Service Training

SERVICE TRAININGHunger GamesOctober 4, 2014

The Vision

• We want to take our guests to the capitol before the 74th Annual Hunger Games has taken place! We will have interviews with Katniss and Peeta, a parade of tributes, and clips from the previous years of the Hunger Games!

1st Course

Dandelion Salad

Pecans, Dried Cherries, Pears, Goat Cheese • Allergies to be aware of:

• Nuts

2nd Course• Seared Trout over Beet Puree • Veg Option: Apple, Pear, and Arugula over Beet Puree • Allergies to be aware of:

• None

3rd Course• Katniss’ Favorite Lamb Chops • Veg Option: Portobello Mushroom Wellington • Allergies to be aware of:

• None

4th Course

• Dark Chocolate Crème Brulee

• Vegan/Dairy Free Option

Night Lock Berries

Coffee/ Tea Service

• Begins right after dessert is served• Head Server & Server 2

• Serve Decaf or Regular Coffee and Mint Tea to the first table in their section

• Server 3 & 4• Server Decaf or Regular Coffee and Mint Tea to the second

table in their section

• So on and so on…• Beverage Servers are to take trays of creamer to

each table, start in front and work to back

Serving Style: Modified Gold Plate Service

• All guests at the table are served at the same time• 4 servers per table

• 1st Head Server – responsible for leading the team• “Guest’s Key Contact”

• 2nd Server• 3rd Server• 4th Server

STAGE

12

3

6

9

Server #1 – Head Server

Server #2

Server #3

Server #4

Satellite Kitchen

3

6

9

Getting to the Table

Server Table Positions

12

3

6

9

Server #1 - Head Server

Server #2

Server #3

Server #4

How to Serve

• Hold one plate in each hand• Walk to 1st position at table• Wait for Head Server’s queue and then all serves

place the first plate take one step to the left to get to 2nd position wait for Head Server’s queue and then all servers place their second plate

12

3

6

9

Server #1 - Head Server

Server #2

Server #3

Server #4

Always:

• LOWER LEFT• When serving plates, you always lower the plates on the

left side of the guest

• RAISE RIGHT• When clearing plates, you always raise the plates on the

right side of the guest

Things to Remember:

• Always stay in the proper order• Never leave the satellite kitchen without your entire

team (Never return without being in order)• Always have one plate in each hand• Place the left plate first, and the right plate second• When exiting the dining room, NEVER exit through

the satellite kitchen entrances• Exit through the side doors

Things to remember:• Serve the table closest to the stage first

•ALWAYS SMILE

Clearing Plates

• Same style of service• All plates cleared at the same time

• Follow head server to table• Wait for queue to pull first plate• Take one step to the left, to get to second position• Wait for queue to pull second plate• Follow head server around the table and out of the

dining room

THANK YOU!!

AND MAY THE ODDS BE EVER IN YOUR FAVOR

Now, it’s time to practice!!