SOFTWARE AG Innovation Tour, April 2018 Cognizant ... · ARIS PPM & Mashzone Enabling organizations continuously improve process maturity by discovering process patterns, anomalies

© 2018 Cognizant

© 2018 Cognizant

SOFTWARE AG Innovation Tour, April 2018

Cognizant DiscoverProcessTransforming business processes through automated process discovery, monitoring & analysis

A Cognizant EAS-IPM Offering

© 2018 Cognizant 2

System of Engagement

Custom Apps Legacy Apps MDM System Data Warehouse ERP System HCM System

System of Records

Syst

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DigitalProcess Management

Optimized BPMS Real Time Insights

Dynamic Case Mgmt. Predictive and Adaptive DecisioningIntelligent and Robotic

Process Automation Complex Event Processing

Connected Digital Enterprise

Enterprise and Partner Integration

Deep Integration

iPaaS API Management

Hybrid Integration Micro Services

DigitalEnablement Platform

IOT and Device Integration Intelligent Automation Platform

Block chain Integration Fiber

Low Code Application Platform

Cognizant IPM: Leading Global Digital Integration & Process Automation Practice

© 2018 Cognizant 3

Lets see if these are some common questions enterprises are asking themselves

Are my Customers fully satisfied?

Do I know the root causes of the problems?

Am I looking for Agility or worried for obsolescence?

Are we fully compliant?

How is my Workforce performing?

Am I really looking for digitally transforming my business?

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Challenges in the current ecosystem that may need attention

Silo’ed Process Execution at function level involving disparate applications

Lack of end-to-end process view across the enterprise

Inability to continuously monitor process performance & prevent compliance issues

Disconnected Data & process - No objective way to identify root causes of process issues

Process execution varies across geographies, LOBs, even across operators

Documented Process is not same as Implemented or Executed Processes

© 2018 Cognizant 5

Organizations adopt existing solutions and approaches to address them…

Organizations are striving for continuous improvement of business process outcome. Traditional approaches like BPR, BPM/BAM, DW/Analytics or their combinations fail to provide necessary capability & insight

Desired Capability Enterprise BPRDW /

AnalyticsBPM / BAM

Quickly derive process insights and be accessible anytime anywhere

Provide end-to-end view of processes across systems

Associate process data and underlying process instances for root cause analysis

Continuously monitor processes & identify anomalies

WHITESPACES WILL STILL REMAIN, DESPITE ADOPTING EXISTING SOLUTIONS

© 2018 Cognizant 6

There is a need for an automated platform that helps in…

Root cause identification & take corrective action

Intuitive Analysis Process

performance

Also is:

• Easily Deployable• Fast• Consumes less resource• Industry agnostics• Reusable• Supports high data volume

“Cognizant DiscoverProcess” offers all of this and more…

Fast & Accurate Understanding of

Current State

© 2018 Cognizant

An automated process discovery & analysis platform

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ARIS PPM & Mashzone

Enabling organizations continuously improve process maturity by discovering process patterns, anomalies & helping root cause analysis & monitor progress through marriage of process & data

Cognizant DiscoverProcess

... powered by

© 2018 Cognizant 8

Cognizant DiscoverProcess: Overview

• Auto Process Discovery• Standard framework to extract data• Flexible to support multiple technology

Discover

Visualize• End to end process visibility• Process variations• Process aggregation

• OOTB generic & industry specific KPIs• Drill Down Dashboards• Opportunities for Optimization

Analyze

• Insights anytime anywhere• Lightweight option: process

discovery & analysis as-a-service

Represent

A technology framework catalyzing organizations move up in their process maturity journeys - built on ARIS PPM & Mashzone

© 2018 Cognizant 9

DEMO

© 2018 Cognizant 10

Summarizing what we observed in the Cognizant DiscoverProcess demo

It can consume data from multiple data sources

It comes with OOTB KPIs – both generic as well as industry specific

It helps analyze process performance and identify anomalies, exceptions

It helps drilling down to underlying process instances to find out the exact root cause of the problem

It can be accessed as a service over the internet, leveraging Mashzone

© 2018 Cognizant 11

Cognizant DiscoverProcess: backed by Technology Framework

Pre Built MeasuresProcess Insights Module

Process Discovery ModuleBuilding process fragments and Business process Maps

Data Staging ModuleData Organization, Identification of Unique keys, Data relationship

Connectivity FabricAdaptors, Data Load Mechanisms

Ad

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Domain Extensions

Data Visualization ModulePresentation Layer

© 2018 Cognizant

• Data-driven automated process discovery

• Faster visibility into process performance through OOTB KPIs

• Reduced time for data setup, industry specific KPI definition & analysis by up to 60%

Reduced time to insight

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Cognizant DiscoverProcess: Value Proposition

Cognizant DiscoverProcess

offers• Accurate real-time process insights for

continuous improvement• Seamless root cause analysis by visually drilling

down from• reports to underlying process steps• Removal of the scope for manual errors and

discretion• Aggregation of process insights over

dimensions like Geo./LOB

Better Results

• One-time setup - removal of redundancy for multiple processes

• Exponential benefits over additional processes

Enhanced Incremental Benefits

Enabled by• Ready to consume metrics package • Universal Support for data sources – Readily available clients for

SFDC, Pega, SAP (In progress)

• Ability to function in both real-time as well as offline modes• Lightweight framework available as a service • Limited investment on infrastructure with much lower TCO

© 2018 Cognizant 13

Cognizant DiscoverProcess: Value Proposition – Taking a closer look...

~ 40-50% effort savings*

Cognizant DiscoverProcess Offers

as compared to

Cognizant DiscoverProcess Offers

as compared to

~ 30-40% effort savings*

High Low

High Low

High Low

Low High

Process Discovery & Analysis leveraging standard analytic tools

Traditional Process Discovery & Analysis

Process Discovery & Analysis Leveraging Cognizant DiscoverProcess

SME involvement needed

Analysis Effort

Effort to derive insights

Accuracy of Results

* Assuming analysis of medium complexity processes (~5-6 for a given process area) for a standard Level 3 organization

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Cognizant DiscoverProcess: Process Insights leveraging pre-built KPIs

Generic KPI

Industry Extensions

• Resources per task• Overall operator performance• Duration of Critical resource

activity?• Average users by project &

location?

• Claims Paid over a time period

Cost / Effort

• Overall Process Cycle Time Distribution

• Activities consuming more time• Cycle Time Trend over a time

period

• Claims turnaround time• Average Call Handling time

Time

• Number of policies issued over a time period

• Number of policies issued by each agent

• Resource efficiency• Critical resource list• Productivity and Idle Time

Snapshot for workforce• Average user activity duration

Productivity

• Processes & activities that incur slippages?

• Delay duration of slipped milestones?

• Amount of missed deadlines by exception type?

• Number of claims that breached SLA

• Number of applications that could not be processed within stipulated time

Compliance

© 2018 Cognizant

Thank You

Prodyot BiswasAssociate Director, EAS-IPM Consulting

[email protected]

https://www.linkedin.com/in/prodyot

@Prodyot