Success and failure with information technology

8/6/2019 Success and failure with information technology

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MOHAMMAD SHOAIBHAMZA ASLAM

ZAHEER

AHMEDGHAZI


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Success and failure with it

y Success with IS:-

y When IS gives the accurate and effective information tomake decision so that its considered successful IS

y Failure IS:-

y Some time IS not give the desired result to the users

because users give the inaccurate and inadequate ininput to IS.


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MANAGEMENT CHALLENGES

y INFORMATION SYSTEM FAILURE

y COURSES OF INFO SYSTEM SUCCESS & FAILURE

y MANAGING IMPLEMENTATION


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PROBLEMAREASy DESIGN

y DATA

y COSTy OPERATIONS


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INFORMATION

SYSTEM

DESIGN

OPERATIONS DATA

COST

PROBLEMAREAS

USER INTERFACE:

How user interacts with system;

hardware,

On-screen commands and

responses


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CAUSES OF INFORMATION SYSTEMSUCCESS & FAILURE

y IMPLEMENTATION

y LEVEL OF COMPLEXITY & RISK

y CHALLENGE OF BUSINESS REENGINEERING


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INNOVATONPROCESSACTOR CHARACTERISTICS &

DEMOGRAPHICS

SOCIAL STATUS

EDUCATION

SOPHISTICATION

ACTOR ROLES

PRODUCT CHAMPION

BUREAUCRATIC

ENTREPRENEUR

GATEKEEPER

INNOVATIVE

BEHAVIOR


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FACTORS IN IMPLEMENTATION

OUTCOME

DESIGN, COST,OPERATIONS,DATA

y USER INVOLVEMENT & INFLUENCE

y MANAGEMENT SUPPORT

y LEVEL OF COMPLEXITY / RISK

y MANAGEMENT OF IMPLEMENTATION PROCESS

*


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MANAGEMENTOFTHE

IMPLEMENTATIONPROCESS

y DEFINE REQUIREMENTS

yASSESS COSTS, BENEFITS, SCHEDULES

y IDENTIFY INTEREST GROUPS, ACTORS,DETAILS

y TRAIN END USERS

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GOO

DMANAGEMENT


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POORPROJECTMANAGEMENT

y COST OVERRUNS

y TIME SLIPPAGE

y TECHNICAL SHORTFALLS IMPAIR PERFORMANCE

y FAILURE TO OBTAIN ANTICIPATED BENEFITS


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WHAT

CAN

GOWRO

NG?yANALYSIS:

y Incorrect allocation of time, money resources

y Too little preliminary planning

y Improper staffing

y Excessive promises

y Incomplete requirements

y

Users spend insufficient time helping team gatherinformation

y Poor user interviews

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WHAT

CAN

GOWRO

NG?DESIGN:y Little or no user input to design

y No built-in flexibilityy Lack of organizational impact analysis

y Functional specifications inadequatelydocumented

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WHAT CANGOWRONG?

PROGRAMMING:y Underestimated time, cost

y Incomplete specifications

y Not enough time for program logicy Time wasted on writing code

y Insufficient use of structured design, object-oriented techniques

y Programs inadequately documented

y Requisite resources notscheduled

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WHAT CANGOWRONG?

y TESTING:

y Underestimated time & cost

y Disorganized test plan

yAll direct users not involved until conversion

y Inappropriate acceptance tests

y Management doesnt sign off on test results

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MANAGING IMPLEMENTATION

y CONTROLLING RISK FACTORS

y

FORMAL PLANNING & CONTROL TOOLSy OVERCOMING USER RESISTANCE

y DESIGNING FOR THE ORGANIZATION

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MANAGING IMPLEMENTATION

CONTROLLINGRISK FACTORS

y EXTERNAL INTEGRATION TOOLS: Link work ofimplementation team to users at all organizational

levels

y INTERNAL INTEGRATION TOOLS: Ensureimplementation team operates as a cohesive unit

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EXTERNAL INTEGERATIONRULESy User as team leader or assistant

y User steering committee

y

Users as active team membersy Require user approval of specs

y Distribute important minutes widely

y Users can report to management; lead training

effort and installationy User responsible for change control

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MANAGING IMPLEMENTATIONFORMALPLANNING & CONTROLTOOLS

y FORMAL PLANNING TOOLS: Help Structure,

Sequence Tasks; Budget Time, Money, Resourcesy FORMAL CONTROL TOOLS: Help Monitor

Progress Toward Completing Tasks, ReachingGoals

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MANAGING

IMPLEMENTAT

IONDESIGNINGFORTHEORGANIZATION

y ORGANIZATIONAL IMPACT ANALYSIS

y ERGONOMICS

y SOCIOTECHNICAL DESIGN

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ORGANIZATIONAL IMPACT

ANALYSISHOW WILL PROPOSED SYSTEM AFFECTORIENTATIONAL:

y

STRUCTURE ?yATTITUDES ?

y DECISION MAKING ?

y OPERATIONS ?


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Conclusion

Success and failure is depend upon four factorsDESIGN,COST,DATA,OPERATION so to control

failure we have to implement external and internalintegration tool. To move towards success.


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Success and failure with information technology

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