Samsung Communication Manager1).pdfBHCA 20K CPS 50 Concurrent Call 350 MOH Channel 128 MPS Call 200 Conference Channel 128 UMS Channel 64 Call record 42 H/W Specifications Rack Unit

Samsung Communication Manager

Contents

Midsize Business Environments SCM Express Introduction & Benefits SCM Express Use Case & Scenario Explore the SCM Express in Detail

MIDSIZE BUSINESS ENVIRONMENT

Midsize Businesses Face Many of the Same Challenges as Large Enterprises, But Have Fewer IT resources

Midsize businesses have the needs of SMB and larger enterprise together

- SMB’ needs of Lower TCO and simplified management

- Enterprise’s needs of Multi sites, enterprise class UC, and scalability needs

Very Small Businesses

Small Businesses

Mid size Businesses

IT department External In House

• No IT department • The IT decision maker the

owner or CEO

• Limited IT skills and resources

• IT departments begin to formalize, but IT staff play multiple roles

Customer Value • Transaction focused • Price sensitive

• Transaction focused • Price sensitive

• Relationship focused • Value sensitive

Low Cost / Brand Value

Product and services Needs • Discrete products and

services

Point Solution Complex Solution

Market Size 20% 35% 20%

• Well organized IT departments • Well established CIO roles

• Relationship focused • Value sensitive • Reliability critical

25%

• Low TCO • Simplified Management • Integration of

functions/apps • Flexibility for telephone

extension moves, adds & changes

• Simplified Management and easy installation

• Integration of functions and applications

• Affordable solution for multiple sites and virtual offices

• Enterprise-class UC solution at a low TCO

• Scalability for business growing • Flexibility for telephone extension

moves, adds & changes

• Resiliency for Business Continuity

• Scalability for business growing

• Sophistication • Compatibility for 3rd Party

Apps and Samsung PBX, email vendors, major Softswitch, etc

• Openness and future proof with SIP/CSTA based open interface and IPv6

Large size Enterprise

Communication Solutions for Midsize Business Have to Be…

Comprehensive solution with established communication software and integrated application

Easy manageable solution considering insufficient IT resource

Economic solution fulfilling low total cost of ownership

Scalable solution to prepare business growth

Compatible solution for interworking with other IT equipments

Flexible solution for easy move, add, and change of seat

Here Is The Samsung Communication Manager;

The Optimized Solution for Midsize Businesses’

Exact Needs

SCM EXPRESS INTRODUCTION & USER BENEFITS

SCM Express Is a Midsize-Biz-Oriented All-in-one Solution

SCM Express is a comprehensive communication solution for midsize business with smaller IT staffs, delivering enterprise-level performance. Samsung Communication Manager call control and rich applications such as conference, UC, mobility are integrated on a single appliance.

Communication Manager S/W

Embedded UMS

Embedded ACD

Meet-me Voice

Conference

MobEx

CSTA Link MoH CDR

SCM Express

PC Soft Client (Samsung

Communicator)

Mobile Client (Samsung Mobile Communicator)

IP Phone

Client

Embedded SBC

… >> SCM Express integrates all the benefits of call control and rich

applications which is inevitable to midsize business on a single

server.

Messenger Server

Microsoft Outlook

SCM Express Delivers a Compelling Value Proposition

For midsize business who needs the increased performance with smaller IT resources, SCM Express is a perfect easy-to-manage solution delivering values with an affordable price

Simplified MAC (move, add and change) process with hot desking enables ‘work-as-you-go’ environment setting Flexibility

For enhanced performance as your business grows, simply add user licenses without costly S/W change Scalability

Bundled software license lowers software costs, single-server architecture reduces hardware costs and the solution simplicity lowers management costs Low TCO $ Openness provides SIP features (300+) and CSTA Link for 3rd party connectivity

Compatibility

Installs in under a few hours, easy management tools reduce time and money spent on system administration

Easy Management

Linux

SystemPKG DB

Applications

1 CD

2 Clicks

Value 1. Simple & Easy Management

No more complicated program settings or no more technical specialists! To install the SCM Express, all you have to do is just 2 clicks with 1 CD. Anyone can install SCM Express, lowering IT maintenance cost for midsize business!

Simple Installation with just 1 CD and 2 clicks >>

Pre-installed Server Provided >>

UMS CALL

MCS (Multimedia Conference

System)

Service Qualifier

Integrated administration for company network

>>

Low TCO >>

Value 1. Simple & Easy Management

With SCM Administrator, management tool for SCM Express integrates all administration functionality for system DB, Application and Troubleshooting so that midsize business can manage network effectively and efficiently.

V

View Detail

Value 1. Simple & Easy Management

SCM Administrator ensures whole business network quality with higher reliability of Telchemy engine. Also, real-time service quality for IP telephony resolved problem faster and before problem happens

Faster Problem Resolving >>

Reliable service quality >>

Value 2. Low Total Cost of Ownership

Remote access and management for multisite branches with SCM Express minimizes TCO for midsize business. Also, SCM Express requires less space with its all-in-one feature on a single server, midsize business saves money on electricity and cooling, supporting green initiatives.

Remote Access

As is To be

ECO

Increase Maintenance Cost, Need space,..

Business trip Cost, Time loss,..

Save money, time, Save operation Cost,..

Low power, Save space,..

$ Save Money >>

Save Time >>

Less Space >>

Less Energy >>

3rd party UC

Personalized Ring Back Tone

MCS

Broadcasting All-at-once

Voice Recording

ACD

SCM Express

Value 3. Compatibility (Future Proof)

SCM Express fully supports industry standards such as SIP Protocol and CSTA, making easier 3rd party application integration. SIP-based richer solution will benefit midsize business deploy perfect communication environment.

Industry Standards for richer solution >>

SIP and CSTA ensures future scalability >>

Value 4. Enterprise-class Scalability

For enhanced performance as your business grows, simply add user licenses. SCM Express offers increased sophistication and choices for growth for Midsize business.

With the same call control S/W platform and license based system,

SCM lineup offers your business choices for growth up to 30,000 users

SCM Express is scalable to Enterprise Edition with 10,000 users without costly Server change

Midsize Business Large Enterprise

SCM Express Edition SCM Enterprise Edition

Up to 1,000 Users With Multisite Centralized Call Processing

Up to 30,000 Users With Multisite Distributed Call Processing

SCM grows with your Business >>

Value 5. Flexibility

In today’s workplace where people and technologies are constantly moving and changing, keeping accurate account of employees is imperative for business. With SCM Express, all you have to do is just plug&play!

Work-as-you-go setting >> SCM Enterprise supports full employee flexibility with plug&play hot desking!

Simplified Move, Add and Change >> No need to move your phone when you move your office. Move/Add/Change process is much easier with SCM Express!

Call Performance Flexibility >> SIP Trunking delivers your business great opportunity on call performance, ensuring flexible usage of your network

V

USE CASE & SCENARIO

SCM Express is Designed For Customers Like…

Standalone Business with smaller IT Staff

Multisite Branches with Centralized Call Processing, such as financial

services or retail chains

Multisite Branches with Mission-Critical Telephony Environment

Service Provider who delivers Managed IP-PBX Service

Service Provider who delivers Hosted IP-PBX Service

Midsize business who already deployed Samsung OfficeServ and wants to

migrate into Pure-IP Network

>>

>>

>>

>>

>>

>>

For Standalone Midsize Business, SCM Express is a Comprehensive Communication Solution

For Standalone midsize business who wants to minimize IT investment cost, whereas need high performance, SCM Express integrates call control and application resources with simplified communication plan.

SCM Express

MSBG

IP Phones

….

PC Client

Mobile Client

Ease of deployment >>

Simplified dial plan >>

Converged infrastructure >>

AP

For Midsize Business with Multisite Locations, SCM Express is a Centralized Communication Solution

For midsize business with multisite branches with mission critical telephony environment, SCM Express offers your business continuity with great survivability even though IP WAN fails

SCM Express

L3 Switch Internet Survivable Remote Site Gateway

Survivable Remote Site Gateway

PSTN

< Main Office >

< Branch A >

< Branch B >

SiSi

Ensures Business Continuity with A-S Redundancy & Survivability >> Cost Savings between multisite calls >> Hot desking between multisites >> Centralized Administration >>

Active-Standby Redundancy

For Service Provider Delivering Managed IP-PBX Service, SCM Express Maximizes Customer Satisfaction

Service provider who delivers managed IP-PBX service can ensure customer satisfaction with centralized and easy administration and IT investment protection with SCM Express.

SCM Express

MSBG

IP Phone PC

IP Access

(SIP Trunk)

Softswitch Application Servers

Service Provider

Internet

Centralized and Easy Administration >> IT Investment Protection with Industry Standard

>>

For Service Provider Delivering Hosted IP-PBX Service, SCM Express Saves Money

With SCM Express, service provider who delivers hosted IP-PBX service can save maintenance cost including less space and energy consumption, not to mention easy management.

IP Access

(SIP Trunk)

Application Servers

Internet

SCM Express

MSBG

IP Phone PC

Service Provider

Low TCO, Less Space as well as Low Energy Consumption

>>

Easy Administration >>

Migration Path SCM Express Offers For Single Site Business

In case of existing Single-site, users can use the existing OfficeServ system as Media Gateway with a SCM. At this time SCM acts as Call Server. SCM can support redundancy and Survivability. If there was a breakdown in SCM, Media gateway would work as Survivability mode. So users can use Communication system continuously.

SLT IP Phone (SIP Phone)

Video IPP DGP

Digital / Analog Trunk OS 7000

SCM Express

SLT IP Phone (SIP Phone) Video IPP

Digital / Analog Trunk

OS 7000

Support redundancy >> Survivability >>

SCM Express

SLT IP Phone (SIP Phone)

Video IPP DGP

OS 7000

OS 7000 OS 7000

SLT IP Phone (SIP Phone)

Video IPP DGP SLT IP Phone (SIP Phone)

Video IPP DGP

SLT IP Phone (SIP Phone)

Video IPP

OS 7000

OS 7000 Ubigate iBG

SLT IP Phone (SIP Phone)

Video IPP SLT IP Phone (SIP Phone)

Video IPP

신규Site

Support redundancy >> Survivability >>

Migration Path SCM Express Offers For Multi Site Business

In case of existing multi site, users can use the existing OfficeServ systems as Media Gateways with a SCM. At this time SCM acts as Call Server. In case of new Multi-site, iBG series can be used as Media gateway instead of OfficeServ System.

EXPLORE The SCM EXPRESS IN DETAIL

SCM Express Solution Components

SCM Express

Switches

Gateways / Routers

Internet PSTN SIP Trunking

IP Phones

Applications

Mobility

Wi-Fi :3rd Party /

SMT-W5200 (future)

SMT-R2000

3rd Party AP

Cellular (Single/Dual)

Analog Phones / Fax

Optional High Availability Design (Active-Standby)

Ubigate iES Series with PoE

OfficeServ 7400 Ubigate iBG Series

Remote Worker

ACD Conference UMS Communicator

3rd PartySIP Phones

1

3

2

4

Reliable Call Server Enables Lossless Operation

Reliability of its own server and Active-Standby system redundancy feature ensures continuity of midsize business, with competitive price.

Category SCM Express on SCM-S500 Server

System Capacity

Users Max 1,000

Gateway Max 100

BHCA 20K

CPS 50

Concurrent Call 350

MOH Channel 128

MPS Call 200

Conference Channel 128

UMS Channel 64

Call record 42

H/W Specifications

Rack Unit 1 RU

CPU 1 Quad Core Processor

RAM 4 GB

HDD 100 GB

Redundancy DISK RAID 1

System Active-Standby

1

Samsung MSBG & Ethernet Switch Lineup

Samsung Multi-Service Business Gateway lineup and Network switch lineup enables true enterprise voice and data convergence for Samsung SMB customers and delivers an agile and efficient network infrastructure.

Ubigate iBG series G/W

Ubigate iBG2016 Ubigate iBG2006 Ubigate iBG3026 Ubigate iBG1003

For Small Biz Routing, Voice, L2 Switching Security: F/W, VPN 150Kpps forwarding

For Small Biz Routing, Voice, L2 Switching Security: F/W, VPN 150Kpps forwarding

For SMB Routing, Voice, L2/L3 Switching (PoE) Security: F/W, VPN, IPS 300Kpps forwarding

For Enterprise Routing, Voice, L2/L3 Switching (PoE) Security: F/W, VPN, IPS 500Kpps forwarding

OfficeServ Series G/W OfficeServ7400

~ 60 Users 10Kpps forwarding Programmable VMS & VoIP GW

~60, 120(2R) Users 30Kpps forwarding Switch & Router Security

100, 480(3R) Users 530Kpps forwarding L2/L3 Switch & Router Security

OfficeServ7200 OfficeServ7100 OfficeServ7030

~20 Users Programmable VMS & VoIP GW

OfficeServ7070

~50 Users Programmable VMS & VoIP GW

2

SCM Express Supports IP Phones and Mobile &Soft Clients

SCM Express supports Samsung’s elegant design-award winners, SMT-i5200 UC IP Phone full lineup as well as mobile and soft clients, maximizing employee mobility, connectivity and collaboration.

SMT-i5210 3.2” Mono LCD 14 Key Button

SMT-i5220 3.2” Mono LCD 24 Key Button

SMT-i5230 3.2” Mono LCD DESI-LESS

SMT-i5243 4.3” Color LCD USB Camera

SMT-i5264 64 Key Button Add On Module

SMT-i3100 SMT-i3105 Mobile

Communicator Samsung

Communicator SMT-W5200

Desktop IP Phones

Mobility & Soft Clients

(’10.Q4)

3

SCM Express Has Built-in Applications and Clients

SCM Express supports rich built-in applications including conference, contact center, unified messaging as well as mobility and embedded SBC. Also, SCM Express supports various clients.

Embedded UMS Embedded ACD Ad hoc, Meet-me Voice Conference

Samsung Communicator

Samsung Mobile Communicator

IP Phone Microsoft Outlook

Mobile Extension Embedded SBC

Messenger Server

Samsung Communication Manager

Clients

SCM Express

4

Truly Unified and Valuable UMS Features Embedded

Embedded UMS in SCM Express truly unifies all your Voice Mail, Auto Attendant, E-mail messages, E-mail gateway, Access manager and Subscriber & Client interface, making SCM Express more responsive, flexible and efficient.

Imagine the efficiency and productivity of customizing how voicemails and email messages are created, sent, received, tracked synchronized, and archived – all from one central location

Embedded UMS merges it all through a robust unified messaging system designed for the larger small-to-midsized business that must operate and compete on the big business stage.

Auto Attendant

Voice Mail

Unified Messaging

Voice Questionnaire

Audiotex

Embedded UMS

“Embedded UMS

helps you stay in touch and

keep up with the pace of business!”

E-mail Gateway

Access Manager

Client Interface

4-1

Tremendous VM Features Make You Never Miss a Call

Never miss a call with Samsung IP-UMS Voicemail!

With simple setting, send and retrieve voice message easy and fast!

Notification Schedule

Personal Mailbox Administration

Private (Confidential) Messages

Quick Memo

Reminder

Reply Required

Retrieve Public Caller from Mailbox

Return Receipt (Certified Messages)

Self Memo / Reminder

“Embedded UMS offers a rich set of features

for you to send, receive and administer voice messages”

4-1

Imagine Real Automatic Attendant

Embedded UMS supports you an automated attendant to help customers find the right person and provides voicemail so they can leave a message.

Automatically answering calls and playing one or more custom prompts to the caller along with menu options.

Dialing another extension number, transferring to an operator, accessing pre recorded and stored information, or connecting to voicemail are available

The auto attendant function can be used as the primary answering point for all calls or as a back-up to the operator

Advanced features: Alphabetic Directory (Multiple)

Auto Attendant Routing

Announce Hold Position/Time

Direct to Mailbox

Holidays and Special Events Scheduler

Multiple Language Support

Operator Access

Single Digit Call Routing

Interruptible Voice Prompts

4-1

Fully Synchronized Unified Messaging

Embedded UMS truly unifies all your voicemail and e-mail messages between clients such as Microsoft Outlook, Web client and TUI(Telephone UI) Mailbox

Synchronize

Outlook client

TUI

Web client

Outlook Mail to TUI Mailbox After messages are listed to in Outlook, TUI display and MWI are

automatically updated

Sync with ANY Folder created in Outlook Mailbox

Voicemail Messages can be moved to any folder in the Outlook Mailbox

Record and Send VM MSGs right from the desktop. Subscribers will receive as a VM MSG.

Save and Archive Voice Messages – Subscribers moving voicemail messages outside of the scope of the Outlook mailbox, the VM MSG is converted to an e-mail with an attached WAV file.

Send new and forwarded VM MSGs to any valid E-mail address.

TUI Mailbox to Outlook Mailbox After VM MSG and e-mail MSG is heard from the phone, Outlook

mailbox MSG status is updated.

4-1

You can use ANY Clients what you want

With Samsung IP-UMS, access messages through a variety of clients at your convenience : Outlook, Web and IP Telephone.

Send, Receive VM & Fax Mails Outlook Add-In Toolbar

Play, Record, and Send Messages

Outlook Add-In Subscriber Services Personal Greetings Find Me & Follow Me

Message grouping by voice and e-

mail types

Play/Listen to EM/VM MSGS Alerting E-mail Info

Manage your VM Messages from

any PC

Subscriber Services Alerting E-mail Info

TUI(Telephone UI) Subscriber Client Interface

Web Client Interface Outlook Client Interface

Outlook? Web? TUI? … It doesn’t matter

4-1

Free from Call Traffic Jam via Embedded ACD

Embedded ACD features make telephone users to liberate from the environment tied by busy call

Embedded ACD is more useful when there are more calls incoming than there are agents answering the calls. By using ACD, both listening to busy signals for long periods of time or delays that are too long before calls are answered can be avoided. The calls received by ACD group that is busy are placed in queue until there is an agent available.

Five types of ACD function Queuing Control: Greeting message, Maximum Wait Call Count, Next

Agent Hunting, Next Destination

Routing Control: Longest Idle Agent, Least Occupied Agent

Agent Status: Log-In/Out, Break/Work, Wrap-Up

Real-Time Monitoring: Number of Waiting Call, Number of Log-In Agent, Longest ACD Wait Time, Number of Idle Agent, Number of Busy Agent, Number of Wrap-Up Agent, Number of Break Agent

ACD Group Statistics: Abandoned Call, Average Ring Time, Number of Time All Agents Busy, Average Time in Queue, Total Call Received, Longest Queue Time Today

ACD Client UI

4-2

Simple & Easy Embedded Audio Conference Bridge

SCM Express has a built-in audio conference bridge that is simple, flexible, and affordable. It’s the perfect solution to connect people for midsize businesses.

• Built-in Audio Conference Bridge : No need to invest in a separate server.

• Capacity : 128 channels. Max 64-party conference. Flexible Configuration.

• Wideband Codec : G.722 support as well as G.711/G.729/G.723.

• Various Conference Types : Predefined, Progressive, Meet-me and Ad hoc.

• Easy to use : Personal Web Page to control conference features.

4-3

SCM Express Fully Supports Mobile Workers

Samsung Mobile Extension seamlessly integrates all enterprise telecom assets so that employees can feel the same experience whether they are using desk phone or mobile, giving them truly unified workplace.

Mobile Extension

External Device* functions as extension PBX

(* External Device means device not registered on PBX such as mobile phone)

Access to corporate network voice calling features on mobile phone

Supports call features from mobile phone.

Supports Internal VoIP call

Corporate Network

Desk phone

SCM Express

WCDMA

External Network

4-4

Increase Productivity by extending corporate network to mobile Support High Reach-ability with as many mobile workers as possible Difference between Call Forwarding - Synchronized ringing to both desk phone and mobile - Support PBX features such as Transfer, Forward, DND, Conference, Pick up, Meet me on mobile

Mobile Extension Helps Business To…

Mobile Extension Features

Simultaneous ring in both extension and external device such as mobile

Automatically stop ringing when receiving call from either one of devices

Support PBX features such as Transfer, Forward, DND, Conference, Pick up, Meet me on mobile.

SCM Express Fully Supports Mobile Workers

Samsung Mobile Extension helps SMB customers streamline business process and improve productivity, providing mobile and flexible workforce to experience seamless communication as like they are in office.

38/73

4-4

Embedded SBC for SIP Station behind NAT

With embedded SBC in system for SIP station, Samsung makes SMB customers use SBC feature with no additional cost and deploy economical IPT environment.

Embedded

- Support one of SBC features without an external device

SBC Feature

- Support SIP phone in NAT/Firewall Network

4-5

Samsung Communicator, Perfect Communication Tool

Samsung Communicator is a PC-based integrated UC client that maximizes collaboration through merging softphone, messenger, conferencing into one application and single user experience.

11 icons for Messenger and phone presence tell you who is reachable and how to reach them.

Collaborate whenever or wherever they are >>

Real-time Information Sharing >> Real-time chat, whiteboard collaboration makes you interact with each other in real-time and synchronous information sharing

Making a call through Microsoft Office Outlook, CID Pop-up when calling/receiving the call makes business more efficient and eligible.

Microsoft Outlook Sync >>

4-6

Collaboration through Real-time information Sharing

Unified UC Client provides mobile and flexible workforce to collaborate and communicate easily, productively, and creatively through one single application.

. Video Call

. Video Conference(up to 5 members)

. Whiteboard

. File Transferring

. Application display sharing

Real-time information sharing

4-6

>>

Outlook Sync Enhances Employee Productivity

Microsoft Outlook Sync as a Samsung Communicator add-on makes a call, and CID pops up when calling/receiving the call. Midsize business employees can be more efficient and more eligible.

4-6

Samsung Mobile Communicator, Your True Office

Streamline your business process and improve productivity with SCM Express and Samsung mobile UC client, Mobile Communicator wherever and whenever you are.

- Samsung Enterprise UC Client for Softphones - True integrated UC Client . One application client - One Button Transfer (future) . Transfer between desk phone and mobile phone via one click - File Access Viewer (future) . Access database out of office - SnapIt Conference (future) . Sharing pictures taken instantly with conference members - Main Features . IM/PS : Messenger (Chat, ) & Presence (Buddy & Telephone) . Directory integration service (HR DB Sync) . Click-To-Dial . Push-Mail Link(future), Visual Voice Message . Audio Conferencing & Recording (Future) . CRM DB Link . Samsung Mobile Phone UX

Voice Call

Conference

Instant Messenger

Push E-mail Link

Visual Voice Mail

4-7

SCM Express Management

No more complicated program settings or no more technical specialists! To install the SCM Express, all you have to do is just 2 clicks with 1 CD. Anyone can install SCM Express, lowering IT maintenance cost for midsize business!

Just 2 Clicks ! Increase Readability

Ease to set up. Ease to manage. Ease to use >>

SCM Express Management

Administrator UI is configured for anyone to understand easily. Also Icons can help users work efficiently. Phone Book can be made conveniently using excel file. It can provide Call trace and Voice Quality Monitoring features.

Ease to set up. Ease to manage. Ease to use >>

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