Administrators role for your Operations Manager 2007 R2 management group and a local administrator on the computer
In this scenario, first we will upgrade Management Server “Satish200” and then Management Server “satish200copy1”
SCOM 2012 RC was already copied on the local drive on all management servers including .NET 4.0 on all management servers
Launch “setup.exe” see screen captures below
Click on Install (see screen below)
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Click “Next” in my case following warning appeared as 2007R2 Web Console was also installed on this server
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Following screen will appear, click on “Upgrade” see picture below
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During above upgrade process got error “when the upgrade was happening for the Management Server” for server SATISH200, as a result I had to exit from the “setup” process (See above highlighted in yellow)
Next if I ran install again, it did not give me the upgrade option, instead tries to do a clean install.
Even though SCOM 2007 R2 bits were uninstalled during upgrade, I do see this server under management servers and the agents under “Agent Management” that reports to this MS in the SOCM 2007 R2 Console
In the OpsmgrSetup log I see “OMSERVER.MSI returned error 1603” see below
Error: :Error:User 'satishdomain\scomadmin' is Administrator on the management server SATISH100Copy2.satishdomain.com ebug: :Condition wasnt defined for rule 'Select_UI_UpgradeRules'. [10:18:27]: Info: :Beginning evaluation of rule '' [10:18:27]: Debug: :Condition wasnt defined for rule ''. [10:18:27]: Warn: :Rule '' failed.
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[10:18:27]: Info: :Finished evaluation of rule '' [10:18:27]: Info: :Finished evaluation of rule 'Select_UI_UpgradeRules' [10:18:27]: Debug: :Action UpgradeMGPreprocessor will not be needed. [10:18:27]: Always: :Done validating action list; now running individual actions. [10:18:27]: Always: :Current Action: InitializeServerPreprocessor [10:18:27]: Debug: :Setting Install State to the InstallItem Management Server [10:18:27]: Debug: :Setting Target Directory for this msi [10:18:27]: Debug: :Set the OpsMgr Install directory to: C:\Program Files\System Center Operations Manager 2012 [10:18:27]: Debug: :Setting Error Reporting bit for this msi lways: :LaunchMSI: Setting rollback to true [10:18:31]: Error: :LaunchMSI: MSI C:\SCOM2012RC\RCBITS\Setup\AMD64\Server\OMServer.msi returned error 1603 [10:18:31]: Error: :ProcessInstalls: Install Item Management Server failed to install. We did not launch the post process delegate. [10:18:31]: Always: :SetErrorType: Setting VitalFailure. currentInstallItem: Management Server [10:18:31]: Info: :SetProgressScreen: FinishMinorStep. [10:18:31]: Always: :!***** Installing: OMDATAWAREHOUSE *** [10:18:31]: Info: :ProcessInstalls: Rollback is set and we are not doing an uninstall so we will stop processing installs [10:18:31]: Always: :**************************************************************** [10:18:31]: Always: :****Starting*RollBack******************************************* [10:18:31]: Always: :**************************************************************** [10:18:31]: Info: :SetProgressScreen: StartMinorStep. [10:18:31]: Always: :ProcessRollback: Skipping rollback for install item Management Server as it was not successfully installed. [10:18:31]: Info: :SetProgressScreen: StartMinorStep. [10:18:31]: Debug: :ProcessInstalls: Install Item Database Configuration has a Preprocessing delegate of RunXamlPreProcessor. Launching it now. [10:18:31]: Always: :LaunchExeSetup: Launching C:\SCOM2012RC\RCBITS\Setup\AMD64\SetupInstallItem.exe with arguments: [10:18:31]: Info: :SetProgressScreen: Init Exe Install progress. [10:18:31]: Always: :LaunchExeSetup: Install return value was: 0 [10:18:31]: Info: :CheckPointPassed is removing the Rollback property as this is an uninstall. [10:18:31]: Always: :SetErrorType: Setting VitalFailure. currentInstallItem: Database Configuration [10:18:31]: Always: :ProcessInstalls: Install Item Database Configuration was successful. We will launch the post process delegate. [10:18:31]: Always: :Determining actions to be run.
At this point I decided to move the management server for all the agents that report to SATISH200.
Moved the agents to another Management Server to SATISH2OOCOPY2.
Deleted SATISH200 MANAGEMENT SERVER
Installed SCOM 2007 R2 Management Server role on SATISH200 Again and no web console
Installed CU5 Again Launched SCOM 2012 again, Click on setup (see picture below)
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Next Click on “Install”
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As you can see from the following screen did not get the warning that “Web console is installed and will be uninstalled” as I had to reinstall SCOM 2007 R2 on this due to some issues and did not choose web console to install
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The installation was successful Next we need to verify the upgrade was successful go to any of SCOM 2007 Management servers/console, launch console, go to monitoring, Operations manager upgrade MP, step1 Upgrade secondary management servers” It should show the newly upgraded Management server as “Healthy”, see picture below
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Next we need to upgrade the agents that report to this Management Server (satish200), that I upgraded to SCOM 2012 Launch SCOM 2007 Console from a different SCOM 2007 Management Server, go to “Administration”, go to “Pending Management”, Select the “agents” and Click on “Approve”
Once you click on “Approve” and then click on “Update” as shown below
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Next go to “Administration”, “Management Servers” and see the new Version See pictures below Note: you cannot launch SCOM 2012 Console till all Management Servers are upgraded to SCOM 2012”
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Next we need to upgrade remaining Management Servers In this case I will be upgrading server (SATISH200COPY1) Before I upgrade this server, I will uninstall SCOM 2007 WEB CONSOLE Server as I had experienced the above issue (see above, my comments in Red) Uninstall SCOM 2007 Web Console (launch SCOM 2007 SETUP.exe) See picture below
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Click next
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Reinstall SCOM 2007 R2 CU5, by clicking repair
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Restart the Server (SATISH200COPY1) Note: Next when I tried to install SCOM 2012, it error out that SCOM 2007 CONSOLE OR WEBCONSE needs to be uninstalled and reinstalled. Finally after some troubleshooting, I launched SCOM 2007 R2 Setup again and clicked on modify and noticed that <User Interface >,<Command Shell> was not installed Installed the same
Next restart the computer again, else during SCOM 2012 upgrade you will get warning about “pending reboot” Next install SCOM 2012
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Click on “Close” and “Exit” At this point both secondary Management Servers are upgraded Go to SCOM 2007 R2 RMS( SATISH100COPY2) And verify 2
nd Management Server (Satish200copy1) that we upgraded is shown as health
See picture below
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9. Upgrade gateways, if present
(No gateways, in our scenario, skipped this step)
10. Upgrade the push-installed agents Next go to RMS/SCOM 2007 Console ->Monitoring-> Operations Manager Upgrade MP->Step 3a and upgrade the following agents (shown is warning) Note: we had already upgraded satish100 that is why it is shown as healthy) See picture below
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To Upgrade the above Agents
Go to Administration workspace, in the navigation pane under Device Management, click Pending Management.
In the Pending Management pane, under Type: Agent Requires Update, highlight and right-click each agent-managed computes listed, and then click Approve, see picture below Note: if you do not approve more than 200 agents at a time
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Following screen will appear
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Click on update (see above screen)
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In my scenario, I rejected the agents that failed upgrade
11. Check for any active, connected consoles to the root
Management server
Consoles that are connected to the Operations Manager 2007 R2 RMS might lose connectivity during the upgrade of the management group. Before you perform the upgrade of the management group, you should notify anyone who has a connected console to close the connection
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12. Disable all notification subscriptions Expect Downtime as Notification won’t be sent
You should disable notification subscription before you upgrade the management group to
ensure that notifications are not sent during the upgrade process.
To disable subscriptions
Go to SCOM 2007 R2 Console (in our scenario Server Satish200copy1)
In the Operations console, select the Administration view.
In the navigation pane, expand Administration, expand the Notifications container, and then click Subscriptions.
Select each subscription, and then click Disable in the Actions pane
See Screen Captures below
After you click on properties, following screen will appear
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Click Next
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Click Next
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Click Next
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Make sure you uncheck “Enable this Notification subscription” (see screen capture above) Click Finish and closed Next you should see the following screen e.g. “Exchange Notifications”: are not now shown as “Enabled=False” see below
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Repeat same steps for other subscriptions, should show as “Fasle” for all subscriptions, see below
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13. Stop services or disable any connectors that are installed Not applicable in my scenario
14. Verify that your operational database has enough free space
15. Back up the databases
Use Backup methodology you have
16. Restore the encryption key on secondary management server Did not do this step
No downtime or interference; low risk. Required only if the root management server (RMS) does not meet the supported configuration requirements for System Center 2012 – Operations Manager. This should be performed just prior to management group upgrade
17. Run management group upgrade on the root management server
In our scenario “SATISH100COPY2” is the RMS and has databases including DW also installed on this server
Launch SCOM 2012 Setup.exe and Run as “Administrator See Picture below
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Click on Install (see screen capture below)
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After I clicked Install (see above) I got the following POPUP
Looks like we don’t do a case-insensitive compare and/or we don’t understand the fqdn is the same as the netbios name of the box
In the registry HKLM\Software\Microsoft\Microsoft Operations manager\3.0\Reporting , I tried changing the values for DWBInstance, DefaultSDKServiceMachine and SRSinstance to the fqdn
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Ran Seup again and did not get the popup “Unable to Proceed”, so no issues
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Got following prerequisites errors on the RMS
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Installed all the prerequisites( in error)
Verified the prerequisites again
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N
Click on Next
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Note: you need to have some patience during RMS upgrade and can take significant time
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Restarted the Server and verify upgrade status under “Operations Manager Upgrade MP”
18. Upgrade or install the optional features, such as the web consoles and
Reporting server e.g. Web Console, Reporting Server if any http://technet.microsoft.com/en-us/library/hh454969.aspx
19. Re-enable notification subscriptions
Open the Operations console from any management server
In the Operations console, in the navigation pane, click the Administration button
In the Administration pane, under Notifications, click Subscriptions.
In the Actions pane, click Enable for each subscription listed.
http://technet.microsoft.com/en-us/library/8c2dbaf4-2966-45e3-a72d-5de90ff4f495#BKMK_UpdateOverrides From Console Go to Administration->Run As Configuration->Profiles->select “Data Warehouse Account”, double click or click on properties **See screen capture below**
Click “ Next” and then again “Next” You will see the following screen
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Click on “Remove” and remove these Run As Accounts
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Click on “Add” button and add the following account
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Next Select check box “A selected class, group, or object” ” See picture below
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Click on Select button,
Click on Class, following screen will appear
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In the Class Search dialog box, under Filter by (optional) type Operations Manager APM Data Transfer Service, and then click Search. Select the result and click OK, then click OK in the Add a Run As Account dialog box to associate that item with the Run As account. Add three more Run As accounts for the Data Warehouse Action Account. This time search for and add the following classes: Data Warehouse Synchronization Server Data Set Collection Server See Screen Captures below
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Next you will see following screen and click on Save
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Next do the same for Datawarehouse Report Deployment Account See steps below and the screen captures at the end
In the Profiles list, double-click Data Warehouse Report Deployment Account.
In the Run As Profile Wizard, click Next twice, or click Run As Accounts in the left pane.
Select Data Warehouse Report Deployment Account, and click Remove. Then click Add to add a new Run As Account.
In the Add a Run As Account dialog box, under Run As account, select Data Warehouse Report Deployment Account and select A selected class, group, or object.
Click Select, and then click Class.
In the Class Search dialog box, type Data Warehouse Synchronization Server, then click Search.
Select the result and click OK, then click OK in the Add a Run As Account dialog box to associate that item with the Run As account.
Add another Run As account for the Data Warehouse Report Deployment Account. This time search for and add Collection Server to associate that item with the Run As account.
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Click Save to create the Run As Profile.
Click Close.
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23. Restart RMS Server
24. Verify the success of the upgrade
Perform the following tasks to verify that the upgrade was successful.
Check the health state of the management servers and agents in the Health Service
Watcher state view. In the Administration workspace of the Operations console, ensure
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that the management servers and agents are healthy. In the Monitoring workspace, check
if there are any alerts related to the management group health.
Review the event logs of all the management servers for new errors.
Sort alerts by the last-modified column to review the new alerts.
Check the CPU utilization and disk I/O on your database servers to ensure that they are
functioning normally.
If the Reporting feature is installed, click Reporting, and then run a generic performance
report to ensure that Reporting is functioning correctly.
Re-deploy any agents that you uninstalled during the upgrade process
Run SQL Query on each Management Group
-- Create a temporary table to quickly find a PublisherId when you know the