Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Chapter 1 Managers and Managing in the 21st Century FOM 1.1
Mar 26, 2015
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Chapter 1Managers and Managingin the 21st Century
FOM 1.1
FOM 1.2Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Explain what a manager is Define the term management Differentiate between efficiency and
effectiveness Describe the four basic management
activities (continued)
Learning Outcomes
FOM 1.3Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Classify the three levels of managers and identify the primary responsibility of each level
Summarize the essential roles performed by managers
Describe the four general skills necessary for becoming a successful manager
(continued)
Learning Outcomes (continued)
FOM 1.4Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Explain the changes in management over time
Describe the implications for managers of a changing world environment
Explain the importance of viewing management from a global perspective
Learning Outcomes (continued)
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Organization
A systematic arrangement of people brought together to
accomplish some specific purpose
FOM 1.5
FOM 1.6Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
The Characteristics of an Organization
Purpose
Structure
People
FOM 1.7Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
MiddleManagers
First-LineManagers
Front-Line Employees
TopManagers
The Levels of an Organization
SuperviseOthers
Workon Jobs
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management
Process of getting things done, efficiently and effectively, through
and with other people
FOM 1.8
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Goals
LowWaste
HighAttainment
MeansEfficiency
EndsEffectiveness
Efficiency and Effectiveness R
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Usa
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Go
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FOM 1.9
Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
PlanningDefining goals and
establishingaction plans
ControllingMonitoring activitiesto ensure that they
are achievingresults
LeadingGuiding and motivating all
involved parties
OrganizingDetermining what
needs to be done, in what order, and by
whom
Management Activities
EffectiveManagement
FOM 1.10
FOM 1.11Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Changes in Management Over Time Scientific management--”one best way” General administrative theories--universal set
of activities Human relations--importance of human factor Today, management is a blend scientific
(efficiencies), general administrative (bureaucracy), and human relations (employees have a large impact on success of company)
FOM 1.12Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Scientific Management Developed by Frederick Taylor One best way to get the job done Viewed workers as inefficient Promoted Four Principles
1. Develop a science for each component of work 2. Scientifically Select and Train Workers 3. Actively cooperate with workers 4. Divide work equally between workers and
management
FOM 1.13Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
General Administrative Theories Developed by Fayol Described management as universal set
of activities. Focuses on division of labour, clear
hierarchy, rules and impersonal relations
FOM 1.14Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Human Relations Idea surfaced in early 20th Century Focused on the notion that work was
done by people Need to focus on human element Maslow and motivation and Theory X
and Theory Y
FOM 1.15Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Mintzberg’sManagerial Roles
Interpersonal Decisional
Informational
FOM 1.16Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Mintzberg Roles See Page 11, Exhibit 1-4
FOM 1.17Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Universality of Manager’s Job Importance of roles varies depending on level
in organization Manager’s job in for-profit and not-for-profit
organizations generally the same Size of organization impacts whether
manager is more of a generalist vs. more of a specialist
Not all management concepts are universal Management concepts may need to be
modified in other countries
FOM 1.18Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Distribution of Manager’s Time
0 20 40 60
Planning
Organizing
Leading
Controlling
First-levelMiddle levelTop level
FOM 1.19Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
The Roles That Managers Play
High
Moderate
Low
Importance
Spokesperson Resource Allocator
EntrepreneurFigureheadLeader
Liaison, MonitorDisturbance HandlerNegotiator
Disseminator Entrepreneur
Small Firms Large Firms
FOM 1.20Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management Across National Borders
Concepts and ideas are transferable to most English-speaking, free- market democracies
We will need to modify some concepts in other countries
FOM 1.21Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Managers and Decisions
In order for managers to make decisions, they need to:
Identify critical problems Gather and use appropriate data Make sense of the information Choose the best course of action
FOM 1.22Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Managers and Change
Be change agents Be able to work in a dynamic
environment Be flexible and adaptable
In order to deal with change, managers need to:
FOM 1.23Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
General Management Skills
POLITICALTECHNICAL
INTERPERSONALCONCEPTUAL
FOM 1.24Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Conceptual Skills Mental ability to analyze and diagnose
complex situations Allow Managers to see how things fit
FOM 1.25Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Interpersonal Skills Ability to work with, understand, mentor
and motivate others Both individually and as a group Many managers fail in this
FOM 1.26Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Technical Skills Ability to apply specialized knowledge
or expertise Engineer, accountant, etc
FOM 1.27Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Political Skills Ability to enhance one position, build a
power base, and establish the right connection
FOM 1.28Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Specific Management Skills These explain 50% of a managers effectiveness
Controlling the organization’s environment and resources
Organizing and coordinating Handling information Providing for growth and development
of staff Motivating staff and handling conflicts Strategic problem-solving
FOM 1.29Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management Competencies
Initiate and implement change Monitor, maintain and improve
performance Monitor and control resources Secure effective resource allocation Recruit and select staff
(continued)
FOM 1.30Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management Competencies (continued)
Develop teams, individuals, and self Plan, allocate, and evaluate work Create, maintain, and enhance
relationships Seek, evaluate, and organize
information Exchange information to solve problems
FOM 1.31Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Managers and the Changing World Environment Management is no longer constrained
by national borders Managers need to understand what is
going on in the world Managers need to take into
consideration different economic, political, legal and cultural systems in other countries
FOM 1.32Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Major Environmental Changes Affecting Managers Technology E-commerce E-business Knowledge workers
FOM 1.33Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Management from a Global Perspective Globalization--doing business on a
world-wide scale Managers need to be sensitive to issues
in other countries Managers also need to be aware of
different cultures in Canada
FOM 1.34Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Importance of Managers in the Marketplace Good managers can help an
organization perform successfully Poor managers can do the reverse Managers tend to earn more as their
responsibilities and accountabilities increase
FOM 1.35Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.
Is Understanding Management Important?
Management affects everyone in an organization
Poorly managed organizations will not be successful
A good manager is a combination of many factors
FOM 1.36Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc.