© 2016 ForgeRock. All rights reserved. Mike Ellis, CEO Sydney Identity Summit Using Identity to Build Digital Trust
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© 2016 ForgeRock. All rights reserved.
Mike Ellis, CEO Sydney Identity Summit
Using Identity to Build Digital Trust
© 2016 ForgeRock. All rights reserved.
© 2016 ForgeRock. All rights reserved.
CUSTOMER
© 2016 ForgeRock. All rights reserved.
Global Conversations
© 2016 ForgeRock. All rights reserved.
FIRST CLOUD
© 2016 ForgeRock. All rights reserved.
PUBLIC CLOUD PRIVATE CLOUD
Identity Everywhere For Everything
© 2016 ForgeRock. All rights reserved.
Frictionless
Personalised
Internet of Things
CUSTOMER EXPERIENCE
© 2016 ForgeRock. All rights reserved.
Customer Experience Drives ROI
Source: Forrester Research and Watermark Consulting
S&P 500 Index
Customer experience leaders
CUMULATIVE TOTAL
RETURN
50% 40% 30% 20% 10%
0%
-20%
-30%
-40% Customer experience laggards
-10%
14.5%
-33.9%
43.0%
© 2016 ForgeRock. All rights reserved.
Higher Retention Rates
Consumer engagement drives higher loyalty
and LTV
Stronger Brand
Quality service drives brand recommendations
Higher Share of Wallet
Engaged consumers buy additional products
Differentiation
Superior consumer experience is a key
differentiator
Enterprises require a Single Persistent View of the Customer enabling omni-channel digital engagement through identity
© 2016 ForgeRock. All rights reserved.
Source: Gartner, Forrester
Enterprise Trends
74% 50% 45% 63% of CEOs rate
technology advances as one of the top
three global trends likely to transform
expectations of their business
growth in the number of
organizations adopting the IoT in
2016
of companies surveyed
specifically cited omnichannel
capabilities among their top initiatives
of businesses plan to improve the
'online customer experience' in the
coming year
© 2016 ForgeRock. All rights reserved.
Superior Customer Experience = Revenue
Digital Identity
Cargo Container Energy Substation Smartphone Wearables Animals Shopping Cart Vehicles Bike Computer
Smart Meter
Stoplight
Parking Meter Sensor Camera Oil Barrel Forklift Buildings
Wind Turbine
Gas Pump
© 2016 ForgeRock. All rights reserved.
Enable Frictionless Transactions
Mike’s Toyota Camry
Personalised Order
Seamless, Secure Payment
The Drive Thru
Toyota Camry
4BNN477!
© 2016 ForgeRock. All rights reserved.
Authorise
Continuous Security
Authenticate
Context = Security
Monitor Context Verify Identify
© 2016 ForgeRock. All rights reserved.
Devices
Portals, applications, web
services, API’s
New Systems Legacy Systems
Consumers
Connect New Services to Existing
Infrastructure
Things Cloud Apps Partners
Legacy Apps Enterprise Apps
Data Centers
Digital Identity Transformation Connecting Old and New Systems for Customer Engagement and Omnichannel
© 2016 ForgeRock. All rights reserved.
Trust … Privacy and Consent
© 2016 ForgeRock. All rights reserved.
Regard for one's wishes and preferences
The true ability to say no and change one's mind
The ability to share just the right amount
The right moment to make the decision to share CONTEXT CONTROL
RESPECT CHOICE
User-Managed Access (UMA)
© 2016 ForgeRock. All rights reserved.
CONTEXT SECURITY
TRUST BRAND
© 2016 ForgeRock. All rights reserved.
2010 Founded 10 Offices worldwide with headquarters in San Francisco 400+ Employees 500+ Customers 50% Americas / 50% International commercial revenues 30+ Countries
ForgeRock is the leading, next-generation, identity security software platform, driving digital business.
© 2016 ForgeRock. All rights reserved.
Thank You
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