Susan norris andrea steiner 46th Meeting of Directors General Responsible for Public Administration Vienna, 30 May 2006 Eurospeak Online The benefits.

susan norris & andrea steiner46th Meeting of Directors General

Responsible for Public AdministrationVienna, 30 May 2006

Eurospeak OnlineEurospeak Online

The benefits of a tailor-made English The benefits of a tailor-made English e-learning programme e-learning programme

Eurospeak OnlineEurospeak Online

A tailor-made e-learning programme A tailor-made e-learning programme to develop English language skillsto develop English language skills

for effective communication in the EU for effective communication in the EU to go online in February 2006.to go online in February 2006.

Eurospeak online

BenefitsBenefits

1. Why e-learning?2. Effective language learning3. Blended learning

norris&steiner

Eurospeak online

Efficient Sustainable State of the art

1. Why e-learning?1. Why e-learning?

norris&steiner

Eurospeak online


Efficient Affords maximum flexibility

for a modern public administration: for large and heterogeneous target groups “wherever – whenever – whatever”

norris&steiner

Eurospeak onlinenorris&steiner


Sustainable Long life & multiple uses Easily adapted, extended and updated


State of the art Optimum use of new technology Up-to-date learning methodology



2. Effective language learning…2. Effective language learning…

… face-to-face and online: integrated needs-based learner-centred


2. Effective language learning2. Effective language learning

Integrated: language skills

vocabulary grammar

comprehension skills communication skills specialised content


2. Effective2. Effective language learning language learning

Sample integrated task Language

vocabulary: verb-noun collocations grammar: verb forms

Specific content Community law




Needs-based: tailored to the specific needs of public administration

learners’ needs employers’ needs learners’ wants

2. Effective language learning2. Effective language learning


Learner-centred: maximum practice authentic communication learner independence

2. Effective 2. Effective language learninglanguage learning


3. Blended learning 3. Blended learning

face-to-face seminars+ Eurospeak online= more than the sum of their parts



Face-to-face seminars Eurospeak English for public administration Making presentations Meetings and negotiations Drafting documents


3. Blended learning3. Blended learning

As long as international relations depend on face-to-face interaction, civil servants will need face-to-face communication skills training for authentic communication:

total immersion realistic scenarios complex social interaction specific feedback



Eurospeak online: thematic framework1. International Organisations 2. Development and structure of the EU 3. EU Institutions 4. Decision-making in the EU5. Fundamentals of Community law6. EU policy areas7. Austria in the EU8. National Law 9. Austria’s federal structure10. The Austrian Civil Service


3. Blended learning3. Blended learningEurospeak online: integrated language & communication

topics Reading: international agreements, reports, … Listening: presentations, phone calls, … Vocabulary: legal terminology, verb-noun

collocations, … Grammar: tenses, gerund, … Pronunciation: abbreviations & acronyms,

word stress, … Communication: chairing a meeting, writing e-

mails, drafting positions, …



Tailor-made e-learning provides optimal support for successful face-to-face learning by promoting learner autonomy:

total immersion realistic scenarios complex social interaction specific feedback



Effective language learning should be integrated needs-based learner-centred

Online & face-to-face language learning aremutually reinforced by their respective strengths: authentic communication autonomous learning


3. Blended learning …3. Blended learning …

… is more than the sum of its parts.


Thank youThank you

norris&steinerprofessional communication in english

e-learning authoring and content design

[email protected] [email protected] +43 1 6070026 +43 1 7127920

http://www.eurospeak.at(as of autumn 2006)

With the kind support of…

mailto:[email protected]

mailto:[email protected]

http://www.eurospeak.at/

http://www.eurospeak.at/


Badegruber & Partner GmbHE-Learning – Training – Consulting

www.CLICKANDLEARN.at

Contact:Erich Herber

[email protected]

Susan norris andrea steiner 46th Meeting of Directors General Responsible for Public Administration Vienna, 30 May 2006 Eurospeak Online The benefits.

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