Security & Mobile Connectivity Product Summary Guide
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Security & Mobile ConnectivityProduct Summary Guide
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Security Product Summary Guide
Nokia ADP Technology—Combined with high-performance multi-core appliance architectures, Nokia delivers CPU off-load capability with insertable Nokia ADP Processor Cards to respond to the changing network traffic patterns. For mid-range and high-end security appliances, Nokia ADP Processor Cards especially improve small packet performance, as network traffic is often triggered by mobile phone usage. They also protect customer investments in Nokia security platforms by extending the life of existing, non-multi-core platforms, and/or boosting performance on newer multi-core designs with minimal disruption.
Nokia Intrusion Prevention with Sourcefire—Nokia Intrusion Prevention combines our easy-to-manage Nokia IP security platforms with Sourcefire Sensor™ and Sourcefire Defense Center™ technologies for a comprehensive, intelligent network defense solution that unifies intrusion detection/prevention as well as internal and external vulnerability management.
Nokia Intrusion Prevention appliances with the Sourcefire 3D System of Define, Determine, and Defend, bring together policy, behavior rules, technology, and automation to protect network entry points, systems, applications and data. With Nokia Intrusion Prevention
customers can determine what events are real, the criticality of those events, and if critical assets have been compromised. It also automates time-consuming manual processes and correlates threat, endpoint, and network intelligence, so administrators have the most accurate threat data available.
Nokia IP VPN Gateways—Nokia IP VPN provides businesses with secure site-to-site connections through company devices that deliver information to fixed and mobile staff; regardless of location.
These gateways help ensure full connectivity and a superior user experience for employees, partners, and customers, wherever they are located.
With Nokia IP VPN Gateways, business-class mobile clients and central management can continue to expand sites and support mobile workers while containing capital and operational costs.
Nokia Service and Support—Includes a comprehensive and complete line of support and service delivered by Nokia directly to end-customers or by qualified Nokia resellers. Nokia also offers installation service, technical training, and professional services.
Nokia IPSO—Nokia IPSO is a security-hardened operating system supporting Nokia IP security appliances. Its latest version enables the power of multi-core appliances and Accelerated Data Path (ADP) technology to boost performance while maintaining application reliability, scalability, and agility.
Running for many years in demanding environments, IPSO brings unparalleled reliability to the mission-critical security market.
Nokia IP Security Platforms—Built for rapid deployment and high performance, the wide range of Nokia IP security platforms allow customers to choose networking, performance, and redundancy options that meet the demands of their business.
Nokia Firewall/VPN appliances, which include market-leading VPN-1® software from Check Point, allow organizations to deploy a single, integrated solution for secure Internet communications and access control. They offer business-class functionality to connect thousands of users in remote locations; ranging from carrier class to small office.
To optimize deep layer security inspection, Nokia appliances offer a multi-core architecture that delivers both a high level of security and performance.
Nokia for Business SolutionsConnecting People. Securely. The device, the network and the information flowing across fixed and mobile infrastructure represent the life force of today’s global business.
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Security Product Summary Guide
Ease of Deployment
Nokia simplifies deployment by integrating key network functionality and applications into a single access solution. Nokia IP security platforms are delivered on-site with all necessary software, hardware drivers, and IP routing preconfigured for easy out-of-the-box deployment. Installation and verification of network interfaces, as well as security application and operating system optimizations, are performed at the factory before shipment.
Ease of Management
With Nokia IP security platforms, network managers can begin enforcing security policies and enabling secure communications quickly. Nokia Network Voyager is an SSL-secured, web-based element management interface that enables the use of any web-browser for secure management of individual Nokia IP security platforms. For multi-IP appliance management, Nokia Horizon Manager offers a secure, scalable maintenance and recovery solution that can be deployed and managed from multiple local and remote systems.
Integrated Security Appliances
Nokia delivers market-leading firewall, VPN and UTM security solutions that integrate an optimized Nokia IPSOTM hardened operating system with best-of-breed security applications in purpose-built, high performance appliances backed by global technical support.
Nokia security platforms run Check Point for firewall/VPN/UTM and Sourcefire for Intrusion Prevention, offering excellent price/performance ratios and superior, proven benefits such as highly reliable high port density and compact form factors that reduce operation costs while performing in demanding mission critical security environments. Nokia also enables multi-processing security applications like Check Point Core XL and advanced UTM for anti-virus and URL filtering.
High Performance
Only Nokia offers a unique combination of “power boosts” that tailor technology needs to address specific network traffic types. Whether customers need high simultaneous connection rates per mobility initiatives, or tremendous throughput for more intense, longer connection rates from internal file
sharing, Nokia's combination of multi-core appliance design, insertable Nokia ADP processor cards, and IPSO feature sets match security with performance.
Nokia's expandable security approach helps customers immediately acquire higher-performance multi-core base platforms, then offers incremental platform growth at the pace and needs of the unique customer environment.
Reliability
Nokia firewalls have proven their reliability at thousands of customer sites, even in challenging installations on oil rigs and in remote jungles.
Nokia Firewall/VPN appliances offer free Virtual Router Redundancy Protocol (VRRP) for load sharing and redundancy, between two or more Nokia appliances.
The patented Nokia IP Clustering technology enables multiple appliances to be clustered as a single virtual gateway. It provides industry-unique, transparent tunnel failover to maintain critical sessions. In addition, a cluster dynamically re-balances loads to individual security associations for optimum performance.
Network Security: Nokia IP Security Platforms A complete line of Nokia Firewall/VPN/UTM appliances meeting business secure connectivity needs.
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Security Product Summary Guide
Nokia IPSO™ Operating System with Nokia Network Voyager
Performance enhancements through SecureXL hardened OS Easy-to-use secure CLI and remote GUIBuilt-in high availability via either VRRP or IP Clustering Seamless network integration via field-proven IPSO networking Proactive system fault monitoringInteroperates with third party monitoring systems using MIB dataOS of choice for firewall, VPN, UTM and IDS /IPS applications
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Nokia and Check Point
Nokia and Check Point Software Technologies have a ten-year relationship that delivers best -of-breed security solutions to meet demanding and evolving customer requirements. As customers choose the powerful feature set of Check Point applications, their accompanying choice of Nokia delivers peace of mind for appliance stability, reliability and global-reaching support.
Nokia and Intel
Nokia leverages the latest in multi-core processing power, using dual- and quad-core Intel technology in its latest IP Security platforms. Sharing R&D knowledge and tuning expertise, the two top tier brands in technology work together to improve high-end security performance at an industrial-grade level.
Nokia IP290
Nokia IP265
Nokia IP1220
Nokia IP60
Nokia IP260
Nokia IP390
Nokia IP560
Nokia IP690
Nokia IP2255
Nokia IP1260
Nokia IP2450
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Security Product Summary Guide
Nokia IP60 Firewall/VPN/UTMUTM solution for remote office/branch office business Integrates firewall, VPN, intrusion prevention, AV, and wireless LAN support Option of �, 1�, �� and unlimited users Software and support for Check Point SmartCenter execution Base configuration includes: � ports of 10/100 LAN switch, 1 10/100 WAN port, 1 10/100 DMZ or WAN� port, and 1 Serial port, with an �0�.11 b and w�0�.11 g wireless LAN option
Nokia IP260 Firewall/VPNFor small business and remote office/ branch office (ROBO) 1U half-width, rack mount, fixed configuration, disk-based appliance with HDD On-board VPN encryption co-processor Delivers �,�00 connections per second and up to �00 usable tunnels of VPN Built for clustering with two system side-by-side deployment on slide-out tray with VRRP or IP Clustering
Nokia IP265 Firewall/VPNFor small to medium business and remote office/branch office (ROBO) that do not require logging 1U half-width, rack mount, fixed configuration, diskless appliance On-board VPN encryption co-processor Delivers �,700 connections per second and up to ��0 usable tunnels of VPNBuilt for clustering with two system side-by-side deployment on slide-out tray with VRRP or IP Clustering
Nokia IP290 Firewall/VPN/UTMFor small office, branch office and extended business1 RU system and 1⁄� rack wide with slide out tray for easy serviceabilitySupports business-class UTM features: firewall/VPN, IDS/IPS, web-filtering, AVFlash-based or hard drive configurations6-ports of 10/100/1000Base-TX with 1 open PMC Slot for optional interfaces (� port 1000BaseLX, SX, or –T) Added value of clustering and VRRP licenses at no additional costDelivers up to 3�,000 firewall sessions per second
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Low-End Nokia IP Security Platforms
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Security Product Summary Guide
Nokia IP390 Firewall/VPN/UTMFor small to medium business and large branch offices One RU expandable rack mount appliance in slide-out tray for in-rack serviceability Four integrated 10/100/1000 Ethernet ports Supports business-class UTM features: firewall/VPN, IDS/IPS, web-filtering, AVTwo expansion slots offering either 8 additional 10/100 Base Tports, up to � 10/100/1000 BaseF MMF, or BaseTx copper ports Disk-based or flash-based configurations Delivers up to 36,000 firewall sessions per second
Nokia IP560 Firewall/VPN/UTMFor medium to large business One RU expandable rack mount appliance in slide-out tray for in-rack serviceability Four standard 10/100/1000 Ethernet ports Supports business-class UTM features: firewall/VPN, IDS/IPS, web-filtering, AVFour forward facing PMC expansion slots for support up to 16 10/100/1000 Ethernet ports Supports multi-mode fiber and copper Gigabit EthernetDelivers up to 36,000 firewall sessions per second
Nokia IP690 Firewall/VPN/UTMFor medium to large business and service providersMulti-core CPU design for improved performance 1RU security appliance delivering up to 7 Gbps of firewall throughput Expandable interface cards and acceleration cardsSupports business-class UTM features: firewall/VPN, IDS/IPS, web-filtering, AVUp to 16 Gigabit Ethernet portsDual, hot-swappable power supplies and optional redundant hard disk drivesDisk- or flash-based storage configurationsHigh-availability with IP Clustering or VRRPDelivers up to �3,000 firewall sessions per second
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Nokia ADP Cards
Mid-Range Nokia IP Security Platforms
Nokia ADP Cards for Nokia IP5608 Gpbs large packetUp to 3X small packet performance improvementsExtended double-wide PMC form factor8 SFP ports1GB local memory���mm X 1��mm in sizeTypical �0W (tentative), MAX ��W (theoretical) powerNokia IPSO™ �.�; Check Point Secure XL required
Nokia ADP Card for Nokia IP1220 and Nokia IP12608 Gpbs large packetUp to 3X small packet performance improvementsExtended double-wide PMC form factor8 SFP ports1GB local memory���mm X 1��mm in sizeTypical �0W (tentative), MAX ��W (theoretical) powerNokia IPSO™ �.�; Check Point Secure XL required
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Security Product Summary Guide
Nokia IP1220 Firewall/VPN/UTM + Nokia ADP CardFor large business and service providers � U rack mount appliance featuring high-end expandability Leading dollar per megabit throughput solution; delivering high-end expandabilitySupports business-class UTM features: firewall/VPN, IDS/IPS, web-filtering, AVHot-swap interface cards and other components Optional load sharing power supplies and fans as well as mirrored hot-swap capable hard drives Optional VPN encryption accelerator card Supports multimode fiber and copper Gigabit Ethernet Delivers up to 30,000 firewall sessions per second and �,000 usable tunnels of VPN
Nokia IP1260 Firewall/VPN/UTM + Nokia ADP CardFor large business and service providers �U rack mount appliance featuring high-end expandability Hot-swap interface cards included redundant readiness with load sharing power supplies and fans, and mirrored hot swap-capable hard drivesOn-board VPN encryption accelerator card included Supports business-class UTM features: firewall/VPN, IDS/IPS, web-filtering, AVSupports multimode fiber and copper Gigabit Ethernet NEBS-compliant chassis for excellent reliability and carrier-class compatibility and resilience Delivers up to 3�,000 firewall sessions per second and 7,000 usable tunnels of VPN
Nokia IP2255 Firewall/VPNFor large business and service providers 3 U expandable rack mount appliance featuring high-end expandability New diskless network processor (NP)-based security platform with unique Nokia ADP technology for highest industry performance per dollar Hot-swap interface cards as well as load sharing power supplies and fans � Gigabytes of memory in base system Expandable up to 36 10/100 Mbps Ethernet ports and up to 8 Gigabit Ethernet ports, with a 10 Gigabit Ethernet interface on a single card Supports multi-mode fiber Gigabit Ethernet and 1,000 megabytes per second copper Gigabit Ethernet card Optional VPN encryption accelerator card NEBS-compliant chassis for excellent reliability and carrier-class compatibility and resilience Delivers up to 3�,000 firewall sessions connections per second, and 10,000 usable tunnels of VPN
Nokia IP2450 Firewall/VPN/UTMFor large business and service providersNew hardware design supporting two quad-core CPUs and multi-thread technology �RU security appliance delivering up to 9 Gbps of firewall throughputExpandable interface cards and acceleration cardsFlash or hard disk drive (HDD) based (optional �nd drive)Redundant, hot swappable power supplies and cooling fans6 front-facing PCI expansion slots, supporting up to �� Gigabit Ethernet interfacesHigh-availability with IP Clustering or VRRPDelivers up to �8,000 firewall sessions per second
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High-End Nokia IP Security Platforms
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Security Product Summary Guide
Nokia Horizon Manager
Nokia Horizon Manager is a purpose-built, secure network systems management tool that enables businesses to save time and money when deploying two or many Nokia IP security platforms. It implements best practice security management, so organizations can ensure operating software and security platform configuration consistency. This centralized deployment, maintenance, and recovery solution provides secure, flexible management of both security platforms and applications.
Secure, Rapid Deployment
Nokia Horizon Manager interfaces with Nokia IP security platforms, ensuring secure installation, configuration, upgrade, and backup/restore of partner applications with the underlying operating system.
Return on Investment
Nokia Horizon Manager enables businesses to maintain network integrity and leverage employee productivity by reducing time spent installing and updating software and applications one device at a time. The amount of time needed to deploy Nokia IP security platforms and centralize the management of device information is greatly reduced and leads to a rapid return on investment. Nokia Horizon Manager saves resources, time and money.
Reliability and Scalability
Nokia Horizon Manager fits business needs for security network system management. Role-based administration adapts to existing security network administration and procedures. It manages up to �,�00 Nokia IP security platforms and builds simple or complex filtered groups of devices based on dynamic geography, name, address, and software version statuses.
Nokia Network Voyager
Nokia Network Voyager is a web-based configuration and monitoring tool, allowing network administrators to manage individual Nokia IP security platforms remotely through a graphical user interface. Nokia Network Voyager presents a dynamic interface with point-and-click access to every device. It offers a deeper level of support for a single device at a time, provides the initial configuration of the IP address, and the basic network connectivity settings necessary to get the Nokia appliances up and running.
IT personnel can easily look up configuration parameters and status; including statistics for tracking levels of network activity on each device. For service provider hosted services Nokia Network Voyager offers the benefit of managing their client's security.
Nokia Multiple Domain Security
Nokia Multiple Domain Security offers virtual firewall for Check Point VSX and enables businesses and service providers to support multiple firewalls on a single, or high availability pair of, Nokia IP security platforms. It enables consolidation and simplifies deployment and management of multiple firewalls, without sacrificing the security and flexibility that multiple firewalls provide.
It lowers customers’ operational and support costs by consolidating firewall infrastructure while still maintaining separate firewall policies and management.
Nokia IP Security Platform Management
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Security Product Summary Guide
Today mobile devices, laptops, wireless networks, PDAs, and other remote access technologies are dissolving the network perimeter and introducing multiple points of compromise. Nokia Intrusion Prevention augments traditional Firewall/VPN solutions monitoring core network segments by providing an intelligent “defense-in-depth” strategy. It is a proactive approach of discovering what is going on within the network, determining the impact to the business, and defending the network in real-time.
Nokia Intrusion Prevention with Sourcefire is a security solution that combines a hardened, purpose built Nokia IP security appliance with market leading business threat management
technology and Nokia award winning First Call–Final Resolution Support. Nokia Intrusion Prevention complements Nokia and Check Point firewall solutions and allows organizations to add an additional layer of defense to their business security deployments. The flexible and expandable hardware design, versatility of the solution for monitoring network segments actively (inline), or passively and the choice of throughput makes it an excellent choice for deployment throughout the core to defend one or multiple network segments.
Sourcefire Intrusion Sensors™ inspect incoming traffic for known and unknown
Nokia Intrusion Prevention with Sourcefire anomalies and generate alerts, block traffic altogether, or even replace malicious code with benign code based on pre-defined security policies. Sourcefire Real-time Network Awareness™ (RNA) Sensors utilize Nokia appliances for intelligent network monitoring through a combination of passive network discovery, behavioral profiling, and integrated vulnerability analysis to deliver the benefits of real-time network profiling and change management. The heart of the 3D system is Sourcefire Defense Center™, which is capable of handling hundreds of millions of events for identification of long-term security trends, while also allowing in-depth forensic analysis, down to the individual packet level.
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Security Product Summary Guide
Nokia IP290 Intrusion Prevention with SourcefirePurpose-built Intrusion Prevention appliance from NokiaFor small and medium businesses and remote/branch offices6 integrated 10/100/1000 Ethernet interfaces with 1 front-facing PMC expansion slotBoth Sourcefire Intrusion Sensor and RNA™ Sensor software pre-installedSlide-out tray for easy serviceability 100Mbps throughput and able to support 1 network segment inline (fail-open) and � segments passivelyHardened IPSO-LX Operating System designed for network security
Nokia IP390 Intrusion Prevention with SourcefirePurpose-built Intrusion Prevention appliance from Nokia Two throughput versions: ��0 Mbps or �00 Mbps Hardened IPSO-LX Operating System designed for network security � integrated 10/100/1000 Ethernet interfaces � front-facing PCI expansion slots, supporting up to � additional Gigabit Ethernet interfaces or 8 10/100 Ethernet interfaces1GB RAM and 100GB HDD Passive or In-line; Fail-Open monitoringBoth Sourcefire Intrusion Sensor and RNA™ Sensor software pre-installed
Nokia IP690 Intrusion Prevention with SourcefirePurpose-built Intrusion Prevention appliance from NokiaFor medium to large businesses1 Gbps throughput and able to support up to 6 network segments inline (fail-open) or 1� segments passivelyMulti-core CPU design for improved performance Sourcefire Intrusion Sensor and RNA™ Sensor software pre-installed1RU security appliance and up to 16 Gigabit Ethernet portsDual, hot-swappable power supplies Hardened IPSO-LX Operating System designed for network security
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Security Product Summary Guide
Worry-Free Connectivity
The Nokia IP VPN suite of products offers resilient, worry-free connectivity between multiple offices, as well as continuously available resources to all users. It enables true mobility with support for mobile users, devices, networks, and applications.
Employing patent-pending Meta-Hop™ technology, Nokia IP VPN gateways ensure continuous connectivity in the event of failure at the gateway, a particular site, or with a service provider.
Nokia extends its IP VPN to support non-Nokia mobile devices with additional options for maintaining high availability, and strengthening monitoring and troubleshooting features.
Simple Installation
One of the biggest expenses for businesses is the installation and maintenance of an appliance. Nokia IP VPN offers a simple installation process with a purpose-built, preconfigured appliance, easy ongoing support and upgrades, as well as added capabilities for future expansion.
With Nokia IP VPN self-learning capabilities, new gateways can be installed in a matter of minutes with much of the complexity handled automatically.
Transparent Remote Access
As with other IPSec solutions, Nokia IP VPN offers support for remote access via devices such as a laptop. In addition, Nokia IP VPN offers enhanced remote access capability by
Secure ConnectivityNokia IP VPN provides secure connectivity for businesses of all sizes, keeping users connected at the office or on the go.
supporting the native IPSec client built into Windows for laptops as well as Windows Mobile for PDAs and Symbian OS for Nokia Communicators.
Businesses can offer the benefit of flexibility to their employees without high maintenance or cost.
Simple Management
No business solution is complete without a simple management solution. When a customer purchases a Nokia IP VPN gateway, Nokia VPN Manager is provided at no additional cost. As a dedicated management solution, Nokia VPN Manager can be used to manage all Nokia IP VPN gateway deployments, as well as configure policy settings for Nokia mobile devices.
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Security Product Summary Guide
Nokia IP VPN Meta-Hop technology (patent pending): -Robust connectivity with secure session persistence—Continuous access to new and existing information resources with self-learning and self-healing End-to-end management for gateways and clients Adaptive networking technology to grow and modify the network without having to revisit VPN configuration Nokia IP Clustering with active session failover and dynamic load balancing Automatic zero downtime upgrades for maximum network uptime
Nokia 5i For mid-sized business (small office/ home office) Supports up to 1�1� users Desktop appliance delivering 1�0 Mbps AES-1�1�1� throughput Three 10/100 Mbps Ethernet ports for supporting DMZ Highly resilient with no moving parts Supports point-to-point protocol for network connectivity using broadband networks Serial port for backup in the event of link disconnection on an Ethernet port
Nokia 10i For mid-sized business (remote office/branch office) Supports up to 1�0 users Desktop appliance delivering 11�0 Mbps AES-1�1�1� throughput via clustered pair Three 10/100 Mbps Ethernet ports for supporting DMZ Highly resilient, with no moving parts, and can be clustered together
Nokia 50i For mid-sized business (corporate office) Supports up to 100 users Space-saving, 1U half-width, rack-mountable appliance delivering 11�1� Mbps AES-1�1�1� throughput via clustered pair Four 10/100 Mbps Ethernet ports
Nokia 105i For mid-sized business/managed providers (remote access services) Supports up to 1�00 users 1U, rack-mountable appliance delivering 1.0 Gbps AES-1�1�1� throughput via clustered pair Four 10/100/1000 Mbps Ethernet ports Up to 1� additional 10/100 Mbps Ethernet ports Up to 1� additional 1000 Base-T (10, 100, 1000 Mbps) or 1000 Base-F (MMF) ports
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Nokia 5i
Nokia 10i
Nokia 50i
Nokia 105i
Nokia 500i
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Security Product Summary Guide
Nokia 500i For large business and service providers (remote access services) Supports up to 13,1300 users 13 U, rack-mountable appliance delivering 1.13 Gbps throughput via clustered pair NEBS-compliant chassis for excellent reliability and carrier-class compatibility and resilience Four 10/100 Mbps Ethernet ports Up to 113 additional 10/100 Mbps Ethernet ports Up to 13 additional MMF or 10/1000 multi-speed copper Gigabit Ethernet ports
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Security Product Summary Guide
Nokia Mobile VPN consists of Nokia Mobile VPN Client for Symbian OS-based mobile devices that connect to the VPN gateway; providing secure access to corporate data and Nokia Security Service Manager for provisioning and management of security policies, automatic updates, and public key infrastructure requirements.
Using IPSec, end-users can safely connect from a mobile phone to the business network. Once the user successfully authenticates to the business VPN, all data travels encrypted to
and from the mobile device. It also ensures that data is received exactly as the sender sent it. Nokia Mobile VPN solution integrates with IT-backend VPN infrastructure and authentication servers.
Nokia Mobile VPN client solution is integrated with Nokia IP VPN solution and is compatible with Check Point and Cisco systems. It does not require any changes to existing content or applications and provides secure end-to-end connections from a mobile device to the business network.
Nokia Mobile VPN A manageable end-to-end security and connectivity solution that enables users to access corporate intranet services from mobile devices.
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Security Product Summary Guide
Nokia Support Services provide direct-to-end-customer support to help IT Managers efficiently deploy, configure, and maintain their Nokia solutions.
Nokia Access Options
Nokia Access is available as:
Nokia Access 1�/� (1� hours a day, � days a week) with hardware advance replacementNokia Access ��/7 (�� hours a day, 7 days a week,) with hardware advance replacementNokia Access Plus 8/� (8 hours a day, � days a week) onsite hardware replacementNokia Access Plus ��/7 (�� hours a day, 7 days a week) onsite hardware replacement
Nokia Access delivers a powerful combination of Nokia Software Subscription service, Nokia Technical Assistance Center (TAC) support, access to Nokia Support Web, and Hardware Advance Replacement. Nokia Access Plus combines Nokia Software Subscription service, Technical Assistance Center support, and access to Nokia Support Web. Additionally, Nokia Access Plus uplifts Advance Replacement support with Onsite Hardware Replacement, 8/�xNext Business Day (NBD), 8/�x�nd Business Day or ��/7x�-hour coverage.
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For a complete end customer service solution, Nokia Access and Nokia Access Plus can be customized by adding other services such as installation, Advanced Services and technical training.
Nokia Access Benefits:
Nokia Access enterprise-grade service enables IT managers to significantly reduce the cost, time and effort required to deploy and maintain Nokia solutions with:
Direct Nokia-to-customer contact: Ensures rapid resolution of issuesSingle point of contact technical assistance for both hardware and software issues: Significantly simplifies day-to-day support and maintenanceWell-established, proven escalation process: Ensures continuity of service and quick resolutionFully trained, high-level Nokia technical engineers: Provide the expertise to simulate and troubleshoot many complex problems in an onsite, fully equipped laboratory
Support Features
Nokia Access and Nokia Access Plus support help ensure fast resolution of Nokia product related issues with direct contact to both Nokia Support Web and global Nokia TACs.
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Nokia for Business ServicesA portfolio of services designed to maximize your investment in Nokia products
Nokia Technical Assistance Center—delivers around-the-clock web and telephone support. With Nokia First Call—Final Resolution users experience a single point of support contact for both hardware and software technical issues. If a critical issue cannot be resolved using Nokia Support Web, fully trained technical experts can be reached �� hours a day, 7 days a week (depending on contract service level), to perform remote troubleshooting.
Nokia Support Web—offers instant access to critical information to proactively improve knowledge and overall performance of the network. Nokia Support Web is your secure portal to expert technical assistance, service request assistance, Ask Nokia Knowledgebase, search tools, software, and technical training. Through Nokia Support Web’s sophisticated yet easy to use web-based call logging, tracking, and reporting facility, service requests are registered and validated against the service level.
Hardware Advance Replacement—offers a fast and economical method of maintaining an unlimited inventory of “virtual spares” or replenishing an actual spares holding.
Nokia Software Maintenance—and version upgrades are available on an ongoing basis to ensure software remains current. Nokia Support Web provides around-the-clock access
to software downloads including software fixes as needed, periodic maintenance releases, and new version upgrade releases. Automatic email notifications alert users when updated software becomes available.
Optional Offerings
Nokia Advanced Services—Nokia Advanced Services is a suite of packaged services that span the technology solution lifecycle—Plan, Architect, Deploy, Operate, Optimize. These services can enable rapid deployment and ongoing operational efficiency for your Nokia Security Solutions.Nokia Installation Service—Nokia Installation services may be ordered with Nokia Access Plus support. These services can help you efficiently and cost-effectively install your Nokia Security and Mobile Connectivity products.
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Nokia Technical Training—Nokia offers high-quality training on all Nokia products and solutions, for every skill and experience level. These intensive courses focus on product usage, maintenance and troubleshooting in a hands-on lab environment, and include an extensive, user-friendly manual. Nokia provides training programs where and when you need them—from anywhere, anytime on-demand online training to classroom training with a Nokia Certified Instructor.
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Nokia Access for Security Products
Support Options Nokia Access Choices
Nokia Access Nokia Access Plus
Support Features 12/5 24/7 8/5 Onsite 24/7 Onsite
Hardware Advance Replacement
Yes Yes No No
Onsite Hardware Replacement 24/7
No No No Yes �-hour response
Onsite Hardware Replacement 8/5
No No Yes NBD response
No
Nokia Software Subscription
Yes Yes Yes Yes
Nokia Support Web Access Yes Yes Yes Yes
Third-party Software Subscription
Sold Separately
Sold Separately
Sold Separately
Sold Separately
Direct Nokia TAC Support Coverage
Yes 1�/� Yes ��/7 Yes ��/7 Yes ��/7
TAC Target Response Time Yes <� hours Yes <� hours Yes <� hours Yes <� hours
Work together. Smarter.Europe, Middle East, and AfricaAustria: +�3 (0)1 9� 80 888 • Belgium: +3� (0)� �00 16 �� • Finland: +3�8 (0)800 110 888 • France: +33 (0)1 70 708 166Germany: +�9 (0)69 ���� �03 68 • Netherlands: +31 (0)�0 71000 70 • Italy: +39 (0)� 3600 36�� • Spain: +3� (0)91 �1�0 777Sweden: +�6 (0)8 �6 610 789 • Switzerland: +�1 (0)�� �80 900� • UK: +�� (0)161 601 8908mail: [email protected] • [email protected]
www.nokiaforbusiness.com
NI� 0�7 003 © �007 Nokia Corporation. All rights reserved. Nokia and Nokia Connecting People are registered trademarks of Nokia Corporation. Other product and company names mentioned herein may be trademarks or trade names of their respective owners. Specifications are subject to change without notice. The availability of particular products and services may vary by region. Please check with the Nokia dealer nearest you. Operations and some features are network dependent. Check Point, the Check Point logo, VPN-1 and Firewall-1 are trademarks, service marks, or registered trademarks of Check Point Software Technologies Ltd.
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