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Successful Onboarding WELCOME ABOARD! DECEMBER 3, 2015 Presented by Molly Kelley, PHR Moderated by Brandon Laws
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Successful Onboarding: Welcome Aboard!

Jan 19, 2017

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Xenium HR
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Page 1: Successful Onboarding: Welcome Aboard!

Successful OnboardingWELCOME ABOARD!

DECEMBER 3, 2015

Presented by Molly Kelley, PHRModerated by Brandon Laws

Page 2: Successful Onboarding: Welcome Aboard!

Housekeeping Items

1. 30-minute presentation & 15-minute Q&A

2. Slides & Recording available to attendees

3. Get alerts about new events, webinars and content by subscribing at xeniumhr.com

4. 1.0 HRCI Credit available. Email [email protected] to get certificate

Page 3: Successful Onboarding: Welcome Aboard!

Meet your presenter, Molly.• Sr. HR Business Partner at Xenium

HR• Works with various small and

medium sized businesses across many industries

• Trainer for Xenium clients and guests

• Loves to read; frequents HBR.org and is an NPR super fan

Page 4: Successful Onboarding: Welcome Aboard!

Welcome & Agenda

Model from SHRM Foundation’s Onboarding Employees:

Maximizing Success Report 2010

Compliance

Connection Clarification

Culture

www.XeniumHR.com

Page 5: Successful Onboarding: Welcome Aboard!

ChallengesMost Organizations –

• Place low value on successful onboarding• Resist an investment of time, resources and planning• Fail to train their management team on the value of onboarding• Start onboarding with orientation, not from recruitment

Most Onboarding Programs –

• Focus on administration vs. engagement• Fail to tie program to organization mission and goals

www.XeniumHR.com

Page 6: Successful Onboarding: Welcome Aboard!

Welcome AboardCOMPLIANCE

Page 7: Successful Onboarding: Welcome Aboard!

Nuts and Bolts• New hire/onboarding checklist• Tour (don’t forget to address offsite

locations)• Organizational chart/who’s-who• Departmental responsibilities• Standard Operating Procedures

(expense reports, timecards, vacation requests, payroll access, etc.)

• Benefits summary and contacts along with enrollment timeline (and ACA required document)

www.XeniumHR.com

Page 8: Successful Onboarding: Welcome Aboard!

Welcome AboardCLARIFICATION FROM

HIRING MANAGER

Page 9: Successful Onboarding: Welcome Aboard!

Setting ExpectationsWhat makes up Performance?

WHATShould be done by when = Objectives, Goals

HOWIt should be done = Behaviors

Together these define your Performance Expectations

www.XeniumHR.com

Page 10: Successful Onboarding: Welcome Aboard!

Relationship BuildingCheck-in / Coaching Meetings:• Weekly 1 on 1 Meeting• Establish Motivators• Current Projects and Priorities with

Status Updates• Accomplishments and Successes• Challenges, Gaps or Need for

Additional Training

www.XeniumHR.com

Page 11: Successful Onboarding: Welcome Aboard!

Training PlanTo Accomplish Goals, Managers Should -

• Review the job description to develop a detailed training plan• Establish training experts and accountabilities within existing team• Engage the team in the training plan – development opportunity• Build in opportunities for self-directed training and empower your

trainee• Create and adhere to a training feedback loop• Make it fun!

www.XeniumHR.com

Page 12: Successful Onboarding: Welcome Aboard!

Coaching & FeedbackTypes of Feedback:Positive – reinforce good behavior, accomplishments (be generous)Constructive – intended to change behavior (be proactive)

Be SAFE with your feedback -Specific - tied to task

Appropriate – public or private?

Frequent & Timely – proactive v. reactive

Encouraging – builds on strengths

www.XeniumHR.com

Page 13: Successful Onboarding: Welcome Aboard!

Welcome AboardCULTURE

Page 14: Successful Onboarding: Welcome Aboard!

CultureHow would current employees describe company culture?

• Consider developing culture commitments/understanding

• Ensure those norms are understood and LIVING BREATHING commitments

• Authentically address culture challenges/gaps• Ask for observations and input - no one sees

your culture more clearly than your new hires

www.XeniumHR.com

Page 15: Successful Onboarding: Welcome Aboard!

Managers as Culture Leaders

Manager-Employee relationship is crucialBe a “servant leader”• Be approachable – face time with employees is

important• Listen with the intent to understand • Ask them – “How am I doing as your manager?”• Involve them in solving problemsRelationship leads to retention – employees often don’t quit organizations, they quit their manager

www.XeniumHR.com

Page 16: Successful Onboarding: Welcome Aboard!

Welcome AboardCONNECTION

Page 17: Successful Onboarding: Welcome Aboard!

Mentoring Programs– Assigned or organic relationships– Structured or informal– Provides career opportunities that will encourage personal and

professional growth and improve job performance– Career development, networking, coaching source or another

managerial perspective– Serves as an opportunity to build relationships with other

colleagues and across all teams and departments

www.XeniumHR.com

Page 18: Successful Onboarding: Welcome Aboard!

Team Building• What works? What doesn’t?• Formal? Informal?

– Starts in the onboarding process – group size should not exceed 12 new hires

– Offsite departmental activities (cooking class, wine tasting, etc.)

– Onsite company-wide/departmental activity (scavenger hunt, client/customer trivia, icebreakers)

www.XeniumHR.com

Page 19: Successful Onboarding: Welcome Aboard!

Tips & Reminders for Managers– Align employee and team goals with organizational goals– Lead by example by exhibiting trust building behaviors to create solid working

relationships– Allocate time for development and coaching– Find out what motivates your people and consistently recognize people for their

contributions– Onboarding efforts are most successful when driven by more than one teammate, but led

by the employee’s manager– Find a buddy/mentor– Get to know your folks– Utilize the four C’s – compliance, clarification, culture, connection

www.XeniumHR.com

Page 20: Successful Onboarding: Welcome Aboard!

Questions?Enter your question for Molly into the chat window on the gotowebinar panel

www.XeniumHR.com

Page 21: Successful Onboarding: Welcome Aboard!

Thank you!

www.XeniumHR.com

Articles, Whitepapers &

other free content at

xeniumhr.com/blog

Podcasts on iTunes, or visit

xeniumhr.com/podcast

Webinar recordings at xeniumhr.com/webinars

General Email:[email protected]

Molly:[email protected]

Brandon: [email protected]