systel GmbH Apps for Business ! Apps for Alcatel Lucent ! Added value through applications
systel GmbH
Apps for Business !
Apps for Alcatel Lucent !
Added value through applications
click2dial4, CTI, but easy
• Based on XML/REST API form Alcatel OXE/OpenTouch
• Does not require CSTA licenses.
• Also suitable as extension or replacement of MyIC Clients.
• Easy integration into almost any customer application
• Easy Customization
• Integration of any Customer Database like LDAP, ODBC (SQL, Excel, CSV,TEXT…)
• Integration in MS Outlook and Lotus Notes.
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click2dial4 in details…and all of this without CSTA ?
The basic idea behind click2dial4
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+49 (0) 7031/416168 - 222
Highlight a phone number
press a hotkey
Only highlight a Phonenumber…
• The number format does not matter
• Easy integration into any customer tools
• With tel: or callto: links easy creation of excel outbound lists or integration in customer websites.
• Make Call may be made by program call + phone number as a parameter.
• e.g. possible for integration in an AS400 environment.
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Integration in MS Outlook
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Mark contacts in Outlook and press the hotkey ( the hotkey defined in c2d4) - it is really simple.
For incoming calls is the toaster show the associated Outlook Contact.
With click2dial4 control the entire call:
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Dynamic buttons, to control customer applications, can be configured……
onhook
transfer
3 Party conference
DTMF
send a callback e-mail
offhook
Integration in …..
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Dynamic buttons, to control customer applications, can be configured and added tothe toaster of aktive calls.
With weblinks or starting programms with parameters we are able tointegrate CTI in all customer applications.
Configuration on the C2D4 Server.
Integration in c2d4 !
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We are able to integrate any small websites in our c2d4.For example a CRM website or the CCD Wallboard.
This is managed by profiles so each userget his own screen.
Searching for contacts wherever you want:
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Local Databases:- Outlook- Lotus Notes
Server based Databases:- LDAP- ODBC (SQL, Excel, Text..)- OmniPCX Enterprise
Contact Informations:- Name, surname, company- Dynamic number of phone / fax numbers ,
Mail addresses , web addresses- Dynamic number of addresses- Dynamic number of Miscfeldern incl . Header
( For example, customer number ... )
Define your favorites:
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Simply make contacts to favorites
In the contacts you will see the following:
Phonestate free/busy
Presence status of the person present or absent
agents state(with CCD)
MS Exchange calendar status Free / Busy
Favorites
Doorcam available
Chat available
MS Exchange Integration:
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With our MS Exchange integrationit is possible to see the Outlook events inc2d4.
with mouseover you see the events for thenext few days, depending on your ownauthority.
MS Exchange Integration:
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If you use the outlook category in yourevents C2d4 is able to activatecall forwarding to the managed target.
Search easy in public phone books:
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DasTelefonbuch from TVG publishing company in germanyintegrated in click2dial4
Always current data.
Available for reverse popup informations .
We use search.ch and local.ch for Switzerland.
One journal for all,
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whether CCD agent or tandem .
The journal is of course withall contacts synchronized .Names are easier to assign asNumbers .
Additional info about the entriesto avoid duplicate calls .
Popup when new unanswered calls.Even with the calls in the busy case .
vv
v
Write instead of talking - Chat:
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With one or more people in a chat .
Working in a team or use c2d4 as an attendant:
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Integrated or undocked as a separate window / taskbar
even in large environments
As you can see free / busy / call forwarding / ring / CCD Agent logged in / out / calendar free / busy
Working in a team or use c2d4 as an attendant :
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With click2dial4 you can now also
your colleagues show that you are
just on the phone . So that you
are much less disturbed and can
focus on the active call.
Simply connect via USB ( no
driver needed) to the PC.
Doorcam function in the CTI ?
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An automatic pop-up of the camera is activated for incomming calls
from the doorphone.
Plan conferences with C2D4?
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With C2D4 you have full access to the
Conferences of the Opentouch server.
Conferences can be created / delete and edited .
Plan conferences with C2D4?
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C2D4 can simply create invitations for your conferences ,
send by mail or also via Outlook appointment invitations.
Konferenzen Planen mit c2d4 ?
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By separating the login of
the conference server from
the CTI login ,
all people see the
same " conference room "
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Choice a theme:
Now you are able the change the skin/theme
of our c2d4 software.
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click2dial4 for Smartphones
c2d4 – goes Mobile !
Variant 1 as mobile CTI Client in Office.
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with the headset you are mobile in the company and you could answer and end calls with the headset.But what if you want to transfer the caller or start a conference?
With the click2dial4 Mobile App you have all the features here , even available for CCD Agents.
Option 2 as a remote workstation (Nomadic):
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You activate the Remote workstation ( also with the Mobile App possible )and now you use your smartphone for voice connection .The PBX system calls you on the smartphone and connects you to yourdesired party automatically ago .
Variant 3 tandem:
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You have in addition to your Deskphone a remote extension in tandem mode(desktop and mobile ring together ) . With the click2dial4 Mobile App you can also control the phone conversations comfortably.
Features of the Mobile app.
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Mobile APP without any server! c2d4 to go
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No server required.
No data connection required
Only a OmniPCX
Only download in Applestore orGoogle Playstore
Configuration with email possible
Simple and easy administration of all features:
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The allocation of the featuresexecuted by profiles to the respective users .
So the Administration remains clear
Version Overview:
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Team Mobile c2d4 to-go
Highlight & dial wählen wählen
Dial by Name / search SQL/LDAP/ODBC (lokal)
OpenTouch Conference integration *
Forwarding / Nomadic (ohne Nomadic)
Call Control(transfer/conference/callback/onhook)
(nur per MFV)
Outlook Calendar integration
TeamPopup
Chat
TeamChat
Presenz *
Teamansicht (BLF)
c2d4 ALU needed licenses:
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The XML Web Telephony are included in
the Connection user license .
There is no CSTA or TAPI needed
and no universal client license .
System Requirements:
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Client Minimalminimum
Recommendedto 1000 users
Recommendedfrom 1000
users
Recommendedfrom 2500 users
Software
OSWindows 7 (SP1)
Windows 8Windows 8.1Windows 10
Windows 7 (SP1)Windows 8
Windows 8.1Windows 1
Windows Server 2008R2Windows Server 2012R2
Windows Server 2008R2Windows Server 2012R2
Windows Server 2008R2Windows Server 2012R2
Windows Server 2008R2Windows Server 2012R2
64 Bit OS / 32 Bit OS.Net Framework 4.5
(Internetverbindung)CPU 2 x 2,2 Ghz 2 x 2,2 Ghz 4 x 2,2 Ghz 4 x 3 Ghz
RAM 2 GB 4 GB 4 GB 6 GB
Harddisk 1 GB 5 GB 10 GB 10 GB
virtualizes ESX/Hyper-V ESX/Hyper-V ESX/Hyper-V ESX/Hyper-V
„XML“ ApplikationenAPPS for Alcatel IPTOUCH / MYIC / 8082 / 8088
sys-IPCallLog:
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All calls in one view
Detail view with callback option.
sys-IPCallLog: Calls on busy set!!
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Unanswered calls on busyset for 4028/38/68and 8028/38/68 Popup on aktive calls
Calls when busy
sys-cam
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Omnipcx Enterprise
LAN
Any doorphoneAnalog/S0 or SIP.
LAN-camera
Door call on one orseveral IP Touch terminals
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sys-cam
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Incomming call from doorphoneCam is shown during call rings:
Active monitoring and open the door
sys-clipswitch, simply Clever
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By pressing the appropriate keyIthe CLIP of the subscriber's ownset changed so you always send theCorrect number e.g. in ccd environments.
sys-Alarmserver
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Individual programming of the menu items , also depending on the extension.Each menu item triggers the corresponding alarm plan .
Popup on the IP terminal , free -form text or with variables , for example, with name of the trigger .In addition, an alarm sound is played ( 3 tones to choose from , no ring tones ) , or permanentlyonly once at the beginning of the alarm.
Both popup and alarm soundare also in active during conversation.
Also available PC - Client and USB alarm button !
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Alarm response and alarm signaling via relay
contact:
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control of: alarm lights sirens beacons
reaction to: Fire alarm system Alarm contacts of all kinds Contact mats photocells Motion detection
LAN
As trigger potential-free inputs are available in sys-Alarmserver.For easy connectionto existing systems such as fire alarm systems , etc.
In response to an alarm can floatingrelay contacts are switched .
The connection of the contacts takes place via LAN
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Easy management via web browser.
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Access to the settings of the system .Control of alarms , results etc.
Different phonebooks:
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LDAP Puplic phonebook private phonebook
sys-time (Time recording terminal)
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Access to its own tab ,Direct selection of function
Authentication with Login or extension.
confirmation of thebooking
Creating a file and send to the existing time and attendance software
Sys-relaycontrol
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Per LAN relay , any thingsbe switched directly from the phone .Here is plenty of room for Customized
adjustments .
sysSmartControl …. KNX …. EIB……:
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Through the countless HomeMatic and smart home system is a central control software useful . This has been established with IP Symcom.
sysSmartControl
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The available items are assigned with Omnivista 8770to the user , so everybody controls only " his " lights and " his " room temperature .
sysSmartControl
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The variety of support devicesand interfaces , our sys SmartControl can come to all customers to use all systems.
IPTouch Apps ALU Lizenzen:
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All XML Web services are included in the
Connection user license .