Swisscontact’s work on skills in tourism

Skills at the Base of the Pyramid

Swisscontact’s work on skills in tourismBest Practices Seminar of ASEAN MRA-TP

17 – 18 October 2019 in Bandung, Indonesia

Intervention Lead – Skill Development with SwissContact Cambodia.

Mee has been involved in actively promoting ASEAN and national competency standards to improve capacity of low skilled workers in the hospitality sector through dual in-house training, by closely working with industry and other national and international experts.

Mee has more than ten years of working experiences in the tourism industry ranging from community-based tourism, working with tour companies and in hotels.

MEE MOEURK

Hospitality Training at the base of the pyramid:Swisscontact’s Experience in Cambodia

17-18th October 2019, Marriott Hotel, Bandung City, Indonesia

Content

Agriculture Technology commercialization

Sustainable

Tourism destination management

Aim: a more inclusive growth, contributing to job creation and income generation for smaller firms and farms in tourism and agriculture.

About the Programme

2017 – 2020

Small farms and firms in agriculture and

tourism

MIGIP focuses on destination management structure, marketing, and skills through public-private partnerships.

In skills, MIGIP implements HoKa to support hospitality skills development in tourism. The programme is designed in collaboration with National Committee for Tourism Professionals (NCTP), Ministry of Tourism.

In Tourism…

Certificate 2

Certificate 3

Certificate 4

Diploma

Advanced DiplomaRecognition of Prior Learning

For medium and larger businesses

Un-certified workforce in hospitalityTotal direct job in Tourism is 620,000 but only

30% have qualification

Need of innovation for better access to MRA-TP

Demand-led

Dual: training in venue + practice on the job

Industry trainer

Improve service quality of micro and small hospitality enterprises in tourism destinations

Skills upgrading for existing low-skill workers

Build training capacity for local industry professionals to national standard

Innovation: Bridging the Gap - Inclusive skills upgradation

throughDual Approach In-house training

TOT/TOA In-house training RPL HoKa (dual- approach

training) SEC (Senior Expert

Corps)

Aligned with National Policy

However, there were challenges of the in-house training alignment to ASEAN standard and our solutions

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Alignment to the ASEAN Qualification Framework and the needs of the industry

Traditional process of Training Needs Assessment. Time consuming, data reliability, question on usefulness.

Worked closely with the Ministry of Tourism and ASEAN Master Trainers to identify competencies

More industries involved in the demand collection processE-based tool so the TNA can be carried out in a day

ETNA: the demand assessment e-tool

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Web basedOnline/Offline

SurveyCan be aligned with

any standards Tool to align with

certification process

ENTA was conducted with the industry

• TNA workshop organized in MIGIP’s target areas with Provincial Department of Tourism

• Hospitality establishment owners/managers surveyed (self-assessment) using via phone/tablet

• Facilitated by ASEAN Master Trainer/National Trainer to explain technical terms to industry

• At the end of each workshop, survey results shown live for participants to agree/endorse

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Results of enterprise data, human recourses needs, and interest/preference for training

Results of skills gaps (performance criteria) filtered by location, occupation,

etc. for curriculum adaptation

ETNA results were endorsed by the industry and the Ministry

Curriculum endorsed by NCTP, Ministry of Tourism TOOLBOX: Trainer Guide, PowerPoint, Principle & Practice, Workbook Resources: Industry resources

Then the curriculum and toolbox were customised based on ETNA results and ASEAN Toolbox

ToT: Train local Industry professionals to

National Standard

Training at venue (1 day/week)

Skills Test(Assess PCs of UCs trained)

Practice at workplace (3-4 days/week)

The trainings were then delivered through Provincial Tourism Department and industry trainers

7 Weeks, dual-approach

Performance Criteria of Unit of Competency are listed. Learners can continue with more training to reach Level 1 of AQF

Certificate and Skills Passport issued by the Ministry

Aligned with national policy and implemented with local institutions

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32 industry trainers to national standard

75 hospitality MSMEs

90 low-skilled staffs trained

Curriculum and training packages for 3 occupations (F&B Waiter, Receptionist, Housekeeping)

E-training needs assessment tool on ASEAN Standard

5 Provinces

Achievements

Our learning on MRA-TP to BoP groups

Swisscontact works below Certificate 2 of the Cambodia Qualification Framework. This is where most of the

hospitality workforce is at, hence there is a need to create levels below Certificate 2 . The ACCSTP can be adapted to suit

the base of the pyramid target groups.

The Unit of Competency can also be revised to suit what the industry demands and needs to be flexible.

Local industry trainers are key to deliver training to the base of the pyramid in a cost-effective manner. However, the

ASEAN level TOT is too advance, hence a need to adapt ToTand certificate for them

Thank you!!

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