R.P.O. INSIGHT: CAREER IN RECRUITING US STAFFING PROCESS AT A GLANCE EDITED AND COMPILED BY TANMOY SAHA “Time spent on hiring, is time well spent. You’re not just recruiting employees, but are sowing the seeds of your reputation.” [ Staffing Process - Steps involved in Staffing ] A Hand Book for recruiter including Manpower requirements ; Recruitment; Selection; Orientation and Placement; Training and Development; Remuneration; Performance Evaluation; Promotion and transfer, VISA Types, TAX types - all at a glance
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R.P.O. INSIGHT: CAREER IN RECRUITING
US STAFFING PROCESS AT A GLANCE
EDITED AND COMPILED BY TANMOY SAHA
“Time spent on hiring, is time well spent. You’re not just recruiting employees, but are sowing the seeds of your reputation.”
[ Staffing Process - Steps involved in Staffing ] A Hand Book for recruiter including Manpower requirements ; Recruitment; Selection; Orientation and Placement; Training and Development; Remuneration; Performance Evaluation; Promotion and transfer, VISA Types, TAX types - all at a glance
US STAFFING PROCESS AT A GLANCE 2
INDEX:
ABOUT USA AND ITS TIME ZONE: 3
USA STATE, TERRITORY, DISTRICT ABBREVIATION AND CAPITAL: 4
RPO AND I.T. RECRUITMENT PROCESS AT A GLANCE: 6
CONCEPTS OF RECRUITMENT: 8
WORK VISA TYPES: 8
RECRUITMENT LIFE CYCLE: 13
DETAILS OF RECRUITMENT PROCESS IN US STAFFING INDUSTRY: 15
RESUME SEARCH IN JOB BOARD: 16
BOOLEAN SEARCH IN JOB BOARD: 16
US TAX TERMS: 17
CONCEPTS OF PER DIEM: 18
SCREENING CANDIDATE OVER THE PHONE: 19
RAPPORT BUILDING AND NEGOTIATION SKILLS: 19
RED FLAGS WHILE SCREENING A CANDIDATE: 21
JOB BOARDS AND A.T.S.: 22
BOOLEAN SEARCH CRITERIA WITH EXAMPLES: 24
IDENTIFY A “FAKE CANDIDATE”: 24
RECRUITER’S HANDBOOK: 26
SAMPLE FORMAT OF JOB REQUIREMENT: 26
SAMPLE RATE CONFIRMATION EMAIL: 27
SAMPLE INTERVIEW QUESTION TO JUDGE A CANDIDATE: 27
TECHNOLOGY HELP FOR RECRUITER: 28
SAMPLE INTERVIEW QUESTION FOR TEST SERIES (RECRUITER PROFILE): 29
SAMPLE EMAIL AND INTRODUCTORY SCRIPT: 30
FORTUNE 500 COMPANIES (2016): 31
HANDFULL TIER – I VENDOR LIST: 31
“When hiring key employees, there are only two qualities to look for: judgment and taste. Almost everything else can be bought by the
yard.”
- John W. Gardner
US STAFFING PROCESS AT A GLANCE 3
ABOUT USA:
The United States of America (USA), commonly referred to as the United States (U.S.) or America, is a federal republic composed of 50 states,
a federal district, five major self-governing territories, and various possessions.[fn 1] The 48 contiguous states and federal district are in
central North America between Canada and Mexico, with the state of Alaska in the northwestern part of North America and the state of
Hawaii comprising an archipelago in the mid-Pacific.
It is so vast that it has to follow 6 time zones, namely EST/EDT, CDT/CST, MST/MDT, PST/PDT, Alaska and Hawaii Time zone
Hawaii Time Alaska Time Pacific Time
Tuesday 9/13/2016 10:08 AM
HST
Tuesday 9/13/2016 12:08 PM
AKDT
Tuesday 9/13/2016
1:08 PM PDT
Mountain Time Central Time Eastern Time
Tuesday 9/13/2016
2:08 PM MDT
Tuesday 9/13/2016
3:08 PM CDT
Tuesday 9/13/2016
4:08 PM EDT
US STAFFING PROCESS AT A GLANCE 4
Concept of Day Light Saving:
• The concept of Daylight Saving Time is the practice of advancing of clocks so that evenings have more daylight and mornings have
less. In this, typically clocks are adjusted one hour forward at the start of spring and are adjusted one hour backwards near the
start of autumn.
• Normally in US, the daylight saving is applied or starts at the last week of February and ends at the end of last week of October
following Halloween’s day.
US State Abbreviations - State Capitals - State Links
The whole USA recruitment industry is divided into 3 processes. It is explained in the following diagrams:
US STAFFING PROCESS AT A GLANCE 8
RECRUITMENTPROCESS CONCEPTS OF RECRUITMENT: What is Recruitment?
• Recruitment is the process of finding and attracting capable applicants for employment. • In other words recruitment is about finding the right talent, for the right job at the right time.
What is US Staffing?
• US Staffing is a Talent Acquisition Industry which brings together HR Departments of the Clients, the VMS and the managers of staffing companies to hire the best talent for the vacant jobs in shortest possible time.
What are the Key Participants in US Staffing?
• Following are the people who play major role in US Staffing industry. Client Account Manager or Delivery Manager (Onshore Coordinators of Staffing Agency) Candidate VMS We, the Recruiters!!!
BEFORE GOING INTO RECRUITMENT PROCESS WE NEED TO LOOK AT THE TYPES OF VISA AND PEOPLE WE WILL BE WORKING WITH, SO HERE IT GOES: WORK VISA TYPES:
• Visa is an entry clearance certificate that is placed in a travel or passport document, which gives us permission to enter into an
applied country.
• In US, there are two categories of Visa which exist.
Immigrant Visa
Non Immigrant Visa
US STAFFING PROCESS AT A GLANCE 9
Immigrant Visa - It is for those people who intend to live permanently in USA
Types of Immigrant Visa:
US CITIZEN: By Birth or By Naturalization
GC: Green Card (by naturalization)- Green Card (GC) – An official document issued by US Government to alliance allowing them to work
permanently in US.
Permanent Resident – An allocation of residency to the incoming immigrants done on the random basis other than the Green Card allocation
Others are called Aliens, or Non-Immigrants Visas
Different Immigrant Visa Types:
There are several visas that a foreign national may apply for to be lawfully admitted into the United States, either temporarily or permanently. A few of the commonly utilized visa categories are outlined below. This information is meant as an overview and is not in any way a detailed analysis of United States immigration law.
Purpose of Travel to U.S. and Nonimmigrant Visas Visa Type
Athletes, amateur and professional (competing for prize money only) B-1
Athletes, artists, entertainers P
Australian worker - professional specialty E-3
Border Crossing Card: Mexico BCC
Business visitors B-1
Crewmembers (serving aboard a sea vessel or aircraft in the U.S.) D
Diplomats and foreign government officials A
Domestic employees or nannies (must be accompanying a foreign national employer) B-1
Employees of a designated international organization, and NATO G1-G5, NATO
Exchange visitors J
Exchange visitors - au pairs J-1
Exchange visitors - children (under age 21) or spouse of a J-1 holder J-2
Purpose of Travel to U.S. and Nonimmigrant Visas Visa Type
Information media representative (media, journalists) I
Intra-company transferees L
Medical treatment, visitors for B-2
NAFTA professional workers: Mexico, Canada TN/TD
Nurses traveling to areas short of health care professionals H-1C
Physicians J1
Religious workers R
Specialty occupations in fields requiring highly specialized knowledge H-1B
Students - academic and language students F-1
Student dependents - dependent of an F-1 holder F-2
Students - vocational M-1
Student dependents - dependent of an M-1 holder M-2
Temporary workers - seasonal agricultural H-2A
Temporary workers - nonagricultural H-2B
Tourism, vacation, pleasure visitors B-2
Training in a program not primarily for employment H-3
Treaty investors E-2
Treaty traders E-1
Transiting the United States C
Victims of human trafficking T-1
Victims of criminal activity U-1
Visa renewals in the U.S. - A, G, and NATO A1-2, G1-4, NATO1-6
Temporary Visas
F-1 and M-1 Student Visas Persons seeking to pursue a full course of study at a school in the United States may be eligible for a visa for the course of their study plus, in some cases, a period for practical training in their field of study.
H-1B Specialty Occupation (Professionals) Visas Professional workers with at least a bachelor's degree (or its equivalent work experience) may be eligible for a non-immigrant visa if their employers can demonstrate that they are to be paid at least the prevailing wage for the position.
J-1 and Q-1 Exchange Visitor Visas Persons coming to the US in an approved exchange program may be eligible for the J-1 Exchange Visitor's visa. J-1 programs often cover students, short-term scholars, business trainees, teachers, professors and research scholars, specialists, international visitors, government visitors, camp counselors and au pairs. In some cases, participation in a J-1 program will be coupled with the requirement that the beneficiary spend at least two years outside of the US before being permitted to switch to a different nonimmigrant visa or to permanent
residency. We regularly handle the application process for seeking a waiver to the home residency requirement that applies to many J-1 visa holders.
K-1 Fiance(e) Visas A Fiance(e) of a US citizen is eligible for a non-immigrant visa conditioned on the conclusion of the marriage within 90 days.
L-1 Intracompany Transfer Visas L-1 visas are available to executives, managers and specialized knowledge employees transferring to their employer's U.S. affiliate. Executives and managers holding L-1 visas may be eligible for permanent residency without the need to a labor certification.
Permanent Residency Visas ("Green Cards")
Family Sponsored Immigration Visas U.S. citizens may petition for spouses, parents, children and siblings. Permanent residents may petition for spouses and children.
Employer-Sponsored Immigrant Visas:
EB-1 Foreign Nationals of Extraordinary Ability, Outstanding Professors and Researchers and Multinational Executives and Managers Individuals in this category can petition for permanent residency without having to go through the time consuming labor certification process.
EB-2 Workers with Advanced Degrees or Exceptional Ability in the Sciences, Arts or Business Visa holders in this category normally must have a job offer and the potential employer must complete the labor certification process. The labor certification involves a testing of the job market to demonstrate that the potential visa holder is not taking a job away from a U.S. worker. In cases where an individual can show that his entry is in the national interest, the job offer and labor certification requirements can be waived.
EB-3 Skilled Workers and Professionals Visa holders in this category normally must have a job offer and the potential employer must complete the labor certification process.
EB-4 Special Immigrant Visas for Religious Workers Ministers of religion are eligible for permanent residency.
EB-5 Investor/Employment Creation Visas Under the 1990 Immigration Act, Congress has set aside up to 10,000 visas per year for alien investors in new commercial enterprises who create employment for ten individuals. There are two groups of investors under the program - those who invest at least $500,000 in "targeted employment areas" (rural areas or areas experiencing unemployment of at least 150% of the national average rate) and those who invest $1,000,000 anywhere else. No fewer than 3,000 of the annual allotment of visas must go to targeted employment areas.
DV-1 Visas (the "Green Card Lottery") 55,000 visas are annually allotted in a random drawing to individuals from nations underrepresented in the total immigrant pool.
Other VISA Status:
Refugee and Asylum Applications Persons with a well-founded fear of persecution on account of race, religion, nationality, membership in a particular social group, or political opinion may be eligible to apply for asylum or refugee status in the U.S.
Temporary Protected Status Granted to individuals from selected countries which the U.S. currently recognizes as unsafe. This Allows individuals to remain in the U.S. for the duration of their status. Subject to a periodic INS review does not lead to a visa.
TN Status Allows certain Mexican and Canadian workers to avoid the visa application process by proceeding directly to a U.S. port of entry and presenting the necessary documents.
A green card, also known as an I-551 form (formerly I-151), entitles you to live and work legally inside the U.S. as a permanent resident. It provides you with proof of name and identity to enable you to apply for a driver's license, take out loans, establish a bank account, etc.
US STAFFING PROCESS AT A GLANCE 12
Travel Limitations and Citizenship: As a green card holder, you may travel outside the U.S. and return as long as you maintain their primary residence in the U.S. If you wish to become a U.S. citizen, you must normally wait at least 5 years from the date you receive your green card, unless you are married to a U.S. citizen. More than six months of travel outside the U.S. may erase the time counted toward your eligibility for citizenship.
Renewal: A green card is renewable after ten years.
H4 – It is granted to the dependents of immigrants who are on H1B work permit. People on this category are not allowed to work in US.
J1 – Basically provided for someone from home country to US for training which should be useful for home country.
L1 / L2 – Intra Company Transfer / Dependent Visa – L1 is a Non Immigrant Visa which allows companies operating both in US and abroad
to transfer certain class of employees from its foreign operations to US operations for a period of maximum up to seven years.
The employee must have worked for a subsidiary or parent company of our US company for at least a period of one year out of last three
years.
EAD – Employment Authorization Document
An Employment Authorization Document (EAD) is work permit that authorizes an immigrant to work in US for a period of time, usually one
year.
There are several categories of EAD available:
I485 EAD (Green Card EAD)-They are called GC-EAD
OPT EAD/CPT is also called EAD at times
L2, EAD- given to dependent of L1 Visa holders valid till til expiry of he Primary Visa (L1)
H4, EAD- Either while applying for GC or by application through USCIS
Border Visas
As US shares its borders with two different countries, Canada and Mexico, there are two work permits which allows people from
these countries to work within US.
These are special permits given to the citizens of these countries.
TN 1 Visa (Canada):
TN 2 Visa (Mexico)
Difference Between OPT and CPT
International students on F-1 visa have two options to work in the US. They are: 1.Optional PracticalTraining (OPT) 2.Curricular PracticalTraining (CPT) However, there are some differences between OPT and CPT , which a student on F1 visa must know before getting started. Optional Practical Training (OPT) Vs Curricular Practical Training (CPT)
Optional Practical Training (OPT)
Curricular Practical Training (CPT)
US STAFFING PROCESS AT A GLANCE 13
OPT is a temporary authorization offered to students on F-1 visa to work on their related field for a period of total 12 months.
CPT is a temporary work authorization provided to the students on F-1 visa, which is directly related to their majors for period of total 12 months.
OPT Eligibility Requirement: The students must have been pursuing their course full-time for at least one full academic year.
CPT Eligibility Requirement: If the students complete their full-time CPT for a period of 12 months then they would be no longer eligible for OPT. Besides, the students must have been enrolled full time for at least one academic year.
OPT in order to receive OPT authorization, students do not require any employment or job offer.
CPT: While applying for CPT, students require a job or employment offer.
OPT program has two variants— Pre-completion OPT and Post-completion OPT. Students can pursue OPT while there still on their academics with Pre-completion OPT. And, with Post-completion OPT students can start their OPT after their graduation. CPT is for total 12 months and it can be either full-time or part time.
Students require OPT to work for a total period of 12 months (Pre or Post Completion OPT). Yet, students have an option to extend their OPT for another 17 months with STEM OPT extension; this is only applicable to certain majors.
Having CPT to work, students can be on job for a total period of 12 months. But, students will not have option to work on OPT once they complete their 12 month CPT.
With OPT, students’ employment experience must be related to their majors or field of study and it doesn’t have to be a part of their academic curriculum.
With CPT, students’ employment experience must be directly related to their major or field of study. Plus, it must be a part of students’ curriculum; this implies, students’ employment experience must offer credits in their curriculum.
OPT students can work part-time when University/ college is in term; during vacation students can work full-time.
CPT students can work part-time when University/College is in term; during off-session, students can work full-time.
Students on OPT can work with any employer across the US as long as their OPT jobs are related to their field of study.
Students on CPT can work only with employers those are on Student and Exchange Visitor Information System (SEVIS) and I-20 list.
Steps in Recruiting Life Cycle: (US STAFFING)
• Client • Account Manager • Assignment of Requirement to recruiter • Requirement Understanding • Formulating Search String (Keywords, Boolean Search) • Calling up candidates • Getting updated resume • Checking the Quality of Resume and Matching it to the Requirement • Format the Resume and Submitting the resume to Account Manager • Account Manager consults the candidate for further clarifications, if required. • Resume is submitted to the client. • Client provides feedback / interview request. • Recruiter arranges the interview and confirms it with the client. • Closure (PO/Work Order).
Complete Recruitment Process Flowchart (Diagrammatic Representation)
US STAFFING PROCESS AT A GLANCE 14
THE FULL RECRUITMENT LIFE-CYCLE (Diagrammatic Representation)
Some Key Facts about US Staffing:
• After the great recession of 2009, US Staffing industry has created more jobs than any other industry. • This happened because staffing and recruiting industry is more resilient to any other industry when it comes to economic
expansions and contractions. • The other main reason why staffing business is ever so expanding is because of exponential rise in demand of contractual workers. • The average tenure of an employee within staffing and recruiting industry is around about 24-36 months which is 35 to 40%
higher than the average tenure of an employee within any other sector. • The above statistics are just few pointers which indicate what is in store for people who are willing to make a career in this
industry.
US STAFFING PROCESS AT A GLANCE 15
THINGS TO KEEP IN MIND WHILE IN US RECRUITMENT: TOPIC 1: What is the recruitment process in US STAFFING? TOPIC 2: How to understand the requirement TOPIC 3: How to make a search string and search for resume? TOPIC 4: Boolean Search Strings TOPIC 5: Tax Terms (W2 Contract, W2 Salaried, 1099, C2C or Corp to Corp) TOPIC 6: The Concept of Per Diem TOPIC 7: How to screen a candidate while speaking to him over the phone? TOPIC 8: Establishing Rapport and Negotiating with the Candidate TOPIC 9: Closing the Candidate for a particular requirement TOPIC 10: Red Flags while screening the candidate. TOPIC 11: Job Boards and ATS (Applicant Tracking System)
TOPIC 1: What is the recruitment process in US STAFFING? US Staffing is a Talent Acquisition Industry which brings together HR Departments of the Clients, the VMS and the managers of staffing companies to hire the best talent for the vacant jobs in shortest possible time. Qualities of a “Good” Recruiter:
• Influencing and negotiating • Persistence • Willingness to Excel and Achieve • Judgment and Decision Making • Coach-ability and Openness to Feedback
Day - Day Activity of a Recruiter:
• Picking up the Job (Requirement) • Identifying the Candidates through various job portals and job engines. • Calling Prospective Candidates • Screening them as per the Requirement • Reserving the best match candidates to the given job, and sending them Right to Represent (RTR). • Once RTR is received, preparing the submission of the resume (formatting, preparing summaries). • Submitting the resume to the a/c manager.
The roles and responsibilities of a Recruiter are shown below:
US STAFFING PROCESS AT A GLANCE 16
TOPIC 2: Requirement Understanding:
• To understand the requirement is the key to find the right talent for the right job at the right time. • When looking at the requirement, the recruiter should look for following skills and attributes.
Location. Duration Rate Primary and Secondary Skills Start Date and End Date of Assignment Job Description Roles and Responsibilities Client
TOPIC 3: Searching Resume (JOB PORTAL, PROFESSIONAL AND SCOIAL NETWORKING SITES)
• When Searching for Resume, the recruiter must use either of the following methods to locate a resume. Keyword Search – In this method, the recruiter looks for a particular resume through Job Title, Position Name or Specific
Skill or Function in a Job Board (Monster, Dice, Career Builder). This method is useful particularly for any functional position and low level jobs (Technician, Business Analyst and Project Managers etc.)
Boolean Search
TOPIC 4: Boolean Search
• Boolean searches allow you to combine words and phrases using the words AND, OR AND NOT (otherwise known as Boolean operators) to limit, widen, or define your search. Most Internet search engines and Web directories default to these Boolean search parameters anyway, but a good Web searcher should know how to use basic Boolean operators.
• Examples Using AND Operator, search results are narrowed, as explained below
(Portland) AND (Oregon) Using OR Operator, search results are broadened, as explained below
(Dog) OR (Wolf). Using NOT Operator, search results are narrowed, as explained below
(Manager) NOT (Program) • (TECHNICIAN ) AND (RF ) AND (TES OR TESTING OR SCRIPTING) Within 75 miles of 92101. • (MANAGER ) AND (ANALYSIS OR ANALYST OR ANALYTICS ) AND(DATA ) Within 75 miles of 92101 , BUT NOT = (PROJECT OR
PROGRAM ). • (TECHNICIAN) AND ("TIER 1" OR "TIER I") AND ("MS OFFICE SUITE" OR MS-OUTLOOK) WITHIN 75 MILES OF 92101. • (RF ) AND (DESIGN OR FABRICATE ) AND(MOBILE OR WIRELESS ) Within 75 miles of 92101
Boolean Search on Google to find the Resume
US STAFFING PROCESS AT A GLANCE 17
• Boolean Search can be applied on Google to find the resumes too. As we know that people make their personal profiles and also
post resumes on Internet in large numbers, it is always a good idea to check Google for recruiting purposes too. • The Syntax for finding a resume on Google is
(intitle: Resume OR inURL: Resume OR intitle: CV or inURL: CV) AND (“ Manager” OR “Supervisor”) AND (Test OR Testing OR Test Case OR Test Plans) –jobs –samples –”sample resume” –”Resume writers” (CA OR California)
(intitle: Resume OR inURL: Resume OR intitle: CV or inURL: CV) AND (“ Mobile” OR “Wireless” AND Chips OR “Semiconductors”) AND (Test OR Testing OR Test Case OR Test Plans) –jobs –samples –”sample resume” –”Resume writers” (CA OR California)
TOPIC 5: TAX TERMS:
TAX terms are also referred to as Employment Types
Contract- W2 – Will be working as a contract W-2employee for the company.
Contract to hire -W2 – Will be working as a contract W-2employee for the company with the option to hire.
Full-time– Will be working as a full-time W-2 employee for the company.
Contract- Independent – Will be working as a contract 1099employee for the company.
Contract to Hire - Independent – Will be working as a contract 1099employee for the company with the option to hire.
Contract- Corp-to-Corp – Will be working on contract with or through another corporation.
Contract to Hire - Corp-to-Corp – Will be working on contract with or through another corporation with the option to hire.
EXPLANATION:
Contract - Corp-to-Corp
Definition: Corp-to-Corp the client, a corporation, pays to the business entity of US Citizen or Green Card Holder, which is organized as a
corporation, for the services rendered. In other words any employment where the contact is between two (2) companies is called Corp-to-
Corp.
Corp-to-Corp employment contract can happen in 2 cases.
Case – I: Any U.S. Citizen or any Green Card Holder can incorporate a company. Usually, people register a company to avail the tax benefits or
save tax. This is a complicated set-up process. The person incorporating the company (Company A) can be the sole worker of the company
and can take up employment with another company, a client (Company B). The client(Company B) will make the payment for the services
rendered by the consultant to the corporation that the consultant owns. The consultant can then draw salary from his own company and pay
tax. The client in this case is not liable to pay any tax on behalf of the consultant.
Case – II: This can also happen when a client company hires a consultant with H1B VISA. H1 is works permit VISA for all professionals who
are neither US citizen nor Green card holder. In this case the consultant has an employer in the US,a registered corporation. This company
allows the consultant to work for another company, a client, but the contract is signed between the employer company and the client. The
consultant is a full time employee of his own company but a consultant with the client company.
Payment Terms: In this scenario the client company pays to the consultant’s company directly and does not deduct any tax, as payment of
tax is the liability of the corporation rendering services.
2. Contract – Independent (1099)
Definition: This is actually sole proprietorship concern also called Independent. In other words asole proprietorship is an unincorporated
business that is owned by one individual. It is the simplest form of business organization to start and maintain. The business has no
existence other than the owner. Its liabilities are the owner’s personal liabilities.
Payment Terms: In this scenario(1099) the client company pays directly to the independent contractor and does not withhold any tax.
US STAFFING PROCESS AT A GLANCE 18
3. Contract – W2
Definition: This is the simplest option of all other options. There is no need of book keepingas is the case other options like Corp-to-Corp and
1099. In this case thewages of the contractor are subject to the same tax withholdings as a regularemployee of the client. In such cases the
liability of depositing tax is withthe employing company. The approximate percentage of benefits and taxes isabout 12.5 to 15% percent in
some cases.
Conclusion:
A 1099 employee is in most cases a temporary employee (technically, not even an "employee"). Because they are not permanent, they do
not need to complete a W-4 or have the employer withhold taxes. They are responsible for paying their taxes directly to the IRS. The IRS
requires that the employer report the earnings paid on a form 1099. The IRS would rather put the burden of tax withholding on the
employer and therefore has fairly stringent rules regarding when someone can be considered a 1099 employee.
Corp-to-Corp– Indicates that the employer would prefer to deal directly with anothercorporation. The main reason for this preference is to
avoid some of thepotential liability that might exist in dealing with an independent contractoron a 1099 basis. This would include
corporations dealing directly with othercorporations or corporations dealing with individuals who have incorporated.
A W-2 employee is an employee whose taxes are withheld by the employer and the earnings are reported to the IRS at the year-end via a W-
2. The W-2 employee completes a form W-4 at the beginning of their employment to instruct the employer on how to withhold taxes. This
eliminates any possible issues that may arise with the IRS regarding employment status.
**Important: Keeping in mind the above details we must now understand the contract fees payable under different work authorizations. Lets
assume that the client agrees to pay the contractor $ 60per hour. The chart below explains the final payment and deductions, if any, as
applicable and also shows the net amount that is finally paid to the contractor under each employment authorization type.
• Per Diem is basically an allowance given to candidate in case the candidate is relocating from his home location to the client site to work for an assignment. For Per Diem to be applicable, following conditions must be fulfilled.
The candidate should own a house / should be renting a house at his home location. (Proof of Ownership / Rent Agreement will be asked at the time of paper work.)
Distance between the location should be 50 miles or more. He should have enough expenses to maintain the two houses. Per Diem will be provided to the candidate for the first year of the contract only. If the contract extends for more than 12
months, Per diem will be stopped after completion of 12th month.
US STAFFING PROCESS AT A GLANCE 19
TOPIC 7: How to screen a candidate while speaking to him over the phone?
• Phone Screening the Candidate is the most critical step in identifying and hiring the candidate for the a given requirement. While hiring the candidate the recruiter generally follows following steps.
Greets the Candidate on opening of the call. Introduces himself and his staffing company. Seeks the permission from candidate to speak about the position. Gives the Details about the position (Title, Location, Client, Duration and nature of job ) and discusses the candidate’s
experience to qualify the resume for the assigned requirement. Negotiate for Pay Rate / Salary Range and Summarizes the details for the call to confirm the candidate’s interest Closes the Call and Sends him a RTR (Right to Represent) mail to reserve the candidate for the assigned position.
TOPIC 8: Establishing Rapport and Negotiating with the Candidate
• After sourcing and screening the candidate, the recruiter can go ahead and get the candidate’s resume submitted to the client. • If the resume is short-listed depending on the client’s feedback, and client forwards an interview request, the recruiter gets in
touch with the candidate, discusses the interview schedule with him. • If the candidate is appointed by the client, it then adds up to a closure (Purchase Order or PO) in the recruiter’s name. • Once the candidate officially starts his assignment, it is regarded as a placement in recruiter’s name and the recruiter is awarded
incentive accordingly.
Explanation:
Negotiation-What is it?
It is important that you approach the other party directly to make an appointment to negotiate should it be in person, writing or by phone
(not through a phone operator, receptionist, assistant etc) as this will allow you to set the agenda in advance, and improve the prospects of
the other party preparing sufficiently enough to make a decision on the day. Try to be fairly open about your reason for contact or they may
lose interest instantly and not follow up on the appointment. Save all your comments for the actual appointment- don't give away anything
that will give them a chance to prepare too thoroughly: it's not war, but it is business!
So, it's time to negotiate and you've prepared well. What else must you have? Two things: confidence and power. Your power will come from
your ability to influence. For example, you may be the buyer (but not always a strong position), or have something that the other party
wants, or you may be able to give an intention to penalize if the other party fails to meet the agreement (as is the way with construction). As
briefly mentioned above, you may be able to give a reward or an incentive. For example, you may be selling kitchen knives and as part of the
package you are giving a knife sharpener and a storage unit away free as an incentive.
It is always important that you keep the negotiation in your control: this can mean within your price range, your delivery time or your profit
margin. If you fail to do so, you will end up on the wrong side of the agreement, and with nothing more out of the deal other than maintaining
trading relationships.
When negotiating, aim as high as you feel necessary in order to gain the best deal for yourself. The other party may bring this down but it is a
good tactic, as it is always easier to play down than to gain.
Make sure that you remain flexible throughout the negotiation in case the opposition decides to change the direction of the agreement (they
may want different incentives or even change their objectives). This is where your preparation comes to good use: knowing your limits and
the other party's needs. If you're a quick thinker then you've got an advantage. You'll need to turn it around quickly if things start to go
against you without putting your objectives at risk.
US STAFFING PROCESS AT A GLANCE 20
Confidence comes from knowing your business, your product, what its worth, and being able to communicate this well to the other party:
these people are almost impossible to get the better of, as some of you will know only too well.
Negotiation Skills:
Negotiation is something that we do all the time and is not only used for business purposes. For example, we use it in our social lives perhaps
for deciding a time to meet, or where to go on a rainy day.
Negotiation is usually considered as a compromise to settle an argument or issue to benefit ourselves as much as possible.
Communication is always the link that will be used to negotiate the issue/argument whether it is face-to-face, on the telephone or in writing.
Remember, negotiation is not always between two people: it can involve several members from two parties.
There are many reasons why you may want to negotiate and there are several ways to approach it. The following is a few things that you
may want to consider.
Why Negotiate?
If your reason for negotiation is seen as 'beating' the opposition, it is known as 'Distributive negotiation'. This way, you must be prepared to
use persuasive tactics and you may not end up with maximum benefit. This is because your agreement is not being directed to a certain
compromise and both parties are looking for a different outcome.
Should you feel your negotiation is much more 'friendly' with both parties aiming to reach agreement, it is known as 'Integrative
negotiation'. This way usually brings an outcome where you will both benefit highly.
Negotiation, in a business context, can be used for selling, purchasing, staff (e.g. contracts), borrowing (e.g. loans) and transactions, along
with anything else that you feel are applicable for your business.
Planning and How to Negotiate
Before you decide to negotiate, it is a good idea to prepare. What is it exactly that you want to negotiate? Set out your objectives (e.g. I want
more time to pay off the loan). You have to take into account how it will benefit the other party by offering some sort of reward or incentive
(explained later).
What is involved (money, sales, time, conditions, discounts, terms, etc)? Know your extremes: how much extra can you afford to give to settle
an agreement? Although you are not aiming to give out the maximum, it is worth knowing so that you will not go out of your limits.
Know what your opposition is trying to achieve by their negotiation. This is useful information that could be used to your benefit and may
well be used to reach a final agreement.
Consider what is valuable to your business, not the costs. You may end up losing something in the negotiation that is more valuable to your
business than money. It could be a reliable client or your company reputation.
Coming to an Agreement in Negotiation
Once you have come to a final agreement, it is important that you have it down in writing along with both parties' signature: this is not
always possible or practical. Before it is signed, or formally ordered, it is wise not to say anything about the terms agreed because your next
sentence could break the agreement: the best sales-people never over sell - well, not until they have to!
If it is a sale/purchase that you are making, then officially, it isn't a sale until you/they have actually ordered the product/service. Usually,
this will be an Order Form (we have one in our free business software). In most other negotiations, one party sending a letter and fax to the
other in which the agreement is outlined (to a sufficient degree) will form a legal basis.
If the other party then amends the conditions in the agreement in writing to you, those amended terms then become part of the agreement,
UNLESS you disagree in writing, and so on…
Summary
We use negotiation in everything we do but you have to be sure that it is done in the best way possible to achieve maximum
benefit. The most important part is planning: preparing well will give you an advantage when negotiating.
Only use the knowledge and experience you need to achieve your objective: having the business owner negotiating the supply of
pencils is over-kill, and leaves you little room to power-bargain with the same supply company when you want them to supply you
with, say, colour photo-copiers.
US STAFFING PROCESS AT A GLANCE 21
Have confidence and be sure that you can keep control at all times. Aim highly, but don't underestimate the opposition. They too
may have just read the same advice. If you're selling something, be persuasive and offer some incentive to keep the customer
interested.
Don't close an agreement until you are happy. This could be difficult if you have been put in a 'corner' but this would perhaps be an
effect of poor preparation.
TOPIC 9: Closing the Candidate for a particular requirement
• After sourcing and screening the candidate, the recruiter can go ahead and get the candidate’s resume submitted to the client. • If the resume is short-listed depending on the client’s feedback, and client forwards an interview request, the recruiter gets in
touch with the candidate, discusses the interview schedule with him. • If the candidate is appointed by the client, it then adds up to a closure (Purchase Order or PO) in the recruiter’s name. • Once the candidate officially starts his assignment, it is regarded as a placement in recruiter’s name and the recruiter is awarded
incentive accordingly.
TOPIC 10: Red Flags (POINTS TO REMBER) While Screening the Candidate
• While Screening the Candidate, it is mandatory that certain check points are ruled out in order to confirm that candidate in all probability is a willing candidate and will join the job, provided client offers it following the interview.
Commute Pay Rate Willingness to Join Willing to Perform a Background Check and Credit Check as per the client’s requirement An Ex – Employee of the same client Any Pending Interviews or Back-up Offers Qualification and Experience are neither under or over qualified
STEPS TO BE FOLLOWED IN US RECRUITMENT PROCESS FOR RECRUITERS: STEP 1: Requirement Received Via email Over Phone If received over email § Check if a proper Requisition form is received, if not create a Requisition form(preferably use the abridged form). § Allocate job order sequence #. § If the Requisition form is prepared send it for review to ensure all details are correct. If over the Phone § Create a Requisition form (preferably use the abridged form). § Allocate job order sequence #. § If the Requisition form is prepared send it for review to ensure all details are correct. STEP 2: Allocation of Task Review work load of the recruiter
US STAFFING PROCESS AT A GLANCE 22
Allocate new job orders to recruiters. Also give a copy of job requisition form to the recruiter. Update “Job Allocation Report” (which has recruiter’s name) and file a copy for personal records. STEP 3: Search Phase Ask recruiter to identify the keywords or if required, fine tune the search parameters. STEP 4: Reviewing Selected Profiles: Recruiters will upload profiles and requisition form in a common folder. Review selected profiles of each recruiter. Provide feedback (if any) to the recruiter. Update the submission list (for that job order) Review the documents required for the submission. STEP 5: Review checklist § Ensure skill sets match. § Rates are close to the rates specified by the client. § Candidate should be either located near the clients’ location or is willing to work at clients’ location. § Good communication skills. § Get the Rate confirmation over email from the candidate / employer of H1Bcandidates. STEP 6: Client wise details of documents required for submission FOR Direct Client § Formatted CV in required letterhead. FOR NETPRO: § Candidates profile form § Resume in MS Word format § Personal feedback can be included in the covering letter. § NCA/NDA/Agreement Signed STEP 7: Approval or Rejection of a profile Interview feedback of all profiles should be updated in the submission list. A month-wise and client-wise interview list should be maintained
TOPIC 11: Job Boards and ATS (Applicant Tracking System) Job boards and ATS are the main source of sourcing candidates Applicant Tracking System: (ATS): There are some portals available in US Recruitment market which source resumes from all major job
boards and act as a one stop solution to have large database of candidates for various type of skill sets.
Some of the such major job portals are Bullhorn LinkedIn Recruiter JobDiva.com QCOM JobDiva.com Taleo.net
JOB BOARDS AND SOCIAL NETWORKING SITES:
US STAFFING PROCESS AT A GLANCE 23
Job Boards are basically websites where job seeking candidates post their resumes and Employers look for a potential candidate who can be hired for their requirement.
NAME of some Job Portals/Boards/Search Engines in US market:
There are various Job Boards available in market where people from US post their resumes. Some of theFREQUENTLY USED JOB BOARDS are:-
Monster US Dice.com Careerbuilder.com Hotjobs.com Sologig.com Netemps.com
Dice Portal Job Posting Rules:
Please use phrases like:
“US Citizens and all those authorized to work in the US are encouraged to apply”
“We are unable to sponsor.”
“We are able to sponsor.”
“No third party candidates considered for this position”
"Work sponsorship not available at this time"
"Those authorized to work in the U.S. without sponsorship will be considered. We are not able to sponsor at this time"
"US Citizens only for Federal Clearance Requirement Please don't use these or similar phrases:
"Only U.S. Citizens"
"Citizenship requirement"*
"Only U.S. Citizens or Green Card Holders"
"H-1Bs Only"
"Must have a U.S. Passport"
MONSTER USA http://www.monster.com/
TECHFETCH (Corp to Corp) http://www.techfetch.com/
Recruiters Hand Book This handbook is aimed at explaining the US recruitment process to new Technical recruiters. The technical recruitment process for US market works differently than the domestic segment (India). In India permanent placements are popular whereas in the US contractual positions are equally popular. Let us see how recruitment is different in India and in the US.
India The USA
Type of Employment
Permanent. Contract positions are not too popular but very few companies have consultants. Permanent and Contractual
Duration of Employment
Mostly permanent and long-term Long-term and short-term positions
Mode of Payment Monthly Salary Monthly Salary and hourly basis
Employment Type
For permanent employment an appointment letter is issued and for contractual position it is a contact letter.
In the US the types of contacts are more than one. 1. Contract - Corp-to-Corp 2. Contract – Independent (1099) 3. Contract – W2 4. Contract to Hire – Corp-to-Corp 5. Contract to Hire – Independent (1099) 6. Contract to Hire – W2
Work Authorization
Local residents, Expatriates with Indian Work Permit and VISA
1. Authorized to work in the US 2. U.S. Citizen 3. Green Card Holder 4. TN Permit 5. Has H1 VISA
Sample Format of Requirement:
Hi Greetings Please let me know if you are available for the below requirement.
Job Title: Oracle Developer
Primary Skills: Oracle Developer
Secondary Skills:
Rate: Open
Duration: 6 months
Location: Colorado Springs, CO
Description:
Oracle Developer Location: Colorado Springs, CO Length: 6 months Interview: Phone Position Responsibilities: Application development and support for internally developed financial system. Documentation/System Analyst for new development projects to meet business requirement changes. Position may require extended hours during peak processing
periods. Required Skills & Experience: Oracle 10 and above Data Warehousing/star schema 5 years experience Oracle database development & performance tuning (8 yrs) PL SQL development & performance tuning (8 yrs) Oracle ELT methodology experience UNIX shell scripting experience (5 yrs) Communications skills; ability to convert business problem into a technical solution Desired Skills & Experience Financial systems background Reporting experience, Hyperion preferred Process documentation
Sample Rate Conformation Mail Format:
Hi Peter It was nice talking to you. As per our discussion the rate has to be finalized for your consultant (Consultant Name here) for SQL Server DBA position located at East Hanover, NJ is $90/hr On Corp-Corp Basis (All inclusive). Please send me a confirmation mail to confirm the rate.
Sample Questionnaire (In this case Business Analyst is chosen as skill)
Interview Questions for Business Analyst (BA) Consultants
1. Who is accountable when you manage a project? 2. What technologies and business area’s have you interfaced with? 3. How do you get an understanding of the technology so you can effectively manage a project? 4. What size projects have you managed directly? (Hours / Dollars/Resources/Duration). 5. What number of projects simultaneously have you worked on? What was your role in each? 6. Have you worked in an onshore – offshore delivery model? If yes, please describe the engagement structure and your specific role. 7. How have you measured project success in the past? 8. What number of projects have completed on time and on budget? What were the top 2 lessons learned from projects that did not come in on time or on budget? 9. How do you plan/arrive at your budget? 10. How have you dealt with scope changes? 11. How have you dealt with risk management? 12. Give an example of a time when you had to escalate an issue to the customer? 13. What was your role in the creation of SOW’s, contracts, proposals? What are the key areas covered in SOWs? 14. What is the difference between issue and risk? 15. What tools have you used to manage various aspects of a project?(e.g. Planning, Resource Utilization, Tracking, etc). 16. How do you create & maintain the project plan for projects with multiple dependencies from start to completion? 17. How frequently do you manage project burn (Planned vs Actual)? 18. By phase/step, please list out the top two deliverables/artifacts in the SDLC and what your hands-on involvement with them were. 19. MS Project related questions:
Describe the difference between Duration and Work; which one do you find for valuable for fixed-cost projects?
In a fixed cost environment, what is the “task type” you would use in MS Project?
Is % complete a useful metric?
How could you easily, in as few steps as possible, reschedule incomplete work, using the options available in MS Project?
How do you manage resource utilization/allocation using MS-project? 20. Please describe the last three projects you have personally managed using the following criteria:
Name of Project:
US STAFFING PROCESS AT A GLANCE 28
Budget of Project:
Size of project team:
Duration of Project:
Man Hours (Work) of Project:
What was the unique product, service, or result of the project?
What technology, if any, was utilized?
Was the project environment functional, matrix, or projectized?
Did the project finish on time? On Budget? Satisfy Requirements?
What were the major issues in the project?
What aspect of your leadership assisted the project to complete successfully?
Technologies Every Recruiter Must Know Nowadays: (which might help in
searching resumes as wel)
Web Technologies – Java: Java, EJB, RMI, Swing, CORBA, Serve lets, JSP, JDBC, Core Java, Struts framework, Web sphere, Web logic, HTML,
APPLICATION: Oracle 8i, 11i, Oracle DBA, SQL-DBA, PB, Delphi, Data Modeling, Data warehousing – OLAP, ROLAP, Oracle DBA, VB, ASP,
COM, DCOM, NET, C#, Oracle , PL/SQL, Pro*C, D2K
CAD/CAM: CAD, CAE, CAM, Catia V4,V5, Pro-E, Uni graphics, Hyper mesh, IDEAS, NASTRAN, ANSYS, Auto cad Tools
GENERAL: SQA, Quality, Testing / Implementation, Level 4 / Level 5 / ISO / Six Sigma / Technical writers, architects , Lotus Notes, System
Administrator, System Administrator, UNIX / LINUX, SUN SOLARIS
Sample Interview Questions for a Recruiter for Test Series
Q. What is Recruiting, Explain Briefly the Recruitment Life Cycle? Q. What are the various Tax Terms in Us recruiting? Could you explain them? Q. Who is a client? Q. Who is a vendor? Q. What is Work Authorization; define Various Visa Statuses available in US Q. What are the most important points that a recruiter should keep in mind:
Q. How important is knowing various Technologies in IT, and how is it going to help in Recruiting? Q. How can the recruitment be done without the help of a vendor? If the vendor is involved than what are the risks associated? Q. Why most of the reputed companies do not consider or avoid C2C people while marketing recruitment? Q. What are the important points that you follow to judge the quality of a candidate? Q. What is a Background check and why it is done? Q. What are the steps that you take to source a candidate if you don’t find in the Job Portals? Q. List various Job portals you are familiar with? Q. Explain the Resume Screening Process on any of the Job Portal you wish? Q. What is required to become a good recruiter? What made you to opt for Technical Recruiting?
KNOW YOUR SCRIPT:
FOR BENCH RECRUITMENT (Mailing Format):
Hi Hema,
It was nice speaking to you. My name is Tan. I am a Staffing Specialist at XXXX Inc/LLC., a 10+ years old organization providing Contract Staff Augmentation to
direct clients like Accenture, Johnson & Johnson, CSC, Apple, Chase Bank, Bank of America, Samsung , Verizon, Cisco, Bristol-Myers Squibb to list a few. Over the
years we have remained at the forefront of technology by recruiting, training and deploying top talent in emerging technologies. We have maintained elite vendor
status with many of our clients spanning various industries including Insurance, Financial Services, Retail, Government, Manufacturing, Pharmaceutical and IT
Services.
Why XXXX Inc/LLC:
At XXXX Inc/LLC, we are focused on matching your skills, experience level and job preferences to the right company and position. We achieve this by working
closely with you to learn about your career goals such as industry preference, company size, commute distance and financial requirements. At XXXX Inc/LLC, we
provide a range of services to suit your specific goals. We start by listening, make recommendations based on our experience, and then partner with you to ensure a
successful outcome. We have recognized that in most cases, reducing turnover is an essential part of good human resources management. The placement teams at
XXXX Inc/LLC take the extra steps needed to help ensure appropriate staff assignments.
Skill up-gradation corporate training program(If Required):
We know corporate training is an integral part of any organization to offer tough competition to stay steady in the competitive world. It is one of the most
important internal strategies resorted by the companies. Corporate training facilitates building a unified, dedicated and value driven crew to improve the
productivity of the organization and to achieve organizational goals
Besides offering range of training solutions, we are also engaged in offering innovative recruitment solutions for clients. Hiring our recruitment services helps our
Clients in reducing the recruitment cost and training cost to the company. In addition to cutting down costs, you can enhance the efficiency, productivity and
achieve the goals by recruiting well trained and highly motivated employees for the right job.
Whether you're looking for consulting, temporary or permanent positions, we can connect you with exceptional clients whom we work on day to day basis to grow
you as well as our client’s business, because we believe in the motto - “The more our stakeholders grow, the more we enrich ourselves”.
Employee Perks and Perquisites:
• Competitive salary structure.
• Performance assessment will be done in every six months of project.
• 12 days of yearly paid leave will be provided during your projects.
• Health and medical benefits will be provided during projects which include:
Medical, Dental and Vision benefits after 60 days of employment.
Health insurance eligible immediately after 60 days of employment.
401k retirement pension plan eligible after 6 month of employment.
Insurance plan after 3 months of employment with us.
Other benefits for Immigration Students with valid work permits(If Required):
• Employer's Confirmation Letter for OPT/CPT status confirmation in universities.
• OPT Extension Letter for an STEM extension.
• GC/H1B Filing provided to OPT and CPT candidates.
I have also attached a sample copy of the agreement what we do sign with our consultants.
It’s now time to toss around our prospects.
US STAFFING PROCESS AT A GLANCE 30
We invite you to get an idea about the effort and cooperation of our team working tirelessly to deliver their best. We promise to be in touch with you within 48
working hours of receiving your request when you apply using our online contact form (in our website).
Not interested as of now, no worries, you can earn by referring somebody you know may be interested:
We are always growing our network of individuals with top IT talent. Regardless of whether you are a past client, employee, or just a visitor to our site with no
background in the IT industry, we are happy to hear from you about referrals.