Some balanced scorecards Namur 10/2010
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Some balanced scorecards
Namur 10/2010
Some balanced scorecards
The image of the PA: an impregnable tower or a glass house ?
The intranet network of the PA: 23 balanced scorecards available to all
“Refund“ files not yet archived (number)
“Refund” files not yet archived (continued)
•Legal cases
•Awaiting answer of thecustoms authorities
• Awaiting internal archiving !
Annual communications… June 2010
Annual communications… October 2010 !
Accounts receivable after 4… or 8 years. Payment rate of 50 % !
Legal files
Legal files: a slow evolution
And the audit process: follow-up of the internal audit
The icing on the cake: the balanced scorecard of all balanced scorecards
Conclusions / Questions ?
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