SUBEX MANAGED SERVICES In-depth understanding of operator’s networks Expertise in Revenue Assurance and Fraud Management Extensive domain assessment experience Ability to provide domain and product training
SUBEX MANAGED SERVICESIn-depth understanding of operator’s networks
Expertise in Revenue Assurance and Fraud Management
Extensive domain assessment experience
Ability to provide domain and product training
Communications service providers (CSP) worldwide are exploring new avenues for revenue enhancement and this is changing the dynamics of the telecom industry. The challenge is to continue exploring while maintaining undiluted focus on their existing B/OSS investments. Traditional outsourcing methods are no longer as today operators are looking for business partners who can help reduce cost, improve quality and in�uence time-to-market with capability-led engagements.
At Subex, our Managed Services o�erings are designed to drive outcomes, protect revenues and enhance customer experience. It is pillared on four main aspects: cost, quality, time-to-market and capability. Our engagement is aimed at providing rapid ROI and increasing e�ciency. Subex Managed Services o�ers a variety of engagement models providing complete �exibility to operators based on their business needs.
Subex Managed Services
Key Outcomes
BusinessOperations
Application &IT Support
Assessment &Consulting
Actionable Intelligence Enhanced Protection Best Practices & Process
Portfolio overview
O�eringsBusiness
Management Services
Consulting & Assessment
Services
SubexManaged Services
Application Management
Services
IT Management Services
Change Management
Services
Accountability > 20%Higher ROI*
Lack of measurement and practices to track ROI
Best practices and processes to drive KPI achievementCommercial models drive focus on ROIStringent, granular SLAsIndustry standard KPIs
Freeing ValuableBandwidth
7 - 9% More E�cient*
Signi�cant overheads in coordinating with multiple stakeholder / vendors while ensuring smooth continuity of current, day-to-day operations
Single point contact for a variety of functions - application support, business processes, analysis and reporting
ROC Enabled
> 15%More E�cient*
B/OSS automation stack generally a motley set of applications which don’t work very well together thereby increasing automation costsAbsence of a pre-integrated seamless automation platformAbsence of product portfolio roadmap and evolution
Uni�ed functions with common data processing, reducing TCO & OPEX, integration of common business work�ows and solutions to speci�c business problemsIndustry pioneering, integrated ROC platformBespoke automation of best practices and SOPs
Expertise 15 - 20%More Productive*
Sta� struggles with application management and tuningLack of best practices and processesLack of domain knowledge
Industry recognized domain and subject matter expertsWell established processes and SOPsLong standing product experience
People10 - 15%
Faster to Start*
Augmenting current team swiftly to accommodate new services, regions, domains, etc.Employee retention issues
Ready pool of trained resources, rapid deployment, rigorous program managementGlobal delivery model
Subex Value Typical Scenarios How does Subex help? Typical Results
* Actual results can vary based on current maturity level of operations and regional variations
Value Propositions
The business landscape for communication service providers is changing rapidly. Factors such as increasing cross industry convergence, newer B/OSS elements, increasing competition, diminishing margins, evolution of content-based services and customer requirements are forcing operators to respond quickly while sustaining pro�table growth. It has thus become critical for operators to focus on the key areas that impact pro�tability like revenue, margins, cost of service delivery, service agility and operational e�ciency. Our business transformation and optimisation program helps addressing these challenges and also identi�es fraud & leakage scenarios which have been running undetected in the system.
Revenue Assurance Business Process
Revenue Assurance Business Process
Provisioning and Activation
Event generation and processing
Rating andBilling
Collection and Accounting
Inter Connect
Roaming
Postpaid
Prepaid
Revenue Streams
Order entry Customer and services provisioning
Authentication & signaling Event setup & record generation Event record processing
Reference data Error management Rating & billing Billing disbursement
Credit management Settlement Collection General ledger
Fraud Management Service Elements
Hotlist management Fraud best practices implementationFraud SoPs & policies set up
Fraud Monitoring
Process Enhancement
Reporting
Fraud run time and loss management Enhanced fraud related operations & closure
Fraud root cause analysisFraud run time analysis and weekly reporting
Mea
sure
Improve
Analyze
FraudMonitoring
BusinessManaged Services
through monitoring controls, periodic assessments , trainings &
recommending improvements
100%Operational Coverage
Bene�ts
adherence to enhance performance
95-98% Better KPI & SLA Compliance
Case pendency &root cause analysis
Case Closure & RCA
to ensure business e�ciency
reduction due to skilled operations resources
15-20%
Lowering OPEX
Robust KPI and SLA
Analyst Work Rate
Case CreationRate
Team WorkRate
Reporting OnTime Delivery
Fraud Case Analysis& Reporting
Review CalendarAdherence
Our Consulting and Assessment service helps Communications Service Providers determine operational priorities and identify gaps. Our two main o�erings are Business Consulting & Assessments and Application Health Check Assessment.
In Business Consulting and Assessments we perform a study of Revenue Assurance & Fraud Management functions in terms of maturity, e�ectiveness, e�ciency, people, processes, procedures and measurement.
In Application Health Check Assessments, we perform health checks of ROC Revenue Assurance & Fraud Management Applications in terms of server health, database health, data feed, tra�c load health and overall application health.
System Health Check
RA & FM System
Health Check
Business Consulting and Assessments
Gap Analysis
Data Analytics
Maturity & Roadmap
Consultingand Assessments
Types of Assessments
Gap Analysis
Process designing & benchmarking with industry
standard
Identi�cation & plugging of design & operational gaps
Policies & procedures and internal controls review
Data Analytics
Data gathering &transformation
Data synthesis& analysis
Quantify &reporting
Maturity & Roadmap
Determine how activities of RA & FM operations are measured
Determine the completeness of the activities performed by
the system
Determine the degree of tools & systems support utilized
Business Consulting and Assessments
Data feed Analysis
Requirement analysis
Hardware & OS level checks
System level cleanups
ReportingDatabase checks
Application Health Check Assessments
Bene�ts
Review of all RA & FM controls resulting comprehensive coverage
Controls review and KPI/risks recommendations
End to end reconciliation ensuring accuracy
Analysing revenue streams and recommending new controls
Recommending automation and RA, FM system maturity
Lowering leakage due to sample CDR validation
Performance Enhancement
Leakage Reduction
Application & ITManagement Services
Bene�ts
Ensuring application availability during business hours
20 - 30% reduction in false positives for FMS and 15-20% for RA
10 - 15% increase in accuracy of results (alarms, leakages etc.)
Decreasing CAPEX by management of controls, rules & audits
Proactive maintenance through application maintenance calendar
Lowering OPEX by 15 - 20% due to skilled resources
Performance Enhancement
Cost Reduction
Revenue Assurance & Fraud Management are decision support functions where accurate results and subsequent bene�ts are largely dependent on timeliness of data feeds, accuracy of alarms, leakages being reported and reduction of false positives. Engaging in Application Management operations can signi�cantly in�uence the overall value derived from RA & Fraud Management.
Application Management oversees all the critical checkpoints of Revenue Assurance & Fraud Management to ensure that these applications deliver maximum throughput and accuracy of results further helping the business teams.
IT Management Services covers ad-hoc issue based support, periodic maintenance activities and proactive health check related activities around database, Fraud Management, Revenue Assurance and DICE Servers. The delivery is done through system administration support and database administration support.
ChangeManagement ServicesChange Management Services cover development & delivery of ROC Revenue Assurance , ROC Fraud Management & DICE product change requests to ensure higher coverage cost bene�ts and lower turnaround time. With dedicated resources, guaranteed quality and timely delivery governed by SLAs, Change Management Services give great business bene�ts.
Traditional CR management & team mobilization
overheads reduction
Great turnaround time against adhering to the
change in the Customer’s network
Cost bene�ts in terms of discounts due to guaranteed CR demand expected from the Customer
Bene�ts
Change Management Domain
Business Gathering
Change Con�guration Testing Deployment &
Post Production
Business Requirement
Support change requests around ROC Fraud Management, ROC Revenue Assurance & DICEEnhancement of existing ROC Fraud Management, ROC Revenue Assurance & DICE tool capabilities and coverageDevelopment & testing process adherence along with release packaging & UAT support
Tier 1 - EMEA - MS RA & FM
Subscriber Base
Tra�c Load Post Paid
Service Spectrum
Total Fraud Loss Detected
Total Leakage Detected
50 Million
Approx. 5 Billion/day
Voice & data (2G & 3G) and VAS
$5 Million
$56 Million
Tier 3 - EMEA - MS FM
Subscriber Base
Tra�c Load Post Paid
Service Spectrum
Total Fraud Loss Detected
Total Fraud Loss Avoided
4 Million
Approx.20 Million/day
Voice & data (2G, 3G, 4G LTE) & Content
$3.5 Million
$40 Million
"We were very impressed with Subex’s credentials in Revenue Maximization for �xed and mobile networks. The scalability and interoperability of the Subex solutions across both our networks made it the right choice for us considering our current need."
Michael R. Carroll, CEO, BTC
Managed ServicesFootprints
Tier 2 - EMEA - MS FM
Subscriber Base
Tra�c Load Post Paid
Service Spectrum
Total Fraud Loss Detected
Total Leakage Detected
10 Million
Approx 60 Million/day
Voice & data (2G, & 3G) & VAS
$0.5 Million
$80 Million
Tier 2 - APAC - MS FM
Subscriber Base
Tra�c Load Post Paid
Service Spectrum
Total Fraud Loss Detected
Total Leakage Detected
10 Million
Approx. 90 Million/day
Voice & data (2G & 3G) and VAS
$1.6Million
$4.5 Million
"We are pleased to recommend ROC revenue assurance and managed services, the combination of which has been providing us with constant results"
Lee Kah Yau, Head of Revenue Assurance, Maxis
www.subex.com
Subex (Asia Pacific) Pte. Limited
175A, Bencoolen Street, #08-03 Burlington Square, Singapore 189650
Tel: +65 6338 1218Fax: +65 6338 1216
Subex (UK) Ltd
1st Floor, Rama 17 St Ann’s Road, Harrow, Middlesex, HA1 1JU
Tel: +44 0207 8265300Fax: +44 0207 8265352
Subex, Inc
12303 Airport Way, Bldg. 1, Ste. 390, Broomfield, CO 80021
Tel : +1 303 301 6200Fax : +1 303 301 6201
Subex Limited
RMZ Ecoworld, Devarabisanahalli,Outer Ring Road, Bangalore - 560103 India
Tel: +91 80 6659 8700Fax: +91 80 6696 3333
Regional offices: Dubai | IpswichFor more information write to [email protected]
Subex Ltd. is a leading telecom analytics solutions provider, enabling a digital future for global telcos.Founded in 1992, Subex has spent over 25 years in enabling 3/4th of the largest 50 CSPs globally achieve competitive advantage. By leveraging data which is gathered across networks, customers, and systems coupled with its domain knowledge and the capabilities of its core solutions, Subex helps CSPs to drive new business models, enhance customer experience and optimise enterprises.
Subex leverages its award-winning analytics solutions in areas such as Revenue Assurance, Fraud Man-agement, Asset Assurance and Partner Management, and complements them through its newer solutions such as IoT Security. Subex also offers scalable Managed Services and Business Consulting services.
Subex has more than 300 installations across 90+ countries.
About Subex
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Received Global MarketShare Leaderin Financial
Assurance Award 2012
Awarded Best GlobalProduct/Services
BSS&OSS Latin America Best Fraud Prevention
Project Award 2016
Winner of TelecomsAward 2015 - 'Advances
in B/OSS' categoryAwarded Global Carriers
Awards 2015
Global Telecoms BusinessInnovation Award
2017,2016, 2015, 2014, 2012, 2011
Pipeline Innovation Award 2017 forInnovation in Managed Services and
Security & Assurance category