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SLA for the supportteams and VP inOperations (FSC)

FAST SERVICESCORPORATION235 FMW Bldg. Tierra Nueva

Subdivision,Zapote Road, Alabang,Muntinlupa CityDate: May 19, 2012

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OBJECTIVES

To enhance the communicationstructures on the departmentsnot under the Vice President inOperations for FSC and to alignthe common goals and targets

among all departments.

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Departments involved

Purchasing

Finance

HR OPEX

IT

Warehouse Core

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The 4 Quadrants based SLA

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Business

Process

Custome

r

FinancialPeople/

Growth

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Why do we use SLA?

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KP IKPI

S

LA

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Linking SLA in PMS

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Business

Process

Custome

r

FinancialPeople/

Growth

SLABusiness Process

Customer

FinancialPeople/Growth

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SLA for Purchasing

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80% MasterplanCompliance

Support SLA @95%

1 supplierreview per

month

New office supportlayout

support on the SDCExpansion 5 Million

Project. 60% completion

support on newprojects like CDI90%. measuredby Gantt chart.

Business Process Customer

FinancialPeople/Growth

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SLA for FINANCE

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80% MasterplanCompliance

1 supplier reviewper month

Support SLA @95% average

across

1% Cost savings general 1% retail improvement at

the bottom, currently @ 6%

5% improvement on CDIPasig at the bottom

New officesupport layout

Business Process Customer

FinancialPeople/Growth

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SLA for OPEX

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80% MasterplanCompliance

VP Office and VisualCommunication boards

8/12 masterplanCompliance

100K savings through FIT 10% improvement productivity

in operations through FIT Collaboration on WasteElimination through SAP specific

on Nutriasia Group.

Support onhitting SLAs.

95%

Business Process Customer

FinancialPeople/Growth

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SLA for IT

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80% MasterplanCompliance

Project support

Visibility Plan

Auto KRA.

Completion.

10% savingsdue to ITInitiative

Business Process Customer

FinancialPeople/Growth

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SLA for Warehousecore

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Workcell implementationby June

5% support in CDI, SVI,NAG and kraft.

Masterplan Compliance @80%

Weekly calendarfor all people ofwarehouse core

Zero uncollected due tomatrix issue

Closure and updated

Matrix requirementacross

8/12 Support

Business Process Customer

FinancialPeople/Growth

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ftp://filez2.flcprivate.dns/fit-opex1/

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