Social Media Planning, Content & Communication Connie Crosby Crosby Group Consulting @conniecrosby Toronto, ON Centennial College November 19, 2013
Social Media Planning, Content & Communication
Connie CrosbyCrosby Group Consulting
@conniecrosbyToronto, ON
Centennial CollegeNovember 19, 2013
Social MediaPlanning Framework
Engagement
Strategy Development
The social mediaecosystem - the tools
conversationprism.com
Planning content
• Determine & research audience(s)
• Plan a range of interesting content
• Who will do what?
• Editorial calendar
• Keywords for SEO
Keyword Intelligence
by Ron JonesSybex, 2011
Personal reputation
• brandyourself.com
• reputation.comContributions from the class.
Check these out!
Risks & Policy
Mitigating risks• Start small and add
• Gradually incorporate into workflow
• Set and post a policy for comments on your social media sites in advance
• Monitor comments
• Consider in advance who will respond to various types of comments and how - e.g. what about during a crisis?
• Do read the terms of service for social media sites
Social Media Guidelines Checklisthttp://www.charleneli.com/resources/social-media-policies-
directory/
socialmedia.policytool.net
Want more on the Social Media Framework?
Social Media Planning for Organizations• online as part of Social Media Engagement
Certificate• at iSchool Institute, University of Toronto• https://institute.ischool.utoronto.ca/certificates/
social-media-engagement-certificate
PodCamp Toronto podcamptoronto.com
Effective Blogging for Librariesby Connie CrosbyThe Tech Set series,Neal-Schuman Publishinghttp://www.neal-schuman.com/ebl
Available in Canada via the OLA Storewww.accessola.com/olastore/
Connie CrosbyCrosby Group Consulting
http://[email protected]
@conniecrosby@crosbygroup416-919-6719
Thank you!