BEYOND ROI: Gaining a Sustainable Advantage in the Staffing Industry
Contents
Introduction
Sustainable Advantage Calculator – What You NeedTo Be Measuring
Benefits1. Evaluating Your Firm’s Talent Pool2. The Candidate Package3. Reporting4. Driving Adoption Internally
Costs1. End-to-end, Wall-to-wall2. Business Interactions 3. Visibility
Conclusion
Success Checklist for Gaining a Sustainable AdvantageWith Staffing Software
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BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry2
Ensure your sustainable advantage in the industry with the right staffing software.
Differentiating your staffing agency is vital in a world where social
platforms like LinkedIn have shifted the staffing value proposition.
The right staffing software is a great first step for a staffing agency
to achieve its traditional ROI goals: reducing costs and increasing
benefits. However, ROI considerations alone are not enough for
today’s staffing environment.
“Differentiate or Dissolve,” the theme of 2014 SIA Executive Forum,
perfectly captures what staffing agencies are up against. ROI
for staffing software is no longer sufficient. Now, firms must also
concentrate on their sustainable advantage.
Without it, growth is impossible.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry3
With the rise of LinkedIn, staffing firms are no longer the
exclusive source of high-value insights about candidates. It is
the transparency of social media that empowers companies to
review the entire resume of a candidate, and which displaces the
proprietary information a staffing agency can supply to its clients.
So what else can staffing agencies offer? Answering that is the key
to securing sustainable advantages.
To survive, staffing companies must reinvent themselves, build highly specialized, unique niches and diversify their portfolios.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry4
1. Evaluating Your Firm’s Talent Pool
Staffing software can lend insight into the quality and diversity
of your candidate database. With reporting and searches, firms
can realize both the strengths and weaknesses of their talent
pools. For example, executives may realize a trend regarding
a certain skill set within their database, or the popularity of a
particular type of education or training.
Benefits
Sustainable Advantage Calculator – What You Need To Be Measuring
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry5
This can help the staffing agency to better identify and market
its candidates’ specialized talents.
Identifying which candidate and client make the best fit for
each other requires a deeper evaluation. Jobscience can help
answer these questions with tools like PowerSearch, Skills
Rating, Speed Review candidate comparison functionality,
shared notes and much more.
Empowering a staffing agency to not only place a qualified
candidate appropriately, but also quickly, leads to sustainable
advantages. Not only does the firm save time, but it also sends
a message to its clients: we place quality candidates faster.
Sustainable Advantage Calculator – What You Need To Be Measuring
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry6
Sustainable Advantage Calculator – What You Need To Be Measuring
2. The Candidate Package
How do you currently present candidates to clients? If this
process is not quick or clear enough, growth and repeatability
can be hindered.
With Jobscience, you can give a comprehensive list of
candidates to each client with little-to-no additional work.
A sustainable advantage, in this case, takes the form of an
easy-to-deliver, organized, and graphic presentation of each
candidate’s information.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry7
Sustainable Advantage Calculator – What You Need To Be Measuring
3. Reporting
To change and grow in the right direction, your staffing firm
needs to be able to see where it is currently. With Jobscience,
you can create customizable reports inside the staffing
software itself with just a few clicks, giving you the visibility
you need to plan your next move and measure your success.
You can also use reporting to identify and forecast future
successes, areas of growth and business needs. Reporting and
forecasting that is fast, intuitive, and easy to use can influence
and support sustainable decisions across the staffing firm,
giving you a coveted advantage.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry8
Sustainable Advantage Calculator – What You Need To Be Measuring
4. Driving Adoption Internally
Even if your staffing software has all of the above functionality,
it won’t be useful unless your staff is willing to utilize its
features. Adequate staff training, coupled with a superior user
experience, is essential for your firm to not only know how to
use the software to its full potential, but to then employ it to its
full potential.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry9
When your staff is eager to adopt new software, the full potential to create a sustainable advantage is unlocked.
Sustainable Advantage Calculator – What You Need To Be Measuring
The best staffing software also has customer support
resources available so that users can get answers in real time
to any of their questions.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry10
1. End-to-end, wall-to-wall
Many staffing firms have several solutions – one for applicant
tracking, another for compliance, and yet another for
timekeeping and payroll.
For that reason, you should consider whether or not the
staffing software solution you are examining is compatible
across multiple systems.
Using a single, integrated solution heightens efficiency and consolidates IT resources.
Costs
Sustainable Advantage Calculator – What You Need To Be Measuring
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry11
A single solution can also give a staffing agency access to
historical data. This information can then be leveraged to
identify trends, shift strategy, and empower business decisions.
Collectively, these elements lead to a sustainable advantage.
Sustainable Advantage Calculator – What You Need To Be Measuring
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry12
Sustainable Advantage Calculator – What You Need To Be Measuring
2. Business interactions
If finding the right candidate for a position is partially an
art, back office business functions are surely pure science.
There should be no guesswork involved in your firm’s billing,
invoicing, compliance, and timecard management. Without
proper organization and streamlined back office processes,
your organization’s data, time, and eventually profits can suffer.
That is where staffing software comes in.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry13
Sustainable Advantage Calculator – What You Need To Be Measuring
Use software functionality such as direct data export:
⊲ Monitor which forms your new hires have completed, and
prepare for placement.
⊲ Your contractors can submit their hours, and your clients
can approve them.
⊲ Export data to generate payroll, invoicing and forecasting
documents.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry14
Sustainable Advantage Calculator – What You Need To Be Measuring
Streamline your client relationships:
⊲ Simple invoicing:
• Make it easy for client hiring managers to review
and approve hours.
• Export contractor data for instant invoices.
If your clients and candidates both enjoy their time interacting with you, they won’t hesitate to repeatedly utilize or refer your expertise to others.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry15
Sustainable Advantage Calculator – What You Need To Be Measuring
3. Visibility
Firms want a staffing software solution that enables them
to evaluate and assess processes from prospect to pay.
Identifying pain points and their corresponding solutions
is essential. If you can spot weaknesses and fortify your
strengths, you can avoid mistakes and replicate success.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry16
High ROI is a necessary consideration for making the right
staffing software choice, but it is only the beginning. Staffing
firms also need to consider how their software creates
sustainable advantages. In a job market fueled by LinkedIn
and other players, agencies need to show clients that they add
value which cannot be found elsewhere.
One way to achieve this is through the right staffing software,
which can improve the way candidates are sourced, hired, and
managed. Furthermore, staffing firms themselves can use
this software to create predictions and reports that will guide
future decisions and strategies.
Conclusion
Sustainable Advantage Calculator – What You Need To Be Measuring
Jobscience offers the ROI your staffing firm wants, while creating the sustainable advantageyou need.
BEYOND ROI: Gaining a Sustainable Advantage In the Staffing Industry17
Success Checklist for Gaining a SustainableAdvantage With Staffing Software
☐Wall-to-Wall Systems
• Efficiency
• Compatibility
• Integration
☐ Business Interactions
• Back-office: logging hours, billing
• Client experience
• Accelerated communication
☐Visibility
• Identify weaknesses
• Fortify strengths
☐ Evaluation
•Improved reputation due to candidate
quality
☐Candidate Package
• Organized presentation of candidates
☐ Reporting
• Customizable reports
• Forecasting and improved consistency
☐ Employee Adoption of Software
• Customer support and resources
• Internal support
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