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spabusinessH A N D B O O K 2 0 1 2
in association with spa business & spa opportunities
the global resource for spa professionals
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RESEARCH
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SPORTSMANAGEMENT
Euro2012
Facilities
round-up
XCSurviving
thecuts in
funding
forsport
TOUCHING BASE
WATER
POLO
SPORTS
LizNichollOBE
HIGH LINE
SANDIE DAWE
KICKSTARTER
Attractionsmanagement
Attractionsmanagement
spabusinessH A N D B O O K 2 0 1 2
EDITORS LETTER
THE LE ISURE MEDIA COMPAN Y PUBL ISHES
SPONSORED BY
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SPA BUSINESS HANDBOOK: 2012 EDITION
8 Development Pipeline
18 Diary Dates
WHOS WHO?
26 Movers & Shakers
48 Spa Management & Consultants
54Trade Associations
INDUSTRY INSIGHTS
66 Sector Stats
70 Research:Recovery Position
74Trends:Business Talk
78Trends:Fitness Focus
82Trends:New Opportunities
86 Future Proof
90Ask An Expert:Franchising
98 Healthy Attitude
102Training:Leading From Behind
106 2012 The Year E-Commerce
Walked Through My Door
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110The Future Of Growth
114 Performance Review
118 Money Matters
122World Wellness
PRODUCTS & SERVICES
128 Company Profiles
188 Spa-kit
196 Contact Book
226 Product Selector
TRAINING
248Training Directory
258 Course Selector
UNITING THE WORLD OF SPAS
spa business2012HANDBOOK
Te global resource
for spa professionals
The annualSpa Business Handbookbrings
together research and vital reference content.
Visit the website: www.spahandbook.com or
view it online at www.spahandbook.com/digital
spabusinessH A N D B O O K H A N D B O O K 2 0 1 22 0 1 2
the global resource for spa professionals
spabusinessUniting the world of spasSpa Business subscribers
work in all areas of the
spa market worldwide. The
magazine is available in print,
digitally and as a PDF edition, in addition to a
daily website and weekly ezine.
See www.spabusiness.com
spaopportunities
Jobs, news and training
Spa Opportunitiesmagazine
focuses on recruitment, careers and news
and is published every two weeks. It has a
daily website showing all the latest jobs and a
weekly ezine. See www.spaopportunities.com
spa-kit.net
Te search engine
for spa buyers
Find suppliers to equip your spa quickly and
easily. Over 57,000 buyers a month use theservice, which includes sector-specific linked
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FIND
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MOVERS & SHAKERS LEONARD FLUXMAN
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MOVERS & SHAKERS CG FUNK
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SPA MANAGEMENT & CONSULTANTS
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Professionals Choice Awards 2011 - Favorite Ayurvedic Line |Best
product line for a Signature Facial Experience - expert jury at 2008
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Wellness Summit, Kuala Lumpur, Malaysia |Star of Excellence Award
2008 Best of Merit by Printing Industry of Minnesota for print excellencein cartons and containers |Nominated for Anti-aging Product of the
Year, Asiaspa Awards 2007 |SUNDRI Gotu Kola Age defying Firming
Facial named among 15 top facials for flawless skin by Spa magazine|
Spa Asia Readers Choice Award 2006 for Best Spa Product inAyurvedic category |Star of Excellence 2006 Certificate of Merit by
the Printing Industry of Minnesota for bodycare packaging car tons| Best Mask in 2002 by Self Magazine for SUNDRI Rose and
Lavender Hydrating Mask|
SUNDRI Neem Night Cream namedone of the worlds top twenty miracle products by UK Shape |Rising
Star Award in the beauty category by Fashion Group International for
establishing the first luxury Ayurvedic based global skin care line.
Concept spas, exclusive treatments and products
from the worlds leading Ayurveda brand
Is Ayurveda on your menu?
www.sundari.com|[email protected]
TRADE ASSOCIATIONS
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Achieve
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Business Balance
Maintain equilibrium in an ever-changing market.Did you know that ISPA provides the latest industry trends and business information with ISPA SmartBrief,
Touch Points
e-newsletter and Snapshot Surveys? As the voice of the spa industry, ISPA provides members
with the perfect balance of help, guidance and support.
See what youve been missing by joining ISPA today. Find out more at experienceispa.com .
I N T E R N A T I O N A L S P A A S S O C I A T I O N
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NUMBERS
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TRENDS
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TRENDS
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Te site is the rst to gather existing scientic
studies on spa services such as sauna, tai chi,
acupuncture and Tai massage (lef to right)
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Spas should consider holding educational
events on how to use the website
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An hours yoga increased feel-good brain
chemical GABA levels by per cent
A study has found that massage
actually causes effects at the cellular level
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FRANCHISING
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CORPORATE WELLNESS
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Corporate wellness could open up
spas to a new audience, who could in
turn become regular customers
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Fitness programmes can reduce sick days by per cent and staff turnover by per cent
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Wellness packages could be a simple as
offering a certain number of massages to
the companys employees a month
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TECHNOLOGY
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BENCHMARKING
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BENCHMARKING
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YIELD MANAGEMENT
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While most spas have basic pricing techniques in
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While most spas have basic pricing techniques in
place lie pacages, discounts and gif cards, they
lac a tactical revenue management strategy
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Yield management could be introduced in a subtle way
by using dynamic availability only offering treatments
which generate the highest margins during pea hours
YIELD MANAGEMENTYIELD MANAGEMENT
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SPA TOURISM
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SPA TOURISM
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spabusinessH A N D B O O K 1
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[email protected] [email protected]@barrandwray.com
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T h e A r o m a t h e r a p y C o l l e c t i o n w i t h
n a t u r e s f i n e s t b o t a n i c a l s t o ge n t l y
r e s t o r e a n d u p l i f t b od y a n d m i n d
B i o s s e n t i a l s A w a r d W i n n i n g c r u e l t y f r e e
n a t u r a l p r od u c t s , s p a t h e r a p i e s a n d t r e a t m e n t s t r u s t e d
b y l e a d i n g r e s o r t s , h o t e l s a n d s p a s w o r l d w i d e
w w w.b i o s s e n t i a l s . c o m
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timebook4
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AwardWinning
Pools
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+44 151 336 3417
www.cheshirewellness.co.uk
Spas &Hydropools
Commercial Pools
Residential Pools
Heat Experience Rooms
Swim &Treadmil Spas
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The trusted leader in
Aromatherapy for over
35 years, in distinguished
Spas worldwide.
Experience DECLORs uniqueness
U i ll d i i h
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Discover DECLOR and the latest Innovations, calling on020 7313 8780 or visit www.decleor.co.uk
Unrivalled expertise in the
blending of natural active
ingredients, creating
exclusive and exceptional
Essential Oils.
Award winning iconic
Aromessence serums.
Groundbreaking Aromatherapy
product and treatment innovations
with incredible results and
performance.
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AT LAST
THE SECRET FORMULA
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Professional Beautys Most Inspiring Spas 2012
features 5 ESPA partner spas. View our partner spas at:
www.espaonline.com/spa-portfolio
THE SECRET FORMULA
ESPA products are as unique as they areeffective - they have to be - theyre tested
each and every day by our highly trained
and extremely professional global network
of therapists. Partner with ESPA and discover
how the secret to our inspirational success
could translate into yours.
Were proud to be a British company whomanufacture in the UK. For further information
on partnering with ESPA please call our New
Business team on: +44 (0)1252 742800or
email us on [email protected]
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TM
w w w . g e o s p a . d e
S p a W e l l n e s s S o l u t i o n P r o v i d e r
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D e s i g n b y D e s i r e
Concept Spa Gardens
EuropeOffices Middle East South Asia South East Asia
C o n c ep tu a l i s e I E x p er i en c e Zo n e P l a n n i n g I T ec h n i c a l D es i g n I I n s ta l l & C o m m i s s i o n I T ra i n I On g o i n g S u p p o rt
GeoSpa boasts a unique experience in developing unsurpassed spa wellness facilies worldwide.
We provide developers, hoteliers, private investors and spa owners with stunning and innovave Spa Experience Zones.
We pride ourselves in partnering world-renowned Architects, Designers & Spa Consultants in the flourishing market of spa.
Together we create new concepts, trends & business opportunies for Investors. Thermal Suite
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spa manufacturer and consultant
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TheDolderGrandSpa,Zurich,CH
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IT DOESNT TAKE TOO MUCH TO BE A PERFECT HOST. KLAFS SPA IS ALL IT TAKES.
For more than 80 years KLAFS have made spa dreams come true. With our passion for per fection we take
care of even the smallest detail to put your ideas into reality. Good to k now we build all KLAFS spas to
last for many years to come. Put yourself in the picture with our new reference catalogue 360. Order your
complimentary copy now directly on our website www.klafs.com.
Friedrichsruhe,Zweiflingen,D
Tschugge
nMountainOasis,Arosa,CH
AIDAbella
cruiseship
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LUX ELEMENTS-CONCEPT
Individual concepts and prefabricated elements for spa and health resorts and leisure facilities. We produce soluti-
ons according to customer specifications or develop our own customer or project-specific solutions. Including wet
areas. These can be individual or serial productions.
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Photographe
r:Jeroen
Kuppens
environmentally friendly proven quality presure-stable and rigid fire-retarding design variety waterproof insulating economical
LUX ELEMENTS GmbH & Co. KG
An der Schusterinsel 7 D - 51379 Leverkusen-OpladenTelefon: + 49 (0) 21 71/ 72 12 - 0 Telefax: + 49 (0) 21 71/ 72 12 10E-Mail: [email protected] internet: www.luxelements.com
LUX ELEMENTS-
THE ORIGINAL!
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With over 2000 circuits, our unique technology is a proven fast
track to better training results. Training with milon is fun and
highly motivating.
To find out more about milons intelligent training systems
and to test drive our systems call +44 (0)800 0988 420.
Are you ready for milon?
www.milon.com
IT ONLY TAKES 17.5 MINUTES
TO ACQUIRE A NEW CUSTOMER.
17.5 minutes is one lap in the milon circuit and it is all it
takes to convince your customers of the beneits of our
unique training systems:
exercising 100% safe
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PMS |SPA |F&B |CATERING |CLUB |GOLF |SKI |RETAIL |CONCIERGE |WEB |MOBILE
Integrated Hospitality Management Software www.resortsuite.com
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Welcome to a universe of infinite serenity
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Founded in 1872. Celebrating 140 years of skin care expertise
We continue to achieve our Mission. We cultivate relationships with people.
We appreciate genuine meaningful values. We create beauty, we create wellness.
Contact us to find out more about our innovative offer of Spa services:
+44 (0)20 34023169 www.shiseidospas.com
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DESIGN. HYGIENE. VITALITY.
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HEALING CLAY SPACeremony for Body and Soul
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www.spahandbook.com spa business handbook 2012
1.866 966.9798
Thelargest Suiteof Spa Management Tools Worldwide.
Over3,000Spa Clients in 60 Countries
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SpaBooker is changing mybusiness! I woke up with 8
new online bookings. Vicki Hicks | Owner, Corporate Health Connection
SCHEDULING | ONLINE BOOKING T MER MANA EMENT P INT- F- ALE EMPL YEE MANA EMENT
-COMMERCE | INSTANT GIFT CERTIFICATES | FACEBOOK & TWITTER INTEGRATION E-MAIL MARKETING
When You Visit Us at SPA-BOOKER.COMFREE DEMO!
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There is only oneSpaFinder
WellnessOnly SpaFinder Wellness brings you the worlds largest spa and
wellness gift certificate and voucher programs and the top-ranking
consumer websites all designed to bring more customers to your
business. SpaFinder Wellness. Integrated marketing that gets results.
For more information, please contact: [email protected]
2012 SpaFinder Wellness, Inc. All Rights Reserved.
spaf inder.com | spaf inder.co.uk | spaf inder.co.jp
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t: +44 (0)1789 204 904
www.spapliance.com
Heats oils, serums, muds, butters, balmsand waxes to the perfect temperature fora unique brush application.
Compact and handheld, its ideal for use in facials, body
massage, manicures and pedicures and can be used on or
off the docking station. Skincare products stay warm for up
to an hour of pure pleasure.
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Providing thePerfect Spa Experience?Simple.
No matter the size of your business,
SpaSoft offers a flexible interface
that empowers you and your staff to
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that empowers you and your staff to
provide the best service imaginable.
Select an edition that fits your
business and enjoy:
Personalizing each guests experience
Secure point-of-sale transactions
(PCI-DSS/PABP-PA DSS Validated)
Simple solutions to maximize revenue
opportunities
Visit www.spasoft.comto request
your demo now!
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Spa & Activity Softwarefor your success
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www.reservationassistant.com
TAC Informationstechnologie GmbH
Schildbach 111 | 8230 Hartberg | AustriaT: +43 3332 6005 990E: [email protected]
Ofces:
Am Oekopark 10a | 8230 Hartberg | AustriaGasometer A, Guglgasse 6 266 | 1110 Vienna | Austria1007 Church Street, Suite 401 | Evanston, IL 60201 | USA
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CONSULTING| DESIGN| ENGINEERING| MANUFACTURE| SERVICE| OPERATING
Head off ice: Branch offices:
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W E W O R K H A R D S O O U R C L I E N T S D O N T !
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2012 WTS INTERNATIONAL, INC.
WTS International is one of the worlds leading spa and leisure firms. As consultants
and operators, we provide conceptual and strategic planning, needs assessment studies,
design consultation, pre-opening services and daily management. We work closely with
hotels, resorts and real estate developments of all types worldwide for their spas, fitness
facilities and leisure complexes.
FACEBOOK.COM/WTSINTERNATIONAL
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SPA-KIT.NET PRODUCT ROUND-UP POWERED BYspa-kit.net
spa-kit.net KEYWORDS: BARR+ WRAY
Hydrothermal specialist Barr + Wray has
created a seated pool station to provide
an underwater air and hydro-massage
focused on reflexology. Air is injected into
the base of the Reflexology Station and
pumped up through the seat, while water
is pumped through the walls of the unit,
foot plate and back plate. This results
in an invigorating and relaxing massage
which is concentrated on the feet and
lower part of the body to help improve cir-
culation, as well as to help combat pain,
tension, sore muscles and aching joints.Aromatherapy Associates (AA) is tak-
ing more of a medical, results-driven
approach to treatments with thelaunch of its first machine and comple-
mentary facials The natural skincare
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spa-kit.net KEYWORD: REN
spa-kit.net KEYWORDS: AROMASKIN
TAC has added a mobile booking app to
its spa and activity software Reservation
Assistant. The app allows spas guests
to book spa treatments and buy vouch-
ers or products via smartphones and
Facebook. When a booking is made via
the app, Reservation Assistant automati-
cally adapts the employee shift and room
usage schedule. To avoid no-shows, it also
sends out an SMS appointment reminder.
British-based skincare company REN has
just revealed its Bio Retinoid Anti-AgeingConcentrate. By harnessing the powers of
100 per cent natural vitamin A, pro vitamin
A and retinoid analogue, the concentrate
aims to provide the same high-perform-
ance of retinol but without the irritating
effects that are associated with this syn-
thetic ingredient. Users should warm five
mentary facials. The natural skincare
and essential oils company is using
the compact Aroma Radiance unit,
which emits electro- and galvanic
currents, in combination with three
hands-on facials Ultimate Radiance,
Aroma Clear and Aroma Lift in order
to effectively combat the signs of age-
ing and deliver noticeable results.
drops of the concentrate in their palm
at night and apply to the face, neck and
dcollet. The result: a reduction in the
appearance of wrinkles, age spots and
imperfections; firmer, plumper, healthierlooking skin; a brighter, more even-toned
complexion; and smoother/younger look-
ing skin. Other 2012 REN launches will
include a new toner, a mineral sunscreen
and a glycolic mask.
spa-kit.net KEYWORD: TAC
For more information, or to contact any of these companies, log on towww.spa-kit.net
spa-kit.net KEYWORD: DARPHIN
New from La Prairie is its Soleil SuisseSun Defense Systme line which com-
prises five complementary suncare
Ideal Resource from Darphin is a new multi-
corrective skin cream containing a trio
of high-end ingredients designed to help
visibly erase wrinkles and surface imperfec-
tions, while working to revive skins original
radiance. The ingredients are knotweed,
containing a powerful antioxidant called res-
veratrol; centella asiatica, a medicinal herb
used to help skin reveal its natural glow;
and white hibiscus flower, the source of an
acid which helps to improve the skins tex-
ture. And all three of them act in synergy
to assist in the creation of Darphins Line
Polish Complex technology. The cream
addresses three pillars of youthful skin
wrinkle, texture and radiance helping to
promote natural collagen production and
smoothing wrinkles and fine lines for a
plump sensation after application.
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spa-kit.net KEYWORD: MINDBODY
spa-kit.net KEYWORDS: LAPRAIRIE
prises five complementary suncare
products that have been created to go
beyond the first line of defenceof conven-
tional sun-protection offerings. Included
are Sun Protection Emulsion, Face SPF30;
Sun Protection Lotion, Body SPF30; Ultra
Protection Stick Eye, Lip, Nose SPF40;
Soothing After Sun Mist Face, Body; and
Gradual Tanning Lotion Face, Body. All
the products feature La Prairies exclusive
anti-ageing Cellular Complex.
Shiseidos 2012 Spring/Summer Makeup
collection has seen its Shimmering Rouge
lipstick range gain seven new shades.Offering brilliant colour and infusing the
lips with lasting moisture, they include
Opal, a pale luminous pink; Sorbet, a
very pale icy pink; Mango, a vivid golden
orange; Butterscotch, a rich warm beige;
Sugarplum, a soft red; Venus, a deep vio-
let; and Temptress, a deep reddish brown.
Health and wellness software provider
Mindbody has launched a daily deals
product. Called Mindbody Deals, the
new service will integrate a social
coupon redemption process into the
point of sale system as part of efforts
to make it easier for front desk staff
to handle daily deals. Mindbody willtailor its deals into each organisa-
tions current way of doing business,
taking into account their check in/out
process, reporting system and auto-
mated marketing features.
spa-kit.net KEYWORD: SHISEIDO
SPA-KIT.NET PRODUCT ROUND-UP POWERED BYspa-kit.net
spa-kit.net KEYWORDS: KERSTINFLORIAN
Kerstin Florians Correcting Eye Rescue
has been designed to instantly brighten,
treat dark circles, puffiness and fine lines.
The set comprises Eye Rescue pads, made
from marine fibres called chitosan, which
is similar to collagen and said to reduce
trans-dermal water loss in the skin; and a
Rehydrating Neorli Water spray. The idea is
to saturate the pads with the neroli water
and relax with them under the eye for
15-30 minutes. This is claimed to improve
the skins smoothness by 114 per cent
and decrease wrinkles by 35 per cent.The WellSoft range from RKF Luxury
Linen includes bathrobes (pictured),
plaids and blankets for relaxationareas. The WellSoft fabric is made out
of 100 per cent fine polyester which
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spa-kit.net KEYWORD: KLAFS
spa-kit.net KEYWORD: RKF
Murad believes that ageing is a fact of life,
but looking your age isnt. The companys
new Complete Reform anti-ageing cream
can be used day and/or night after
cleansing, before moisturising and con-
tains Murads exclusive Glyco Firming Com
plex, said to increase firmness by 61 per
cent after just one application, and an anti-
ageing carotenoid blend with glycolic acid
to help skin become firmer and brighter.
KLAFS has unveiled the Lounge Q sauna,
a variation on the KLAFS Sauna Loungewith a new interior design. Perpendicular
hemlock panels stretching the entire
length of the wall give the sauna a sophis-
ticated appearance, while Canadian pine
wood has been used to create a high-qual-
ity impression and a comfortable bathing
atmosphere. The loungers are set on the
p p y
has been treated to give it a soft touch.
2012 will see the debut of RKFs
micro-cotton fabric range of linen, bath
towels, bath robes, slippers and mats.
The fabric is created from a fine 100
per cent cotton and while thicker and
fluffier than regular cotton, it will also
be light and more economical to wash.
wall to look as if theyre floating, while
the headrests are ergonomic and new,
indirect lighting enhances relaxation.
Capable of variation in both width and
depth in 10cm stages, Lounge Q, saysKLAFS, can be adapted to fit even difficult
spaces and tight corners. Individual instal-
lation options open up other possibilities,
such as the introduction of a natural stone
wall or a glass front.
spa-kit.net KEYWORD: MURAD
For more information, or to contact any of these companies, log on towww.spa-kit.net
spa-kit.net KEYWORDS: COMFORTZONE
The first of five spa and salon appliancesplanned by new company Spapliance, the
ORB is a por table, continuous heat chamber
Luxury Italian spa skincare house Comfort
Zone has reformulated its ultra-hydration
product range, Hydramemory. As well as
five new products Hydramemory Extra
Cream 24h (50ml); Hydramemory Cream
Gel (50ml); Hydramemory Fluid 24h
(30ml); Hydramemory Serum (30ml); and
Hydramemory Hydramask 24h (50ml)
the range features a key new ingredient
in baobab extract. This has been incorpo-
rated because of its ability to retain large
amounts of water, resulting in ultimate
moisture for the skin. Other active ingredi-
ents include trehelose, to limit water loss
by skin cells; and hyaluronic acid, to help
keep the skin smooth and plump. The
range has also been given new light-blue
coloured packaging to reflect water and
the hydrating properties of the range.
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spa-kit.net KEYWORD: SOMMERHUBER
spa-kit.net KEYWORD: SPAPLIANCE
for warming skincare products includ-
ing oils, balms, serums and paraffin waxes.
Addressing the need to heat products
accurately and safely, it reaches a perfect
delivery temperature in less than 15 min-
utes and once removed from the heat
source will retain this for up to an hour.
Indicator lights let the therapist know when
the product needs to be reheated. The ORB
comes in white (pictured) or mocha brown.
As its name implies, Clap Tzus WaveMotion
Bodywork Table distributed by SpaEquip
can rotate, rock and tilt, producing fluidmovements to enhance bodywork treat-
ments. The top which locks into place
for traditional massage services rotates
360, in addition to inclining and tilting up
to 7 in any direction. With each massage,
the height adjustable table gently rocks the
client, offering the sensation of floating.
Sommerhubers new Healing Clay
Steam Bath is a steamroom for ther-
apeutic mud ceremonies. Its special
ceramic tiles keep their warmth and
give off long-wave infrared heat to help
calm the nervous system and provide
optimum relaxation. Combined with
mud, this results in a ceremony thatcan nurture the skin, purify the body
and stimulate the metabolism. The tiles
come in 19 different glazes and a range
of sizes. The floor has been designed
so that mud and water drain off easily.
spa-kit.net KEYWORD: SPAEQUIP
SPA-KIT.NET PRODUCT ROUND-UP POWERED BYspa-kit.net
spa-kit.net KEYWORDS: LAVABAMBU
Spa Revolutions has launched Lava
Bambu, a naturally self-heating bamboo
massage tool. Created out of sustaina-
ble harvested black natural and speckled
bamboo from southern China, it incorpo-
rates Lava Gel the same self-heating
technology used in the ever-popular lava
shells. The gel consists of a mix of natural
minerals, black lava, dried sea kelp and
algae, which chemically react when com-
bined to create the heat. A 23-piece Lava
Bambu Protocol Training Kit contains all
the necessary components.Incorporating an active ingredient
called 1055 boletus extract,
Hydradvance is a new skin hydrationgeneration programme from Sothys.
A tailor-made solution for all skin
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spa-kit.net KEYWORD: THERMARIUM
spa-kit.net KEYWORD: SOTHYS
Silhouet-Tones new Skin Remodeling
System is a non-surgical skin rejuvenation
procedure designed to effectively stimulate
new collagen growth in the deeper skin
layers. Benefits include the stimulation of
cell renewal; the activation of neo-colla-
gen production; the relaxation of lines and
wrinkles; a tightening of the skin; and the
restoration of muscle tone, all delivered
together through a single treatment head.
In partnership with patent holder Buck-
Heitmann, Austria-based spa designerThermarium has launched The Snow-
Shower. Offering the ultimate cool down,
the experience controlled by a touch
screen allows users to select from a
choice of light snowfall, moderate snow-
fall or blizzard. The flakes gently melt on
contact with the skin, stimulating the cir-
types, it involves an intensive five-
phase salon treatment and a complete
range of four complementary products
to retail for home use. The products
include Hydradvance Intensive
Serum, Hydradvance Light Cream,
Hydradvance Comfort Cream and
Hydradvance Hydra-Nourishing Mask.
culation and invigorating the senses. The
shower can be used as a standalone treat-
ment or incorporated into a steam/sauna
session to really stimulate circulation in
the body and optimise its thermal bene-fits. The Snow Shower is presented in a
standard format and can be retrofitted into
existing environments. It can also be cus-
tomised to suit the individual design and
style of a particular spa.
spa-kit.net KEYWORDS: SILHOUET-TONE
For more information, or to contact any of these companies, log on towww.spa-kit.net
spa-kit.net KEYWORD: IYASHI
The Carlton Group has launched VisageH20,a new development in microdermabrasion.
The machine uses aquabrading, a combina-
ti f hi h i d t j tt d
The latest Iyashi Dome slimming bed has
been created in collaboration with mas-
sage table designer Gharieni. Featuring
improved build quality, enhanced com-
fort and a new system for raising the
dome, the bed emits infra-red rays in a
move designed to replicate the ancient
Japanese ritual of suna ryoho for elimi-
nating accumulated toxins from the body
via perspiration by burying oneself in hot
sand. Using ceramic-titanium technology
to generate the catalyst for decompos-
ing toxins in the body, the benefits of the
system are said to include an anti-age-
ing effect, softened and rejuvenated skin,
weight loss, an enhanced and toned sil-
houette, a reduction in the orange peel
effect, preparation of the body for physical
activity and a relaxation of the muscles.
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spa-kit.net KEYWORD: UNIVERSAL
spa-kit.net KEYWORD: CARLTONGROUP
tion of high pressure air and water jetted
onto the skin. Like microdermabrasion, it
aims to provide an effective anti-ageing
and rejuvenating treatment, taking the nat-
ural process of skin renewal which slows
down with age and hastening it. Two
modes are available on the machine, Jet
and Spray, while two hydrofloral solutions,
peppermint and Rose, are supplied. Colour
therapy is also included, using LED lights.
Porcelanosa has introduced a fresh range
of bathroom furniture. Ideal for creating
a sleek, contemporary look in large andsmall spaces, the collection is available
in a choice of colours and finishes, plus
a range of oak veneers. Based around a
low-profile washbasin, low drawers can be
combined with eye level horizontal units
and slim vertical cupboards, and com-
pleted with free-standing shelves.
Distribution firm Universal Companies
has revealed the spa industrys first
hot rock The Spa Rock. Compared
with river rocks, it has a range of
benefits which create an enhanced
experience for both parties. These
include heat being generated from one
side of the rock only, so the massage
therapists hands wont overheat; thetwo self-heated rocks remaining warm
for more than five hours on one charge
so they dont have to leave a clients
body; and the rocks reaching the
desired temperature in minutes.
spa-kit.net KEYWORD: PORCELANOSA
SPA-KIT.NET PRODUCT ROUND-UP POWERED BYspa-kit.net
spa-kit.net KEYWORDS: ANTONIOLUPI
OiO, a fun new line of baths and washba-
sins designed by Michel Boucquillon for
Italy-based Antonio Lupi Design,
has been created to jazz up spa wash-
rooms and suites with elements of
glamour and fun. Made out of 100 per
cent recyclable polyethylene, which
offers both lightness and strength, the
items in the range are available in either
translucent or coloured versions. All are
free-standing and can be installed indoors
or outdoors. They can also be fitted with
an interior lighting system.
ResortSuite the integrated hospitality
Dermalogica has introduced Overnight
Repair Serum, created to protect,
maintain and stimulate collagen inthe skin. With argan oil to shield the
lipid barrier and brown seaweed to
fight free radicals its formulation also
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spa-kit.net KEYWORD: LADYPILLO
spa-kit.net KEYWORD: DERMALOGICA
ResortSuite the integrated hospitality
software provider is one of the latest
companies to announce the launch of a
mobile functionality to provide spas with
the ability to give guests real-time itinerar-
ies for individual and group activities and
interactive information around available
amenities. With ResortSuite Mobile, spa
members can even review statements
and itemised bills.
Ladypillo has revealed the first range of
support pillows for use in spa and salontreatments. The collection offers five ergo-
nomic pillows created to enhance different
elements of the salon experience. The
Bodypillo, for example, is a topper to fit
over the top of a treatment table for extra
comfort. While the signature Ladypillo (pic-
tured) is a contoured upper body support,
fight free radicals, its formulation also
includes the aromas of botanicals
such as jasmine, rose, ylang-ylang,
geranium, rosemary, cinnamon
and neroli. The serum comes in a
0.5oz/15ml white glass bottle with
a silver cap. Recommended usage is
four to six drops, although this can be
customised to a clients preference.
which relieves pressure on the breasts for
women lying on their front and is useful
for times when breasts are sensitive, such
during breastfeeding, after an operation or
before and after menstruating. Each pillowis made from 100 per cent memory foam,
which reacts and responds to the bodys
heat and weight, to mould and support the
contours. The pillows return to their origi-
nal shape after every treatment.
spa-kit.net KEYWORD: RESORTSUITE
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... equipped by
Germany
www.spahandbook.com
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Aemotio SPA
Functionality, style and Italian design,
innovation and advanced technology:
this is Lemi quality, the strength behind our
products. Multi-sensory equipment, spa
tables, multipurpose chairs and furnishings
capable of satisfying all of your needs and
enhancing your business.
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Maximum product quality, total service
efficiency and a multi-year warranty.
Thats Lemi Group: a valued partner
for a valuable business.
M
A
D
E
I
N
I
T
A
L
Y
Lemi by Brusaferri & C S.r.l.
Tel. +39 0374 363068/69
www.spahandbook.com
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it starts with a vision
to inspire your guests.
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www.schletterer.comSchletterer GmbH | A-6261 Strass i. Z. | Nr. 190
t +43 5244 62005 | f +43 5244 62005 50 | [email protected]
spa consulting|architecture & spa design|engineering|realisation
Our customers benefit from several advantages:
Coordination costs are reduced by working witha single partner from conception to realisation
Our experience ensures a high return oninvestment
Guaranteed schedule completion dates
are contractually specified
Quality is guaranteed by using the best materialsand technologies
Our enormous international volume meanssignificant buying power, huge cost savings andextremely favourable terms & conditions
Smooth operation our maintenance service willtake care of your system throughout its operation
You can be confident of a professional spa design, combining
supreme functionality and sustainable technology to maximise profits.
PRODUCT SELECTOR
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www.spacreators.com www.spadevelopments.com
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Visit
spa-kit.net
for the latest
product
news
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spabusinessH A N D B O O K 1
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TRAINING DIRECTORY
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HUTCHINSON
CONSULTINGSpa Management
Recruiting since 1993
Lori Hutchinson
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707.935.9760
707.939.9075
www.hutchinsonconsulting.com
Bette Kolstad
www.spahandbook.com
TRAINING DIRECTORY
mailto:[email protected]:[email protected]://www.hutchinsonconsulting.com/http://www.spahandbook.com/http://www.spahandbook.com/http://www.hutchinsonconsulting.com/mailto:[email protected]:[email protected]7/25/2019 Spa Handbook 2012
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Great spa
employees
aren't born,
they're trained.
Our world renowned
training programs
deliver stronger
sales, smoother
operations and
happier guests.
Customized on-site training insales and customer service
The Spa Directors Management
Intensive seminar
Online education
For more information and
schedule of classes, visit
wynnebusiness.com
Peggy Wynne
Borgman, President
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Wynne Business Spa
Consulting and Education
14567 Big Basin Way,
Saratoga, CA 95070 USA
(800) 747-5525, ext. 30
www.spahandbook.com
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The CARITA ExperienceLuxurious spa treatments to wrap your body with a veil of radiance and youthfulness. CARITA introduces
the latest innovative Diamond of Beauty treatment for unrivalled anti-ageing and firming results.
Discover more about CARITA calling on 020 7313 8780 or visiting www.carita.co.uk
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See nail technology
See nail technology
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spabusinessH A N D B O O K 2 0 1 2
Development pipeline
Diary dates
Movers & shakers
Spa management & consultantsTrade associations
Industry research
Sector statistics
Spa business trends
Fitness in spas
Spa evidence
Franchising
Corporate wellness
Education & training
Spa technology
Branding
Benchmarking
Yield managementWorldwide wellness tourism
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The Leisure Media Company, Portmill House,
Portmill Lane, Hitchin, Hertfordshire, SG5 1DJ, UK
Tel: +44 1462 431385 www.leisuremedia.com
ISBN: 978-1-870416-04-7
ALEISU
RE
MED
I APUB
LIC
ATIONALEISU
RE
MEDI
A
PUBL
ICAT
ION
30
Products & equipment
A-Z supplier contact book
Training directory
http://www.leisuremedia.com/http://www.leisuremedia.com/