S C P010 Moxley 091907 Public Version

PRM Product Road Map

William Moxley, salesforce.com

Adi Kuruganti, salesforce.com

Elay Cohen, salesforce.com

Sales: Channel and Partner Management

Safe Harbor Statement

“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements including but not limited to statements regarding our expected future revenue, GAAP diluted earnings per share, expected tax rate, anticipated shares outstanding,and concerning the potential market for our existing service offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.

Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K for the fiscal year ended January 31, 2007. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

Winter 07 was a breakthrough release for PRM

Winter 07 PRM Release

Custom objects

Related lists

Activities, Notes, &

Attachments

Dependent picklists

Simplified administration

Lookups

Email Templates

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Opportunity Products was one of the most frequently requested enhancements for Spring 07

Spring 07 PRM Release

Opportunity products

Role hierarchy for partners

Change owner email

template

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Accounts was released shortly before Summer 07

Summer 07 PRM Release

Accounts in the portal

Direct Creation of

Opportunities

Tiered Pricing

Sharing to Roles & Internal

Subordinates

Contact Sharing

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There has been a great response from customers

Over 200% increase in customer base

45X times more PRM traffic than last year

But there are a tremendous number of new features we want to deliver

Partner success

Channel program excellence

Our roadmap themes:

Salesforce to Salesforce integration

Make partner sales reps more effective by sharing valuable Contact information

Expose Contacts tab in the partner portal

Leverage Contact Sharing to control which Contacts in an Account the partner can see

Provide partners with a centralized location to manage all of their Tasks

Expose Tasks tab in

portal

Provides partners

with a consolidated

task list across Leads,

Opportunities, etc.

Important for task driven partner business processes

Enable third party service partners by sharing Cases via the portal

Outsourced case management:

Assign cases to partners

Empower partners to manage

case resolution

Partners logging cases:

Allow partners to log cases

for customers

360º view with Customer

Portal

Portal for service partners too…

Give partners insight into their business with reporting capabilities

Define custom reports for your channel partners

Allow partners to enter report parameters

Extensive reporting capabilities available now through partner

TagShare RateSubscribe

Make it easier for partners to find important marketing collateral

Bringing the Wisdom of Crowds to Corporate Content Management

Greater customization by leveraging S-Controls, web tabs, and more

Easier integration on portal

Build custom user interface

and mashups for partners

Reduce the burden on Channel Managers and Channel Ops by delegating partner user administration

Allow partner admin to:

Create or deactivate

partner users

Reset passwords

Shield your organization from dealing with partner turnover

Restrict # of partner users each partner can have

Give Channel Ops more administrative flexibility

Allow Channel Managers

to log in as partners but not

create partner users

Better accommodate industry consolidation:

Merge partner accounts

Change the account on a partner contact

Delete inactive partner contacts

Before After

Split Manage Partners permission

Innovate by listening to your partner community

Get real time feedback

on your programs

Develop innovative new

programs

Build trust

The ideaExchange for partners!

Allow channel managers to model partner hierarchies

Distributor

Reseller Reseller Reseller

Vendor

Reseller

Model Vendor Distributor Reseller relationships by allowing partners to own / manage other partners

VisibilityGrant partners visibility and administrative rights to users below them in the role hierarchy

2 tier, 3-tier, n-tier

B2B Integration a $26B Challenge

“Goldman Sachs

estimates that last year…

$26 billion was

spent on B2B, or inter-

company, integration.

The minimum integration

costs start at $1

million, but can go up

from there quickly. http://www.perfectxml.com/Xanalysis/TSG/NewNewThing.asp

All Our Deployments Standardized On One Platform

Why shouldn’t Salesforce

deployments automatically

be able to talk to each other?

35,000 customers. One Network. Instant Integration.

Introducing the Salesforce Network

UpdateSubscribe

Bringing The Power of the Community to Enterprise Collaboration

Invite Share

First Target Use Case: PRM

No More Double Entry = Higher Adoption

Vendor Salesforce Org

Reseller/Broker Salesforce Org

Leads

Opportunities

Custom Objects

Demonstration

Q & A

What’s next?

Get a one on one demo

Get it now & start a pilot

Learn Morehttp://blogs.salesforce.com/prm/

http://www.appexchange.com