Use of GIS (Geographic Informa4on System) as an Integrated Tool for NRW, Asset and Customer Management Embu Water and Sanita4on Company Background and Objec4ves Objec&ves ¥ Improve NRW from 55% to 33% in 5 years through improved asset management ¥ Improve customer percep4on from 75% to 85% in 5 years improved customer data base ¥ Improve network pressure from average 10 bars to 3 bars in 5 years ¥ Developed asset replacement program in 5 years ¥ Improve debt collec4on efficiency from 80% to 95% in 3 years ¥ Improved billing efficiency from 85% to 100% in 3 years ¥ Improve Planning through data on expansion and growth ¥ Provide data for design and hydraulic modeling (eleva4on models) Background ¥ Non existent of an asset management program resul4ng in a rapid loss of infrastructure capacity. ¥ Wave training on NRW and CCO generated interest on the need for an integrated system for infrastructure management. ¥ WSP opted for a GIS (Geographic informa4on system) to manage NRW, assets, and customers. Layer 1: Base maps: Cadastral maps from survey of Kenya showing plot numbers. Digi4zing Layer 2: Pipe networks: Mapped using a GPS, showing characteris4c of pipe i.e. size, material, age Layer 3: Consumer Meters loca4on: Mapped using GPS Layer 4: Master Meter loca4on: Mapped using GPS; Pressure maps: Mapped using pressure loggers and GPS Layer 5: Aerial photographs showing actual features on the ground (satellite images) Layer 6: Sewer pipe network Layer 7: Man holes Layer 8: Valve and fi^ngs The process of linking the GIS data base and the billing database is on going Project Descrip4on Results and Lessons Learned Lessons Learned By implemen4ng a GIS system, Embu Water has developed “a one stop integrated data management system” by simply collec4ng exis4ng data and organizing it. This has improved efficiency in a lot of areas. Examples are: Integra4ng data within the company, Billing, Customer care, Hydraulic, Meter reading, Connec4on and reconnec4on, O&M, Assets Recommenda&on A GIS system can be easily adapted by other WSPs within the region Results ¥ Improved meter reading efficiency from 85% in 2008 to 96% in 2013 ¥ Improved billing efficiency from 80% in 2008 to 100% in 2013 ¥ Opera4on cost reduc4on through improved efficiency by 17% ¥ Beder customer Knowledge through data collec4on. 70% customers have been mapped ¥ Reduc4on in NRW from 55% in 2008 to 36% in 2013 ¥ The revenue has increased from 7 million in 2008 to 14 million in 2013 ¥ Improved efficiency in customer service. ¥ Improved efficiency in opera4on and maintenance WAVE Impact Through the first wave training on NRW and CCO there was need to come up with one integrated system that would assist manage the two areas together. The company therefore developed an action plan that involved among other things, setting up a GIS (Geographic information system) to manage NRW, assets, and customers. Pressure map before adjustment Pressure map a@er reducBon Partners and Financing JICAdona4on of soiware: ARC GIS 10 Sustainability Through improved efficiency and beder planning the company had improved revenue by 40% and reduced cost by 15%. Coverage has con4nually been increasing from 60Km square to around 400Km square. Customer connec4ons have grown from 8,000 in 2008 to 14000 in 2013 Pipe Replacement Map