Social Media for Internal Communications Amber Naslund Director of Community, Radian6 @ambercadabra | [email protected]
Social Media for Internal Communications
Amber NaslundDirector of Community, Radian6
@ambercadabra | [email protected]
Why This Matters
How People Gather Information Has
Changed.
Everyone has a Role.
The Power of Collaboration.
We Crave Human Connection... Even at Work
Brand is Internal, Too
How Are Companies Using Social Media
Internally?
Idea Generation and R&D
Dell
Knowledge Sharing
Pfizer: Pfizerpedia
News & Communication
Sabre
Employee Connections
Best Buy: Blue Shirt Nation
IBM Beehive
Recruiting and Retention
Deloitte: D-Street
Outcomes and Success• Idea generation
• Employee investment/loyalty
• Share culture and values
• Shorter rampup time for new employees (and self driven)
• Information in real time
• Connect remote/global employees and teams, break down silos
• Flatten Q&A and knowledge sharing
• Solve business challenges through collaboration
• Discover skill sets and expertise among employees
What We’re Afraid Of
• Negative CommentsNegative Comments
• ResourcesResources
• ProductivityProductivity
• Policies and GuidelinesPolicies and Guidelines
Tools to Consider• Blogs
• Idea Sharing
• Podcasting
• Wikis
• Social Networks
• Microblogging/Chats
• Video
• Collaborative/Central RSS
• Forums
Questions?Amber Naslund
Director of Community, Radian6@ambercadabra | [email protected]