Service Monitoring - Quality & Improvement Provider Engagement Network November 2011
Service Monitoring - Quality & Improvement Provider Engagement Network November 2011
Jan 10, 2016
Service Monitoring - Quality & Improvement Provider Engagement Network November 2011. This presentation…. What does the service monitoring vision we are working towards look like at the moment? Who is doing what to achieve that vision? - PowerPoint PPT Presentation
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Service Monitoring
- Quality & Improvement
Provider Engagement Network
November 2011
This presentation… •What does the service monitoring vision we are working towards look like at the moment?
•Who is doing what to achieve that vision?
•What are the next immediate opportunities for provider engagement to help shape this vision?
Zones 1, 2, and 3
Zones 4 and 5 (
Zones 6, 7 and 8
Service
Delivery
Provider
Provider
Provider
Provider
Provider
Provider
Provider
Provider
Provider
Provider
Provider
Provider
Provider
Provider
DCC Monitoring Requirements
Contracts
F
R
A
M
E
W
O
R
K
CQC Compliance
Commissioning cycle… •Monitoring activity is proportionate to the risks and value of the work being undertaken
•Strikes the right balance between learning and improvement, and ‘compliance’
•Builds in service user and carer perspective through formalising ‘Citizen Checker’ type role which we are involving service users in developing
Example timetable… Nov Dec Jan Feb March April
Service Monitoring Planner
May June July August Sept Oct
Service Monitoring Planner
Nov Dec Jan Feb March April
Service Monitoring Planner
Review of contracts in Zone x
Review of contracts in Zone y
Goal keeping
-CQC-Compliance
A football game…?
Goal
Defence
-Assurance-Governance
Forward (attack)
-Improvement
opportunities
Who is doing what?
Quality and Improvement Sub GroupChaired by Geoffrey Cox
and Max Sillars
Continuous Improvement in Care Joint NHS provider
programme(Gill Hoskins)
County Strategic Provider Group
Quality and Monitoring Project
Group for Social Care
Levels of engagementThere are 3 levels of engagement that the JEB oversees;
1. Strategic vision
2. Change programmes and projects
3. Service Monitoring
Service Delivery Monitoring:
• Health & Adult Social Care Engagement contract• Mencap quality checkers• Living Options Devon quality checkers• Learning Disability Parliament quality checkers
(Devon LinkUp / Devon People First?)• Other quality checkers?• Older people’s care homes quality checks aligned
to Quality Improvement project• Community Equipment Retail Panel• Carers Health & Wellbeing checks contract
Service Delivery Monitoring Sub Group
• This group will bring together all the work that has been going on in Devon
• We will advise and develop a clear pathway for service user and carer monitoring
Who is doing what?
Draft timetable… Nov Dec Jan Feb March April
Service Monitoring Development Planner
May June July August Sept Oct
Service Monitoring Development Planner
Nov Dec Jan Feb March April
Service Monitoring Development Planner
Priorities & implementation
A pilot working with care homes to study causes of hospital admissions – Primary Care led.
Essential Standards audit -
Has introduced an audit tool, and found a provider to pilot it over 5 care homes
And has introduced a tool to record significant events, and translate the learning from these into improvements
CIC programme
In progress…
Medicine Management Tool
Service User and Carer Tool
Conclusions… •What does the service monitoring vision we are working towards look like at the moment?
•Who is doing what to achieve that vision?
•What are the next immediate opportunities for provider engagement to help shape this vision?
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