Simon Mainwaring_We First

Simon Mainwaring, Session 1

PRESENTED July 5 2012

High Tech & Telemarketing

Source: 2012 American Express Global Customer Service Barometer

Return on Customer Service

Source: 2012 American Express Global Customer Service Barometer

Return on Purpose

Source: 2012 Nielsen Global Social Responsibility Report

Simon Mainwaring, Session 2

PRESENTED June 7 2012

Sell, Serve, Engage on Facebook

Respond and Reward Fans

Pinterest

•Have Descriptive Video Pins/Pinboards

•Keep Your Videos Short

•Clearly Describe Content

•Curate Fresh Videos with Descriptions

•Include “Pin This” Annotations

•Add “Pin Me” Notices in Video Outtros

•Repin Videos by Others

•Add Pinterest to Your Website

Tradeshows: Mexport

Building Reputation/PR though LBS

Thank you, Tijuana!

For these slides, email:

[email protected]

Twitter: @SimonMainwaring

Email: [email protected]