CONFERENCE SESSION Delivering SharePoint as a service As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing. In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise. As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies. This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference. Session speaker: Anders B. Skjønaa Anders was working at Microsoft when the first version of SharePoint was developed and launched and he has been one of the go-to guys for understanding the up’s and down’s of the platform ever since. Today, Anders is a partner in SharePointPeople, a strategy, architecture and governance advisory firm in Denmark, and a frequent speaker and author on SharePoint business topics.
Share point as a service - JBoye13
May 10, 2015
As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing.
In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise.
As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies.
This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.
In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise.
As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies.
This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.
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CONFERENCE SESSION
Delivering SharePoint as a serviceAs SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing.
In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise.
As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies.
This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.
Session speaker: Anders B. SkjønaaAnders was working at Microsoft when the first version of SharePoint was developed and launched and he has been one of the go-to guys for understanding the up’s and down’s of the platform ever since. Today, Anders is a partner in SharePointPeople, a strategy, architecture and governance advisory firm in Denmark, and a frequent speaker and author on SharePoint business topics.
#JBOYE13
DELIVERING SHAREPOINT AS A SERVICE
Anders B. SkjønaaStrategy, Architecture and Governance guy
DELIVERING SHAREPOINT AS A SERVICE
AgendaSESSION ABSTRACTAs SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing.
In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise.
As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies.
This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.
Understanding SharePoint platform complexity
Repositioning SharePoint as a service platform
Building the Service Definition for SharePoint
The SharePoint Service Roadmap
Organizing around the SharePoint Service
SharePoint Service Governance
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a serviceWhat are our goal with this?
Boost user-adoption of SharePoint Create a strategy for the entire SharePoint service
Divide SharePoint into solutions business users can relate to
Establish a common communication platform
Strengthen SharePoint ROI (Return On Investment) Drive adoption of the solutions offered on SharePoint
Standardize ALL solutions and ALL processes
Automate when possible
Enable the ability to plan ahead Create 24-36 months roadmap for everything SharePoint
Embrace the complexity of the technology Use a standard solution catalogue to create a clear scope
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
• Something that is well defined and described
• Something you can communicate clearly to your customers
(the business)
• Something you can give a price tag
• Something you can deliver, manage and control
• Something you customers can order from you
You are now a SERVICE PROVIDER
What is a Service?
DELIVERING SHAREPOINT AS A SERVICE
Understanding SharePoint complexity
Enterprise SearchManaged Metadata
Profile ImportDevelopment
BrandingAccess Services
Excel Service PerformancePoint
Secure StoreState Service
Visio Graphics ServicesApp Store
Workflow ManagementTesting
…
InfrastructureDatabases
NetworkingCapacity Management
FailoverSharePoint Online
Office 365
On-premise farmsBackup
Deployment…
IntranetExtranet
Public WebsiteProject sites
Collaboration sitesHR Self-service
Enterprise Social
MySiteCommunities
Business IntelligenceSearch Portal
…
Infrastructure & IT
Platform Services & Processes
Business Applications
< 16:30
1. Se
rvic
e D
eliv
ery
- Build your SharePoint strategy- Establish and educate the delivery organization- Start strategic communication with business
2. S
ervi
ce D
efin
ition
- What are you delivering? (not SharePoint!)- Service Catalogue of standard services- Service options- Pricing / Cost recovery- Prepare a Service roadmap for SharePoint
3. S
olut
ion
mar
ketp
lace
- Communicate / market your service offerings- Enable a “marketplace” for your customers
4. M
anag
e an
d de
liver
- Standardize- Automate- Govern- Evolve
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
DELIVERING SHAREPOINT AS A SERVICE
Building your Service definitionWhat types of solutions are you offering on SharePoint?
MySite Teamsites Intranet portals
Partner / extranet
collaboration sites
Public websites
Here’s a pretty common example…
Application sites
1 site per user Storage Quota Site provisioning User Profile data Customization &
maintenance Social
Same solution for all
Mass production Storage Quota Site provisioning Standard solutions App Store Social
Site templates Leveled SLA Apps Storage Quota
Few sites Web application Branding Apps WCMS Content Staging &
governance
Custom functionality using SharePoint Apps
Limited production Isolated infrastr. Storage Quota “X-User”
Management Content governance
Same base solution for all
Storage Quota
Few sites Isolated infrastr. Web application Branding / WCMS High availability Content staging &
governance
Limited custom functionality
Limited production Isolated infrastr. Storage Quota Request / Approval Custom code Release
Management
Apps Storage Quota
SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS
DELIVERING SHAREPOINT AS A SERVICE
Building your Service catalogueWhat solutions can your customer order from you?
MySite Teamsites Intranet portals
Partner / extranet
collaboration sites
Public websites
Again… This is an example…
Application sites
MySite Personal Profile
Project Site Team site Document Archive
Site provisioning tool
Small Large
Governance framework
Advisory
External project site Customer/Partner
Collaboration site
Site provisioning tool
Governance Framework
‘
Public WCMS website (with multiple Service options)
Governance Framework
Small Medium Large
AdvisoryIncluded in “seat” Included in “seat” Included in “seat” Included in “seat” Included in “seat” Included in “seat”
Service Catalogue Service Catalogue Service Catalogue Service Catalogue Service Catalogue Service Catalogue
Service Definition
Service Catalogue
Basic SharePoint Service
< 16:45
A plan for the future… We need a roadmap to…
…understand what services and functionality can be offered at what time
…be able to scale resources in the service delivery team
…be proactive in budget planning
…be able to make important prioritization along the way
The SharePoint Service Roadmap should include; Development and launch of new managed services
Infrastructure updates
High level cost and resource estimations
High level business plans
DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service Roadmap
Business Applications
Managed Processes
Platform Services
Mapped to the governance framework implemented
2013 2014 2015
DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service RoadmapBUSINESS APPLICATIONS
MANAGED PROCESSES
PLATFORM SERVICES
< 16:50
DELIVERING SHAREPOINT AS A SERVICE
Organizing around the SharePoint ServiceWho
BUSINESS USERS
“Buy” well defined services from “a vendor” (SharePoint Service Delivery)
ARCHITECTURE & SERVICE ADVISORY
Connect the business to the technology; provides technology roadmaps and gives
advice to business decision makers
SHAREPOINT SERVICE DELIVERY Maintain the technology platform and deliver a catalogue of relevant services (solutions)
to “customers” – the business
. . . . . . . . . . . . . . . .
SharePoint DeliveryService Delivery Manager (SDM)
SP Enterprise Architecture
Enterprise Architecture
SharePoint Platform Governance Practice
Corporate IT Strategy alignement
Project #1 Project #2 Project #n
SharePoint Operations• Operations Tasklist• Service Calls
ServersStorage
Databases
Release Management
Operations Management
Corporate IT Governance alignment
Software / Platform Selection
IT Delivery
Service Delivery & Governance alignment
Service Pricing
. . .
. . .
Solution Architect
Development
Testing
Deployment
Project Management
Solution Architect
Development
Testing
Deployment
Project Management
Solution Architect
Development
Testing
Deployment
Project Management
Technical Service Manager (TSM)
Infrastructure Services
Database Service Delivery
Server Delivery
Storage Delivery
. . .Application Maintenance
Governance Board
Service Calls Queue
Service Owners(Business Applications)
End Users
Customers
DELIVERING SHAREPOINT AS A SERVICE
Practicing Governance
Effective ProjectsOptimizing cross-
organizational Knowledge Sharing
Information Management &
Security
MANAGED SYSTEMS
BUSINESS APPLICATIONS MANAGED PROCESSES PLATFORM SERVICES
OPERATIONAL CONTROLS
COMPLIANCE CONTROLS
…
…
“PROGRAM SITE”
…
APP DESIGN & UDVIKLING
SERVICE ROADMAP
…
NINTEX WORKFLOW
MANAGED METADATA
INTRANET BRANDING SEARCH
SERVICE OWNER
BUSINESS APPLICATION OWNER
MANAGED PROCESS OWNER
PLATFORM SERVICE OWNER
Responsible for the entire SharePoint Service Communication to Management Owner of SharePoint Strategy
SERVICE DELIVERY MANAGER Responsible for SharePoint Service Delivery Driving SharePoint governance practice Drives platform change management
GOVERNANCE PRACTITIONER General role that performs controls and report status and issues Same for operational and compliance controls Both Business users and IT people will have this role
Owner of one or more business applications Provides policies and controls for relevant applications Collect business requirements / user advocate
Owner of one or more managed processes Provides policies and controls for relevant processes Quality and Service efficiency
Owner of one or more platform services (technical) Provides policies and controls for relevant platform services Work with Architect fo delivery foundation for the functional scope
of the platform
DELIVERING SHAREPOINT AS A SERVICE
Summary REPOSITIONING AS A SERVICE
BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP
ESTABLISHING A SERVICE DELIVERY ORGANIZATION DRIVE PROGRESSIVE GOVERNANCE
I am now ready for QUESTIONS!
Anders B. Skjønaa
Accept connections from JBoye13 on LinkedIn: linkedin.com/in/skjoenaa
Blog: sharepointpeople.wordpress.com
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