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SHOCKING TRUTH ABOUT AUTOMATED ATTENDANTS
18

Shocking Truth About Auto Attendants

Jul 03, 2015

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Less than 30% of calls to your business are from customers. Learn what you can do about it to increase customer satisfaction and save money.
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Page 1: Shocking Truth About Auto Attendants

SHOCKING TRUTH ABOUT AUTOMATED ATTENDANTS

Page 2: Shocking Truth About Auto Attendants

Some people are better than others at answering the calls that come into your business.

Page 3: Shocking Truth About Auto Attendants

And research indicates that on average, only 3 out of 10 of calls to your business are from customers.

Page 4: Shocking Truth About Auto Attendants

Most calls to businesses from “friends and family”, other employees, outside vendors, other enterprise support staff.

Page 5: Shocking Truth About Auto Attendants

If the reason for live operator answering all incoming phone to provide “high touch” personal attention to the company’s clients then…

Page 6: Shocking Truth About Auto Attendants

Consider a high quality “automated attendant.” But before we get too excited about automation...

Page 7: Shocking Truth About Auto Attendants

SHOCKING TRUTH ABOUT TELEPHONE KEYPADS

Page 8: Shocking Truth About Auto Attendants

“Spell the name of the employee you wish to reach using your

telephone keypad…”

Page 9: Shocking Truth About Auto Attendants

“Spell the name of the employee you wish to reach using your

telephone keypad…”

Page 10: Shocking Truth About Auto Attendants

“Spell the name of the employee you wish to reach using your

telephone keypad…”

Page 11: Shocking Truth About Auto Attendants

“So what’s the solution?”

Page 12: Shocking Truth About Auto Attendants

“Don’t annoy your callers…”

Page 13: Shocking Truth About Auto Attendants

Allow your callers to simply SAY the name of the person they want to talk to instead of fussing around with SPELLING.

Page 14: Shocking Truth About Auto Attendants

Previously, deploying premise based speech applications was tricky and expensive.

Page 15: Shocking Truth About Auto Attendants

Leverage a new service that removes technical challenges and expense of speech recognition applications.

Page 16: Shocking Truth About Auto Attendants

Leverage speech recognition to grow revenue, reduce churn, and delight customers without expensive capital.

Page 17: Shocking Truth About Auto Attendants

Discover new cloud based business model delivering high quality speech recognition applications easily and affordably.