Storyline bing research

Our conviction

Past success is no guarantee for future success

“It’s never the strongest that survives, nor the most intelligent,

but always the one that’s most adaptive to change.”

- Charles Darwin –

The ‘new reality’: a new competitive world

in which we face challenges from every angle

Where it is getting harder to find

new customers …

… and tougher to keep the existing ones

“Satisfied customers have no story to tell”

– Fred Lee -

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slide 8

The key to success: expensive, risky innovation?

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!

… or focus on continuous improvement?

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How do we regain control?

Gamble?

… and hope everything will be fine?

Or moving step by step in the right direction?

“Adaptability is the new competitive advantage”

- Boston Consulting Group -

Performance:

operational excellence ‘(PDCA)’

Perception:

Driven by customer intimacy & customer experience

Which obstacles we encounter?

Who is the driving force in our management?

… can we convince the whole company?

… and the individual employee?

How to manage our ‘big data’?

… and take advance of it?

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Maaltijden

And most important: what are the benefits?

Where do we start?

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Suggestion: the customer (experience)?

Perception & Performance

is the new perspective

Ntrans®: complete tooling for your

Customer Experience Program

… puts you on the right track

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Listen to the Voice of the Customer:

anytime, any place, anywhere

Closing the loop…

is the path to future success

Summary of BING Research

>25 years experience in customer, employees and brand image survey

High-end research consult with practical solutions

Custom tooling that match with user needs (no standard product)

In house Research Consultants, Project Coaches, Software Engineers

Qualified Net Promoter® Certified Associates for your NPS® program