Practical Coaching Skills for Managers (DA1067 ) 9 Traits of Effective Teams (dvd- 41042DVD or cd 10292CD) New Relationship Strategies (14321CD ) Assertive Communication (dvd 41104DVD or cd 10173CD ) Strength Finder 2.0 (Amazon) Use Discount Code 2316 www.Pryor.com
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Practical Coaching Skills for Managers (DA1067 )
9 Traits of Effective Teams (dvd- 41042DVD or cd 10292CD)
New Relationship Strategies (14321CD )
Assertive Communication (dvd 41104DVD or cd 10173CD )
A coach is a person responsible for guiding people to winning results through a continuing process of discovering each individual’s strengths and weaknesses, and then matching information, resources, advice and understanding to those strengths and weaknesses.
What is Coaching?
Real-world definition
A coach needs to know who you are, what you can and cannot do, what your goals are and how to help you achieve them.
What is Coaching?
The coach brings real objectivity
Emotional distance can provide clarity
What is Coaching?
All performance can be enhanced
Bad, good, even great performance
Your role as coach is to identify areas for improvement as measured against predetermined performance standards
Guide and encourage desired change
What is Coaching?
The coach keeps the individual and team focused on the goals
You give people a clear answer to “Why am I doing this?”
— Goals must be properly constructed
— Work must center on reaching goals
Benefits to the CoachMore productive
Less stress
Improves leadership skills
Department/team working more effectively
Increase loyalty and commitment
More satisfying relationships
Benefits to Others
More productive
Better leverage of strengths
Coaching assists individual with minimizing impact of weaknesses
Opportunity to grow, develop and advance
Keys to Coaching
By asking the right questions, the coach can utilize the experiences and insights of all the team players
Draw people in
Let them participate in the process
Keys to Coaching
Leave some of the decision making up to them
They’re much more likely to buy into the goals that the team is trying to achieve
than if they’re just continuously told the what, how and when
Coaching Model
Steps for Effective Coaching1. Assess where the person is now
2. Determine the individual’s goals and expectations
3. Develop a plan to achieve the goals
4. Implement the plan
5. Evaluate the performance
6. Give feedback
Assess Where the Person is Now
Skills
Job knowledge
Attitude and satisfaction
Determine the individual’s goals and expectations
Are the goals and expectations reasonable?
Is there a realistic timeline?
Are the goals measurable, quantifiable and attainable?
Develop a plan to achieve the goals
Training — What kind?
• Technical skills
• Team skills
• Personal skills
Develop a plan to achieve the goalsTraining — How can it be taught?
Modeling/mentoring
Classroom/seminar on site
Outside training
Audio/video
Colleges/universities/adult ed.
Develop a plan to achieve the goalsTraining — When should it be
taught?
Closely related to implementation of new skills
On the job
Regularly and continuously
Implement the plan
Taking action
Taking chances
Evaluate the performance
Measured against the standard
Give feedback
Keep it focused on achieving the goal of continuous improvement
More Aspects of Good Listening Listen “between the lines”
Focus on the speaker – entirely
Use silence effectively
Look at it from their standpoint, addressing feelings before facts
Ask open-ended questions for clarification and elaboration