SoftQL - Telecom Triage Services

Software Quality Leaders

Managed Services And Alarm Monitoring

Deployment Plan

Approach / Proposal for

Managed Services

Top 5 Strategic moves

Expert Support

People Process Tool

Team of Engineers with solid experience

OEM Specific

equipment.

TRIAGE : ALARM

Report with possible

solution of alarm

Daily Dashboard Report with Technology

based scorecards

Process will be based on centralized approached

to all markets based on Scope Of

Work

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Several tools would be used

for better optimization.

Some in-house tools would be developed for

efficient optimization/re

porting depends on

requirement.

Deployment Plan

Project Lead

SOFTQL SPOC

TRIAGE

Daily Acute

offender list

analysis.

Identification of RF

VS OPS issues

Root cause

analysis of OPS

issues

Hourly monitoring

(monitoring).

Prioritization of

cells and follow up

with OMR

TT management

and escalation .

Reports.

Follow up on open

issue’s.

KPI centric

Approach

Root Cause analysis

Neighbor

Optimization.

Layer Management.

Parameter Tuning.

Drop Call Analysis.

Use of Traces

Footprint

Optimization.

Develop and

generate scripts

Special investigation

for rural site

optimization

including power

optimization

OPTIMIZATION

Centralized

Optimization Engineers

- SME Support

-UTRAN /

RF Audit

Team

(Remote)

Pooled SME’s.

RF / UTRAN audit

Automation of

activities.

Software

development.

Centralized

Triage Engineers

2G/3G

Markets

Optional

Pilot Deployment Plan

Services Activities

COPS Alignment /

Mentoring Services

Network Optimization

ImprovementTRIAGE

Site-file Alignment

Logical Parameters

Market Baseline

KPI Alignment

Audits Layer Management

PSC Conflicts

IRAT External Cell.

Pilot Pollution.

Recommendations /

Implementation

Process alignment

TT generations /

POC process

alignment

Hourly / Daily

report Automation

Site / Cell down

report analysis

(Market request)

Escalation / Follow

up Process

Neighborhood

Analysis

6

Top Offenders Analysis Process ( Example based on 3G Technology)

TOP OFFENDERS

RRC DETAILED ANALYSIS

REPORT

RRC FAILURES HS ACCESSIBILITY/RETAINABILITY

NO

RAB FAILURES HO FAILURES(ISHO/IFHO/SHO)

HSPA DETAILED ANALYSIS

REPORT

RAB DETAILED ANALYSIS

REPORTHANDOVER DETAILED ANALYSIS

REPORT

Critical Alarms & Availability

Report

Congestion Analysis Report

RSCP & EcNo Analysis

Report

Propagation/PRACH Analysis

Report

AC Failures Analysis Report


RSCP & EcNo Analysis Report


Report



Report


Report


Report

Handover Detailed Analysis

Report

ISHO/IFHO/SHO Adjacency

Report

ISHO Analysis Report


Report



Report



Report


Report


Power parameter status


Report


Report


Report

Handover Detailed Analysis

Report


Report


Celcite Proprietary & Confidential

7

Strong ZTE experienced

Engineer.

• Global Initiative

• Driving Metric Change

Report

• High Level Analysis

• RNC

• Transport Issue

• Capacity Issue

• Work Order

Implementation

Centralized approach

• Daily Performance Monitoring

• Chronic Cells Resolution

• Market Event Support

• VIP Complaint Resolution

Performance Degradation

Due To RF Issue

YES Work Order

Market Deployment ( 1 Engineer Each for both RF and Alarm)

Optimization Team Triage Team

Bulk Changes

Node B

/RNC/BTS/BSC/

ENodeB/MME

NO

Optimization Process

CMOC / Market Lead – Review the recommendations

Remote Delivery

Pooled SME’s

RAN Performance Analysis

Accessibility

Retainability

Mobility

Traffic

Remote

SME

analysis

OSS

PMR data

• Parameter Discrepancies

• Access & Drop Reason

• Handover failure

• Neighbor Audit

• Missing & Non Mutual

• Utilization

• Non HS Power

• IUB

• CE

• Coverage Assessment

• Propagation Delay

• PSC Conflict

• Transport Interface KPI

• Iu Link

• IuR

• IuPS,IuCs

• IuB

Chronic Cells ((Drop Over Target)

Retainability Degradation

Chronic Cells (Failure Over Target)

Accessibility Degradation

• Low Handover Success Cells

• Handover Success Degradation

• Traffic Degradation

• Traffic Balancing

• Low Traffic Carrying

• Sleeping Cells

End to End Triage

Process

9

TT Triage Process

open TT and assign as per guidelines based on triage category and subcategory ,Close TT

SLA

Make sure all TT are resolved in time

Escalation

Escalate to proper management levels based on severity

Reporting

Aging report to measure MTTR for each triage category/subcategory

Define Quantify Ensure Measure

Triage activities Summary :

Example Issues are captured – Soft alarms are cleared and HW/Transport related issues are escalated.

54

10

1

12

21

10

7

5

10

1

22

0

5

10

15

20

25

Ca

pa

cit

y

Ha

rdw

are

Op

tim

izati

on

So

ftw

are

Tra

nsp

ort

Triage Summary

FIXED

NOT FIXED

Grand Total

16%

11%

22%

2%

49%

Triage Category

Capacity Hardware Optimization Software Transport

11

AutomationAutomation plays a key role in the services delivery.

Daily/Hourly Reports Automation:

Daily movers report capturing delta movers for Blocks & Drops for clusters & RNC’s for 24 hours.

Daily cell outage report.

Daily RTWP report.

Daily trending dashboard for RNC’s/BSCs/MME & Clusters with major KPI’s and contributors (Worst Cells).

Rehoming report.

Alarms report.

New Site alerts.

TRIAGE tracker.

Chronic Cell definition / tracking. (Capturing RF vs OPS issues on daily basis)

Hourly alert sent out every hour for delta drops & blockers for all the clusters & RNC’s.

Daily cell outage report.

Daily RTWP report.

Breakdown of block reasons & drop reasons on a cell level.

Daily movers report

CGA report

New site alert report

Sample Reports

Software Quality Leaders

Our clients OPEX challenges are our KPIs

Thank You !!

SoftQL - Telecom Triage Services

Technology

alarm report

process neighborhood

acute offender list

better optimization

rural site optimization

scorecards process

traces footprint optimization

managed services