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Social Media for Manufacturing:Strategy and Application
Central Wisconsin Social Media Conference
UWSP – Extension, Wausau WI | Oct. 7 201025 years + experience
B2B Experience– manufacturing, engineering, architecture, accounting, IT consulting service firm .
Unique focus - technical products and engineering.
Based in the Midwest with national reach.1
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Who is Wendy Soucie?
Wendy Soucie
203,000 results to choose from
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What questions do
you need answered?
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Moving towards Social Business
Web 2.0
Intro of web applications on the Internet
Enterprise 2.0
Use of emerging software between companies Social
BusinessA Business designed around sociality and social tools in reaction to the social web
Stowe Boyd
Patti Anklam http://www.byeday.net/weblog/networkblog.html
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The buying – selling disconnect today
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Doing Business 2010
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Are you in the recommendation chain?
78% trust recommendations from social graph
90% of B2b buyers trust peer reviews
70% trust online reviews.
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Figure out how to use social media for a competitive advantage…
…Not a competitive disadvantage
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Are we asking the wrong question?
How do you pick the right tool?
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Assess
Identify Goals
Develop Strategy
Brand the
Message
Identify Ways to Engage
Select Channels & Tools
Measure & Track
NCP Model
Execute
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A Process
SocialMedia-academy.com/methodologies/htm
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Free Listening Tools
Technorati Search
Compete.com
TweetDeck Search
Search.Twitter.com
Trendrr
Addictomatic
Socialmention
Xeesm
Google Alerts
Google Reader
Google Analytics
Google Keyword
List of 26 tools http://www.socialmediatoday.com/SMC/155299http://www.dreamgrow.com/46-free-social-media-monitoring-tools/
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Four Quadrant Assessment
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Understand Your Audience
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Assessment Identifies Influencers
Blogs
Yahoo, Delicious,
other niche sites
LinkedIn
FaceBook
Twitter
YouTube
http://www.wendysoucie.com/social-media/citrixwebex-social-media-assessment-by-social-media-academy-alumni/
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Social Media LandscapeGoal
16,000 ft
Strategy
Tools
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What business owners need to do
Clarify Business Goals
ExtendBrand TacticBuild Strategy
Tools:AdvertisingPublic relationsDirect mailSocial media, etc.
Take a strategic approach
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Goal Strategy
Clarify Business ExtendBrand ToolsMarketing
Be realistic – What resources?Get training – Do you know how to be social when
you apply the tools?Define success – Can you agree on measurement? Make your team approachable
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Clarify: What Business is Getting Done…
Customer Service/Support
Sales Prospecting
Marketing - Online
Business Partnerships
Channel Partner Relations
Executive Networking
Staffing and Recruiting
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25%
25%50%
Social Media Time Allocation
Publishing Listening Connecting
Shared by Chris Brogan June 2010 Madison
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Extending Your Brand
Personal
– Marketing focused, keyword enhanced
Company– Company message
standardized
Clarify Business ExtendBrand ToolsMarketing
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Where does social media go?
Marketing
Sales
Social Media
Product Dev.
Social Media
Human Resources
Social Media
Customer Service
Social Media
Clarify Business ExtendBrand ToolsMarketing
Build an internal x-department team
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Now your ready to select tools
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Micro
Blogging
Social Networks
Social Bookmarking
Video /Photo Sharing
Social Directory Search
RSS Feeds
Blogging / Forums / Content Generation
Website as your home base
Adapted from John Jantsch, Duct Tape Marketing, Microsoft Live Office
Easier adoption for SMB
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Where should B2B focus be?• LinkedIn
– 700K businesses, every Fortune 500 represented. Place to find people you know.
• Blogs
– Best place for thought leadership - 15% of bloggers spend 10 or more hours each week blogging
[Technorati's new State of the Blogosphere.]
• Facebook
– 3rd most visited website in U.S. (behind Google & Yahoo). Place to find people you used to know.
• Twitter
– News generator and source, with 300K new members every day. Place to find people you want to know
• YouTube
– 20 hours of video uploaded every minute – Don’t under estimate -video is fastest growing media.
• Flickr
– Pictures, video, groups and networking.
Real time data from compete.com and Alexia
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3 Thoughts on social media
• It is vital to remember how quickly even a single update can go viral. (Nestle)
• People value honesty, being upfront, and listening to others. (Dell)
• Prepare for when, not if social media blunders happen. (SouthWest Airlines)
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“A new, more sophisticated and targeted generation of business-to-business (B-to-B) social media is building on the current B-to-B weaknesses of Twitter, LinkedIn, Facebook, and YouTube.”
~Peter Von Dyck, Founder, Chairman and CEO ZassiMedical Evolutions (Medical Device Industry)
Social Media Policy
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Social Media Policy
Create at least 2 policies
– Employee boundaries and limits
– Operational - based on job role
Start with your email policy
Social Media Policy List:
http://www.socialmedia-academy.com/index.php/resources/social-media-guide-lines/
http://www.socialmedia-academy.com/blog/index.php/resources/social-media-guide-lines/http://www.itbusinessedge.com/cm/docs/DOC-1257Analysis of Social Media Policies: Lessons and Best Practices Chris Boudreaux
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Use employees as ambassadors
Provide guidanceSupport your employeesState your corporate
boundariesProvide the right info, to
the right people , at the right time
Provide hyperlinks in all policies to all relevant documents and contacts.
Social Media Policy
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What’s the ROI on social media?
“What’s the ROI for putting on your pants
every morning? But it’s still important to
your business.”
Scott Monty, Digital Communications Manager, Ford
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What does success look like? Reach• Traffic – visitors and views
• Interaction – volume of comments
• Trust – Incoming links
Action and insight
• Sales - conversion
• New business
• Customer engagement satisfaction and loyalty
Engagement and Influence
•Sharing and evangelism
•Commenter authority and influence
•Retention – connections, clients, etc
•Favorites, Friends, Fans, Connections
Source: Econsultancy – Chris Lake, Tactica and Digital Resource Group, Measuring the influence of social media
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Tools for measuring
• Alterian
• Scoutlabs
• Radian6
• Xeesm
– Social Address books
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Social Business Relationship Mgmt
• Tracking engagements
• Setting milestones
• Following a process
• Show progress
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Profile in Xeesm
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Xeesm Flight tracking group of people
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Tracking with Facebook Insights
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LLC - All Rights Reserved38
Tracking Your Network in LinkedIn
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Twitter Profile
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standout
You need to make your profiles
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Profile Building Model – A process
Determine Business Goals First
Profiles Network Search CommunicateBusiness
Applications
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Establishing a Profile on the Internet
• CONSISTENCY IS IMPORTANT
More than your picture and name
Needs to evolve over time
Time is of essence
Photo credit Amy Lynn Schereck
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Example Profile Names
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Profile Tips
• Look and feel – Brand you
• Link back to key sites
• Profile name
• Claim profile www.knowem.com
Photo credit Amy Lynn Schereck
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“Networking is not about hunting. It is about farming. It’s about cultivating relationships. Don’t engage in ‘premature solicitation’. You’ll be a better networker if you remember that.” – Dr. Ivan Misner, NY bestselling author &
founder of BNI
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Why is network size important?
• Network - size matters, you must grow
• Contribute – thru questions, blog posts, events, knowledge share
• Participation – thru feedback, comments, views, downloads, bookmarking or other consumption
You can begin to measure ROI and social capital value
Socialmedia-academy.com
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Stay Visible.
• Completeness
• Content
• Context
• Applications
• Network
• Activity level
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– Website Blogs
– Videos
– Photos
– Presentations
– Ebooks
– News releases
What to Publish
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– Make emails into blog posts
– Turn forum posts into blog posts
– Make blog posts into presentations
– Shoot video at your events– Interview clients for your
blog– Repurpose company info
for public reports– Create case studies
Make Use of Existing Material
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Social Media Examples
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Website Home
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Timken.com
Email Campaign
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Oracle has:•Wiki•Twitter account •OpenWorldroom on FriendFeed.com.
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Cree Lighting - LED Lighting
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Lincoln Electric – Welding Machines
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Sterling Surfaces
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Louis E. Page Fencing (last but not least)
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Partnerships | Strategic Alliances | Joint Venture
• Wendy Soucie Consulting – www.wendysoucie.com
• Founder/Principal
• End Result Marketing• Nurture marketing and research
• Social Media Academy • Certified Social Media Consultant• Founding Gold Member and Alumni• Black Diamond Consultant
• Xeesm – Social CRM • Business Partner – Wisconsin
• Integrated Alliances – IA Certified Trainer
• Images from IstockPhoto.com
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We provide: Technical Product ExpertiseManufacturing experienceSocial media assessmentsMarketing best practicesThought leadership strategiesSocial media building blocksTraining on tools and strategyImplementation help and coaching
Network . Contribute . ParticipateSocial web links: http://xeesm.com/wendysoucie