Software Group IBM BPM Overview and Demonstration [email protected] Sr. Consulting BPM Solution Architect Open Group Master Certified SW IT Specialist.

Software Group

IBM BPM Overview and Demonstration

[email protected]. Consulting BPM Solution Architect Open Group Master Certified SW IT Specialist

http://IBMBPMDemos.com for more information and resources

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The simplest way to get started with BPM

Process Discovery“Modeling for Documentation”

The quickest way to deliver robust process

applications

Process Implementation“Modeling for Execution”

http://BlueworksLive.com

IBM Business Process Mgr v7.5

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Process Improvement Requires A “Third Way”

Flexibility

Low cost/time

BuildBuild

BuyBuy

CustomizedUniqueHigh TCOIT bandwidth Reduced time

Initial CostStandard Feature setReliance on vendorResponse to Change

“Third Way”

++-- +

+---

Process-improvement requirements are likely to be unique, which favors build rather than buy. And the timeframes and costs of both are often not compatible with process improvement, so a ‘third way’ is required.

BPM

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ExecutiveManagement

CustomerService

Risk ManagementTeams

Finance and Ops

AccountAdministration

1. Informal tasks and communication (e.g. Paper, email, spreadsheets)

2. Inefficient working environment spans systems

3. Inconsistent prioritization

4. Inconsistent decision making

5. Incomplete or inaccurate data flow between systems

6. Lack of control over systems and business events (exceptions)

7. Poor visibility into process performance

Customer Problems:

• Cannot grow efficiently

• Poor customer satisfaction

• Limited visibility

Business Chaos Begs for Process Improvement

1

2

3

4

5

6

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1. Automatically prioritize, route work and Automate decisions

2. Guide users through decisions

3. Standardize resolution across geographies

4. Leverage existing systems and data

5. Monitor for business events and initiates action

6. Real-time visibility and process control

7. Reduce errors and improve accuracy

8. Improve consistency across geography, channel, division

9. Analyze Metrics and Optimize Processes…

Customer Benefits:

• Huge reduction in manual interactions

• Faster Issue Resolution

• More flexible, responsive systems

• Metrics, measurements and Visibility in business terms

Process & Rules Management Bring Order to Chaos

Process

ExecutiveManagement

CustomerService

Risk ManagementTeams

Financeand Ops

Account Administration

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IBM Business Process Manager - Built on SOA Infrastructure

Systems

SOA

BPM

ExecutiveManagement

CustomerService

InvoiceReconciliation

Teams

Finance& Ops

AccountAdministration

IBM Business Process ManagerIBM Business Process Manager

– BPM can abstract the “business process” from underlying systems and services.

– Over time, IT can consolidate those services into a common set of services within one SOA layer.

– Users of the process are not affected as services and systems are merged, replaced, or updated.

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The Essential BPM Capabilities‣ Modeling

‣ Simulation+Optimization

‣ Workflow

‣ Rules

‣ Business Data Mgmt

‣ Human Interfaces

‣ Documents

‣ Event Monitoring

‣ System Integration

‣ Metrics

‣ Analytics

ExecutiveManagement

CustomerService

InvoiceReconciliationTeams

PolicyAdministration

AccountTeams

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BPM Roles-based Development – Rapid, Agile and Iterative

Worker

BPM Developer

Business Analyst

Manager

Administrator

Process ModelerBPM

Shared ModelProcess Center

Process Designer

Process PortalAdmin Console

OptimizeDesign

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

UI Screen Flow Coaches

• Collaborative platform

• Iterative, shortened development cycle

• What you model IS what is executed!

• Single, Shared process model

• Lower technical effort (less time, cost, risk)

• Simplicity with Sophistication(Attractive to BOTH Business and IT)

Integration Developer

Integration Designer

BlueworksLive.com

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IBM BPM In Action

Simplicity with Sophistication: “Business friendly while IT Savvy”

Power with Integration Middleware

Visibility for Business Stakeholders: Dashboards, reports and more

Governance throughout Design-time and Runtime

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http://BlueworksLive.com

The simplest way to get started with BPM

Process Discovery“Modeling for Documentation”

The quickest way to deliver robust process applications

Process Implementation“Modeling for Execution”

IBM Business Process Mgr v7.5

Confidential11

Confidential

BPM Process Discovery & Modeling in the Cloud• Blueprint Process Modeling for inventory & mapping• Knowledge sharing & collaboration• Process analysis & prioritization

BPM Process Modeling & Implementation• Rapid process application development• Continuous process improvement• BPM program management

Education, Enablement and on-demand Services• Quick Win Pilots• Role-based education & mentoring• Expert Services when and where they’re needed

Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education, Enablement Services and Downloadable Tutorial Demos

http://BlueworksLive.com

http://IBMBPMDemos.com

http://www.ibm.com/developerworks/websphere/services/