SAP Training Course

8/7/2019 SAP Training Course

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SAP Account

Administration and

Support



Course Contents

SAP Getting Started

IS SAP Support Overview

Account Administration

Troubleshooting

User Information System

Reference Material

A. Role Owner Matrix

B. SAP Roles-CourseMatrix

C. Contacts



Getting Started

Getting Started with SAP



Getting Started: Learning Objectives

Logon and identify the parts of an SAP R/3 Window

Navigate the menu structure

Identify icons

Create sessions

Use SAP R/3 Online Help

Use On-Demand Help

Create Favorites

Use Match codes

At the conclusion of this topic you will be able to:



About SAP R/3 Access

"Only those who have been specifically authorized to use

the system, meaning that they have been assigned a login

ID, are permitted to use the system. These individuals

have been trained/certified in its use. Due to the highly

regulated nature of our business, we require that logon

ID's only be used by those to whom they have beenspecifically assigned. This permits us to maintain audit

trails of what has been done in the system, and by whom,

while ensuring that those using the system are adequately

trained. Sharing Login ID's is strictly forbidden".

Jack Kay, COO

Apotex Inc.



Log On and Log Off

Training: 340

LIVE: 400

Training ID: xxxxxxxx

LIVE: First Initial+Last

Name

(i.e. bsherman)

Secret Password

µE¶nglish

Leave blank for English.



Menu

Icons Bar

Enter Icon

Command Field

Status Bar

Customizing Display Options

Session

Number

System

Number

R/3 Window



Working With Sessions (1)

Click the System

option then click

Create Session

I need to check

another account for

additional information

Session Number



Working With Sessions (2)

Great here is theinformation I need!

I¶ll go back to

my other session.

Session number



Icon Bar

Enter

Save/Post

Back

Exit

Cancel

Help

Execute

Find

Sort

Print

Display/Change

Page



SAP R/3 Online Help



Access Application Help



Access SAP Library



Access Glossary



Field Level Help

F1



Create Favorites

2. Select the

Favorites optionand click on add

1. Locate the menu

path to place in

your Favorites.



Access Favorites

You can now access your Favorites by clicking on the

appropriate transaction



Match Codes

Match code

Search

Results



Getting Started: Summary

Logon and identify the parts of an SAP R/3

Window

Navigate the menu structure

Identify icons

Create sessions

Use SAP R/3 Online Help

Create Favorites

Use Match codes

You should now be able to:







SAP Support Overview: Learning Objectives

At the conclusion of this unit, you will be able to:

Understand the functions of business process

owners and role owners.

Understand the support structure in place for SAP

R/3 Understand how support is provided to the

business by the support personnel



Four levels of support exist

Level 0 - Role Owners/Lead Users

Level 1 - SupportCentre using SAP Admin Tools

Level 2 - Application Services & Affiliates (supported by

level 3)

Level 3 - Consulting Services & IS Lab (backed up by SAP

Consultants, SAP Support Review Mgmt, software vendors,

etc.)

How SAP Support is StructuredHow SAP Support is Structured



Levels of Support - Descriptions

Level 0 (Role Owners/Lead Users)

First point of contact for users

Calls are passed to Level 1 Support Centre only if the Role Owner

cannot resolve the problem, or cannot be found using Phone /

Email / Web



Level 1 (Support Centre)

Log the support calls into Service Center & set priority

Answer FAQs, set passwords, create new SAP users and

troubleshoot account access issues

Place in appropriate queue if not resolved

Levels of Support - DescriptionsLevels of Support - Descriptions



Level 2 (Application Services & Affiliates)

Review the Apps Queue and modules

Affiliates to review their Queues & modules

Accept calls in call track system

Log all updates in call track system

Resolve & record solution if possible

Move call to Consulting queue if not resolved, otherwise close




Level 3 (Consulting Services)

Review the Consulting Queue and modules

Accept calls in call track system

Log all updates in call track system

Resolve & record solution if possible

Contact appropriate external expert for assistance if required

Log updates into call track system

Close call in Call Track system immediately




Level 2/3 Support

MODULES

FI/COFinance & Controlling

SDSales & Distribution

MMMaterials Management

PP-PIProduction Planning

Process Industry

Level 2

Rajeev Verma

Level 3

Amir Ladak

Level 2

Mike Colella

Joe Di Blasi

Level 3

Nicu Belcin

Level 2

Paul Lu

Level 3

Ronald Pan

Mike Stecher

Level 2

Myra Eastwood

Level 3

Marius Sinclair

Michael Hesse

Application/Consulting Services



MODULES

PMPlant Maintenance

PSProject Systems

HRHuman Resources

as

QMQuality Management

Level 2

Tony Ng

Level 3

Johanny Moreno

as

Level 2

Nelya Popova

Level 3

Jeffrey Thompson

Level 2

Wilfredo Reyes

Level 3

Ravi Moturi

Level 2

Tony Ng

Level 3

Johanny Moreno

Level 2/3 Support

Application/Consulting Services



Level 2/3 Technical Support

LEVEL 2/3 SUPPORT

Level 2Tech Support

Level 3Tech Support

Saud AhmadPradeep Pradhan

Weidong WangTerry Seun

Data Center/Consulting Services



IS uses Peregrine Service Center to log and track SAP issues

reported by end users.

The SupportCenter logs all calls (inquiries, problems,

requests) upon initial contact. Level 0 Support will have

passed on the issue to IS when this occurs.

If possible the Support

Center resolves and closes the call.

An IS Work Queue called Business Apps is set up in Service

Center for the assignment of SAP calls that are not resolved

by the SupportCenter.

Level 2/3 Support personnel will find their calls by viewing

their queues.

Call Track SystemCall Track System



Summary

Role owners and lead users are assigned to provide

departmental or 0 level support for SAP.

When a department cannot solve an issue the end

user will call the SupportCentre to have the issue

logged and resolved.

Three tiers of IS support exist: Level 1 - SupportCentre

Level 2 - Application Services/Tech Support

Level 3 - Consulting Services/Tech Support

All calls not resolved by the SupportCentre areassigned to the Business Applications Queue.

Level 2/3 Support personnel find their calls by viewing

their incident queues.



SAP Account

Administration

Account Administration



Account Administration Learning Objectives


Create a new user and attach roles.

Copy a user profile in SAP

Understand the purpose of roles and profiles.

Reset passwords.

Be familiar with password requirements.

Understand user maintenance functions.

Terminate an SAP Account



Assign

Roles

Approved Request

and Training Roster to

Create new SAP User

Create a New User

Set

Password

Process for Creating New R/3 Users

Form

Form

Notify

User, trainer

and SAT

Department



Creating a New User

Create

Userid should

match NT Userid



Copying A Profile (1)

1. Userid to be

copied

2. Copy



Copying A profile (2)

New user,

should match

NT Userid

Copy



Address Tab

Employee

information



Logon Data - Setting An Initial Password

Enter initial

passwordtwice



Defaults

Make sure these

two items are

selected



Assigning User Roles



Assigning User Roles

Use Match

codes

Roles Tab

Composite



Resetting Passwords (1)

2. ChangePassword icon

1. Enter User id

3. Change

password to

³Apotex´, repeatand click ³Enter´



Resetting Passwords (2)

Users can change their ownpasswords from the initial SAP

Logon screen.



Disabling an SAP Account (1)

Need picture of SAP login showing a regular account. µNO LONGER WITH

COMPANY¶ in the Function box.




Enter a µValid to¶ date to

disable the account as of that

day

Click on µGenerate Password

Wizard¶ to generate a new

password for the account




Click on the Lock/Unlock button

Account is locked by

Administrator

Account is not locked



User Maintenance Functions

Create

Change Delete Lock

Display Copy

Change

Password



Summary

New users are created by copying from a template or by creating a new SAP User ID. The template has all

of the default settings.

Roles have to be assigned to the user. The roles

already have the appropriate profiles or

authorizations assigned to them.

If a user forgets his or her password, the Help Desk

can quickly reset their password.

Besides creating a user and resetting passwords,

you can also lock & unlock users, display and editexisting users and add/delete roles.

You can terminate an SAP Account by using

transaction SU01 when a user leaves the company.

NEVER delete an SAP account.



Troubleshooting

TroubleShooting



Troubleshooting Learning Objectives


Identify the transaction code for a particular

screen.

Understand common sources of logon errors.

Lock/Unlock User¶s out of R/3

Understand how to look up ABAP dumps.

Understand how user defaults are maintained.

Understand the Print function in R/3.

Understand how to create, save and access

variants



Identify the Transaction Code

L E



Logon Errors

1. Wrong client

2. Wrong Password

3. User Account expired or does not exist

4. System is down

5. User is locked out

Logon Errors could be caused by any of the following:

U L k d t f R/3



Users Locked out of R/3

After 6 Attempts to log in, the user is locked out.

Unlock

ABAP Sh t D



ABAP Short Dump

SU3 M i t i i U D f lt d O ti



SU3 - Maintaining User Defaults and Options

Parameters

Defaults

�

Printer �Spool Control

�Date Format

�Decimal Format

Address

�Logon Language

�User data

Ch i P i t



Changing Printers

2. Remove

³Local printer´

1. Use Matchcode

3. Select printer

SAVE

C t V i t



Create Variants

Variants can be used to save parameters in commonly used

transactions for future use.

Enter required

information onscreen

Create Variants (2)



Create Variants (2)

Click the Goto option.Click Variants. Click Save as variant

Save Variants



Save Variants

Enter in variant name and description and click the Save icon.

Access Variants



Access Variants

Go to the input screen you require.Click the Goto option.Click

Variants. Click Get

Access Variants (2)



Access Variants (2)

You will see a list of variants. Double click the one you want.

Exercises



Exercises

Summary



Summary

You can use System

Status to find the transaction codefor a particular screen.

Common sources of logon errors include wrong client,

wrong password, user account expired or does not exist,

system is down, user is locked out.

If a user attempts to log in unsuccessfully 6 times, the

system will lock them out. Unlocking users is done

through the transaction SU01.

You can look up ABAP dumps when GUI crashes occur to

determine what happened.

User defaults are maintained by users or administrators.

The Print function in R/3 piggybacks on NT, a default

printer can be changed by the user or an administrator

A Variant allows you to specify certain transaction

information parameters and save them for future use.




User Information

System


User Information System: Learning Objectives



User Information System: Learning Objectives

At the conclusion of this topic you will be able to use the User

Information System to perform the following tasks :

Look up transactions by role

Look up roles by transactions

Look up transactions executable by users

Look up changes done to user accounts

Look up the Last Logon and Password change by user

User Information System (SUIM)



User Information System (SUIM)

TransactionCode



Insert picture Expanded SUIM

Transactions by Role (1)








Search Results

Roles by Transaction (1)








List of Roles containing

Transaction ME21N

Transactions executable by user (1)








Search Results

Change Documents (1)



g ( )

Change Documents (2)



g ( )

User was created

Last modified



Slide of Last Login and Password change

Need Saud to get this and explain results



Slide of Last Login and Password change results

Need Saud to get this and explain results

Summary



y

The SAP User Information System (SUIM) is a reporting

tool which assists account administrators with different

methods of looking up information related to users, roles,

transactions and profiles.

The different options available are; looking up transactionsby role or roles by transactions

SUIM also allows you to look up all transactions executable

by a user and any changes made to a user¶s account