Copyright 2016 General Motors LLC. All Rights Reserved. Service Bulletin File in Section: 08 - Body and Accessories Bulletin No.: 08-08-44-015G Date: September, 2016 INFORMATION Subject: Information on Inappropriate Warranty Claims Submitted for Damaged Radios and Instrument Panel Clusters (IPCs) Models: 2017 and Prior GM Passenger Cars and Trucks Attention: This Bulletin also applies to any of the above models that may be Export from North America vehicles. This Bulletin has been revised to add the 2017 Model Year. Please discard Corporate Bulletin Number 08-08-44-015F. Radios and Instrument Panel Clusters (IPCs) have been returned to the Electronic Service Centers (ESCs) and suppliers with physical damage that makes problem analysis difficult and the root cause impossible to determine. Many of these parts have been submitted for warranty reimbursement when it is obvious that the damage is not covered under the terms of the GM New Vehicle Warranty. Navigation Radios, Radios and Instrument Panel Clusters (IPCs) with physical damage must be reviewed with the District Manager Aftersales (DMA) (U.S.) or District Manager-Customer Care and Service Process (DM-CCSP) (Canada) for appropriate coverage prior to obtaining a replacement unit under a warranty claim. The dealership must note the District Manager Aftersales (DMA) (U.S.) or District Manager-Customer Care and Service Process (DM-CCSP) (Canada) approval on the R.O. along with the reason for the goodwill assistance. Example of Properly Filled Out R.O. Form Labor Code Description Part Number Transaction Type Labor Time Cust Enthusiasm 3431030 Instrument Cluster, Replace 12345678 ZREG 0.4 X A Customer Enthusiasm repair is performed when the failure is determined not to be a defect in material and workmanship, but the Service Agent would like to cover the repair because of customer loyalty. Normally these repairs would be the owner's responsibility, but GM has decided to participate in the repair to create customer enthusiasm. In these instances, when the transaction is being submitted, Service Agents must select the “Customer Enthusiasm” check box. This warranty repair must be very well documented by service management in this Complaint, Cause and Correction fields. If a damaged unit is being exchanged outside of warranty, contact the ESC directly and state that it is not a warranty claim. Refer to the latest version of Corporate Bulletin Number 08-08-44-029 for ESC contact information. Examples of Components with Non-Warrantable Damage The following illustrations show damaged components that should not be repaired under terms of the GM New Vehicle Warranty.
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Copyright 2016 General Motors LLC. All Rights Reserved.
Service Bulletin
File in Section: 08 - Body and Accessories
Bulletin No.: 08-08-44-015G
Date: September, 2016
INFORMATION
Subject: Information on Inappropriate Warranty Claims Submitted for Damaged Radios andInstrument Panel Clusters (IPCs)
Models: 2017 and Prior GM Passenger Cars and Trucks
Attention: This Bulletin also applies to any of the above models that may be Export from NorthAmerica vehicles.
This Bulletin has been revised to add the 2017 Model Year. Please discard Corporate BulletinNumber 08-08-44-015F.
Radios and Instrument Panel Clusters (IPCs) havebeen returned to the Electronic Service Centers (ESCs)and suppliers with physical damage that makesproblem analysis difficult and the root cause impossibleto determine. Many of these parts have been submittedfor warranty reimbursement when it is obvious that thedamage is not covered under the terms of the GM NewVehicle Warranty.Navigation Radios, Radios and Instrument PanelClusters (IPCs) with physical damage must bereviewed with the District Manager Aftersales (DMA)(U.S.) or District Manager-Customer Care and ServiceProcess (DM-CCSP) (Canada) for appropriatecoverage prior to obtaining a replacement unit under awarranty claim. The dealership must note the DistrictManager Aftersales (DMA) (U.S.) or DistrictManager-Customer Care and Service Process(DM-CCSP) (Canada) approval on the R.O. along withthe reason for the goodwill assistance.
Example of Properly Filled Out R.O. FormLaborCode Description Part Number
TransactionType Labor Time
CustEnthusiasm
3431030 Instrument Cluster, Replace 12345678 ZREG 0.4 X
A Customer Enthusiasm repair is performed when thefailure is determined not to be a defect in material andworkmanship, but the Service Agent would like to coverthe repair because of customer loyalty. Normally theserepairs would be the owner's responsibility, but GM hasdecided to participate in the repair to create customerenthusiasm. In these instances, when the transaction isbeing submitted, Service Agents must select the“Customer Enthusiasm” check box. This warrantyrepair must be very well documented by servicemanagement in this Complaint, Cause and Correctionfields.
If a damaged unit is being exchanged outside ofwarranty, contact the ESC directly and state that it isnot a warranty claim. Refer to the latest version ofCorporate Bulletin Number 08-08-44-029 for ESCcontact information.
Examples of Components withNon-Warrantable DamageThe following illustrations show damaged componentsthat should not be repaired under terms of the GM NewVehicle Warranty.
Page 2 September, 2016 Bulletin No.: 08-08-44-015G
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• The illustration above shows an IPC with acracked lens.
2127814
• The illustration above shows a radio with acracked display window.
2127829
• The illustration above shows a radio withdamaged mounting tabs.
2127838
• The illustration above shows an IPC with chemicaldamage to the lens.
Bulletin No.: 08-08-44-015G September, 2016 Page 3
2127860
• The illustration above shows a navigation radiowith a cracked display window.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform thesetechnicians of conditions that may occur on some vehicles, or to provide information that could assist in the properservice of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do ajob properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that yourvehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from theinformation.
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