STUDENT SUPPORT SERVICES : ACADEMIC ADVISING COUNSELING EMPLOYMENT ASSISTANCE/SERVICES Stephen McEvoy, Dean of Educational Administration, Bryant & Stratton.

STUDENT SUPPORT SERVICES: ACADEMIC ADVISING COUNSELING EMPLOYMENT ASSISTANCE/SERVICES

Stephen McEvoy, Dean of Educational Administration, Bryant & Stratton CollegeMelodie Fox, Dean of Instruction, Bryant & Stratton CollegeJenna Ruehlow-Haney, Neway Directions

Educational Approval Board Approved Schools ConferenceNovember 19, 2009

Student Services

Umbrella term for advisement that encompasses the academic, professional and personal realms

Retention

Student Issues

Poor educational habits

Educational underpreparedness

Learning disabilities—diagnosed/ undiagnosed

ESL Anxiety/confidence

Work conflicts Lack of family support Unstable living

environment Legal Issues Poor life skills Poverty Childcare Unemployment Lack of transportation Health Issues Substance abuse

Academic Issues Non Academic Issues

Academic Issues

Instructor’s role is to maintain standards Standards cannot change based on personal

situations Instructor responses are defined by syllabi Preferential treatment can have legal

ramifications Instructors should avoid gray areas Instructors should communicate/collaborate

with advisement Instructors need to consider reasonable

accommodations for disabilities

Student Advisory Activities

Scheduling Prerequisites/Credit transfer Satisfactory Academic Progress Compatibility with program Satisfaction with program area

Academic Success Skills Listening and coaching for self-advocacy,

accountability, critical thinking, proactivity, patience, negotiations, acceptance of feedback

Support Network Build confidence, provide direction, provide

referrals, student activities

Student Advising

Name/face recognition “Safe” point person Nonjudgmental advice Assure student

progress Social connections Professional affiliations Achievement

recognition

Aids retention efforts Rule compliance Influences behaviors Graduation rates/Title

IV compliance Peer support More placeable Encourages strong

academic performance

Benefits to the Student Benefits to the Institution

Counseling Services

Differs from advising Legal/medical implications Delineate institution’s abilities to counsel

Counseling Services

Licensed professionals

Affordable to students

Appropriate referrals Awareness of

community resources

Legal protection Increased use results

in better student performance

Legal protection Divorces personal

issues from academic

Benefits to the Student Benefits to the Institution

Employment Assistance/Placement Internship/Externship/On-the-Job-

Training placement Placement assistance

Students Graduates Alumni

Professionalism skills Site maintenance Community relations

Employment Assistance/Placement

Placement team supports job search

College reputation can provide advantage

Statistics show likelihood of success

Alumni network

Higher placement rate

Consistent site participation and partnering opportunities

Incentive to enroll Referral network

Benefits to the Student Benefits to the Institution

Student Services: Builds Connections, Points Directions Builds Connection

To the institution To the program To the individual

Points Direction Information resource Career advisement/mapping Scheduling

Return on Investment

Formally or informally, we are all investing in student services

Are you getting a return on your student services investment?

How do you measure? Benefit to studentAND Benefit to institution

Questions?