© Polycom, Inc. All rights reserved. Six Steps to Voice-Enable Skype for Business Wednesday, May 27 2015 Presented by Peter Huboi and Adam Jacobs
© Polycom, Inc. All rights reserved.
Six Steps to Voice-Enable Skype for BusinessWednesday, May 27 2015Presented by Peter Huboi and Adam Jacobs
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Six Steps to Voice-Enable Skype for Business
Step 1: ROI / Stakeholder Buy-In Step 2: Understand Skype for Business / Lync TopologiesStep 3: Understand User Profiles and Feature NeedsStep 4: Conference Room’s Needs AssessmentStep 5: Evaluate and Select Phones and Room SolutionsStep 6: Plan Deployment / Support
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Step 1: ROI / Stakeholder Buy-In
Beyond IM and Presence: Best Practices for Deploying Microsoft Lync Series
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Step 2: Understand Skype for Business / Lync Topologies
Hosting Providers Office 365On‐Premises
GLOBAL CALLING FOR OFFICE 365 CUSTOMERS
(6 Slides from Microsoft)
Initial Offering: Fall 2015
(1)
(2)
Media PSTN
Calls
PSTN CallsExisting Telephony Infrastructure
Media
Server Pool
Split Domain
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Polycom Voice Interoperability
• All Polycom phones qualified on Lync 2013 are supported on Skype for Business
The Polycom Approach• Offer customers optimized and compatible solutions
• Enable existing IP device portfolios for Lync 2010, Lync 2013, and Skype for
Business
• Extend a growing list of features according to individual device capabilities
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Step 3: Understand User Profiles and Feature Needs
“I want my administrative assistant to be able to answer my calls”
“I want phones with recent and ongoing feature development to protect our investment”
“I need a phone that shows my Skype for Business “favorites” presence status and I use a Bluetooth headset”
“I want the choice of controlling my call from the phone or from my UC client”
“I want a phone that supports expansion modules to see who’s available at a glance”
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Feature Requirements• Are you implementing Softphones for some users? (USB phone)• Do you need a plug-and-play, Lync-optimized phone? (CX phone
running Lync Phone Edition)• Do you need headset Support? (USB, Bluetooth, Wired RJ11, EHS)• Do you need BOSS/Admin? (VVX has boss/admin feature)• Do you need expansion modules? (VVX has optional EMs)• Do you require screen or ringtone customization? (VVX
screens/keys /ringtones are customizable)• Do you need more line keys (VVX supports multiple registrations,
Boss/Admin Contacts/Pinned favorites)• Do you need Group Paging (VVX has group paging)• Do you need Handsfree Intercom ((VVX supports Handsfree
Intercom)• Do you need 802.1x port security (VVX has 802.1x security)
Boss/Admin Feature
Ring 1
Ring 2
Multiple Delegates/Bosses
VVX 410 with Expansion Modules
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Supported on Both CX and VVX Series Phones
• Polycom HD Voice*• Ethernet connectivity• PIN authentication• Lync registration• Conference participation• Lync contacts• Click to add contacts• Lync contact card• Lync address book search• Exchange calendar integration /
reminders• Manage conferences in Lync• Visual voicemail
• Presence indication• Enhanced Presence support• Voicemail message waiting• Hold, Mute, Transfer• Call park• Merge active calls• Branch resiliency• In-band device updates• Secure signaling (TLS)• Media encryption (SRPT)• Synchronized Call Logs with Lync
client• “Better Together” with Lync client
− CX via USB, VVX via Ethernet
* Key competitive differentiation
• Root Certificate Chain download via LDAP
• Lync Data Center Resiliency (failover to secondary registrar)
• Automatic updates• Provisioning from Lync Server• Firewall Traversal• Monitoring Reports (QoE)• Multiple Language Support• Call Detail Records (CDR)• E911 support
Feature list as of UCS 5.3
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Making the Right Choice – CX vs VVXIf you want… Then you need…• Phone has Embedded Lync Client CX• Hot Desking CX• Lync Device Lock CX• Contact Photos CX• Quality of Experience CX• Lync Online Support CX
* Key competitive differentiation
• Customizable Music on Hold VVX• Boss/Admin (Share Line Appearance) VVX• Intercom VVX• Selectively Restrict Features (i.e. lobby phones) VVX• Acoustic Bubble VVX• Touch screen interface VVX• Video capable with VVX camera (currently limited to Lync 2010 or set to set ) VVX• Expansion modules with contacts’ presence indicators VVX• Lync Status Screen VVX• Open SIP registration (non-Lync) support VVX• Web browser/custom applications, customized background VVX• Group paging and push to talk VVX• Shared line appearance (Boss/admin) VVX• Electronic Hook Switch (EHS) support (for headset features) VVX• USB Headset Support (VVX 500/600) VVX• Bluetooth headset support (VVX 600) VVX• 802.1x VVX• Soft key and Ringtone Customization VVX• Extensive phone diagnostics VVX
Feature list as of UCS 5.3
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Step 4: Conference Room’s Needs Assessment
• How many conference rooms ?• How many executive offices have additional
chairs for small ad-hoc meetings ? • Room sizes ?• How many rooms are video enabled rooms now?• How many do you plan to video enable? When?
How?• Do you have large rooms like training rooms that
need to support voice or video calls ?• Do you have Boardrooms that need to be finely
tuned to mic every participant equally?
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• 360° mic pickup to cover everyone in the room• Expansive mic range to capture all voices clearly• Loud, omni-directional speaker so everyone can
clearly hear• Intelligent mic mixing to reduce background noise
Why Conference Phones?Problem: How to allow groups to easily collaborate using high-quality audio?
Vs.
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VVX Series Business Media Phones Microsoft CX Series Phones
Installed AudioConference Phones
Center of Room Audio/Video Conf.
Only from Polycom
(USB Phone)
Software Features
Step 5: Evaluate and Select Phones and Room Solutions
7 of every 10 phones installed with Lync are from Polycom*
* Canalys Estimates, June 2014 (70.4 % worldwide)
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“Can’t we just use Headsets?”
• Desk phones “always on”• Quickly access telephony features• Additional telephony features
• Must wait for PC to Boot Up• Bluetooth Battery at Zero / Forgot Headset• Corded headset fatigue, tethered to desk
VS
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CX300 R2 USB Phone
• Handset• Speakerphone• Headset jack• Dial pad• Mute, Hold, Redial• Caller ID, Presence
• Headset only
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VVX 300 / 310
• Always on • Transfer• Forward• 6 lines• Call Park
• Handset• Speakerphone• Headset jack• Mute, Hold, Redial• Caller ID, Presence
• Call logs• Conf reminder /
one click to join • Acoustic bubble• …and more
• Headset only
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VVX 400/410 , VVX 500, VVX 600 Phones
Extended Presence (VVX 600 screen)
• Color screens and larger display sizes bring features to life− Easier to see presence status in color− Larger screens display more ‘favorites’
• Line and feature keys (VVX 400/410) or Touchscreens (VVX 500, VVX 600)
• Bluetooth headset support (VVX 600)Select key(Up, Down, L, R)
vs
Touchscreen
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Features on VVX PhonesExchange Calendaring
Group Paging & Push to Talk
Lync Contact Card Visual Voicemail
Real-time Media StatisticsVideo Support (Lync 2010/SIP/H323)
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More Features on VVX PhonesReal-time CPU/Network
Performance Graphing USB Call Recording/Pictures
Micro Browser Custom Background/Keys Custom idle browser branding
Headset Electronic Hook Switch
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New VVX Features in UCS 5.3
Calendar Pop-Up invitesOptimized Call Transfer
Intercom CommunicationsMusic on Hold
Use VVX as Audio I/O source
(BToE)
Selectively Restrict Features
Visual Voicemail
Boss/Admin Enhancements
Ring 1
Ring 2
Multiple Delegates/BossesExchange Call Logs
UCS 5.3 March 2015
ExperienceWorkspace Workflow
Coming 2H 2015
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New in UCS 5.3 – BToE PC Audio Playback
Better Together over Ethernet operation with Lync client integrates phone’s audio with UC client
Polycom is the only 3PIP vendor to support this feature
Now supporting audio streaming
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New in UCS 5.3–Acoustic Fence
Noise cancellation for VVX users using a handset or headset
Compares Audio Levels
“Subtracts” nearby conversations and room noise detected by hands free microphone on VVX
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New in UCS 5.3–Visual Voice Mail
Simplifies voicemail navigation and dial back options
Polycom is the only 3PIP vendor to support this feature
Presence status
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New in UCS 5.3–Native Lync Conferencing (CCCP)
Manage and mute conference participants via the VVX Phone
Polycom is the 1st 3PIP vendor to support this feature
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Selecting the Right Phone Model
Common Areas
Call Centers
General Office
Managers/Executives
Knowledge Workers
Attendants
Entry Level Mid-range Performance Premium
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Polycom Desktop PhonesPositioning VVX Business Media Phones with Microsoft
Entry-level Call centre,cubicle Office, SoHo, cubicle Manager office Executive office,
attendant desk
$394
€304
£261
$494
€380
£327
$274
€228
£183
$194
€161
£129
$499
-$1
169
€416
-€9
44£3
33 -
£777
VVX 300
• High-quality entry level phone
• OpenSIP• Lync qualified• 6 Lines
VVX 400
• Mid-range• Colour screen• Optional Gigabit
Ethernet• 12 Lines
VVX 500
• Colour touch-screen • Video ready• 12 Lines
VVX 600
• Bluetooth support • Video ready • Larger touch-screen • 16 Lines
• Add up to 3 Expansion Modules
• View presence status of up to 200 contacts
• Call ‘favorites’ at the touch of a button
Add Color Expansion Modules
NOTE
updated pricing
NOTE: Pricing based on March 2015 pricelist including the Polycom UCS license for Lync. Refer to the latest pricelist for updated pricing
VVX “Lync Edition” phones include required Polycom UCS Lync license (order codes end in “-018”)
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Polycom Desktop Phones Optimized for Microsoft Lync Polycom CX Desktop Phones
Speaker Phone Teleworker,Cubicle
Common Areas, Hallways, Lobbies
Cubicle, Knowledge worker
Manager, Executive office
$199
€153
£132
$299
€230
£198
$179
€138
£119
$135
€95
£82
• Large color display for call & directory information
• Polycom® HD Voice™
• Crystal-clear audio• Echo-free sound
CX500
• “Better Together” capability when used with a PC.
• Gigabit Ethernet port• Large color display. • Polycom® HD Voice™ • Crystal-clear audio• Echo-free sound
CX600
NOTE: Pricing based on March 2015 Price List . Refer to the latest pricelist for updated pricing
• Wideband audio quality
• USB phones • 2 high-quality
mics• Excellent range • Small group calls
CX100
• USB phone• Monochrome
display with Presence status
CX300 R2
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Ana
log
IP
Small Room Large Room
Voice Conferencing and Unified Conference StationsThe only “portfolio” of audio conferencing solutions qualified with Microsoft
SoundStation IP 5000
SoundStructure
USB
CX3000
Compatible with Lync
SoundStation Duo
Personal
Optimized for Microsoft Lync
Certified for Skype for Business
CX100CX5500 CX5100
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Polycom CX5100 / CX5500 Features and Accessories
CX5500 Unified Conference StationUSB plus standalone SIP TelephonyMicrosoft Qualified, November 2014 for Lync 2013
CX5100 Unified Conference Station USB onlyMicrosoft Qualified, May 2014 for Lync 2013, Lync 2010, Lync Online
Power Data Boxfor CX5100/CX5500
360° CameraWith Locking Privacy Cap
Console with Integrated speaker +
3 omnidirectional mics
Touch user interface (CX5500 Only)
Mute button and indicator lamp
Optional Expansion Mics
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CX5100 / CX5500 Panoramic and Active Speaker Views
Active Speaker
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A Continuum of Solutions for Lync and Skype for Business Room Systems
Boardroom/ ITPVertical solutionConference RoomsHuddle Room
RoundTable100
CX5100/5500
Group 300 Group 500
CX8000 Group 700
Group Series Vertical Solution
Immersive Studio
SMB Enterprise
CX3000
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Step 6: Plan Deployment / Support - Hosted / O365
• Order PSTN phone services• Network Assessment (Recommended)• Select phones• Map features to users• Deploy phones
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Step 6: Plan Deployment / Support – On-Premises Servers
Fax machines?
Bandwidth, QoS ?
SIP Trunks, Toll Fraud, DoS attacks ?
SBAs/Failover, DSCP QoS issues?
Contact Centers ? Provisioning ?
E911?
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Polycom Services for Lync (Skype for Business)Available April 2015• VVX Features & Provisioning QuickStart − Provide best practices and guidance to jump
start Customers’ understanding of Use Cases, Voice Features, VVX Provisioning, Management, and Handset Options.
• HealthCheck for Lync Infrastructure− Lync analysis to help customer be confident
that their infrastructure will support the Voice, Video, and Content workloads they are planning
• End User VVX Orientation− Custom on-site orientation for special Use
Cases such as: Boss/Admin, Reception
• Installation for Voice Handsets− Unpack, Assemble, Firmware, Place on
Desk, Test
• Provisioning & Deployment Support for Handsets − Plan, Provision, and Support VVX
Deployment
NEW!
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Polycom Technology Partner Solutions
Headsets for Polycom Phones
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Event Zero UC Commander – Endpoint Management, Monitor Voice Quality, and more
Provisioning
Voice Quality Monitoring
User Adoption Stats
Free 45 Day Trail• https://www.eventzero.com/itprotools/
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Polycom + Microsoft Momentum
90
35 1st+
40+
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Additional Resources
Technical Blogs
Adam Jacobs @adamjacobs
Jeff Schertz @jdscher
Polycom “The View” blog (Microsoft related posts)
Polycom Solutions for Microsoft http://www.polycom.com/products-services/products-for-microsoft.html
Polycom Support Pages Microsoft Solutions
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Questions?
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Thank You
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New UC Software 5.3 Features
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New in UCS 5.3 – BToE PC Audio Playback
Better Together over Ethernet operation with Lync client integrates phone’s audio with UC client
Polycom is the only 3PIP vendor to support this feature
Now supporting audio streaming
© Polycom, Inc. All rights reserved. 48
New in UCS 5.3–Native Lync Conferencing (CCCP)
Manage and mute conference participants via the VVX Phone
Polycom is the 1st 3PIP vendor to support this feature
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New in UCS 5.3–Calendar Conference Join
Join Lync calls from calendar view
or Pop-up reminder
Polycom is the 1st 3PIP vendor to support this feature
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New in UCS 5.3 – Exchange Auto Discover
Easier plug-and-play deployment out of box
Polycom is the 1st 3PIP vendor to support this feature
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New in UCS 5.3–Exchange Call Logs
Easy to find/dial/save numbers from a synchronized call log
Polycom is the 1st 3PIP vendor to support this feature
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New in UCS 5.3–Visual Voice Mail
Simplifies voicemail navigation and dial back options
Polycom is the only 3PIP vendor to support this feature
Presence status
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New in UCS 5.3–Outlook Contact Integration
Extends user contact search to Outlook contacts
Polycom is the 1st 3PIP vendor to support this feature
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New in UCS 5.3–Optimized Call Transfer
“Long press transfer” improves the transfer experience with additional transfer options
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New in UCS 5.3–Boss/Admin Enhancements
Adds delegation/control features and ring types that PBX customers have been asking for
Boss Admin
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Intercom Communications
Easy and immediate communications between two parties that interact frequently
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New in UCS 5.3–Music on Hold (MoH)
VVX phone provides Music on Hold
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New in UCS 5.3 – STSURI/Option43 Override
MS Lync DHCP Option 43 Requirement
UCS Option43 Override parameter
• Administrators can setup pin/auth in a test environment
• Administrators can prove if their DHCP server is setup correctly
• Administrators can use UCS Option 43 override parameter for older switch firmware with a limited field length for Option 43
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New in UCS 5.3 – Remote Sign-in
• Administrators can remotely log into a common area phones or use for remote troubleshooting
• Simplifies SoundStructure setup
• Supports AD credentials and PIN authentication