Request for Proposal for On-site Comprehensive Annual Maintenance Contract (AMC) of Branded Desktops Page 1 of 28 StockHolding | Information Technology Stock Holding Corporation of India Limited (StockHolding) RFP REFERENCE NUMBER: IT-03/2015-16 DATE: 07.09.2015 FOR ANNUAL MAINTENANCE CONTRACT OF BRANDED DESKTOPS Non- Refundable Price of RFP Document (NEFT/RTGS Only): Rs. 8,000/- (Indian Rupees Eight Thousand Only) through RTGS/NEFT to Bank Account of Stock Holding Corporation of India Limited. Interest free Earnest Money Deposit (EMD): Indian Rupees Rs. 200,000/- (Indian Rupees Two Lakhs Only) through RTGS/NEFT to Bank Account of Stock Holding Corporation of India Limited. The Earnest Money Deposit (EMD) will be forfeited in case the winning/successfully bidder fails to honor the requirements furnished in this RFP and/or fails to honor his commitment(s).
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Request for Proposal for On-site Comprehensive Annual Maintenance Contract (AMC) of Branded Desktops
Page 1 of 28 StockHolding | Information Technology
Thousand Only) through RTGS/NEFT to Bank Account of Stock Holding Corporation of India
Limited.
Interest free Earnest Money Deposit (EMD): Indian Rupees Rs. 200,000/- (Indian Rupees Two Lakhs Only) through RTGS/NEFT to Bank Account of Stock Holding Corporation of India Limited. The Earnest Money Deposit (EMD) will be forfeited in case the winning/successfully bidder fails to honor the requirements furnished in this RFP and/or fails to honor his commitment(s).
Request for Proposal for On-site Comprehensive Annual Maintenance Contract (AMC) of Branded Desktops
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DISCLAIMER
The information contained in this Request for Proposal (RFP) document or information provided subsequently to bidder(s) or applicants whether verbally or in documentary form by or on behalf of Stock Holding Corporation of India Limited (StockHolding), is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP document is not an agreement and is not an offer or invitation by StockHolding to any parties other than the applicants who are qualified to submit the bids (“bidders”). The purpose of this RFP is to provide the bidder(s) within formation to assist the formulation of their proposals. This RFP does not claim to contain all the information each bidder may require. Each bidder should conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP and where necessary obtain independent advice. StockHolding makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. StockHolding may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. RFP Document Details
Name of Organisation Stock Holding Corporation of India Limited
RFP Reference No. IT-03/2015-16
Requirement Comprehensive On-site Annual Maintenance Contract (AMC) of Branded Desktops
RFP Document Cost (Non-Refundable) Rs. 8,000.00 (INR) to be paid to Stock Holding Corporation of India Limited’s bank account through RTGS/NEFT by 14th September 2015 or before online submission of Technical Bid whichever is earlier
Interest free Earnest Money Deposit (EMD)
Rs. 200,000.00 (Indian Rupees) to be paid to Stock Holding Corporation of India Limited’s bank account through RTGS/NEFT by 14th September 2015 or before online submission of Technical Bid whichever is earlier
Stock Holding Corporation of India Limited’s bank account details for RTGS/NEFT of EMD and RFP Document fee by bidder(s)
Bank Account No.: 004103000033442 Bank: IDBI Bank (Nariman Point Branch) IFSC: IBKL0000004
Date of issue of RFP document 7th September 2015
Last date for submission of queries 10th September 2015 (only through email)
Start date for online submission of Technical bid
11th September 2015 from 10:00 hours
Last/End date for online submission of Technical bid document
15th September 2015 on/or before 17:00 hours
E-bidding to be facilitated by M/s e-Procurement Technologies Ltd.(ETL),
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Ahmedabad, on behalf of Stock Holding Corporation of India Limited
Address for online submission of bids Bid must be submitted online on https://stockholding.auctiontiger.net
Email [email protected] Contact Details of M/s e-Procurement Technologies Ltd.(ETL), Ahmedabad
Date and time of online reverse Auction for commercial finalization
Will be intimated to only technically qualified bidders.
This bid document is not transferable
Submission of Proposal:
The response to this RFP will be submitted by way of two stage bidding process. The technical
proposal with the relevant information/documents/acceptance of all terms and conditions as
described in this RFP document will be submitted online through M/s e-Procurement Technologies
Ltd.(ETL), Ahmedabad, the outsourcing agency approved by Stock Holding Corporation of India Ltd
(SHCIL) for e-bidding on the website (https://stockholding.auctiontiger.net). If technically short-listed,
the vendor will have to participate in the online reverse auction which will be conducted by M/s e-
Procurement Technologies Ltd. (the Company selected by the SHCIL for conducting e-Procurement
reverse auction process). Short-listed vendors will be trained by e-Procurement Technologies Ltd.
for this purpose, and they will have to abide by the e-business rules in consultation with e-
Procurement Technologies Ltd.
The vendors will have to upload the duly signed and scanned RFP submission relevant document(s)
as part of technical bid. All Annexure Forms will have to be filled and submitted online. The
Technical Bid with relative documents must be submitted online.
The vendors are requested to note that they cannot make their online submission after the time
stipulated above and no extension of time will normally be permitted for submission of bid.
The bidders are requested to note that it is mandatory to have a valid digital certificate issued by any
of the valid certifying authority approved by Govt. of India to participate in the online bidding. The
bidders are requested to ensure that they have the same, well in advance or if any assistance is
required for the purpose, bidders can contact service provider (M/s e-Procurement Technologies
Ltd.).
Minimum requirement for e-bidding:
1. Computer/Laptop with internet connection
2. Operating system – Windows XP Service pack -3 / VISTA/ WINDOWS 7 or above
3. Digital certificate -Class II or III, Singing + Encryption.
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Invitation for bids This “Invitation for bids” is for “On-site Comprehensive Annual Maintenance Contract of Branded Desktops” at StockHolding’s offices across PAN India” RFP Document Fee and EMD (at the time of submission of bid)
(a) Non-Refundable Fee for RFP document cost of Rs. 8,000/- (Indian Rupees Eight Thousand only) to be paid to Stock Holding Corporation of India Limited’s bank account through RTGS/NEFT by 14th September 2015 or before online submission of Technical Bid whichever is earlier
(b) Earnest Money Deposit (EMD) of Rs. 200,000/- (Indian Rupees Two Lakh only) to be paid to Stock Holding Corporation of India Limited’s bank account through RTGS/NEFT by 14th September 2015 or before online submission of Technical Bid whichever is earlier.
Due Diligence: The bidder is expected to examine all instructions, Forms, Terms, Conditions and Specifications in this RFP. Bids shall be deemed to have been made after careful study and examination of this RFP with full understanding of its Implications. The Bid should be precise, complete with all details required as per this RFP document. Failure to furnish all information required by this RFP or submission of Bid not as per RFP requirements will be at the bidder’s risk and may result in rejection of the bid and the decision of StockHolding in this regard will be final and conclusive and binding. Cost of Bidding: The bidder shall bear all costs associated with the preparation & submission of its bid and StockHolding will in no case be held responsible or liable for these costs, regardless of the conduct or outcome of the bidding process Contents of this RFP Document: The requirements, bidding procedure, general terms & conditions are prescribed in this RFP document with various sections
(A) Bids Preparation and Submission Details (B) Requirement, Scope of Service and Terms and Conditions (C) Format for Technical and Commercial Bids
Clarifications regarding RFP Document: Before bidding, the bidders are requested to carefully examine the RFP Document and the Terms
and Conditions specified therein, and if there appears to be any ambiguity, contradictions, gap(s) and/or discrepancy in the RFP Document, they should forthwith refer the matter to StockHolding for necessary clarifications.
A bidder requiring any clarification on this RFP may be obtained via email to [email protected]
StockHolding shall not be responsible for any external agency delays. StockHolding reserves the sole right for carrying out any amendments / modifications / changes in
the bidding process including any addendum to this entire RFP
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At any time before the deadline for submission of bids / offers, StockHolding may, for any reason whatsoever, whether at its own initiative or in response to a clarification requested by bidders, modify this RFP Document.
All bidders who have received this RFP document shall be notified of the amendment by phone or e-mail, and all such amendment(s) shall be binding on them
StockHolding reserves the rights to extend the deadline for the submission of bids, if required. However, no request from the bidders for extending the deadline for submission of bids, shall be binding on StockHolding.
StockHolding reserves the right to amend / cancel / postpone / pre-pone the RFP without assigning any reasons
Validity of offer: The offer should remain valid for a period of at least 120 days from the date of submission Eligibility Criteria (Documents to be submitted online along with Technical Bid) Important Bidder should upload all supporting documents at the time of submitting technical bid, duly
signed and stamped on their company’s letter head.
S/N. Criteria Documents to be submitted by vendor
(bidder)
1 The vendor (bidder) should have registered office in India
Certificate of incorporation
2 The vendor (bidder) should have PAN India presence to service the branded desktops
A self-declaration by the bidder on letter head mentioning the location details
3 The vendor (bidder) should be authorized service partner for HP Desktops
A self-declaration by the bidder on letter head and letter from HP certifying the same.
4 The vendor (bidder) should have minimum Nine (9) years of experience for IT Services, Service Provider of branded desktops and System Integration
A self-declaration by the bidder on its company’s letter head
5 The vendor (bidder) should have executed at least Five (5) orders of AMC of branded desktops having multi-state locations. Each of the purchase orders should costing not less than Rs. 20 Lakhs (Indian Rupees) within the last three (3) years
Copy of purchase orders with contact details of customer and location details of AMC of desktops
6 The vendor (bidder) should have at least Three (3) clients preferably from financial sector having multi-state locations
Contact details of customer, address, contact person(s), telephone nos., e-mail address on company’s letter head
7 The vendor (bidder) should have minimum annual turnover of Rs. 30 Crore as and should be profitable in last three years
Audited and certified copies of balance sheet for the last 3 years, Letter mentioning Turnover and Profitability of last three years duly certified by Chartered Accountant
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(A) BID PREPARATION AND SUBMISSION (Vendor (bidder) should submit One sealed envelope)
1. Technical Bid a. The vendor (bidder) will submit the Technical Bid online (Bids must be submitted online on
https://stockholding.auctiontiger.net) b. The vendor (bidder) should quote only in the format given (Technical Bid for Annual
Maintenance Contract of Branded Desktops) - refer ANNEXURE-I c. There should not be any hidden / conditional costs in the bids and in the event of their presence
in the bid, the bid is liable to be rejected. d. No indications pertaining to price or commercial terms should be made in the online Technical
Bid submission. If any price indications are made, then the bids may be rejected. e. No open ended / conditional bid shall be entertained and are liable for rejection.
2. Commercial Bid a. The vendor (bidder) will submit Commercial Bid online (Only technically qualified bidders) –
Reverse Auction.
b. The Commercial Bid should be should be as per the prescribed format - refer ANNEXURE-II
3. Submission of Bids a. The Technical Bid and Commercial Bid must be submitted online. Technical Bid and Commercial
Bid should be complete in all respects and contain all information asked for in this RFP document
b. Technical Bid should be complete in all respects and contain all information, documents with RFP Document Fee (non-refundable) of Rs.8,000/- and Interest free Earnest Money Deposit of Rs. 200,000/- asked for, except price information
c. The offer should be valid for a period of at least 120 days from the date of submission of bid d. The vendor (bidder) shall fulfill all statutory requirements as described by the law and
Government notices. The vendor (bidder) shall be solely responsible for any failure to fulfill the statutory obligations and shall indemnify StockHolding against all such liabilities, which are likely to arise out of the agency’s failure to fulfill such statutory obligations
e. The vendor (bidder) shall be solely responsible either for any injury, damage, accident to the workman employed by the vendor (bidder) for any loss or damage to the equipment/property in the areas of work as a result of negligence/carelessness of its deployed resources.
f. No request for any further extension of the above deadline shall be entertained. Delayed and/or incomplete bid shall not be considered.
g. All employees engaged by the vendor (bidder) shall be comprehensively insured for accidents and injuries by the vendor (bidder) at his/her/their cost
4. Evaluation of Bids StockHolding will evaluate the bid submitted by the bidders under this RFP. It is StockHolding’s discretion to decide at the relevant point of time. The eligibility bid submitted by the vendor (bidder) will be evaluated against the Eligibility criteria set forth in the RFP. The vendor (bidder) needs to comply with all the eligibility criteria mentioned in the RFP to be evaluated for evaluation. Non-compliance to any of the mentioned criteria would result in outright rejection of the bidder's proposal. The decision of StockHolding would be final and binding on all the bidders to this
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document. StockHolding may accept or reject an offer without assigning any reason what so ever. The bidder is required to comply with the requirement mentioned in the RFP. Non-compliance to this may lead to disqualification of a bidder, which would be at the discretion of StockHolding.
a. Please note that all the information desired needs to be provided. Incomplete information may lead to non-consideration of the proposal.
b. Bid must be accompanied by Interest free Earnest Money Deposit (in the form of NEFT/RTGS) as specified in the Bid document should be as per prescribed format
c. The information provided by the bidders in response to this RFP document will become the property of StockHolding.
d. The Bids without the RFP Document Fee and Earnest Money Deposit will not be accepted and will be rejected outright.
(B) REQUIREMENT
Stock Holding Corporation of India Limited (StockHolding) intend to give Comprehensive On-site Annual Maintenance Contract of HCL and HP Brand Desktops including cables, connectors, switches till 31st December 2016 on PAN India basis on pro rate (pro rata) basis with Same Day / Next Day Response Time from the time of problem reported and 72 Hours Resolution Time from the time of problem reported including parts replacement Note: StockHolding reserves the right to alter, addendum or reduce or remove the bill of material required during the contract period with prior intimation to the vendor (bidder).
(1) On-site Annual Maintenance Contract for the branded Desktops: S/N. Product Description Quantity
(Nos.)
1
HCL Infiniti Pro BL3100 Desktops having configuration as follows: E8400 Processor (3.0 GHz, 6 MB L2 Cache, 1333 MHz FSB, INTEL Q45 Express Chipset, 2 GB DDR3 1333 MHz on 1 RAM upgradeable up to 8 GB on 4 DIMM slots, 320 GB SATA HDD, 7200 RPM 3.0Gb/s with Native Command Queuing, HCL 18.5” TFT Digital Color Monitor with TCO ’05 Certification, MPR II Compliant, HCL 104+14BUTN INT/MM USB KBD Vista BLK Keyboard, HCL 2 BTN optical USB Mouse with Scroll Mouse, 2 Bays (1 External, 1 Internal), 2 PCI, 1PCI-express*16, 1PCI-express*1 Slots, 6 USB Ports, 1 Serial Port, 1 Parallel Port, One each USB Ports for Keyboard and Mouse Port (minimum), Energy Saving Power Supply with minimum power consumption, Dasher cabinet with 6 USB, 2 in front, DMI 2.0 Compliance & Support, 16x DVD ROM with soft MPEG, 10/100/1000 Mbps Ethernet Network Adapter with remote booting facility, remote system installation, asset tracking, management and security compliance, remote wake on LAN. Windows 7 Professional preloaded OEM, Integrated Intel & OEM Preference.(Interface Ports), UL/CSA, FCC TCO 05,CCC,Energy Star, ISO and 1 DVI-D and one analog inputs, Height Adjustable, Tilt / Swivel / Range with Pivot Rotation
385
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2
HP Elite 8000 SFF Desktops with Back-to-Back Support with product OEM Hewlett Packard India Sales Private Limited (HP) having configuration as follows: Intel Core2Quad Q9500 2.83 GHz Processor, 6MB L2 Cache, 1333 Mhz FSB Intel Q45 Chipset, 4GB DDR3 1066MHz RAM (2*2GB) Upgradable upto 16GB(4*4GB), SATA DVD ROM, 320GB SATA Hard Disk Drive 7200 RPM, HP v185e 18.5” Widescreen LCD Monitor (Part Number: NJ712AA#ACJ), Intel Graphics Media Accelerator 4500 with 512MB Adapter, HP USB Standard JB Keyboard, HP USB Standard JB Optical BLK Mouse, Integrated 10/100 82567LM Gigabit / OEM EthernetBase-T Ethernet, Realtek ALC261 high definition audio codec (all ports are stereo port), 240W Standard Power Supply, 10*USB 2.0 1*Audio HeadPhone Jack 1*Microphone in 1*Audio In 1*Audio Out 1*Display Port 1*eSATA port (optional) 1*Parallel 1*PS/2 Keyboard 1*PS/2 Mouse 1*serial (RS232) 1*VGA Video 1*Low Profile PCI 1*Low Profile PCIex16 2*Low Profile PCIex1, 13.3 inch (W) x 14.9 in (D) x 3.95 in (H) and 7.6 Kg. in weight, Software : Trusted Platform Module 1.2, Stringent Security (via BIOS), SATA Port Disablement (via BIOS), Drive Lock, RAID configuration, HP ProtectTools Embedded Security Software, Serial/Parallel/USB port enable/disable (via BIOS), Optional USB port disable at factory (optional), Removable Media Write/Boot control, Power-On Password (via BIOS), Solenoid Hook Loc/Sensor support for chassis padlocks an cable lock devices
600
3
HP Elite 8000 SFF Desktops with Back-to-Back Support with product OEM Hewlett Packard India Sales Private Limited having above-mentioned configuration and without SATA DVD ROM
1400
Important Notice All the above desktops are configured with Windows7 Professional OEM/Pre-Installed 64-bit/32-bit OS. The quantity can be added or removed on pro-rate basis for the same model of desktops with above-mentioned configuration during the AMC period or at the time of awarding purchase order
(2) Location of branch offices for the desktops for the Annual Maintenance Contract (AMC) - As per ANNEXURE-III (The locations mentioned in ANNEXURE-III are subject to change during the AMC period or at the time of awarding purchase order. The successful bidder will have to provide support among PAN India basis including relocated or shifted desktops during the AMC period).
(3) Annual Maintenance Contract (AMC) Period : (a) For HCL branded Desktops (Qty. 385 Nos.) having AMC duration as follows:
1st October 2015 to 31st December 2016 (Qty. 250 Nos.) 1st January 2016 to 31st December 2016 (Qty. 135 Nos.)
(b) For HP branded Desktops (Qty. 2000 Nos.) having AMC duration as follows: 1st January 2016 to 31st December 2016
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(4) Scope of Work: (a) All branded desktops mentioned in this RFP document and/or its Annexures should be
maintained for trouble free performance for a period of entire annual maintenance contract between 10:00 a.m. to 06:00 p.m. with their region-wide support service contact numbers, escalation matrix (designation, contact numbers & emails)
(b) StockHolding will log telephonic and / or e-mail complaints and vendor (bidder) will provide docket or ticket for each of the problem(s) reported to them and subsequently provide status upon coordinating with their designated support & service centers, support authorities against each of the problem reported
(c) Vendor (bidder) will submit service report for each of the attended problem(s) with the signature of the user and stamp with status i.e. call completed / pending with remarks or dependencies during the AMC period
(d) Vendor (bidder) will provide support, service and resolution for each of the awarded AMC of desktops with scope include installation, re-installation, configuration, re-configuration, patching, fixing of operating system and application software. StockHolding will be responsible to provide license media for OS and application software(s).
(e) In case of hardware failure or replacement for HCL Brand Desktops vendor will provide same or equivalent or higher model of component(s) as replacement to the failed component(s) or part(s). In case of hardware failure or replacement for HP Brand Desktops vendor will provide same model as replacement (back-to-back support with HP) to the failed component(s) or part(s) with back-to-back support with Hewlett Packard India Sales Private Limited (HP). Vendor will submit letter from HP confirming the back-to-back support from HP. No payment will be made without the back-to-back AMC support from HP for the entire AMC period. Vendor (bidder) will provide advance replacement before taking faulty parts outside StockHolding premise(s).
(f) Vendor (bidder) will provide response within same or next day from the time of problem reporting (g) Vendor (bidder) will provide complete resolution within 72 hours from the time of problem
reporting including part repair / replacement including cables, connectors, On-Off/reset switches failing which applicable penalty will be levied by Stock Holding Corporation of India Limited. The applicable penalty will be recovered (deducted) from the respective payment(s)
(h) Vendor should stock necessary equipment(s) for service and resolution of problems for the awarded branded Desktops for AMC on PAN India on region-wise, Mumbai & Navi Mumbai offices or provide standby similar or equivalent or higher model of replacement before taking faulty part out of StockHolding premise(s)
(i) Vendor (bidder) will deploy their appropriate technical (skill-set) staff for maintaining desktops on PAN India basis and bear all the expenses to provide support, trouble-shooting, collecting and delivering the repaired / replaced components as part of resolution. StockHolding will not bear freight, labour charges or any other charges.
(j) Vendor (bidder) will do preventive-maintenance of each of the desktops on half yearly basis failing which applicable penalty will be levied by Stock Holding Corporation of India Limited.
(k) Vendor (bidder) is responsible to provide support and assist in re-installation / re-configuration for the shifted or relocated desktop(s). The shifting or relocation is responsibility of StockHolding and with prior intimation to vendor for re-installation / re-configuration if required
(l) Vendor (bidder) will appoint the trained & qualified workforce through their direct offices / authorized service channel partners to resolve the complaints
(m) In case the terms of the Scope of Work if violated in any manner, StockHolding reserves the right to terminate the AMC agreement immediately
(n) Vendor (bidder) hereby indemnify, protect and save StockHolding against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all the
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equipment offered by the vendor. Any publicity by vendor (bidder) in which name of StockHolding is used should be done only with the explicit permission of StockHolding. Vendor (bidder) will sign Non-Disclosure Agreement and should be valid for the AMC period
(5) Payment:
(a) Quarterly payment to vendor (bidder) on submission of original invoice, service report, preventive maintenance report (if applicable) duly authorized by StockHolding branch official(s).
(b) Applicable penalty will / may be recovered from the respective payment(s). (c) Applicable TDS and/or Cess will be recovered (deducted) from the payment(s)
(6) Taxes & levies: (a) Applicable service tax or effective taxes payable extra as per Government notification is payable
at actual. (b) In case of tax exemption or lower TDS; vendor has to submit letter from Government Authority
for tax exemption or lower TDS (to be submitted along with each of the invoice(s)
(7) Penalty: (a) Penalty of minimum of Rs. 50/- per desktop per day subject to maximum of Rs. 250/- per
desktop per incidence may be levied for delay in response beyond response time mentioned in this RFP.
(b) Penalty of minimum of Rs. 50/- per desktop per day subject to maximum of Rs. 250/- per desktop per incidence may be levied for delay in resolution beyond resolution time
(8) Termination: (a) The agreement can be terminated with three months’ notice given by either party in writing. (b) Upon completion of the duration of this agreement or within 15 days of termination of agreement,
the vendor shall ensure proper handover to the StockHolding’s Official. (c) The final payment will not be released till the vendor complies with proper handover and only
after settling all pending issues within 15 days of termination of agreement.
(9) Extension: The agreement can be extended on satisfactory service rendered by vendor (bidder). This option will be at sole discretion of Stock Holding Corporation of India Limited as per terms and conditions mentioned in this RFP
(10) Force Majeure: The vendor (bidder) will not be held responsible for breach of executing any obligation or delay in executing any obligations during below given circumstances / conditions: (a) War, Riots, Strike, Fire, Flood, Earthquake, Storm, Epidemic breakout, Power failure, Theft
etc. (b) Any Governmental priorities (Necessary proof for validation viz. Govt. Gazette notifications,
Leading Newspaper reports, etc. should be made available) (c) Sabotage or omission of StockHolding
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(11) Dispute Resolution: In the event of any dispute arising out of or in connection with this Order, the parties shall use their best endeavor to resolve the same amicably AND if the dispute could not be settled amicably, the matter shall be settled in the court under Mumbai jurisdiction only. The final payment will be released only after the vendor (bidder) complies with above-mentioned clause
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ANNEXURE-I
Technical Bid Format
S/N. Description Details to be provided by bidder 1 Head office or Registered office in India 2 Service Network in North India 3 Service Network in East India 4 Service Network in West India 5 Service Network in South India 6 Service Network in Central India 7 Service Network in Mumbai
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ANNEXURE-II
Commercial Bid Format(s):
S/N. Description Unit Cost (Rs.)
Quantity (Nos.)
Total Cost (Rs.)
Annual Maintenance Contract of Branded Desktops vide RFP IT-03/2015-16 Dated 07-09-2015) for the following desktops
1 HCL Brand Desktops from 1st October 2015 to 31st December 2016
250
2 HCL Brand Desktops from 1st January 2016 to 31st December 2016
135
3 HP Brand Desktops WITH SATA DVD ROM having Back-to-Back support with HP from 1st January 2016 to 31st December 2016
600
4 HP Branded Desktops WITHOUT SATA DVD ROM having Back-to-Back support with HP from 1st January 2016 to 31st December 2016
1400
Total Cost
Note: Bidder must take care in filling price information in the Commercial Offer, to ensure that there are no typographical or arithmetic errors. All fields must be filled in correctly. Please note that any Commercial Offer, which is conditional and / or qualified or subjected to suggestions, will also be summarily rejected. This offer shall not contain any deviation in terms & conditions or any specifications, if so such an offer will also be summarily rejected.
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Covering letter format
Date: _______ 2015 Offer Reference No.: _________________________ To, The Vice President - Information Technology Stock Holding Corporation of India Limited SHCIL House, Plot No. P-51, T.T.C. Industrial Area M.I.D.C., Mahape, Navi Mumbai PIN 400 710 Sub: Back-to-back support confirmation from product OEM Hewlett Packard India Sales Private
Limited for the covered HP brand desktops vide RFP Reference Number: IT-03/2015-16 Dated: 07-09-2015 till 31st December 2016 vide your Purchase Order Number Reference Number ____________________
Dear Sir,
With reference to above-mentioned subject we, the undersigned, offer on-site comprehensive annual maintenance contract of HCL and HP brand desktops in conformity with the said RFP in accordance with the schedule of prices indicated in the commercial offer and made part of this offer. We agree and abide by the terms of the RFP that we will not assign or sub-contract the assignment or any part thereof to any other person / firm. We confirm that we have not modified the RFP format published in any manner. Further, we confirm that we have not been blacklisted by Government of India or any Government bodies, stock exchanges (like NSE and BSE), depositories (like NSDL, CDSL), regulators (like SEBI, RBI) , any commercial Banks in India or Insurers. We agree to abide by this offer till 120 days from the date of opening of the commercial offer by the StockHolding and our offer shall remain binding upon us and may be accepted by StockHolding any time before the expiration of that period. We agree that until a formal contract is prepared and execute written acceptance thereof and shall constitute the StockHolding’s binding contract notify between us. We understand that StockHolding is not bound to accept the lowest or any offer. StockHolding may receive without assigning any reason whatsoever.
Dated this ______ day of _________ 2015 Signature: _________________________ (In the Capacity of :) _________________________ Duly authorized to sign the offer for and on behalf of Name: Contact No.: Email id:
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Compliance Statement (To be submitted along with technical bid)
Subject: RFP for Annual Maintenance Contract of Branded Desktops
Ref: RFP IT-03/2015-16 Dated 07-09-2015
DECLARATION We understand that any deviations mentioned elsewhere in the bid will not be considered and
evaluated by the Stock Holding Corporation of India Limited. We also agree that the Stock Holding
Corporation of India Limited reserves its right to reject the bid, if the bid is not submitted in proper
format as per subject RFP.
Compliance Compliance Remarks / Deviations
(Yes / No)
Terms and Conditions
Scope of Work (If left blank it will be construed that there is no deviation from the specifications given above) Date Signature with seal
Name :
Designation :
Request for Proposal for On-site Comprehensive Annual Maintenance Contract (AMC) of Branded Desktops
Page 16 of 28 StockHolding | Information Technology
Details of the Bidder
Details filled in this form must be accompanied by sufficient documentary evidence, in order to facilitate StockHolding to verify the correctness of the information.
1) Name of Company:
2) Postal Address:
3) Telephone, Mobile and Fax Numbers:
4) Name and designation of the person authorized to make commitments to StockHolding
5) Email Address:
6) Website address of the Company:
7) Year of commencement of Business:
8) Sales Tax / VAT / CST Registration Number:
9) Service Tax Registration Number:
10) Authorized product partner / dealer:
11) Complete company name with address, contact person, Telephone No(s)., email address on which the Purchase Order should be placed if contract is awarded
Place:
Date: Signature of authorized official, designation and stamp
Request for Proposal for On-site Comprehensive Annual Maintenance Contract (AMC) of Branded Desktops
Page 17 of 28 StockHolding | Information Technology
ANNEXURE-III
Location of branch offices for the desktops for the Annual Maintenance Contract