© Polycom, Inc. All rights reserved. Roadmap for success: Planning your journey to Skype for Business voice #AskPolycom | @polycom
© Polycom, Inc. All rights reserved.
Roadmap for success: Planning your journey to Skype for Business voice
#AskPolycom | @polycom
© Polycom, Inc. All rights reserved. 2
Speakers
Emilio Rivera Peter Huboi Vince Griffin
About Emilio
• Microsoft voice certified
• 15+ years in voice
networking
• Certified Denver
Broncos fan
About Peter
• 25+ years in voice and UC
• Lives in the Santa Cruz
CA area, but has never
surfed
About Vince
• 20+ years in UC
• Lives in the Atlanta, GA
• Performed one of the first
Polycom integrations with
OCS R2
Solutions Architect,
Polycom
Sr. Marketing Manager,
Polycom
Sr. Services Manager,
Polycom
© Polycom, Inc. All rights reserved. 3
Today’s Topics
• Polycom and Microsoft-Committed to creating better collaboration experiences
• New capabilities in Skype for Business & Office 365
− PSTN Conferencing
− Cloud PBX
• Mitigating risk with migrations
• Hybrid vs cloud deployments
− Questions to consider
• Choosing the right phones for everyone and everywhere
− Desktop and conference room
− Phones designed for different end users
© Polycom, Inc. All rights reserved. 4
Polycom and Microsoft Partnership at a Glance
© Polycom, Inc. All rights reserved. 5
The Polycom Difference Strategic Partner
Polycom and Microsoft deliver end-to-end UC solutions that transform unified communications
Strategic alliance spanning
more than a decade
Broadest portfolio of voice
and video solutions for Skype
for Business and Office 365
Multi-year development,
integration and go-to-
market agreement with
Microsoft
Expanded relationship with
new Skype Room System
products
First and only Microsoft
approved video interop
solution for Office 365
Skype Operations
Framework certified
partner
© Polycom, Inc. All rights reserved. 6
Polycom and Microsoft – Experience the Difference
Breadth of Meeting Devices
• #1 Skype for Business IP Phone Provider
• 1st provider of business media phones and conference phones for Office 365
• Best in class voice and video collaboration Solutions
Direct Integration and Interoperability
Deep Expertise and Global Reach
• Extend Skype for Business experience into Polycom devices
• Access Outlook calendar, Active Director and SfBcontacts via Polycom
• Only qualified interoperability solution – RealConnect – with click to join functionality across devices
• Over 12 years of engineering teamwork
• Global team of Microsoft UC experts to help customers succeed
• Skype Operations Framework Certified-Envisioning, Network Assessment and Support Services
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P S T N C A L L I N GS K Y P E M E E T I N G
B R O A D C A S T
P S T N C O N F E R E N C I N G C L O U D P B X
© Polycom, Inc. All rights reserved. 814
BENEFITS OF SKYPE FOR BUSINESS VOICE
Reach people
easily, when you
need them, with
a single click of
a button
Access from
anywhere—
smartphone, pc,
tablet, desktop
phone
Simple features and
familiar Skype UI helps
end user adoption
Flexible deployment
helps reduce cost,
allows for leveraging
technology investments
and better ROI
PSTN Calling—Easy
number porting, rapid
provisioning and local,
long distance and
international calling
© Polycom, Inc. All rights reserved. 9
POLYCOM AND SKYPE FOR BUSINESS COST SAVINGS
“We estimate that we will save about [US]$100,000 a year by standardizing on Skype for Business Online. This savings
results from reducing the use of third-party conferencing providers, long-distance and toll calling contracts, and PBX and
phone systems.”
- Niv Dolgin, Director of Enterprise Infrastructure, Ixia
© Polycom, Inc. All rights reserved. 10
Mitigating Risks in Your Deployment
User Adoption Know Your Users Environment Issues Showing ROI
• Learning a new interface
• Managing call flow changes in the organization
• Device selection
• Call quality
• Training (End users, IT, Helpdesk)
• Simple, intuitive to use and ad-hoc meetings
• Different users, different workflows
• Organization user assessments
• Different technology capabilities
• Choosing the right devices
• Ensure network is ready for voice and video traffic
• Bandwidth calculations
• Network evaluation/ recommendations
• QoS implementation
• Call endpoints matter—choosing the right phones
• Environmental noise
• Eliminating expensive per minute conference services
• Maintenance costs
• Licensing costs
• Reducing travel costs, increasing collaboration
© Polycom, Inc. All rights reserved. 11
Choosing the Right Phones
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Easy to use and manage
Broadest portfolio
Deep SfBintegration
Best audio experience
7 of every 10 phones sold with Skype for Business/Lync are PolycomSynergy Research, 2015
+
First on Office 365
Polycom Voice Solutions for Skype for Business & Office 365
© Polycom, Inc. All rights reserved. 13
“Can’t We Just Use Headsets?”
• Desk phones are “always on”
• Quickly access features
• Additional telephony features
not in the client
• Must wait for PC to Boot Up
• Bluetooth battery at “zero” / forgot headset
• Headset fatigue/comfort, tethered to desk
VS
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CX300 R2 USB Phone
• Handset
• Speakerphone
• Headset jack
• Dial pad
• Mute, Hold, Redial
• Caller ID, Presence
• Headset only
© Polycom, Inc. All rights reserved. 15
VVX 201, VVX 300 series
• Always on
• Transfer
• Forward
• 2 lines (201)
• 6 lines (300 series)
• Call Park
• Handset
• Speakerphone
• Headset jack
• Mute, Hold, Redial
• Caller ID, Presence
• Call logs
• Conf reminder /
one click to join
• Acoustic Fence
• …and more
+
• Headset only
© Polycom, Inc. All rights reserved. 16
VVX 400 Series, VVX 500/501, VVX 600/601
• Color screens and larger display sizes bring features to life
− Easier to see presence status in color
− Larger screens display more ‘favorites’
• More line and feature keys (VVX 400 series) and Touchscreens (VVX 500/501, VVX 600/601)
• Bluetooth headset support (VVX 600/601)Presence (VVX 500 screen)
Select key(Up, Down, L, R)
Touchscreenvs
© Polycom, Inc. All rights reserved. 17
“Presence” Informs Our Communication’s Choices
Presence Status Examples How we might reach out
Available IM, Voice Call , Video Call
Away Voice Call to Mobile ,
Voicemail
Out of Office Voice Call to Mobile ,
Voicemail, Email
Busy IM, Voicemail
In a Call IM, Voicemail
In a Conference IM, Voicemail
Do Not Disturb Voicemail, Email
Urgent Interruptions Only Voicemail, Email
Offline Voice Call to Mobile ,
Voicemail
Contact Card on Polycom VVX Phone is
accessed with a “long press”
© Polycom, Inc. All rights reserved. 18
Color Expansion Module (EM)
• See the Presence status of “Skype for Business favorites”
• Use “Long Press” to bring up contact cards
Polycom is the only vendor to support color
Expansion Modules with Skype for Business
© Polycom, Inc. All rights reserved. 19
Features to Consider in Your Skype for Business Phones
Workspace Experience Workflow
Audio I/O on S4B client video calls
(BToE)
Acoustic Fence
(Cancel Background Noise)
Visual
Voicemail
Music on Hold
Sound Quality / Microphone Range
Boss/Admin and Intercom
Ring 1
Ring 2
Multiple Delegates/Bosses
Calendar integration
© Polycom, Inc. All rights reserved. 20
RealPresence TrioUnmatched audio experience
Simple interface
• 5.5” color touch display
• Recognizable icons for
easy navigation (Skype UI)
Award winning design
• Thoughtfully placed illuminated mute indicators
• Wi-Fi network enabled
• Bluetooth or USB speakerphone
Most innovative audio
• 360o coverage
• Noise eliminating
NoiseBlock™ technology
• Hear a wide range of sounds
with 1st ever bass reflex port
• 20’ (6m) pickup range
USB
Bluetooth
NFC (Bluetooth)
© Polycom, Inc. All rights reserved. 21
RealPresence Trio Collaboration Kit
Investment protection with RealPresence Trio Visual +
• Accessory for cost-effective visual collaboration
• Share content in or out of call
• HD videoconferencing for huddle rooms Pairs with mobile devices
© Polycom, Inc. All rights reserved. 22
Polycom CX5100 / CX5500 Features and Accessories
CX5500 Unified Conference Station(USB + SIP/VoIP)
CX5100 Unified Conference Station (USB only)
360° Camera
With Locking
Privacy Cap
Power Data Box
(for CX5100/CX5500)
Console with
Integrated speaker +
3 omnidirectional mics
Touch user interface
(CX5500 Only)
Mute button and
indicator lamp
Optional
Expansion Mics
© Polycom, Inc. All rights reserved. 23
Customer: Large financial services organization
Situation: Existing Polycom VVX endpoints and purchased over 200 RealPresence Trios.
Needed expert assistance to ensure their environment and user were ready. The Trios to be
registered to SfB Online and the VVX moving from Avaya to SfB Online
Solution: QuickStart Service ensured environment was ready, shared best practices on
provisioning and defining the use cases, provided guidance on how to use devices and what
features to enable
CASE STUDY: Delivering training and assistance to a customer with voice endpoints
© Polycom, Inc. All rights reserved. 24
Planning for a Successful Deployment
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SfB Online Pilot Services
Pilot for Voice Endpoints
• Activities around Endpoint Use Cases to support a Voice or Conferencing Pilot
• Focus on Endpoints including VVX, Trio, CX5000, CX8000, MSR, GS
Pilot for SfB Online PSTN Conferencing
• Activities around Envisioning, Adoption, On Premise Infrastructure Readiness, Network Assessment Essentials, Portal Readiness, Endpoint Use Cases to Support a PSTN Conferencing Pilot
• Trio, CX5000, CX8000, MSR, GS (Endpoints that register to SfB Online)
Pilot for SfB Online CloudPBX w/MSFT Calling Plans
• Activities around Envisioning, Adoption, On Premise Infrastructure Readiness, Network Assessment Essentials, Portal Readiness, Endpoint Use Cases to Support a Cloud PBX & PSTN Conferencing Pilot with Microsoft Calling Plans
• VVX, Trio, CX5000, CX8000, MSR, GS (Endpoints that register to SfB Online)
Pilot for SfB Online Cloud PBX w/On Premises Calling Plans
• Activities around Envisioning, Adoption, On Premise Infrastructure Readiness, Hybrid or CCE Implementation, Network Assessment Essentials, Portal Readiness, Endpoint Use Cases to Support a Cloud PBX & PSTN Conferencing Pilot with On Premises Calling Plans
• VVX, Trio, CX5000, CX8000, MSR, GS (Endpoints that register to SfB Online)
© Polycom, Inc. All rights reserved. 26
Polycom Services-The Partner of Choice for O365 Voice Services
Expertise Backed by
Experience
Working with you to
assess and define
your organizations
needs
• Solution Architects
• Systems Engineers
• Services Sales and
Business Dev.
Managers
Customer Challenge - Migrating from traditional telephony to Skype for Business / O365 Enterprise Voice
Service DeliveryPre Sales Support
Skype Operations Framework certified
partner
• Project Managers
• SfB Certified Consultants
• Consultants and engineers with expertise in
networking, adoption, integration, telephony,
handset provisioning and installation, app
development, etc.
• Global Partner network
Deployment and
Integration Specialist
with average 15+
years experience
© Polycom, Inc. All rights reserved. 27
Services for Voice Endpoints• Provide best practices and guidance to jump start Customers’ understanding of
Endpoints
• Setup a Provisioning Server, Provision up to 5 Endpoints as Examples of 2 Use Cases
• Define success criteria for Pilot and Manage & Support Pilot Group
Pilot
• Provide best practices and guidance to jump start Customers’ understanding of Use Cases, Voice Features, VVX Provisioning, and Management.
• Setup a Provisioning Server, Provision up to 20 Endpoints as Examples of 2/10/20 Use Cases, and allow End Users to see features
Solution Design
• Includes Basic Implementation
• Project Management, Provisioning Server, & Planning for the Migration
• Create Install Checklist
Advanced Implementation
• Includes Installation
• Provisioning & Support of the Installation Team
• Customer provides Install ChecklistBasic Implementation
• Physical Unpack, Assemble, Firmware, Place on Desk, Test
• Customer provides Install ChecklistInstallation
• Focus on “special” use cases (boss/admin, reception, overhead paging, call group pickup)
• Work directly with End Users
End User Orientation
© Polycom, Inc. All rights reserved. 28
Example: SOF Phase for a Proof of Concept or Pilot
Plan Deliver Operate Iterate
Envisioning
Success criteria
Use cases
Infrastructure
readiness
Network readiness
Portal readiness
Design
Plan
Deliver
Operate
Repeat
Proof of Concept Expand
Deploy infrastructure
prerequisites
Assign licensing
Provision and deploy
endpoints
Adoption plan
Migrate users
Support pilot group
Knowledge transfer
Review and monitor
Call Quality
Dashboard
© Polycom, Inc. All rights reserved. 29
Customer Path to SfB Online
POC/Pilot
• Cloud PBX
• PSTN Conferencing
Plan for Production Migration• Solution Design for
Voice Endpoints
• Network Assessment Advanced
• Hybrid/CCE
• AADC/SSO
• Adoption
• RealConnect Integration
Methodical Site by Site Migration
• Implementation Advanced / Basic
• Installation
• End User Migration
• Onsite Support
© Polycom, Inc. All rights reserved. 30
Customer: Leader in specialty materials for the semiconductor and electronics industry
Situation: Spun off from its parent company and no longer had access to Vodafone conferencing
solution; made decision to migrate to Skype for Business Online – PSTN Conferencing.
Solution: Engaged Polycom to assist in planning for migration, enabling Skype for Business PSTN
Conferencing, user-based billing and 800 number functionality; also configuring local dial-in numbers for
users and reporting on service usage
Next Steps: PoC for PSTN Conferencing; broad-scale rollout; enablement of Cloud PBX functionality
CASE STUDY: An enterprise transitions to Skype for Business Online for PSTN Conferencing
© Polycom, Inc. All rights reserved. 31
Mitigating Risks in Your Deployment
User Adoption Know Your Users Environment Issues Showing ROI
• Learning a new interface
• Managing call flow changes in the organization
• Device selection
• Call quality
• Training (End users, IT, Helpdesk)
• Simple, intuitive to use and ad-hoc meetings
• Different users, different workflows
• Organization user assessments
• Different technology capabilities
• Choosing the right devices
• Ensure network is ready for voice and video traffic
• Bandwidth calculations
• Network evaluation/ recommendations
• QoS implementation
• Call endpoints matter—choosing the right phones
• Environmental noise
• Eliminating expensive per minute conference services
• Maintenance costs
• Licensing costs
• Reducing travel costs, increasing collaboration
© Polycom, Inc. All rights reserved. 32
Next Steps
• Download the Forrester Economic Impact Report
• Download the VVX Phones Reference Guide, Skype for Business Edition
© Polycom, Inc. All rights reserved. 33
Questions