Advancing Standardisation Needs in Singapore’s Service Economy Presented by Ms CHOY Sauw Kook Assistant Chief Executive Quality & Excellence SPRING Singapore 2015 ANSI Conference: Standards and the Service Economy September 29, 2015 Part of the World Standards Week 2015 series of events
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Advancing Standardisation Needs in
Singapore’s Service Economy
Presented by
Ms CHOY Sauw Kook
Assistant Chief Executive
Quality & Excellence
SPRING Singapore
2015 ANSI Conference: Standards and the Service Economy
September 29, 2015
Part of the World Standards Week 2015 series of events
ANSI Conference: Standards and the Service Economy | September 29, 2015
Information on this slide is confidential and strictly for use by SPRING Singapore officers only.
It should not be used or referred to by third parties without prior written consent from SPRING Singapore
Slide 2
Outline
Overview of SPRING Singapore Singapore’s Service Standardisation Approach
Service Standardisation Focus Areas - Initiatives &
Examples
ANSI Conference: Standards and the Service Economy | September 29, 2015
Information on this slide is confidential and strictly for use by SPRING Singapore officers only.
It should not be used or referred to by third parties without prior written consent from SPRING Singapore
Slide 3
Overview of SPRING Singapore
ANSI Conference: Standards and the Service Economy | September 29, 2015
Information on this slide is confidential and strictly for use by SPRING Singapore officers only.
It should not be used or referred to by third parties without prior written consent from SPRING Singapore
Slide 4
SPRING: A Part of the Ministry of Trade & Industry
Promote industry &
enterprise development
and build trust in
Singapore’s products &
services
Industry
development and
foreign investment
attraction
Ensure supply of
industrial facilities
and industrial
space
Promote and
develop Sentosa
Island
Promote international trade and
globalisation of Singapore-
based enterprises
Develop Singapore’s
research capabilities
Promote a
competitive and
reliable energy
industry
Promote and develop
tourism industry
Regulate anti-
competitive
activities
MTI’s Mission: To promote economic growth and create good jobs,
to enable Singaporeans to improve their lives
ANSI Conference: Standards and the Service Economy | September 29, 2015
Information on this slide is confidential and strictly for use by SPRING Singapore officers only.
It should not be used or referred to by third parties without prior written consent from SPRING Singapore
Slide 5
Singapore’s Quality & Excellence Framework
Quality Products
& Services
Excellent
Organisations
Market
Access
Health,
Safety & Environment
Key Pillars
Standards Conformance Regulations Int’l & SG
Standards*
Business &
Service
Excellence
Standards*
Measurement
Standards
Accreditation*
Certification
Testing &
Inspection
Calibration
Consumer
Protection
Acts*
Weight &
Measures Act*
Requirements
by other
regulators
Outcomes
*managed by SPRING SG
ANSI Conference: Standards and the Service Economy | September 29, 2015
Information on this slide is confidential and strictly for use by SPRING Singapore officers only.
It should not be used or referred to by third parties without prior written consent from SPRING Singapore