Scotland's national skills agency | Skills …€¦ · Web viewIf mobile you can opt to receive a text or call, if landline you will receive a call. When complete, click “Contact

Accessing FIPS (external access)

Users will receive FIPS id & Password to access FIPS from SDS by email. This will be a 2 stage process.

Stage 1 - email containing FIPS user id will be sent to you using email address provided during the FIPS User Request process.

Stage 2 - after a short period of time, email containing FIPS password will be sent to you using email address provided during the FIPS User Request process.

To enhance system security, you will also be required to setup the Multi Factor Authentification (MFA) process when you first login to FIPS. You are required to add a telephone number and select a preferrred method of contact - call or text message. This information will be used to contact you each time you login to FIPS.

IMPORTANT INFORMATION

If you experience any problems with the process in this document or when logging on following initial setup, you can log a request using the FIPS Helpdesk form on Provider Central:

https://www.skillsdevelopmentscotland.co.uk/for-training-providers/fips-funding-information-and-processing-system/fips-customer-support-request-form/ 

Select “FIPS User Access Request” from the Request Type drop-down menu and provide full details. SDS will then either call you or escalate your request to the Technical Helpdesk for resolution.

Please be aware that operating hours for support is 9am-5pm Monday-Friday.

Accessing FIPS

Open your browser and go to the FIPS URL: https://skillsdevelopmentscotland.crm4.dynamics.com

The following login screen will be displayed

Enter your login and password as provided by SDS.

Multi Factor Authentification (MFA) Setup

Accessing FIPS

Upon successful logon a screen similar to below will be displayed. You are required to complete for Multi Factor Authetification (MFA) . This is required to enhance system secuity.

Click “Set it up now”

Complete the dropdown fields

The default setting is “Authentication phone”. This is required. Do not amend this field.

Select your country or region - Select United Kingdom and enter contact number

Method – Enter your mobile number or office number – omitting the leading zero (as below). If mobile you can opt to receive a text or call, if landline you will receive a call.

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Accessing FIPS

When complete, click “Contact me”

Depending on your selection, you will now receive a text or phone call.

Text message – you will receive a verification code Phone call – you will receive an automated phone call which asks you to select the hash key

(#) to confirm details

If you are using text, enter the verification code in the box below and click “Verify”

The following screen will be displayed, you should now click “Finished”

You will now be asked to update your password. Enter the details and click on “Update password and sign in”.

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Accessing FIPS

Once your password is updated you are now required to complete “Don’t lose access to your account” section. This enables all users to utilise the self service password reset function.

Click on “Set it up now”

It is necessary to setup all 3 options in this section. This is to avoid being prompted to complete this section each time you login.

Complete the following. To add email address go to “Authentication Email Address is not configured” and click on “Set it up now”

Add your e-mail address

Once you have added your email address, click on “email me”

You will be sent a verification code to the email address provided. Add the verification code and click “verify”

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Accessing FIPS

To complete this process, you should now verify the phone number added during initial setup is correct

Check the telephone number entered is correct and then select “text me” or “call me”. Once selected you will receive a verification code by text or a telephone call to your phone.

Depending on your selection, you will now receive a text or phone call.

Text message – you will receive a verification code Phone call – you will receive an automated phone call which asks you to select the hash key

(#) to confirm details

If you are using text, enter the verification code in the box below and click “Verify”

Setup is now complete.

All subsequent logins to FIPS following initial setup

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Accessing FIPS

You will be required to add your user id and password. When entered, depending on the contact method you selected when setting up the Multi Factor Authentification (MFA), (Text or Call me), you will receive either a call or a text to the number you entered. A message will appear on screen advising of this and you will be required to follow instructions received to complete your logon.

REMINDER

If you experience any problems with this process or when logging on following initial set-up, you can log a request using the FIPS Helpdesk form on Provider Central:

https://www.skillsdevelopmentscotland.co.uk/for-training-providers/fips-funding-information-and-processing-system/fips-customer-support-request-form/ 

Select “FIPS User Access Request” from the Request Type drop-down menu and provide full details. SDS will then either call you or escalate your request to the Technical Helpdesk for resolution.

Please be aware that operating hours for support is 9am-5pm Monday-Friday.

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