1 MSXI SALES EXCELLENCE SOLUTIONS fueled by challenge. powering success. sm MORE PROFITABLE SALES STRATEGIES.
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MSXI SALES EXCELLENCE SOLUTIONS
fueled by challenge. powering success.sm
MORE PROFITABLE SALES STRATEGIES.
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GLOBAL AUTOMOTIVE EXPERTISE.
As the leading global provider of integrated
business solutions for the automotive industry,
MSXI has the necessary experience and business
process knowledge to align and implement sales
excellence programs, processes and best
practices in order to achieve improved,
sustainable sales results. Our commitment to
executional excellence and our proven history of
technological innovation has distinguished us as
a valuable partner to our clients. With more
than 5,000 industry experts in 50 countries, a
broad range of easy-to-integrate technology
tools, and sales excellence programs currently
active in more than 25,000 dealerships
worldwide, we can seamlessly incorporate a
sales excellence solution in any retail network.
MAKE THE MOST OUT OF
EVERY CUSTOMER INTERACTION
Customers essentially want the same things
they always have: the right car, in the right place,
at the right time, for the right price. Yet, the
adoption of new technologies such as smart
phones and social networks, have changed the
way customers seek information and make
buying decisions, and in turn, the salesperson’s
role. Today’s salespeople do more than just price
negotiating. They are also problem solvers,
project managers and consultants who help
customers navigate and personalize the many
options offered in today’s technologically
advanced vehicles. A sales strategy focused on
individual customer needs is therefore key to
acquiring new customers and preserving current
relationships and loyalty. MSXI’s Sales Excellence
Solutions identify inefficiencies within the actual
sales process and systematically optimize your
sales strategy throughout the retail process at
every opportunity – ranging from new and used
car sales, to fleet, Certified Pre-Owned (CPO)
and accessories sales. The pay off is increased
dealership visits, higher conversion rates, a more
effective sales force as well as sustainable
customer satisfaction and loyalty.
MSXI’s Sales Excellence Solutions systematically optimize your sales
strategy throughout the retail process at every opportunity.
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OPTIMIZING SALES PROCESSES AT EVERY OPPORTUNITY.
Market intelligence has shown that customer
loyalty and retention as well as brand
differentiation are the primary forces shaping
the customer experience. MSXI’s unique ability
to develop a KPI driven sales strategy based
on a detailed assessment and including a
robust benchmarking system ensures that
dealers not only satisfy, but exceed customer
expectations throughout the customer‘s-
and vehicle’s life cycle.
IMPROVING THE SALES EXPERIENCE
In order to take full advantage of sales
opportunities, MSXI develops, optimizes and
implements sales excellence strategies that help
improve the overall performance throughout your
retail network. Our comprehensive end-to-end
sales solution goes beyond point-of-entry
capabilities to generate significant long term value
in terms of sales excellence and increased
revenue.
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FIVE REASONS WHY OEMS USE MSXI SALES EXCELLENCE SOLUTIONS.1. OPTIMIZE THE SALES STRATEGY
Just as selling one-size-fits-all cars is a thing
of the past, MSXI recognizes that every one of
our clients faces a unique set of challenges.
Our Sales Excellence Solutions are therefore
designed to maximize performance in every
aspect of your sales strategy!
2. INCREASE REVENUE AND PROFITABILITY
Increasing sales volume and maximizing market
effectiveness are top priorities for OEMs, NSCs
and dealerships. MSXI helps you identify the
most profitable, customer-differentiated
offers, services and interactions. Our
comprehensive sales strategies are designed to
encourage repeat visits into your dealerships
and to help you permanently augment your
customer database for future use and valuable
strategic insights.
3. IMPROVE THE RETAIL EXPERIENCE
A comprehensive, customer-centric sales
strategy results in a seamless and unified
brand experience for the automotive customer
and a measurable increase in profitability for
the OEM. By optimizing and realigning internal
processes and engaging every single employee
within the retail network into achieving a strong
customer-centric focus, MSXI can help you
ensure optimal dealer performance in
addressing every customer with the relevant
messages at the right time in the right places.
4. DELIVER A CONSISTENTLY HIGH ROI
Our Sales Excellence Solutions deliver a
measurable ROI. Our systems and methods
continually evolve to reflect increasingly
demanding customer expectations with
improved sales processes and controls.
Our solutions are measured by key
performance indicators (KPIs) and their
success is monitored by a professional
program management system.
5. SYNERGIZE WITH BROADER
MSXI SOLUTION
MSX International offers integrated solutions
which can be implemented as a cornerstone of
a broader sales strategy or as a stand-alone
solution locally, regionally, nationally or
internationally.
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THREE EXAMPLE MSXI SALES SOLUTIONS WITH A TRACK RECORD OF RAISING REVENUES. FLEET EXCELLENCE:
GENERATE MORE VALUE IN DEALERSHIPS
Faced with decreasing potential in private sales
and a growing fleet sales market, OEMs and
dealers need to adopt a proactive, strategic
approach in order to successfully position
themselves against multi-brand lease companies
and other competitors. MSXI Fleet Excellence
Solutions supply you with a tactical program that
generates additional volumes, fills the gap in fleet
sales capabilities and ultimately drives revenue
and profitability. Results are monitored on an
ongoing basis and MSXI supports your staff with
training programs and workshops that ensure
your sales professionals are equipped with the
best practices and most effective sales
techniques. Additionally, our Fleet Excellence
Solutions also are supported by our web-based
tool, Sell IT, which significantly improves fleet
sales lead conversion rates and marketing
campaign ROI.
PRE-OWNED EXCELLENCE:
CASH IN ON A ROBUST CPO STRATEGY
Certified Pre-Owned (CPO) vehicles make up a
growing percentage of today’s total vehicle
sales. In fact, CPO sales increased during the
first half of 2012 by seven percent worldwide.
They also represent a win-win situation for
OEMs, dealers and customers alike. While
customers value the peace of mind that comes
from knowing CPO vehicles have the
manufacturer’s seal of approval, dealers
benefit with an increased bottom line from
higher sales and service revenue. OEMs profit
from the better management, maintenance and
improvement of residual values. And increased
long-term customer loyalty as a result of
warranty enrollments and service requirements
for original OEM parts. An effective CPO
business also keeps a quality fleet of popular
models on the road, thereby raising brand
awareness and attracting first-time customers.
MSXI helps you take advantage of this
opportunity with a successful dealer-driven,
Pre-owned Excellence Solution that boosts
CPO vehicle sales, maximizes inventory flow
and increases gross profits including a positive
impact on new car sales, while reducing
operational costs.
ACCESSORIES EXCELLENCE: BENEFITS THAT
EXCEED THE SUM OF THE PARTS
Accessory sales are an excellent way to
boost profits on every vehicle sold or serviced.
Our Accessories Excellence Solution is a
comprehensive program tailored to optimize
your retail networks and increase sales. After a
detailed evaluation of your accessory sales
strategy, including the structure and
transparency of your product price structure,
we identify efficiency gaps and use our
extensive experience to provide you with the
best solutions for your accessory sales
business.The cornerstone of our Accessories
Excellence Solution is customized product
training focused on simplifying the accessory
sales process, effective customer profiling and
optimizing the customer buying experience
throughout all sales channels. MSXI also
provides your dealers with comprehensive
sales and marketing support and a bonus
system for sales leads. By implementing key
process alignments, and tracking network
performance using our technology tool Track
IT, MSXI pushes accessory sales into the fast
lane.
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MSXI SALES EXCELLENCE SOLUTIONS: KEY BENEFITS.
MSXI takes a systematic approach that
intelligently combines data, expertise and best
practices to help you achieve sustainable sales
profitability and maximum market impact, while
differentiating you in this competitive sales
market. Our Sales Excellence Solutions
include:
Development of customer-centric sales
methods that create and maintain customer
loyalty and attract new customers into
dealerships
Creation of sales processes that leverage
today’s customer purchasing habits and
modern technology and which properly
qualify and prioritize opportunities
Focused training and staffing support,
including certified on-site, or blended virtual
training solutions, ensures that dealers and
OEMs have the necessary information and
skills to provide customers with more
personalized offers, services and
interactions
Documentation of sales processes and
customer data to improve consistency and
the accuracy of sales forecasting
A broad range of easy-to-integrate
technology tools that make it possible to
seamlessly implement our solutions in any
retail network and benefit from superior
monitoring features
To learn more about our broad portfolio of
sales excellence solutions, please visit our
website at www.msxi.com.
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TRACK IT: SUPPORTING SALES EXCELLENCE.An easy-to-use interface provides
quick access to all information related to process improvement programs and field activities in
your retail network.
Track IT is our powerful, web-based management
tool that offers you easy, centralized steering
of all process improvement programs and field
activities in your retail network, including
benchmarking and sharing of best practices. It
helps pave the way from strategy to execution by:
Driving field force management as well as
generating web-based auditing and individual
dealer’s action plans
Allowing you to compare dealer / market /
consultant performance and to set up
objectives based on KPIs. This maximizes the
effects of your programs at minimal cost and
allows a significant reduction of the number
of audits and retrainings over the long term.
Offering everyone in the program an online
platform for sharing information and results
Track IT can be operated as a stand-alone in
any retail environment or as the cornerstone of
a broader program including various MSXI
Dealer Excellence Solutions. As a result, MSXI
Dealer Excellence Solutions or your own
improvement programs are easier to manage,
fully scalable, and most importantly, calculable.
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CONTACT: [email protected]
THE SOLUTIONS EXPERT FOR THE AUTOMOTIVE INDUSTRY.
MSXI provides a broad range of solutions for all aspects of the
automotive retail industry. Individual solutions can be adapted and / or
combined to create the best possible answer to your business
challenges.
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MSX International is a dedicated supplier of
services to the automotive industry. With
more than 75 years of experience and over
5,500 industry experts in 80 countries, we
have a thorough understanding of local,
national and international markets. We use our
experience and expertise to provide business
solutions that make your business more
efficient. From consulting to outsourcing,
regardless of whether you are an automotive /
truck / motorcycle OEM, dealer, supplier or
aftermarket service organization – if it’s
automotive, we can help you make it better.
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MSXI ANALYTICS SOLUTIONS
MSXI TECHNOLOGY BASE
TECHNICAL SOLUTIONSProviding Dealer Technical Exper�se
WARRANTY SOLUTIONSReducing warranty costs
DEALER SOLUTIONSDriving dealer performance
TRAINING SOLUTIONSDriving employee performance
TECHNOLOGY & STRATEGIC CONSULTANCYDeveloping successful retail strategies
RETAIL NETWORK SOLUTIONS