Robert Lindsay - 25 years of keeping customers happy, keeping staff happy, evolution and making a profi

Past

•1992 – The Barras

•2002 – High Street

•2005 – Internet

•2011 - Wholesale

Present

• Turnover in excess of £12M

• 48 Employees

• 8 High Street Stores across Scotland

• Multiple online sales Channels

• Wholesale– Sales growing

• Awarded UK’s Best Independent Games Retailer 6 years consecutively

Part Exchange Programme

• Games Trade-In services integrated with Shopto.net

• Tech Trade-in service supporting Tablet Devices Framework with XMA

• Retail Trade-in service – Ayrshire Hospice, SeeDee Jons, Tech Mobile

Future

Evolution

• Digital

• Diversification

• Expansion

Challenges

• Cashflow

• Systems

People

• Employing staff

• Promote from within

• Staff retention

• Training

• Identifying individual’s strengths

• Avoid micromanaging

• See the big picture, grow the business

Thank you

Any Questions?