Service Training

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Service Training

Contents

1 General 51.1 Introduction 61.2 Bottom-up training system 61.3 Organizational/schedule 82 Restoration and prosthetics 11 R&P course level 1 overview 122.1 Level 1 R&P courses 132.1.1 L1 R&P complete 132.1.2 L1 Built-in R&P 132.1.3 L1 Synea and Alegra 142.1.4 L1 Primea 142.2 Level 1 R&P modules (can be combined individually) 152.2.1 Theory for Level 1 modules 152.2.2 Practice for Level 1 modules 15 Level 1 R&P Modules 15 R&P course level 2 overview 162.3 Level 2 R&P courses 172.3.1 L2 R&P complete 172.3.2 L2 Built-in R&P 172.3.3 L2 Synea and Alegra 172.3.4 L2 Primea 182.4 Level 2 R&P modules (can be combined individually) 182.4.1 Theory for Level 2 modules 182.4.2 Practice for Level 2 modules 18 Level 2 R&P Modules 183 Sterilization, hygiene & maintenance 21 Level 1 sterilization courses overview 223.1 Level 1 sterilization courses 223.1.1 L1 Steri complete 223.1.2 L1 Lara 233.1.3 L1 Lisa VA131 233.1.4 L1 MS 233.1.5 L1 Lisa 500/300/500 fully automatic 23 Level 2 sterilization courses overview 243.2 Level 2 sterilization courses 243.2.1 L2 Steri complete 243.2.2 L2 Lara 253.2.3 L2 Lisa VA131 253.2.4 L2 MS 253.2.5 L2 Lisa 500/300/500 fully automatic 253.2.6 L2 Lina MB/Lina PRO13-003 253.3 L1 and L2 sterilization modules (can be combined individually) 25 Level 1 Hygiene and maintenance course overview 263.4 Level 1 Hygiene and maintenance course 263.4.1 L1 Hygiene and maintenance complete 26 Level 2 Hygiene and maintenance course overview 273.5 Level 2 Hygiene and maintenance course 27

3.5.1 L2 Hygiene and maintenance complete 273.6 Level 1 and Level 2 Hygiene and maintenance modules (can be combined individually) 274 Oral surgery and implantology 29 Level 1 OSI courses overview 304.1 Level 1 OSI courses 314.1.1 L1 Oral surgery & Implantology complete 314.1.2 L1 Implantmed complete 314.1.3 L1 Implantmed V2016 and above 324.1.4 L1 prosthodontic screwdriver with instruments 32 Level 2 osi courses overview 334.2 Level 2 OSI courses 334.2.1 L2 Oral surgery & Implantology complete 344.2.2 L2 Implantmed complete 344.2.3 L2 Implantmed: V2016 and above 344.3 Level 1 and level 2 modules (can be combined individually) 355 Prophylaxis & periodontology 37 Level 1 P&P course overview 385.1 Level 1 P&P course 385.1.1 L1 Prophy & perio complete 38 Level 2 P&P course overview 395.2 Level 2 P&P course 395.2.1 L2 Prophy & perio complete 395.2.2 L1 and L2 P&P modules (can be combined individually) 396 Endodontics 416.1 Level 1 and Level 2 Endodontics modules 427 Dental laboratories 45 Dental laboratories course overview 467.1 Level 1 course 467.1.1 L1 Dental laboratory complete 46 Dental laboratories course overview 477.2 Level 2 course 477.2.1 Dental laboratory complete 478 Built-in 49 Built-in course overview 508.1 Level 1 Built-in course 508.1.1 Level 1 Built-in complete 508.2 Level 2 Built-in course 518.2.1 Level 2 Built-in complete 518.3 L1 and L2 Built-in modules (can be combined individually) 519 Train the trainer 5310 Additional modules and services 5710.1 Visit to local service centre 5810.2 Company tour and W&H museum 5810.3 Old versions 5810.4 Medical application background (On request) 5810.5 Online feedback session (On request) 59

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1General

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Every Level 1 student gets to know the W&H PartnerNet› We introduce all the relevant service documents and tools necessary for

successfully carrying a repair.› Techinfo (index, modification number, etc.)› Spare part drawings› Complaint handling› Account will be created

The W&H service area is changing its trainings concept. The previously approved training programme will still be available, but now new ideas will be implemented.

› Training courses with fixed dates at a particular location› Ready-made training courses or individual training modules for different

products› Practice-based training programmes› Experienced professional trainers with extensive knowledge› Training for trainers, so that training can be delivered at

local level in the respective native language› Groups of max. 6 participants

Level 1: Participants have little to no previous knowledge of W&H products. For service partners, to acquire skills for repair and maintenance of W&H products.

Training objectives and content:› The participant is aware of their role and responsibility in the

service of W&H products.› The participant learns how to use the tools and testing equipment.› The participant is familiar with the essential spare parts.› The participant is able to independently carry out error analyses and

knows about the basic application of the device› The service partner is aware of the investments required to

repair the product.› Acquisition of Training Certificate Level 1

(first authorization to carry out repairs)

Level 2: The participants already have experience of W&H products. The target group is employees from Subs/Service Hubs and partners who require a deeper understanding of service and repair in order to handle support cases more effectively and competently. They make the decisions for support requests, have an overview of common errors and can initiate appropriate measures (e.g. providing information to the next subsidiary/W&H Bürmoos)

Training objectives and content:› Feedback sessions/sharing practical experiences› Familiarity with the latest product updates and news› Deeper technical understanding/troubleshooting tips

Train the trainer: The participants learn how to give service trainings to partners. With this course the participants get the admission to perform trainings (Level 1 and Level 2).

More information in chapter 9.

1 year practical experience

2 years practical experience

1.1 Introduction

1.2 Bottom-up training system

Level 1 Level 2 Train the Trainer

› Theory› Practice› Examination› Certificate L1

› Feedback session › Sharing experiences› Practice› Examination› Certificate L2

› Admission to perform W&H service trainings

› Training Certificate

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Notes1.3 Organizational/schedule

Course:A Course is a package of several modules. Please choose one or more desired courses, you find here in this training catalogue. There are also courses with fixed dates/location published on the W&H Webpage.

Module:A module is one single training unit – our courses are made up of certain modules. If you pick a selection of modules, W&H service department organizes you an appropriate training on demand.

There are courses and modules for every level available!

Structure:No matter if you choose a course or select your training out of different modules, W&H will organize the training with the following structure for the best success:

01 Theory:› Relevant service documentation› Product introduction or product updates› Set-up and function of the device or extensive technical background› Care and maintenance› Optional: Factory/museum tour on request

02 Practice:› Common errors› Troubleshooting› Basic application (Application field of the device, wrong application)

03 Examination:› After the training the participants take part on an examination. › This examination has a theoretic test as well as a practical test

Rate of service Trainings:Costs for one training day: € 1100*

* Price without accommodation/travel expenses

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Restoration and Prosthetics

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*course duration without need of translation effort of the course content

Modules:› Synea straight and

contra-angle handpieces

› Synea turbines› Alegra turbines› Alegra straight and


› Roto Quick

› Add-on MF-100› Add-on AF-100› Air motor› Electric motor› Primea› Built-in motor

controller› Built-in Advanced Air› Built-in Piezo

Trainer: Lettner Norbert / Martin Huber / Günther KneisslMethods: Theory lessons and hands-on trainingDuration: 4 daysLocation: Bürmoos or on site

R&P Course Level 1 Overview 2.1 Level 1 R&P courses

L1 R&P complete

4 days*

L1 theorie module

Alegra turbines

Roto Quick

Add-On MF-100

Add-On AF-100

Air motor

Electric motor

Primea

Built-in motor controller

Built-in Advanced Air

Built-in Piezo

Alegra straight and contra-angle

handpieces

Synea turbines

Synea straight and contra-angle

handpieces

L1 Built In R&P

2 days*

L1 theorie module

Add-On AF-100

Primea

Electric motor

Add-On MF-100

Built-in Piezo



L1 Primea

1,5 days*

L1 theorie module

Add-On AF-100

Primea

L1 Synea and Alegra

2,5 days*

L1 theorie module

Alegra turbines

Alegra straight and contra-angle

handpieces

Synea straight and contra-angle

handpieces

Synea turbines

2.1.1 L1 R&P complete

Your benefits:This course covers the whole range of W&H restoration and prosthetics products. In addition, training is also provided on the various built-in versions and their installation/troubleshooting. The training includes a comprehensive product introduction and overview. Participants are given an overview and comparison of the different products. They are also given guidance on the important care and maintenance steps. The basic applications of the products are introduced, along with tips for troubleshooting. In the practical part, participants learn how to repair products and how to properly test them.

Modules:› Built-in Advanced Air› Built-in motor controller › Primea› Built-in Piezo

› Electric motor› MF-100› AF-100

Trainer: Günther Kneißl / Martin HuberMethods: Theory lessons and hands-on trainingDuration: 2 daysLocation: Bürmoos or on site

2.1.2 L1 Built-in R&P

Your benefits:Participants in this course will learn the technical principles (electronics, CAN bus, etc.) required for installing and troubleshooting built-in products. Participants learn about the functions and installation options for the components. The different versions are introduced. Participants are given tips and tricks for troubleshooting.

Roto Quick

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Modules:› Primea› Add-on AF-100

Trainer: Norbert Lettner / Günther KneisslMethods: Theory lessons and hands-on trainingDuration: 1.5 daysLocation: Bürmoos or on site

2.1.4 L1 Primea

Your benefits:This course focuses on the new Primea technologies. Participants learn about the functions and set-up of the instruments and devices. Participants also receive guidance in important care and maintenance steps. In the practical part, participants learn how to repair products independently and then how to properly test them.

2.2.1 Theory for Level 1 modules› Introduction of products and models/coding (colour rings)› Definition of handpiece/contra-angle handpiece,

speed increasing / decreasing› Different chucking systems› Common errors› Hygiene and maintenance› Repair performance

2.2.2 Practice for Level 1 modules› Carrying out repairs› Tips and tricks› Learning how to handle repair tools› Repair simulation

2.2 Level 1 R&P modules (can be combined individually)Note: The same theory and practice content applies for all L1 modules

Synea straight andcontra-angle handpieces

Add-On MF-100


Synea turbines Alegra turbinesAlegra straight and


Roto Quick

Add-On AF-100 Air motor Electric motor Primea

Built-in Advanced Air Built-in Piezo

Modules:› Synea straight and contra-angle handpieces› Synea turbines › Alegra straight and contra-angle handpieces› Alegra turbines› Roto Quick

Trainer: Norbert LettnerMethods: Theory lessons and hands-on trainingDuration: 2.5 daysLocation: Bürmoos or on site

2.1.3 L1 Synea and Alegra

Your benefits:This is a specialized course for all Synea and Alegra products. Participants learn about the functions and set-up of the instruments. The course provides a comprehensive product introduction and overview. Participants also receive guidance in important care and maintenance steps. The basic applications of the products are introduced, along withtips for troubleshooting. In the practical part, participants learn how to repair products independently and then how to properly test them.

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R&P Course Level 2 Overview

L2 R&P complete

2 days*

L2 theorie module

Roto Quick

Add-On AF-100

Primea

Electric motor and air motor

Built-In refresh

Add-On MF-100

Synea turbines / straight and contra-angle handpieces

Alegra turbines / straight and contra-angle handpieces

L2 Built In R&P

1 day*

L2 theorie module

Primea

Add-On AF-100

Add-On MF-100

Electric motor

Built-In refresh

L2 PrimeaL2 Synea and Alegra

0,5 days*1 day*

L2 theorie moduleL2 theorie module

Add-On AF-100Alegra turbines /

straight and contra-angle handpieces

Roto Quick

PrimeaSynea turbines /

straight and contra-angle handpieces

All level 2 courses have the following benefits for participants:› Feedback sessions/sharing practical experiences› Familiarity with the latest product updates and news› Deeper technical understanding/troubleshooting tips

2.3 Level 2 R&P courses

Modules:› Alegra turbines / straight and contra-

angle handpieces› Synea turbines / straight and contra-

angle handpieces› Roto Quick

› Add-On MF-100› Add-On AF-100› Primea› Electric motor and air

motor› Built-In refresh

Modules:› Synea turbines / straight and

contra-angle handpieces› Alegra turbines / straight and

contra-angle handpieces› Roto Quick

Trainer: Lettner Norbert / Martin Huber / Günther KneisslMethods: Theory lessons and hands-on trainingDuration: 2 daysLocation: Bürmoos or on site

Trainer: Norbert LettnerMethods: Theory lessons and hands-on trainingDuration: 1 dayLocation: Bürmoos or on site

2.3.1 L2 R&P complete

2.3.3 L2 Synea and Alegra

Modules:› Built-In refresh› Primea› Electric motor› Add-On MF-100› Add-On AF-100

Trainer: Martin Huber / Günther KneisslMethods: Theory lessons and hands-on trainingDuration: 1 dayLocation: Bürmoos or on site

2.3.2 L2 Built-in R&P

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2.4.1 Theory for Level 2 modules› Product feedback› Product updates are introduced› PARTNERnet feedback› Participants share their experiences in the field› Tool feedback and general feedback

2.4.2 Practice for Level 2 modules› Repair, tips and tricks› Instruction on tools/tool updates

Level 2 R&P Modules

2.4 Level 2 R&P modules (can be combined individually)Note: The same theory and practice content applies for all L2 modules

Alegra turbines / straight and contra-angle handpieces

Add-On MF-100

Synea turbines / straight and contra-angle handpieces

Roto Quick Add-On AF-100

PrimeaElectric motor and

air motorBuilt-In refresh

NotesModules:› Primea› Add-On AF-100

Trainer: Norbert Lettner / Günther KneisslMethods: Theory lessons and hands-on trainingDuration: 0.5 daysLocation: Bürmoos or on site

2.3.4 L2 Primea

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Sterilization, Hygiene & Maintenance3

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Level 1 sterilization courses overview

3.1 Level 1 sterilization courses

L1 Sterilization complete

4 days*

L1 theorie module

MS

Lisa 500/300/500 Fully Automatic

Lina MB / Lina PRO13-003

Lisa VA131

Lara RIL-1Lisa VA131 MS Lisa 500/300/500 Fully Automatic

Lina MB/Lina PRO13-003Lara RIL-1

L1 Lisa VA131 L1 Lara RIL-1

1.5 days*1.5 days*


L1 MS

1.5 days*

L1 theorie module

L1 Lisa 500/300/500 Fully Automatic

1.5 days*

L1 theorie module

L1 Lina MB/Lina PRO13-003

1.5 days*

L1 theorie module


Modules:› Lisa VA131› Lara RIL-1 › MS› Lisa 500/300/500 Fully Automatic› Lina MB / Lina PRO13-003

Trainer: Yannick Devin / Lorenzo Salvetti / Harald GmailbauerMethods: Theory lessons and hands-on trainingDuration: 4 daysLocation: Brusaporto / Bürmoos or on site

3.1.1 L1 Sterilization completeYour benefits:Participants in this course receive training on all products in the sterilization application segment. They learn the basic principles of sterilization and the relevant standards. The course includes a comprehensive product introduction and overview. Participants learn about the functions and set-up of the devices. The students get an overview and comparison of the different products. Participants also receive guidance in important care and maintenance steps and tips on troubleshooting. The operation and software updates are explained. In the practical part, participants learn how to repair products independently and then how to properly test them.

3.1.3 L1 Lisa VA131Participants learn the basic principles of sterilization and the relevant standards. The course includes a comprehensive product introduction. Participants learn about the functions and set-up of the device. The operation and software updates are explained. Participants also receive guidance in important care and maintenance steps. Participants are given tips on troubleshooting. In the practical part, participants learn to repair products independently and then how to properly test them.

Trainer: Yannick Devin / Lorenzo Salvetti / Harald GmailbauerMethods: Theory lessons and hands-on trainingDuration: 1.5 daysLocation: Brusaporto / Bürmoos or on site





3.1.2 L1 Lara RIL-1Participants learn the basic principles of sterilization and the relevant standards. The course includes a comprehensive product introduction. Participants learn about the functions and set-up of the device. The operation and software updates are explained. Participants also receive guidance in important care and maintenance steps. Participants are given tips on troubleshooting. In the practical part, participants learn to repair products independently and then how to properly test them.

3.1.4 L1 MSParticipants learn the basic principles of sterilization and the relevant standards. The course includes a comprehensive product introduction. Participants learn about the functions and set-up of the device. The operation and software updates are explained. Participants also receive guidance in important care and maintenance steps. Participants are given tips on troubleshooting. In the practical part, participants learn to repair products independently and then how to properly test them.

3.1.5 L1 Lisa 500/300/500 fully automaticParticipants learn the basic principles of sterilization and the relevant standards. The course includes a comprehensive product introduction. Participants learn about the functions and set-up of the device. The operation and software updates are explained. Participants also receive guidance in important care and maintenance steps. Participants are given tips on troubleshooting. In the practical part, participants learn to repair products independently and then how to properly test them.

3.1.6 L1 LinaMB/Lina PRO13-003Participants learn the basic principles of sterilization and the relevant standards. The course includes a comprehensive product introduction. Participants learn about the functions and set-up of the device. The operation and software updates are explained. Participants also receive guidance in important care and maintenance steps. Participants are given tips on troubleshooting. In the practical part, participants learn to repair products independently and then how to properly test them.

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Level 2 sterilization courses overview

Modules:› Lisa VA131› Lara RIL-1 › MS› Lisa 500/300/500 Fully Futomatic› Lina MB/Lina PRO13-003


All level 2 courses have the following benefits for participants:› Feedback sessions/sharing practical experiences› Familiarity with the latest product updates and news› Deeper technical understanding/troubleshooting tips

3.2 Level 2 sterilization courses

3.2.1 L2 Sterilization complete

Trainer: Yannick Devin / Lorenzo Salvetti / Harald GmailbauerMethods: Theory lessons and hands-on training

Duration: 1.5 daysLocation: Brusaporto / Bürmoos or on site

3.2.2 L2 Lara RIL-1

3.3 L1 and L2 sterilization modules (can be combined individually)

Lina MB / Lina Pro13-003Lara RIL-1 Lisa VA131 MS

Lisa 500/300/500 fully automatic



3.2.3 L2 Lisa VA131



3.2.4 L2 MS



3.2.5 L2 Lisa 500/300/500 Fully Automatic



3.2.6 L2 Lina MB/Lina PRO13-003

L2 Sterilization complete

4 days*

L2 theorie module

MS

Lisa 500/300/500 Fully Automatic

Lina MB / Lina PRO13-003

Lisa VA131

Lara RIL-1Lisa VA131 MS Lisa 500/300/500 Fully Automatic

Lina MB/Lina PRO13-003Lara RIL-1

L2 Lisa VA131 L2 Lara RIL-1

1.5 days*1.5 days*


L2 MS

1.5 days*

L2 theorie module

L2 Lisa 500/300/500 Fully Automatic

1.5 days*

L2 theorie module

L2 Lina MB/Lina PRO13-003

1.5 days*

L2 theorie module


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Level 1 Hygiene and maintenance course overview

Level 2 Hygiene and maintenance course overview

L1 Hygiene and maintenance

complete

Level 2 Hygiene and maintenance course

1.5 days* 1.5 days*

L1 theorie module L2 theorie module

Assistina 3x2/ Assistina 3x3

Assistina 3x2/ Assistina 3x3

Assistina Twin Assistina Twin

Assistina 301plus Assistina 301plus

*course duration without need of translation effort of the course content *course duration without need of translation effort of the course content

3.4 Level 1 Hygiene and maintenance course 3.5 Level 2 Hygiene and maintenance course

Modules:› Assistina 301plus› Assistina 3x2/ Assistina 3x3› Assistina Twin

Modules:› Assistina 301plus› Assistina 3x2/ Assistina 3x3› Assistina Twin

Trainer: Harald Gmailbauer/Rainer MackingerMethods: Theory lessons and hands-on trainingDuration: 2 daysLocation: Bürmoos or on site

Trainer: Harald Gmailbauer/Rainer MackingerMethods: Theory lessons and hands-on trainingDuration: 1.5 daysLocation: Bürmoos or on site

3.4.1 L1 Hygiene and maintenance complete

Your benefits:This course covers the whole product range of the W&H Hygiene and maintenance application segment. The training includes a comprehensive product introduction and overview. Participants are given an overview and comparison of the different products. The functions and set-up of the devices are explained and guidance is given on the important care and maintenance steps. The basic applications of the products are introduced, along with tips for troubleshooting. In the practical part, participants learn how to repair products and how to properly test them.

3.5.1 L2 Hygiene and maintenance complete

Your benefits:› Feedback sessions/sharing practical experiences› Familiarity with the latest product updates and news› Deeper technical understanding/troubleshooting tips

3.6 Level 1 and Level 2 Hygiene and maintenance modules (can be combined individually)

Assistina 301plus Assistina 3x2/3x3 Assistina Twin

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4Oral surgery and implantology

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Level 1 OSI courses overviewL1 Oral surgery & Implantology

complete

4,5 days*

L1 theorie module

Implantmed SI-923 2016

Piezomed SA-320

Elcomed SA-310

Surgical straight and contra angle

handpieces

Implantmed SI-1023 and ISQ



L1 Implantmed complete

2.5 days*

L1 theorie module





L1 Implantmed V2016 and above

1 day*

L1 theorie module



L1 Prosthodontic screwdriver with

instruments

0.5 days*

L1 theorie module

IA-80 contra-angle handpiece

Prosthodonticscrewdriver IA-400

4.1 Level 1 OSI courses

Modules:› Implantmed SI-923 2005› Implantmed SI-923 2011› Implantmed SI-923 2016› Implantmed SI-1023 and ISQ› Piezomed SA-320› Elcomed SA-310› Surgical straight and contra angle handpieces

Modules:› Implantmed SI-923 2005› Implantmed SI-923 2011 › Implantmed SI-923 2016› Implantmed SI-1023 and ISQ

Trainer: Rainer Mackinger / Harald Gmailbauer / Methods: Theory lessons and hands-on trainingDuration: 4,5 daysLocation: Bürmoos or on site

Trainer: Rainer Mackinger / Harald GmailbauerMethods: Theory lessons and hands-on trainingDuration: 2.5 daysLocation: Bürmoos or on site

4.1.1 L1 Oral surgery & Implantology complete

Your benefits:Participants in this comprehensive course receive training on all products in the Oral Surgery application segment (Instruments as well as devices). The course includes product introductions and overviews. Participants learn about the set-up of the devices and a comparison of the different devices is given. Participants also receive guidance in important care and maintenance steps. The basic applications of the products are introduced, along with tips for troubleshooting. In the practical part, participants learn how to repair products independently and then how to properly test them.

4.1.2 L1 Implantmed complete

Your benefits:Participants learn about the functions and set-up of the Implantmed devices currently on the market. The course provides a comprehensive product introduction and overview. This includes the operation and menu navigation. Participants also receive guidance in important care and maintenance steps. The basic applications of the products are introduced, along with tips for troubleshooting. In the practical part, participants learn how to repair products independently and then how to properly test them.

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Modules:› Implantmed SI-923 2016› Implantmed SI-1023 and ISQ

Modules:› Prosthodontic screwdriver IA-4000 › IA-80 contra-angle handpiece

Trainer: Rainer Mackinger / Harald GmailbauerMethods: Theory lessons and hands-on trainingDuration: 1 dayLocation: Bürmoos or on site

Trainer: Rainer MackingerMethods: Theory lessons and hands-on trainingDuration: 0.5 daysLocation: Bürmoos or on site

4.1.3 L1 Implantmed V2016 and above

Your benefits:Implantmed devices V2016 and above are operated with the CAN Bus protocol. This course covers this generation of devices. This includes the functions and set-up as well as an introduction to the products. Participants also receive guidance in important care and maintenance steps. The basic applications of the products are introduced, along with tips for troubleshooting. In the practical part, participants learn how to repair products independently and then how to properly test them.

4.1.4 L1 Prosthodontic screwdriver with instruments

Your benefits:Both the theoretical and practical training cover the prosthodontic screwdriver and the instruments compatible with it.

Level 2 OSI courses overviewL2 Oral surgery & Implantology

complete

3 days*

L2 theorie module


Piezomed SA-320

Elcomed SA-310

Surgical straight and contra angle

handpieces




L2 Implantmed complete

1 days*

L2 theorie module





L2 Implantmed V2016 and above

0.5 days*

L2 theorie module



4.2 Level 2 OSI courses All level 2 courses have the following benefits for participants:› Feedback sessions/sharing practical experiences› Familiarity with the latest product updates and news› Deeper technical understanding/troubleshooting tips


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Trainer: Harald Gmailbauer / Rainer MackingerMethods: Theory lessons and hands-on trainingDuration: 3 daysLocation: Bürmoos or on site


Trainer: Rainer Mackinger / Harald GmailbauerMethods: Theory lessons and hands-on trainingDuration: 0.5 daysLocation: Bürmoos or on site

4.2.1 L2 Oral surgery & Implantology complete

4.2.2 L2 Implantmed complete

4.2.3 L2 Implantmed: V2016 and above

Modules:› Implantmed SI-923 2005› Implantmed SI-923 2011› Implantmed SI-923 2016› Implantmed SI-1023 and ISQ› Piezomed SA-320› Elcomed SA-310› Surgical straight and contra angle handpieces

Modules:› Implantmed SI-923 2005› Implantmed SI-923 2011 › Implantmed SI-923 2016› Implantmed SI-1023 and ISQ

Modules:› Implantmed SI-923 2016› Implantmed SI-1023 and ISQ

4.3 Level 1 and level 2 modules (can be combined individually)


Elcomed SA-310


Prosthodontic screwdriver IA-400


Surgical Straight & Contra-angle

Handpieces


Saw Handpieces

Piezomed SA-320

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Level 1 P&P course overview

L1 Prophy & perio complete

2,5 days*

L1 theorie module

Pyon 1 / Pyon 2

Proxeo Ultra

Proxeo Aura

Proxeo TWIST Cordless

Proxeo TWIST Straight & Contra-angle Handpieces

Tigon / Tigon+

5.1 Level 1 P&P course 5.2 Level 2 P&P course

Modules:› Tigon / Tigon+› Pyon 1 / Pyon 2› Proxeo Ultra› Proxeo Aura› Proxeo TWIST Cordless› Proxeo TWIST Straight &

Contra-angle Handpieces

Modules:› Tigon / Tigon+› Pyon 1 / Pyon 2› Proxeo Ultra› Proxeo Aura› Proxeo TWIST Cordless› Proxeo TWIST Straight &

Contra-angle Handpieces

Trainer: Günther Kneißl / Rainer Mackinger / Harald Gmailbauer/ Methods: Theory lessons and hands-on trainingDuration: 2 daysLocation: Bürmoos or on site

Trainer: Günther Kneißl / Rainer Mackinger / Harald Gmailbauer / Methods: Theory lessons and hands-on trainingDuration: 1 dayLocation: Bürmoos or on site

5.1.1 L1 Prophy & perio complete

Your benefits:Participants in this comprehensive course receive training on all products in the Prophylaxis and periodontology application segment. The course includes product introductions and overviews. Participants learn about the set-up of the devices and a comparison of the different devices is given. They also receive guidance in important care and maintenance steps. The basic applications of the products are introduced, along with tips for troubleshooting. In the practical part, participants learn how to repair products independently and then how to properly test them.

5.2.1 L2 Prophy & perio complete



Level 2 P&P course overview

L2 Prophy & perio complete

1,5 days*

L2 theorie module

Proxeo Ultra

Proxeo Aura

Proxeo TWIST Cordless


Pyon 1 / Pyon 2

Tigon / Tigon+

5.2.2 L1 and L2 P&P modules (can be combined individually)

Tigon / Tigon+


Pyon 1 / Pyon 2 Proxeo Ultra Proxeo Aura Proxeo TWIST Cordless

Built-in Piezo

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6Endodontics

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6.1 Level 1 and Level 2 Endodontics modules

Entran Endea Endo NiTi Endo Curser

In Endodontics segment no training courses are offered. Please compile your preferred training course from the modules given below (can be combined individually).

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7Dental laboratories

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*course duration without need of translation effort of the course content *course duration without need of translation effort of the course content

Dental laboratories course overview

L1 Dental laboratory complete

L2 Dental laboratory complete

1 day* 0.5 days*


Perfecta 900 Perfecta 900

Perfecta 300/600 Perfecta 300/600

7.1 Level 1 course 7.2 Level 2 course

Content:› Perfecta 300/600› Perfecta 900

Content:› Perfecta 300/600› Perfecta 900


Trainer: Rainer Mackinger/Harald GmailbauerMethods: Theory lessons and hands-on trainingDuration: 0.5 daysLocation: Bürmoos or on site

7.1.1 L1 Dental laboratory complete

Your benefits:Participants in this course receive training on all products in the Dental laboratory application segment. The course includes a product introduction and the participants learn about the functions and set-up of the devices. Participants are given an overview and comparison of the different products. They also receive guidance in important care and maintenance steps. In the practical part, participants learn how to repair products independently and then how to properly test them.

7.2.1 L2 Dental laboratory complete

Your benefits:› Feedback sessions/sharing practical experiences› Familiarity with the latest product updates and news› Deeper technical understanding/troubleshooting

Dental laboratories course overview

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8Built-in

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Built-in course overview

Level 1 Built-in course

Level 2 Built-in course

1 day* 0.5 days*



Built-in Piezo

Built-in Advanced Air Built-In refresh

8.1 Level 1 Built-in course

8.2 Level 2 Built-in course

8.3 L1 and L2 Built-in modules (can be combined individually)

Modules:› Built-in Advanced Air› Built-in motor controller› Built-in Piezo

Modules:› Built-in refresh

Trainer: Günther Kneissl / Martin HuberMethods: Theory lessons and hands-on trainingDuration: 1 dayLocation: Bürmoos or on site

Trainer: Günther Kneissl / Martin HuberMethods: Theory lessons and hands-on trainingDuration: 0.5 daysLocation: Bürmoos or on site

8.1.1 Level 1 Built-in complete

Your benefits:Participants in this course will learn the technical principles (electronics, CAN bus, etc.) required for installing and troubleshooting built-in products. The various built-in versions and sets are introduced. In addition, the students learn about the functions and installation options for the components. The different versions are introduced. Participants are given tips and tricks for troubleshooting.

8.2.1 Level 2 Built-in complete


L1 Built-in modules

L2 Built-in modules


Built-in refresh

Built-in motor controller Built-in Piezo

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9Train the Trainer

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With this course the participants get skills and admission to perform service trainings (Level 1 and Level 2). The purpose is to grow a world-wide service trainer network

Train the Trainer

Requirement:› Participants must have completed all the Level

2 modules in the application segment they intend to give training.

› Cannot be booked for individual modules but rather for the complete application segment

Location: Bürmoos, Brusaporto or on site

Content:› Tips for successful training› Clarification is given on how to structure training

according to W&H training standards› Training material is made available

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10Additional modules and services

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The following modules can be chosen in addition:

10.1 Visit to local service centre

10.5 Online feedback session (On request)

10.2 Company tour and W&H museum

10.3 Old versions

10.4 Medical application background (On request)

Content:› Get to know the service procedure› Repair products yourself› Practical tips for repair, repair parts

from the field

Content:› Feedback session via Skype› Share experiences with complaint management,

support cases, repair incidents at specific intervals.

› Benefit: No use to travel

Content:› Tour of production and manufacturing› Take a trip through the W&H museum to

discover product developments through the ages.

Content:› Training for old versions and series can be

requested from W&H› Please let us know the product you would like

to be trained on and W&H comes up with a training plan

Content:› Medical background (anatomy, symptoms)› Learn about the application field of the

instrument› Learn how to use the devices› Skills for active selling

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nsW&H Dentalwerk Bürmoos GmbHIgnaz-Glaser-Straße 53, Postfach 15111 Bürmoos, Austriat +43 6274 6236-0f +43 6274 [email protected]

Service Training

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