What About Run? Rob England Two Hills Ltd Your pic
Rob England - What about Run?
Jun 20, 2015
‘Define, Build and Test’ is only part of the story. We also have to Run it, possibly long after Build is done and the team disbanded.
Service Management is desperately uncool, thanks in no small part to ITIL, but it really is important if we are to meet business needs, realise value and satisfy the users.
This presentation explores the intersection between CD and ITSM and how each informs the other when it comes to Run.
Service Management is desperately uncool, thanks in no small part to ITIL, but it really is important if we are to meet business needs, realise value and satisfy the users.
This presentation explores the intersection between CD and ITSM and how each informs the other when it comes to Run.
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Transcript
What About Run?
Rob EnglandTwo Hills Ltd
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Terminology
Service Management
ITSM
ITIL
Traditional ITSM • Real IT
• To Protect and Serve
• The old and the new
Paths to the mountain
Operations Some experiences
• Gov.uk
• A website outsourcer
• Agile development teams
Design for Operation• Resilience
• Scalability
• Monitoring
• Database independence
• Compliance
Operational issues• Impact on users
• Operating model
• Security vs openness
• Service levels
• Compliance and audit
• Archiving
• Productionised tools
The future For CD and DevOps
• process over technology
• legacy systems
• complex value chains
• mainstream
• The Hype Cycle
Gartner Hype Cycleexpectations
timeITI
L
DevOps
The future For ITSM
• risk profiles: fail fast
• Change Management facilitator
• automation
• infrastructure as code
• learning culture
• trust culture
TakeawaysITSM describes the world
No silver bullet
Learn from each other
Devops Enterprise: WIP
Thanks for listening…Rob EnglandTwo Hills Ltd www.twohills.co.nzFollow me @theitskeptic
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