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Risk Management - Vinod PGPM Project

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    HDFC Securities:

    Risk ManagementRisk Management regarding working

    of a broking firm, and its investors

    Vinod ManghaniPGPM, IAME

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    IAME HDFC Securities: Risk Management

    A PROJECT REPORT

    on

    Risk Management regarding working of a broking firm, and its investors

    at

    Submitted to

    International Academy of Management and Entrepreneurship, Bangalore

    in partial fulfillment for the award of degree

    of

    Post Graduate Programme in Management (Finance)

    2011 - 2013

    Under supervision of:- Submitted by:-

    Mrs. Sapna Nibsaiya Vinod Manghani

    Faculty & Head - Corporate Relations PGPM 6th Trimester

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    IAME HDFC Securities: Risk Management

    Acknowledgements

    I express my sincere gratitude to HDFC Securities Limited and its entire staff members for givingme this wonderful opportunity to work and get to know more about the Insurance industry in general

    and Endowment Plan in particular.

    With deep sense of gratitude I express my indebtedness to my mentor and guide MR.BK.MURTHY

    (DEAN- IAME). He has been a great source of inspiration. I thank him for his keen interest and

    valuable guidance. He was also kind to discuss the problems I faced during the course of this project.

    I take this opportunity to thankMr. Nitin Saluja (Senior Agency Manager) who gave me this

    opportunity to do my project at this Organization. From the core of my heart, I express my sincere

    thanks to Mrs. Sapna Nibsaiya (Faculty & Head-Corporate Relations), International Academy

    of Management and Entrepreneurship, Bangalore for encouragement and guidance.

    In last, I also want to thank my friends and other college staff who directly or indirectly helped me

    in project work.

    Vinod Manghani

    PGPM - MIB

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    IAME HDFC Securities: Risk Management

    Table of Contents

    Sr. No. Particulars Page no.

    1 Executive Summary 44

    2 Company Profile 57

    3 Objective of Project 88

    4 Research Methodology 99

    5

    Data Presentation:

    Introduction to capital Working of a Broking Firm Risks in a Broking Firm

    1058

    6Data Analysis and Interpretation

    Risk Management in a Broking Firm 5976

    7 Conclusion of the Study 7777

    8 Suggestion & Recommendation 7879

    9 Scope for Development 8080

    10 Limitation 8181

    11 Bibliography 8282

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    IAME HDFC Securities: Risk Management

    CHAPTER 1-EXECUTIVE SUMMARY

    A Capital Market deals in financial assets, excluding coins and currency. The financial

    assets comprise of banking accounts, pension funds, provident fund, mutual fund, insurance

    policy, shares, debentures, and other securities. The secondary market is the market where scrips

    are traded. It is a market place, which provides liquidity to the scrips issued in the primary market.

    All investments are risky, whether in stock, capital market, banking, financial sector, real estate,

    bullion, gold etc. The degree of risk however varies on the basis of the features of the assets,

    investments instrument, the mode of investment, time frame or the issuer of the security etc.

    Risk can be defined as Possibility of suffering losses

    The chance of something happening that will have an impact upon objectives. It is measured

    in terms of consequences and likelihood.

    Risk management in a Broking Industry is a new concept in India, since it poses maximum

    risk in the financial market, managing it was felt most essential by the regulatory bodies and

    exchanges.

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    IAME HDFC Securities: Risk Management

    CHAPTER 2 - PROFILE OF THE ORGANIZATION

    HDFC SECURITIES LTD.

    Companys Mission

    To create reputation synonymous with quality, competitiveness, fairness and

    transparency dealings and be a responsible corporate citizen.

    Business Objectives

    The primary objective of HDFC is to enhance residential housing stock in the country

    through the provision of housing finance in a systematic and professional manner, and to

    promote home ownership. Another objective is to increase the flow of resources to the

    housing sector by integrating the housing finance sector with the overall domestic

    financial markets..

    Organizational Goals

    HDFCs main goals are to a) develop close relationships with individuals, b) maintain its

    position as the premier housing finance institution in the country, c) transform ideas

    into viable and creative solutions, d) provide consistently high returns to

    shareholders, and e) to grow through diversification by leveraging off the existing

    client base.

    b History and background

    HDFC was incorporated in 1977 with the primary objective of meeting a social need

    that of promoting home ownership by providing long-term finance to households for

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    their housing needs. HDFC was promoted with an initial share capital of Rs. 100

    million.

    HDFC Securities, a trusted financial service provider promoted by HDFC Bank and JP

    Morgan Partners and their associates, is a leading stock broking company in the

    country, serving a diverse customer base of institutional and retail investors.

    HDFCsec.com provides investors a robust platform to trade in Equities in NSE and

    BSE , and derivatives in NSE. Our website will support you with the highest

    standards of service, convenience and hassle-free trading tools.

    Our research team tracks the economy, industries and companies to provide you the

    latest information and analysis. Our content offers financial information, analysis,

    investment guidance, news & views, and is designed to meet the requirements of

    everyone from a beginner to a savvy and well-informed trader. With HDFCsec.com,

    you get:

    Speed :

    Our state-of-the art technology enables to instantly trade on the BSE and NSE.

    Convenience :

    You can trade with us online or on the phone from the convenience of your home or

    office. Use the 3-in-1 Advantage account to seamlessly move funds and securities

    across your bank, demat and trading account. This way, you do not have to issue

    cheques or delivery instructions.

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    Transparency :

    With our trusted pedigree, you can be assured that you get the best services in a

    transparent manner. By broking with us, you are in total control of your funds and

    stocks.

    Expertise :

    Our Group has decades of experience in providing financial services to customers in a

    transparent and trusted manner. We have a dedicated, motivated and experienced

    team of professionals to provide you top class service.

    Our Group has decades of experience in providing financial services to customers in a

    transparent and trusted manner. We have a dedicated, motivated and experienced

    team of professionals to provide you top class service.

    Timely and Relevant Information :

    We realise the importance of making information available to you as it happens.

    Empowered with the latest news, developments and research, you will be able to take

    informed decisions.

    Your Interest :

    For us, your interest comes first. We endeavour to provide high quality investment

    services, in a simple, direct and cost-effective way to help you achieve your financial

    goals.

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    CHAPTER 3 OBJECTIVE OF THE PROJECT

    Introduction to capital market.

    To get familiar with the working of a broking firm.

    To identify various risks involved in the broking firm.

    To identify various risk for the investors of the broking firm.

    To manage and reduce the identified risks.

    To give your report to the branch manager with your suggestion.

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    CHAPTER 4RESEARCH METHODLOGY

    During my project, I collected data through various sources primary & secondary.

    Primary source includes :-

    1) Discussion with branch manager

    2) Discussion with experts

    3) Discussion with investors of the firm.

    4) Live trading in the market

    Secondary source includes :-

    1) Various books related to stock market

    2) Books related to Financial Management

    3) Web sites were used as the vital information source.

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    CHAPTER 5- DATA PRESENTATION

    Introduction to Capital Markets

    Financial System

    The financial system of every economy consists of various constituents such as

    1 Financial Institutions

    2 Financial Companies

    3 Financial Markets

    4 Financial Instruments

    5 Financial Services

    6 Financial regulations

    The financial market in India comprised of capital market and money market whereas

    the financial system of the country comprised of institutions, which operate the

    financial markets and the financial instruments with which the financial system is put

    into operation.

    Tax anomy of financial markets can be understood on functional, sectoral and

    institutional basis. On a functional basis we can divide financial markets into

    1 Money market (short term)

    2 Capital market (long term)

    The institutional classification can be made into

    1 Organized financial market

    2 Non-Organized financial market

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    Capital Market Scenario

    The stock market in India dates back to the 18th century when the East India

    Company was ruling the roost in the country and was perhaps the most dominant and

    powerful institution and its securities were traded. The securities trading were done in an

    unorganized form at Bombay and Calcutta in early 19th century.

    The decade of 90s has witnessed several changes in reformation of capital market.

    Automation, transparency,. Strict surveillance, depository system, on line trading,

    investors protection, new rules and regulations, etc. are some of the activities which

    only reflect the growth of Indian capital market. By any reckoning Indian corporate

    sector has grown very significantly in the last couple of decades whether to look at it in

    terms of public and private limited companies, their share capitalization, their sales

    turnover or their contribution to capital formation with this came the legislation of

    SEBI to act as a regulatory body to protect investors

    What is Capital Market?

    A Capital Market deals in financial assets, excluding coins and currency. The

    financial assets comprise of banking accounts, pension funds, provident fund, mutual

    fund, insurance policy, shares, debentures, and other securities. If the stock exchanges

    are well regulated and function smoothly, then it is an indication of healthy capital

    market. Stock exchange provide a good leverage of the capital market and their

    relationship is directly proportional. India has multi-stock exchange system with 24

    stock exchanges functioning across the country. In our country, capital markets are

    generally also known as security/stock market. The Indian capital market currently

    provides excellent investment opportunities to domestic and foreign investors in both

    equity and fixed income Segments.

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    The Indian Capital Markets can be broadly classified into three types of markets.

    1 Money market

    2 Primary market

    3 Secondary market

    Money market

    The money market is part of overall financial system and securities or capital market. It

    deals in short term financial assets whish can be readily converted into cash. Money

    market is a place for trading in money and short tern financial assets that are as liquid as

    money. It provides a platform for short term surplus funds of lenders or investors and

    short term requirements of borrowers, the instruments can be traded at low cost and

    are highly liquid.

    Primary market

    Primary market is generally referred to the market of issues or market for new

    mobilization of resources by the companies and the government undertakings, for new

    projects as also for expansion, modernization, addition, and diversification and up

    gradation. Primary market operations include new issues of shares by new and

    existing companies, further and right issues to existing share holders, public offers,

    and issue of debt instruments such as debentures, bonds, etc. Raising money from

    capital market is cheap for the company and involves a low servicing cost. The

    investors benefit by way of dividend and or capital appreciation. The following are

    the market intermediaries associated with the primary market

    1 Merchant banker/book building lead manager

    2 Registrar and transfer agent

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    3 Underwriter/broker to the issue

    4 Advisor to the issue

    5 Banker to the issue

    6 Depository

    7 Depository participant

    Defects in Indian Primary Market

    1 Aggressive pricing and over pricing.

    2 Price rigging before and during issues.

    3 Poor, wrong and vague disclosures in offer documents.

    4 Poor information accessibility.

    5 Misleading projections subject to vague assumptions.

    6 Delay in penal actions against the erring market intermediaries.

    7 SEBI not assuming any responsibility for disclosure/offer documents.

    8 Bunching of issues.

    9 Existence of grey or unofficial market.

    10 Lack of transparency

    11 Uninformed and uneducated investors.

    12 Delay in listing and trading permission.

    Secondary Market

    The secondary market is the market where scrips are traded. It is a market place,

    which provides liquidity to the scrips issued in the primary market. Thus, the growth of

    secondary market is dependent upon primary market. More the number of

    companies entering the primary market, the greater is the volume at the secondary

    market. Trading activities in the secondary market are done through recognized stock

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    exchanges, which are 24 in number including Over the Counter Exchange of India,

    National Stock Exchange of India, and Inter-connected Stock Exchange of India.

    Secondary market operations involves buying and selling of securities on the stock

    exchange through its members. The following intermediaries are involved in the

    secondary marker.

    1 Broker/member of Stock Exchange- buyer broker and selling broker

    2 Portfolio manager

    3 Investment advisor

    4 Share transfer agent

    5 Depository

    6 Depository participant

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    WORKING OF A BROKING FIRM

    Stock Broker

    According to SEBI Stock Broker is a member of a recognized stock exchange(s) and is

    engaged in buying, selling and dealing in securities. In other words broker is an

    intermediary who arranges to buy and sell securities on behalf of clients i.e. the buyer

    and the seller. A broker can deal in securities only after getting registered with

    SEBI.through stock exchanges. The constitution of a broking firm may be a

    Proprietary Concern, a Partnership firm or a Corporate.

    COMPLIANCE DEPARTMENT

    The functions carried out by Compliance Department are as follows

    COMPLIANCE DEPARTMENT

    Reg. of Sub-Broker Reg. Of Client Reg. Of Franchisee

    Individual Non Individual

    Limited Company Partnership Sole Proprietorship

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    Registration of Client

    Documentation required for individual client as per SEBIs guidelines are as follows

    Individual

    1 Client Registration Application Form.

    2 Broker Client Agreement on stamp paper of value as applicable in the

    respective state.

    3 Identity Proof like

    - Copy of Passport

    - Copy of ration card

    - Copy of Driving Licenses

    - Copy of Voters Identity Card

    - Copy of Pan card

    - Letter from bank certifying account number and period from which the

    same is in operation

    2 Letter of Running account

    Non-Individual

    Limited Company

    1 Client Registration Application Form.

    2 Broker client Agreement on stamp paper.

    3 Certified copy of Memorandum and Articles of Association.

    4 Certified copy of resolution authorizing the company to open account with

    HDFC SEC and appointing persons authorized to operate upon said account on

    behalf of company.

    5 Proof of identity in respect of authorized director

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    6 Letter from the bank certifying account number and period from which the

    same is in operation.

    Partnership Firm

    1 Application Form

    2 Broker client agreement on stamp paper.

    3 Partnership Deed

    4 Partnership letter signed by all the partners authorizing the firm to open

    account with HDFC SEC and appoint one or more partners to operate the said

    account on behalf of the firm.

    5 Identity Proof

    6 Bank Certifying Letter

    Proprietorship Concern

    1 Client Registration Application Form

    2 Broker Client Agreement

    3 Identity Proof

    4 Bank Certifying Letter

    REGISTRATION OF SUB-BROKER

    SEBI rules for application for registration of Sub Broker

    - An application by a sub broker for the grant of a certificate shall be

    made in Form B

    - The Application shall be accompanied by a recommendation letter

    from a stock broker of a recognized stock exchange with whom he is

    to affiliated along with two references including one from his

    banker

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    - The application form shall be submitted to the stock exchange of

    which the stock broker with whom he is affiliated as a member.

    - The stock exchange on receipt of an application shall verify the

    information contained and then shall also certify that the applicant is

    eligible for registration.

    The eligibility criteria is as follows

    - The applicant should not be less than 21 years of age

    - The applicant has not been convicted to any offence involving

    fraud or dishonesty

    - The applicant should have at least passed 12th STD

    - The applicant should be fit and proper person

    DEALING DEPARTMENT

    Dealing department is a very important department in the broking firm as it carries

    out most important activities of Buying and Selling of securities. The people

    doing dealing are called as Dealers. He is the person dealing on behalf of the

    investor, therefore when the investor wants to trade in some scrips he must

    inform the dealer first and then the dealer deals in the market. The following are

    the activities carried out in a dealing department.

    DEALING DEPARTMENT

    Buying Selling

    Securities Securities

    Entering Order Order Order

    Orders Modification Cancellation Matching

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    Entering Order

    The trading member can enter orders in the normal market and auction market. When an

    order enters the trading system it is an active order, it tries to find out on the other side

    of the books if it finds the match, trade is generated. If it does not find a match, the

    order becomes a passive order and goes and sits in the order book.

    Order Modification

    All orders can be modified in the system till the time they do not get fully traded and

    only during market hours. Once an order is modified, the branch order values limit for

    the branch and get adjusted automatically.

    Order Cancellation

    Order cancellation functionality can be performed only for orders which have not

    been fully or partially traded (for the untraded part of partially traded orders only) and

    only during market hours.

    Order Matching

    The buy and sell orders are matched on book type, symbol, series, quantity and price.

    The best sell order is the order with lowest price and best buy order is the order with

    highest price. The unmatched orders are queued in the system by the following

    priority.

    1 By Price- the buy order with the higher price gets a higher priority and

    similarly a sell order with a lower price gets a higher priority.

    Ex. a) 100 shares @ Rs 35 @time 9.30 am

    b) 500 shares @ Rs 35.05 @time 9.43 am

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    The second order price is greater than the first order price and therefore it is the best

    buy order.

    1 By Time- If there are one or more order at the same price the order entered

    earlier gets a higher priority.

    Ex. a) 200 shares @Rs 72.75 @time 9.30 am

    b) 300 shares @ Rs 72.75 @time 9.33 am

    Both orders have same price but they were entered in the system at different

    times, the first order was entered before the second order and therefore it is the

    best sell order.

    TRADE

    Trade is the basic activity of dealing of which a buy and sell order match with

    each other. This matching of two orders is done automatically in the system.

    Whenever the trade takes place the system sends a confirmation message to each of

    the user involved in the trade.

    Trade Modification

    The user can use trade modification facility to request for modifying trade to be

    done during the day. The user can request the exchange to modify price and

    quantity. Since trading is done on line the dealer makes the necessary changes on

    the request of the client in his trading term.

    Trade Cancellation

    The user can use canceling facility for canceling the trades requested. When the

    request for the trade cancellation is approved by the exchange, the party to trade

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    receives a system message confirming the trade cancellation at the workstation of

    the dealer.

    SETTLEMENT DEPARTMENT

    This department performs the back office function ie settling of trades that takes

    place every day. This settling is done underT+2 rolling settlement system.

    NSE/BSE provides a platform for trading to its trading members; the National

    Securities Clearing Corporation LTD (NSCCL) determines the funds/securities

    obligation of the trading members and ensures that trading members meet their

    obligations. The clearing banks and depositories provide the necessary interface

    between the custodians and clearing members (who clear for the trading members or

    their own transactions) for settlement of funds/securities obligation of trading

    members. Their core processes

    Placing Order

    Decision to trade Trade execution

    Funds and securities Clearing of trades

    Settlement of trades

    The main functions of this department are as follows

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    SETTLEMENT DEPARTMENT

    Pay in of Pay out of Pay in of Pay out of

    Securities Securities funds funds

    Pay in of Funds and Securities

    The members bring in their funds/securities to the NSCCL; they make available

    required securities in designated accounts with the depositories by the prescribed

    pay in time. If they fail to do so the securities go for Auction.

    Pay out of Funds and Securities

    After due scrutiny, NSCCL sends electronic instructions to the

    depositories/clearing banks to release pay out of securities/funds. This

    securities/funds reach the members account respectively, if the member account is

    showing a debit balance his shares are kept on hold until he clears them.

    This settlement is based on rolling system

    What is Rolling Settlement System?

    Under Rolling settlement all the trades executed on a trading day are settled X

    days later this is called T+Xrolling settlement where T is the trade date and

    X is the number of business days after trade date in which settlement takes

    place. The rolling settlement has started in T+5 basis in India, now it is T+2.

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    Advantages

    1 Under Rolling Settlement, the investors trading on the preceding or

    succeeding day are treated differently. All of them wait for X days from the

    trade date for settlement.

    2 The gap between the trade date and the settlement is less under rolling

    settlement making both securities and funds easily convertible

    3 The account period settlement combines the features of cash as well as futures

    market and hence distorts price discovery process. In contrast rolling

    settlement segregates cash and futures market and thereby removes excessive

    speculation that helps in better price discovery.

    4 There is a scope for both inter-day and intra-day speculation under account

    period settlement, which allow large outstanding positions and hence poses

    greater settlement risks In contrast, since all open positions under rolling

    settlement at the end of a date T are closed on the same day and necessarily

    settled X working days later it limits the outstanding positions and reduces

    settlement risks.

    5 Till recently it was possible to shift position from one exchange to another

    under account period as they follow different trading cycles. Rolling

    Settlement took care of this making trading cycle uniform

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    CENTRAL DEPOSITORY SERVICES LTD (CDSL) DEPARTMENT: -

    The main activities of CDSL Department are as follows

    CDSL

    Account Transmission Dematerialization Settlement

    Opening & Nomination & Rematerialization of trade

    Just as in a bank, opening an account is the first step that an investor has to do, here

    an investor intends to hold scrips in D-mat form in a depository form in the

    depository system. The Investor can open an account with any DP of NSDL, CDSL.

    An investor can open an account with several DPs or he may open several accounts

    with a single DP in different permutation and combination as per the holding.

    Why Demat Account has become a necessity?

    a) SEBI has made it compulsory for trades in almost all listed scrips to be settled in

    a demat mode. Although trades up to 500 shares was allowed to be settled in

    physical form for some time.

    b) It is safe and convenient way to hold securities compared to holding them in

    physical form.

    c) No stamp duty is levied on transfer of securities held in demat form.

    d) It eliminates thefts, deface, delays, and subsequent misuse of the certificates

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    e) Change of name, address, registration of power of attorney, deletion of

    deceased name etc. can be effected across companies by one single instruction to

    the DP.

    f) Each share is a market lots for the purpose of transactions so no odd lot

    problem.

    g) Any number of securities can be transferred and delivered with one delivery

    order. Therefore paperwork and signing of multiple transfer forms is done

    away with.

    h) It facilitates taking advances against securities on low margin and low interest.

    1 Account Opening

    Types of Accounts: -

    The purpose fro which a depository account is opened determines the nature of

    operation of such account.

    Three Types Of Accounts

    1 Beneficial owner account

    2 Clearing member account

    3 Intermediary account

    Beneficial owner account

    This is an account opened by investors to hold their securities in dematerialized

    form with a depository and to settle the transactions of sale and purchase of such

    securities in book entry form through the depository system. An account holder is

    legally entitled for all rights and liabilities attached to the securities (i.e. Equity

    shares, debentures, government securities etc) held in that account. Therefore the

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    account is called beneficial owner account. A beneficiary account can be in the

    name of an individual/corporate or broker himself for the purpose of his personal

    investments in demat form. The account is opened with the DP.

    Clearing members account

    The entities that are authorized to pay in and receive the pay out from a clearing

    corporation/clearing house against trade done by them or on behalf of their clients

    are known as clearing members (CMs). All pay in and pay out transactions are

    carried out through their accounts

    There are two types of clearing members

    1 All members of stock exchanges popularly known as Brokers are clearing

    members.

    2 Custodians who are permitted by the stock exchange to act as a clearing

    member.

    Procedure

    The clearing member has to first register itself with the depository and obtain a

    business partner identification number (CM-BP-ID).

    The steps undertaken to open the account are same as those of individuals

    difference lays in the type of form the details to be filled in and documents to be

    submitted.

    Checklist for a clearing member account

    1 Ensure that all compulsory fields in the account opening form have been

    entered (except PAN/GIR no and nomination, all other details are compulsory)

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    2 Ensure that a copy of the board resolution for authorized signatories has been

    enclosed in case of corporate.

    3 Ensure that required letter from NSCCL giving CC-ID is enclosed. In case of

    other stock exchanges this is not required.

    4 Ensure CM is informed of standing instruction facility for receipts.

    5 Ensure CM is informed that in case of delivery to CC instructions either of the

    joint holders can sign the instructions.

    6 If the forms are received at the branch of a DP, ensure that the account

    opening form along with required references is dispatched to head office in the

    proper and timely manner. If required retain the copy.

    7 Ensure follow up with head office in case defined deadline in respect of

    account opening is not met.

    Intermediary account

    As per SEBI regulations on stock lending and borrowing, only qualified

    intermediary can lend and borrow stocks from clients. These intermediaries

    borrow from lenders and lends to borrowers. Intermediaries registered with SEBI as

    approved intermediary may open an intermediary account with a DP of its choice

    for executing stock lending and borrowing transactions made through them. The

    intermediary account may be opened only after obtaining registration from SEBI

    under an approved stock lending scheme and getting the approval of

    the depository for opening the account

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    Transmission and Nomination

    Transmission

    The Companies Act 1956 distinguishes Transmission of shares from transfer of

    shares. Transfer of shares relates to a voluntary act of the shareholder while

    Transmission is brought about by operation of law. The word Transmission

    means devolution of title to shares example- devolution by death, succession,

    inheritance, bankruptcy, and marriage etc. the persons on whom the shares

    devolve has to prove his entitlement by submitting appropriate documents and

    seek transmission. If the securities are held in the depository system, documents

    have to be submitted to the DP. If the securities are held in physical form, the

    documents have to be sent to the company for effective transmission.

    Check list for DPs in case of Transmission

    In case if securities held jointly

    1 The surviving holder(s) to have a separate account with any DP.

    2 Ensure all surviving holder(s) sign instruction form

    3 Ensure that instruction form is accompanied with a copy of notarized death

    certificate.

    4 Verify Signature

    In case of securities held singly

    1 Ensure legal heir(s)/representative(s)have an account with any DP

    2 Ensure all legal heir(s)/ representatives sign the instruction form

    3 Ensure that instruction form is accompanied with the following documents

    - Copy of notarized death certificate

    - Copy of notarized succession certificate

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    - Certificate or order of court where deceased has not left a will, Or

    - Copy of notarized probate or letter of administration

    Nomination

    The Companies (Amendment) Act 1999 has introduced provisions for nomination in

    respect of shares, Debentures, Fixed Deposits etc. Under the provision, a Shareholder, a

    Debenture holder, a Bondholder or a Deposit holder can nominate a person in whom the

    shares, debentures, bonds or deposits would vest, in the event of original investors death.

    Individuals applying for holding shares/debt securities on their own behalf singly or

    jointly with one or two persons can make nomination. If the shares are held jointly, all

    the joint holders are required to sign the nomination form. A holder can even

    nominate a minor, represented by one of the parents or guardian. Trusts, Societies,

    Body Corporate, Partnership Firms, Karats of Hindu Undivided Family, or Power of

    Attorney holder cannot be appointed as nominee.

    Dematerialization and Rematerialization

    Dematerialization

    It is the process in which the physical form of holding securities is replaced with

    electronic (book-entry) form of holding. The securities held in dematerialized form are

    fungible. They do not bear any distinguishable features like distinctive number,

    certificate number. Once the shares are dematerialized they lose their identification

    feature in terms of share certificate distinctive number and folio numbers. Each

    security is identified in the depository system by ISIN (International Securities

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    Identification number) this is a convenient method for preventing all the problems that

    occur with physical securities through dematerialization.

    Pre-requisites for dematerialization request

    1 The registered holder of the securities should make the request

    2 The request should be made in the prescribed dematerialization request

    form

    3 Securities to be dematerialized must be recognized by a Depository as

    eligible. In other words only those securities whose ISIN has been

    activated by a Depository, can be dematerialized.

    4 The company/issuer should have established connectivity with any

    Depository like NSDL, CDSL, Stock Holding Corporation ltd, only after

    this connectivity is established that the securities of the company/issuer are

    recognized to be available for dematerialization

    5 The holder of securities should have a beneficiary account in the same

    name as it appears on the security certificates to be dematerialized

    Procedure for dematerialization

    INVESTOR DP

    R&T AGENT ` DEPOSITORY

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    1 Client Investor submits the DRF (Demat request form) and physical

    certificates to the DP. DP checks whether the securities are available for

    Demat.

    2 DP enters the demat request in his system to be sent to the relevant

    Depository. DP dispatches the Physical certificates along with the DRF to

    the R&T agent.

    3 Depository records the details of the electronic request in the system and

    forwards the request to the R&T agent.

    4 R&T agent, on receiving the physical documents and the electronic request

    verifies and checks them. Once the R&T agent is satisfied,

    dematerialization of the concerned securities is electronically confirmed to

    the Depository.

    5 Depository credits the dematerialized securities to the beneficiary account of

    the investor and intimates the DP electronically. The DP issues a

    statement of transaction to the client.

    Rematerialization

    It is exact reverse of dematerialization. It refers to the process of issuing physical

    securities in place of the securities held electronically in book entry form with a

    depository. Under this process the depository account of a beneficial owner is

    debited for the securities sought to be rematerialized and physical certificates for

    the equivalent number of securities is/are issued.

    Pre requisite to a rematerialization request

    1 The beneficial owner of the securities should make the request.

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    2 There should be sufficient balance of securities available in the beneficiary

    account to honor the rematerialization request.

    Procedure of rematerialization

    1 The DP should provide rematerialization request forms (RRF) to the clients.

    2 The client should complete RRF in all respects and submit it to the DP.

    3 The DP should check RRF for validity, completeness and correctness. In

    Particular following points should be checked

    - Sufficient balance of shares available in clients account or not

    - The name of the client on the RRF is exactly the same as that in the

    client account

    - Details like security type, face value, issuers name and lock in status

    are filled in correctly

    - The RRF is properly signed or not

    - If the RRF is not found in order the DP should return the RRF to the

    client for rectification

    - If RRF is found in order the DP should accept RRF issue an

    acknowledgement to the client.

    Settlement of trades

    One of the basic services provided by the Depository is to facilitate

    transfer of securities from one account to another on the instruction of the

    account holder.

    Transfer of securities from one account to another may be done for any of

    the following purposes: -

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    1 Transfer due to a transaction done on a person-to-person basis (an off-

    market trade).

    2 Transfer arising out of transaction done on a stock exchange.

    3 Transfer arising out of transmission and account closure.

    There are four types of transactions, which a DP has to carry out

    TRANSACTION

    Off-Market On-Market Inter Depository Intra Depository

    Off-Market Transaction

    Any trade that is clear and settled without the participation of a clearing

    corporation and transfer from one beneficiary account to another due to a

    trade between them is called Off- Market Trade.

    DEPOSITORY

    DP 1 DP 2

    Seller Buyer

    On-Market Transaction

    Any transaction for sale or purchase of securities through broker on a stock

    exchange to be settled through clearing corporation/clearing house is

    generally termed as On-Market Transaction.

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    The procedure is as follows

    a. The seller gives delivery instructions to his DP to move securities from

    his account to his brokers account.

    b. Securities are transferred from brokers account to CC on the basis of

    the delivery out instruction.

    c. On payout, securities are moved from CC to buying brokers account.

    d. Buying broker gives instructions and securities move to the buyers

    account.

    DEPOSITORY

    DP DP

    CC

    Broker Broker

    Seller Buyer Seller Buyer

    Inter Depository Transfer

    Transfer of securities from an account in one depository to an account in another

    depository is termed as an inter depository transfer.

    Pre-requisites given by SEBI (Depository and Participants) regulations 1996

    1 Both the depository must be interconnected to enable inter depository

    transfers

    2 Inter Depository Transfer can be done only for securities that are available

    for dematerialization on both the depositories.

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    3 The account in Depository can be either a clearing account or a beneficiary

    account.

    4 For debiting the clearing account on the beneficiary account with

    Depository the form for the inter depository delivery instruction is required to

    be submitted by the clearing member/beneficial owner to DP.

    RISK MANAGEMENT DEPARTMENT

    The concept of Risk Department on a broking firm is a new concept in India. The

    Risk Management Department is principally concerned with the management of

    trading and non-trading risks. It seeks to ensure that all risks, which threaten the

    business, are recognized, controlled, and reduced to their feasible economic

    minimum and not just the risks that are capable of being insured. There have been

    experiments with different risk containment measures in the recent past, following

    are some of the measures which are taken by the broking firms.

    RISK DEPARTMENT

    Capital On Line Off-Line Margin Circuit

    Adequacy monitoring monitoring requirement filters

    1 Capital Adequacy Requirement

    Every stock exchange has mentioned its own capital requirements, as

    compared to the minimum statutory requirements as also those stipulated by

    other stock exchanges; the Capital adequacy requirements stipulated by NSE

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    are higher. Out of total capital provided by a member, Base Minimum Capital

    (BMC) is utilized towards taking exposure/turnover only and Additional Base

    Capital (ABC) is utilized towards margin payment if not used up for taking

    exposure/turnover.

    2 On-Line and Off-Line Exposure Monitoring

    NSCCL has put in place an online monitoring and surveillance system

    whereby exposure of the members is monitored on a real time basis.

    Off-Line surveillance activity Consists of inspection and investigations as per

    regulatory requirement a minimum of 10% of the active trading members are to

    be inspected every year to verify the level of compliance with various rules, bye

    laws and regulations of the exchange.

    3 Margin Requirement

    The daily margin in rolling settlement comprises of Mark to Market margin

    (MTM) and Value at Risk based Margin (VaR). Margins are computed at

    client level. A member entering an order needs to enter the client code. Based

    on this information margin is computed at the client level which will be

    payable by the trading member on T+1 basis.

    4 Index based Circuit Filters

    An index based market wide circuit breakers system applies at three stages of

    the index movement either way at 10%, 15%, and 20%. These circuit breakers

    bring about a coordinated trading halt in all equity derivatives market

    nationwide.

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    RISK

    Whether it is driving, or just walking down the street, everyone exposes himself to

    risk. It is equally true in the case of investments. Your personality and lifestyle play a

    big role on how much risk you are comfortably able to take if you invest in stocks and

    have no trouble sleeping at nights because of your investments you are probably

    taking too much of risk. All investments are risky, whether in stock, capital market,

    banking, financial sector, real estate, bullion, gold etc. The degree of risk however

    varies on the basis of the features of the assets, investments instrument, the mode of

    investment, time frame or the issuer of the security etc.

    Risk can be defined as Possibility of suffering losses

    The chance of something happening that will have an impact upon objectives. It is

    measured in terms of consequences and likelihood.

    Investopedia has defined risk as The chance that an investments actual return will be

    different than expected this includes the possibility of losing some or all of the original

    investments.

    When considering any security, the investor is always concerned with the return

    expected on the investments and the risks of the investments, i.e. how likely it is that

    the return expected will be achieved. There are two types of risks

    1 Systematic Risks

    2 Unsystematic Risks

    Systematic Risks

    The risks arising out of external and uncontrollable factors, arising out of the

    market, nature of industry, the state of the economy and a host of other factors.

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    This risk influences a large number of assets. It is virtually impossible to protect

    yourself against this type of risk. Example, Market Risk, Interest rate risk,

    Purchasing power risk etc.

    Unsystematic Risk

    The risk emerging out of known and controllable factors, internal to the issuer of

    the securities or companies. This risk affects a very small number of assets.

    Sometimes referred to as specific risks. Example Business risk, financial risk,

    Insolvency risks etc.

    RISK CATEGORIES

    Dynamic Static Pure Speculative

    DynamicAssociated with changes in the economy

    StaticWith or without changes in the economy

    PureChance of loss or no loss

    SpeculativeChance of loss or gain

    Risk and Uncertainty

    Risk and uncertainty go together. Risks suggests that the decision maker knows

    that there is some possible consequence in an investment decision, but uncertainty

    involves a situation, where the outcome is not known to the decision maker. But

    basically, whether the outcome is known or not, the investments involve both risk

    and uncertainty. For our decision, the word Risk is comprises of all elements of

    variability of return, uncertainty of the outcome, etc.

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    The investors and some issuers of securities can control some risks by

    planning. Others cannot control and they have to bear the consequence

    compulsorily.

    What Causes .the Risks?

    These risks are caused by the following factors

    1 Wrong decision of what to invest in.

    2 Wrong time of investments.

    3 Nature of investments.

    4 Creditworthiness of the issuer.

    5 Maturity period or the length of the instrument.

    6 Method of investments, namely, secured by collateral or not.

    7 Terms of lending such as periodicity of servicing, redemption period, etc.

    8 Nature of industry in which the company is operating.

    9 Amount of investment.

    10 National and International factors, acts of God.

    Ways to deal with Risks

    Dealing Risks

    Avoid it Retain it Reduce it Transfer it Share it

    1 Avoid it

    Investor should take those risks, which are bearable. Unnecessary and

    excessive risks should be avoided.

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    2 Retain it

    Every Investment posses some inherent risks which are unavoidable; in order

    to earn certain returns investor has to retain certain risks.

    3 Reduce it

    Investor can reduce the risk by taking advice from a knowledgeable persons,

    analysts etc before investing in any instruments.

    4 Transfer it

    Insurance policies are the best way to transfer any risk.

    5 Share it

    While investing an investor can approach his friends, relatives etc to invest

    with him and the risk gets shared among different people.

    Rules of risk to be remembered

    1 Dont risk more than you can afford to lose

    2 Consider the odds

    3 Dont risk a lot for a little

    Risk and Return

    Every investor invests money to receive returns. The risk/return tradeoff could

    easily be called the iron stomach test. Deciding what amount of risk you can take

    on while allowing you to get rest at night is an investors most important decision.

    The risk/return tradeoff is the balance, an investor must decide on between the desires

    for the lowest possible risk for the highest possible returns. Remember to keep in

    mind that low levels of uncertainty (low risks) are associated with low potential

    return and high levels of uncertainty (high risks) are associated with high

    potential returns. Therefore risks and return go hand in hand.

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    RISK/ RETURN TRADEOFF

    R Low Risk Higher Risk

    Low Return High Return

    S.D (or Risk)

    The Risk Return relationship between various Investments Instruments is as

    follows

    R * Equity

    E * Mutual Funds

    W * Debentures

    A * Fixed Deposits

    R * Post Office Certificates

    D * Bank Deposits

    S * Insurance Schemes

    Risk Taken By Investor

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    INVESTORS RISKS

    Smart investors know how much risk is appropriate for them, and they don't exceed

    that level. They realize that risks come in many forms, and there is no way to totally

    escape from them whatever measure or precautions they may take.

    If you can recognize risks, you can manage them with relatively simple solutions. But

    too many investors underestimate the importance of doing this and it's one of the most

    important tasks investors should do.

    The following are some risks which the investors face.

    Inflation risk.

    This is the risk that money you save or earn will lose some of its purchasing power.

    Even if your five-year certificate of deposit is guaranteed, the dollars you get back

    may not buy as much in five years as they bought when you took them to the bank.

    It may make you feel giddy to receive double-digit interest on your money market

    fund, as some investors did in the early 1980s. But if inflation is also in double digits,

    as it was back then, you're more likely to fall behind economically than get ahead

    From 1970 through 1999, the cost of living in the United States rose at a compound

    rate of 5.1 percent a year. Many people believed they would be secured if they could

    retire on a fixed income of $50,000 a year, which in many cases is adequate today.

    But at the rate of 5.1 percent inflation, after 25 years you will need $173,400 to buy

    what you can get today for $50,000. Even if inflation is much more modest, say 3

    percent, a person who retires on $50,000 today at age 55 will require $104,700 at age

    80 to buy what $50,000 buys today.

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    Stated another way, with inflation of 3 percent over 25 years, your $50,000 will be

    worth only about $23,300 in today's dollars. At inflation of 5.1 percent, it will be

    worth only $13,500.

    You may think these numbers are far-fetched and have a hard time relating to them.

    But it was amazing to learn that in King County, Washington, per-capita income rose

    from $4,834 in 1969 to $40,904 in 1998.

    To illustrate how money has lost its purchasing power during last 10 to 15 years, in

    India a two wheeler which costed Rs 5000 few years back is available today in the

    range of Rs 35000 to 60000.Our most popular car Maruti which was priced Rs 50000

    initially when it was introduced in the market today costs Rs 2.5 lacs.

    The way to protect yourself against this risk is to own at least some equity assets. For

    most investors, that means stock funds. Over the past 75 years, the annual inflation-

    adjusted return of the Standard & Poor's 500 Index was 8 percent, for small-cap

    stocks it was 9 percent, while it was only 0.7 percent for Treasury bills and 1.5

    percent for government bonds.

    Most investors ought to have at least 10 percent of their portfolios in assets that can

    increase in value, such as stock funds. Studies show that even a 10 percent equity

    stake can noticeably increase the returns while at the same time it actually reduces the

    risk of an all-fixed-income portfolio.

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    Business risk.

    This is the risk that you buy stock in a company that fails or has a major unexpected

    deterioration in its business. The cure for this risk is basic and simple: diversification. If

    you own stock in one or a handful of companies, an unexpected disaster hitting one of

    them can do serious damage to your portfolio. But if you own 100 companies, a

    disaster in one will have little overall effect.

    Credit risk.

    This is the variation of business risk that affects bond investors. You can buy a bond

    issued by a company that can't pay the interest or the principal. It's called a default.

    More commonly, the company that issued your bond has an unexpected deterioration in

    its business, and its bonds are downgraded by rating services. When this happens, the

    market value of the bond falls.

    The cure for credit risk is mostly diversification. If you own a single bond and it

    winds up being insolvent, you may be in a heap of trouble. But if you own 20 bonds,

    as is typical of some bond funds, one or two duds won't spoil your party.

    Manager risk

    Once you determine the proper amount of your portfolio that should be in stocks, you

    typically hire a manager to pick them for you. Or you buy a mutual fund, which

    amounts to the same thing. Youll probably pick a manager with a winning

    personality, persuasive marketing materials and a track record that's impressive.

    Theres just one problem: Very, very few people have been able to successfully pick

    market-beating stocks over long periods of time, and even the best track records don't

    last forever. By now you might be able to guess the recommended way to overcome

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    this risk: by practicing the most fundamental investing technique of all,

    diversification.

    Invest in index funds that in turn invest in hundreds or even thousands of stocks. If

    you prefer actively managed funds, split your investments among multiple managers. If

    you're investing in an actively managed large-cap value fund, choose two of them, run

    by different managers. Some mutual funds give you a way to do this in a single

    package. Birla Mutual Fund for example, has several funds, which invest in different

    sectors of industry and are managed by carefully chosen managers of proven record.

    It's a way to get the benefit of several fund managers and diversification.

    Market risk.

    This is the chance that the entire market, either bonds or stocks, goes way up when

    you want to buy-or way down when you want to sell. The market is the product of

    nearly countless influences and forces, both economic and psychological, both

    rational and irrational. In the very long term, it's a relatively safe bet that the market

    will continue its upward climb. But nobody can consistently and accurately predict

    what the market will do in a week, a month, a year or even a decade.

    Over the past century, the U.S. stock market measured by the Dow ]ones Industrial

    Average has experienced 19 bear markets in which the index declined more than 20

    percent. These figures, by the way, represent bear markets for the highest quality

    companies. If you think this is all in the past, remember that the NASDAQ 100 Index

    suffered a decline of more than 50 percent last year. And Warren Buffet's Berkshire

    Hathaway, a portfolio managed by one of the best in the business,

    Dropped 50 percent from March 1999 to March 2000.

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    If you're an equity investor, you have two ways to protect yourself from bear markets.

    First, you can use mechanical market timing, to attempt to get out of stocks before

    they experience major losses and to attempt to get back in before they experience

    major gains., this can be a frustrating and imperfect process. But at times it is very

    successful. Second, you can have enough fixed-income assets in your portfolio to

    dampen the volatility of equities, so your temporary losses won't exceed your risk

    tolerance. Most investors should have at least 10 percent of their portfolios in variable

    assets like equity funds, most should have at least 10 percent of their assets in fixed-

    income investments like bond funds to dampen the volatility of their portfolios.

    Bond investors, including those who invest through bond funds, can protect

    themselves by the use of market timing and by investing in short-term bonds, which

    are less volatile than bonds with longer maturities.

    One form of market risk is paying too much for assets when you invest in them. By

    using dollar cost averaging, the practice of routinely investing a fixed amount in an

    asset every month or every quarter or every year, you automatically buy more units

    when prices are down and fewer when prices are up. Over time, this technique will

    make your average price per share of a mutual fund lower than the average of all the

    prices at which you bought. This is the technique many investors use when they invest a

    fixed amount every month to buy units of mutual fund.

    Tax risk.

    This is the risk, usually a certainty, that your investment gains will be diminished by

    income taxes. Later this year, all mutual fund prospectuses will have to disclose more

    fully the theoretical impact of taxes on their returns. This will make returns look

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    smaller, because the Securities & Exchange Board of India has ordered that

    prospectuses and advertisements must mention the impact of tax clearly.

    There are plenty of ways to protect you against tax risk, but some of them come at the

    expense of good investing principles. Many people bought limited partnerships in the

    early 1980s, having been promised substantial tax write-offs from big expected losses.

    Then something unexpected happened: Government changed the tax laws

    subsequently. The investment losses came as expected, but the tax write-offs

    disappeared, as the changed law did not allow this. Without tax breaks, many limited

    partnerships didn't have well enough fundamentals to attract any new buyers hence the

    investments became duds.

    Here are a few of the ways you can save taxes on your investments. Each of them

    works, but each has drawbacks that you should understand in advance.

    Buy and hold. If you don't sell, you won't be hit with a capital gain.

    Invest in mutual funds with tax benefits. There are many funds available in the

    market, which allow this. The dividend earned on these investments is also

    tax-free.

    if you're in a high tax bracket, invest in RBI tax-free bonds instead of taxable

    bond funds and taxable money-market funds.

    if you have exhausted all other avenues and still need to reduce taxes, consider

    variable annuities.

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    Expense risk.

    This is the risk that your investment returns will be eroded by paying needlessly high

    expenses. Expenses are like anchors being dragged behind a sailboat. They may be

    invisible, but they inevitably reduce the speed of the boat. High expenses take many

    forms, including sales commissions (called loads in mutual funds) and ongoing

    expense ratios.

    Every investment manager expects and deserves to be paid. But some investment

    companies and products charge investors too much. Than you should have a very

    good reason.

    The best way to control this risk is to inquire about expenses before you invest. Every

    investment product involves expenses; don't invest in one until you understand this

    element. Here are a few specific suggestions:

    When you buy mutual funds, buy no-load funds. This will save you from one of

    the biggest one-time losses your investment can experience.

    If you're a buy-and-hold investor, invest in index funds for their ultra low

    expenses.

    If you invest in stocks or bonds, choose a reputed brokerage house who

    charges a reasonable brokerage. SEBI has these days made it mandatory for

    brokers to issue split Contract Notes, which separately give the rate at which

    the broker has bought the stock for you and brokerage he has charged you.

    Event risk

    This is the -risk that some unexpected event will topple the market, or part of it. This

    may be an assassination, a natural disaster, a political upheaval or some man-made

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    crisis that causes investors to suddenly question the future. This risk also can be very

    personal, affecting only you and your family: a death, illness, layoff or a house fire.

    Unless you keep all your money in government-guaranteed bank accounts, there is no

    absolute protection against sudden events. Your best protection may be the right

    attitude, that life is uncertain and the uncertainty is part of what makes it worth living,

    backed up by an emergency fund that would let you continue living if your income

    were interrupted or if your expenses suddenly skyrocketed.

    Liquidity risk

    This is the risk that you won't be able to get your money quickly when you need it

    without taking a significant investment hit. If you own a small business, selling it for

    anything close to what you think it's worth is usually difficult and time consuming. If

    your wealth is tied up in raw land and you need to turn it into cash, you may have to

    wait months or years to get the price you think you deserve. If you invest in limited

    partnerships and need to sell before they expire, you may have to sell at a substantial

    loss.

    You protect yourself against this risk in two ways: First, by making sure that most of

    your investments are in liquid assets that can be sold quickly and inexpensively;

    stocks, bonds and mutual funds, gold all qualify. Second, by having an emergency

    fund that will let you quickly get your hands on money when you need it, without

    having to sell an investment you had planned to keep.

    Fraud risk.

    This is the risk that you'll simply be defrauded in your investments. This is different

    from making a dumb mistake. Fraud deliberately creates victims. To keep yourself

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    from becoming one of them, deal with reputable investment professionals. Don't make

    impulsive decisions about unfamiliar investments; instead, take the time to have

    somebody thoroughly check out anything you are considering to buy.

    If you're told you must make a decision immediately to take advantage of a

    opportunity, there is only one right answer: "I'll pass." If you are offered something

    promising an unusually high return, remember that risks and returns always go

    together. If you can't identify the risks you are taking in order to seek a high return,

    leave your checkbook in the drawer where it belongs.

    Finally, follow one of the most basic of all investment rules: Don't invest in

    something you don't understand.

    Emotional risk.

    This is the risk that your emotions will get out of hand and start dictating your

    decisions. Greed and fear are the two biggest forces driving our Stock Markets, and

    nobody is totally immune to them. Another form of emotional risk is grandiosity,

    thinking you know more than you really do and becoming overconfident in your

    ability to see into the future.

    We sometimes see emotional risk most clearly when investors who are on the

    sidelines see others making big gains, and eventually they get so anxious to get some of

    those gains for themselves that they just jump into whatever is "hot" in the market. We

    call this the "I can't stand it any more" market timing system, and very often it leads

    people to buy at close to the peak of a market cycle. We see the converse of this when

    investors get increasingly frustrated and exasperated- at-continuing losses, and finally

    they "Can't stand it any more" and sell, often at close-of -the bottom of a

    market cycle.

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    If investors could follow the old Stock Market saying, "Buy low and sell high," they

    would make money. But in both instances, the "I can't stand it anymore" timing

    system leads them to do the opposite.

    To protect yourself from the risk of grandiosity, be brutally honest about the results of

    the investments you have made. Keep a list, if necessary, of the decisions you made

    that went wrong. Next time you are sure that you know better than the rest of the

    market, pull out the list and study it.

    The best protection against emotional risk is a disciplined plan for buying and selling.

    Make sure your assets are balanced so you can sleep at night no matter what the

    market is doing. If you use market timing, follow a strict discipline, preferably having

    somebody else implement it for you - somebody without any emotional charge on

    each trade. If you are a buy-and-hold investor, make sure you have enough fixed

    income in the portfolio to moderate the volatility of equities; and make sure you have

    some equities in the portfolio so you won't feel totally left out during bull markets.

    Finally, the biggest risk of all: You could run out of money before you run out of

    life.

    This is the biggest fear of many retirees, that their resources won't last long enough to

    support them for life.

    There are several good ways to protect you against this risk, but none is foolproof.

    You must protect yourself against inflation, which we already discussed briefly. You

    must keep your living costs within reasonable bounds. You must start with enough

    assets before you stop working. Every year "early" that you retire can impact you

    financially in two ways: It gives you one less year of savings and one more year of

    future life. Finally, you must invest your assets in a sensible way so your risks are

    limited and you have some opportunity for growth.

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    RISKS INVOLVED IN A BROKING FIRM i.e. FOR BROKER

    The Exchange has been exposed to a large number of risks, which have been

    inherently borne by the member brokers for all the times. These risks are as follows

    BROKER

    Operational Financial Market Credit Liquidity

    Risks Risks Risks Risks Risks

    Operational Risks

    Operational risks are very common risks, which are found in every organization.

    Operational risks can be defined as Risk of loss arising due to procedure errors,

    omission or failure of internal control system. Every individual organization faces the

    risks that their activities and processes may be disrupted unexpectedly or fail to meet

    expected performance level. Strong risk management is an essential part of good

    corporate governance and something that helps to protect the shareholders value.

    There is also growing recognition of the need to ensure that an effective framework of

    management controls and supervision is in place. This view is reflected in the

    attention that is being placed on risk management by regulators and testing authorities

    around the world.

    Management at an operational level often forces on the smooth and efficient

    running of an organization Attention is not always given to management of

    operational risks within the context of an enterprise-wide view of risks. Therefore the

    organization has to face the following risks

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    1 Direct financial losses, which arise from failing to meet an obligation (ex

    penalty interest payments or restitution loss).

    2 Direct financial losses, attributable to an absence of income (ex, from loss of

    sales, transaction fees, direct fees or commission)

    3 Statutory or regulatory penalties resulting to revocation of licenses.

    4 Opportunity costs, arising from adverse publicity, being unable to trade or

    because of processing delays, backlogs, and poor customer service

    delivery or poor product or service quality.

    The errors and failures causing risks

    Risk category Functional Responsibilities Examples

    PEOPLE

    TECHNOLOGY

    REGULATORY

    Business line

    Human recourses

    Security

    Business line technologies

    Central infrastructure

    Data center maintenance

    Compliance

    Finance and accounting

    Legal

    Human errors

    Internal fraud

    Staff shortage/sabotage

    Technology failure

    Outmoded system

    Poor data integrity

    Regulator disputes

    Misstatingaccounts

    Litigations

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    The operational risks found in a broking firm at various departments are as

    follows

    OPERATIONAL RISKS

    Compliance dept Dealing dept Settlement dept CDSL dept

    COMPLAINCE DEPARTMENT RISKS

    In compliance department risks is involved in absence of documents

    1 Absence of application form

    2 Absence of different agreements and signs on agreement

    3 Absence of bank certification

    4 Absence of identity proof

    5 Absence of reference letter from chartered accountant

    6 Absence of undertaking from sub broker that he/she has not been involved

    in any criminal offence and no trail is pending against him/her.

    7 Absence of authorization letter for maintaining account on running basis

    8 Risk is involved if the client is not introduced by someone

    EFFECTS

    If the compliance department doesnt complete all the required documentation the

    results could devastating. First of all in the absence of compliance the broker can

    be suspended and penalized. This would result in bad publicity, loss of business

    and credibility, because no one would like to be associated with a suspended

    broker. Secondly when compliance is done the broker is insulated from a probable

    risk, fraud, and cheating and financial loss at the entry level itself. Proper

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    introduction, reference from a chartered accountant, bank statement ensures that

    the investor is genuine and has no malafide intentions. It wouldnt be out of place

    that many brokers were cheated by some investors by giving false information and

    third party cheques. Since the compliance department had not done their work

    perfectly the brokers were on a very weak wicket when they sought legal redressal

    of their problems. Similarly the information about the sub broker that he is not

    involved in any criminal offence and no trial is pending against him saves the

    broker from any future risk and liability.

    DEALING DEPARTMENT RISKS

    1 Placing of wrong order i.e. instead of buy order sell order is given.

    2 Placing of wrong quantity.

    3 Trading done from wrong account i.e. buying and selling for wrong clients

    account.

    4 Trading in wrong scrip ex instead of trading in reliance, trading is done in

    infosys.

    5 Entry not made in trade book.

    EFFECTS

    In all the above-mentioned points the broker suffers financial loss. When instead of

    buying the sell order is punched the broker is unable to give delivery of shares

    resulting in Auction of the shares and loss to him. It is also observed that in some

    volatile scrips if the investor misses an opportunity he pressurizes the broker to

    compensate him. If this is repeated quite often the investor loses confidence and

    prefers changing the broker. Thus long-term relationships are lost leading to

    financial losses.

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    SETTLEMENT DEPARTMENT RISKS

    1 Payout of shares to wrong account

    2 Failure in deciding brokerage slab for a client

    3 Pay in not done by the client

    4 Wrong preparation of statement of funds

    5 Failure in sending confirmation of account opening to the client.

    6 Failure in sending contracts.

    7 Failure in preparing bills.

    8 Failure in preparing pay in and pay out of slips.

    9 Frauds by the employees.

    EFFECTS

    Though no department is less important in a broking house, without hesitation it

    can be said that the work of settlement department is of utmost responsibility. All

    the good work done by different departments can be nullified by an incompetent or

    casual settlement department. Wrong payout of shares, wrong payout of funds,

    failure in preparing bills in time, failure in preparing pay in and pay out of slips

    can not only create chaos in a broking firm, it can result in huge financial losses to

    the broker. It is on the record that frauds by the employees have been responsible

    for many brokers to go bankrupt and close their business.

    RISK DEPARTMENT

    1 Failure in giving limits.

    2 Giving wrong limits to the client.

    3 Failure in collecting margins.

    4 Failure in sending daily reports to Franchisee and sub broker.

    5 Failure in sending daily reports to management.

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    EFFECTS

    Like settlement department the role of risk department is very important. This

    concept is quite new in India and its needs were felt when during last two three

    years broking houses suffered huge losses. However the risk department, which is

    supposed to be managing risk, is managed by human beings and itself faces many

    risks. If it does not give enough limits where it is due and is required it can result in

    loss to investor or a sub broker leading to dispute and financial loss. On the

    contrary giving wrong limits have the same effect. Failure in collecting margins

    attracts two types of risks regulatory and financial. If the margins are not collected

    according to SEBI guidelines it can result in suspension, termination or financial

    penalty to a broking firm. And insufficient collection of margins exposes a broker to

    financial loss in case of default.

    CDSL DEPARTMENT RISKS

    1 Time period for pay in of shares which is not followed

    2 Punching error

    3 Networking problem with the exchange.

    4 Failure in maintaining records for D-mat and R-mat account

    OTHER RISKS

    Market Risk

    The risk of loss arising from adverse market rate movements e.g. foreign

    exchange (transaction, translation, or economic) interest rates, commodity and

    equity prices are termed as market risk. Generally this risk occurs due to volatility

    in scrips, which cant be controlled.

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    Credit risk

    It is the risk that the counter party of financial transaction will fail to perform

    according to the terms and conditions of the contract, thus causing the other party to

    suffer a financial loss. Credit risk is often due to bankruptcy or insolvency of the

    counter party.

    Liquidity Risk

    Market liquidity is the risk that a financial instrument cannot be sold quickly at a

    price, which equates to their market value. Liquidity changes over time and rapid

    changes occur in highly volatile conditions. Derivative instruments, which are

    new, and the liquidity of the market have yet to be fully tested. It must be

    recognized that many derivatives are OTC based and liquidity of these products

    can disappear quickly.

    Financial Risk

    Financial risk means fear of loss of money, which is the biggest risk faced by a

    broking firm. Financial risk in respect of broking firm can be of two types firstly

    loss of income i.e. brokerage secondly loss of capital.

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    CHAPTER 6- DATA ANALYSIS & INTERPRETATION

    RISK MANAGEMENT

    Risk is defined as possibility of suffering losses

    This risk in itself is not bad, risk is essential to progress, and failure is often key part

    of learning, but we must learn to balance the possible negative consequences of risk

    against the potential benefits of its associated opportunities. This is risk management.

    Principles of Risk management are as follows

    1 Global Perspective

    - Viewing development within the context of large level developments

    - Recognizing both the potential value of opportunity and the potential

    impact of adverse effects

    2 Forward looking view

    - Thinking towards tomorrow, identifying uncertainties, anticipating

    potential outcomes

    - Managing project resources and activities while anticipating

    uncertainties

    3 Open Communication

    - Encouraging free-flowing information at and between all project levels

    - Enabling formal, informal, and proper communication

    - Using processes that value the individual voice (bringing unique

    knowledge and insight to identifying and managing risk)

    4 Integrated management

    - Making risk management an integral and vital part of project

    management

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    - Adapting risk management methods and tools to a projects

    infrastructure and culture

    5 Continuous process

    - Sustaining constant vigilance

    - Identifying and managing risks routinely through all phases of the

    projects lifecycle

    6 Shared product vision

    - Mutual product vision based on common purpose, shared ownership,

    and collective communication

    - Focusing on results

    7 Teamwork

    - Working cooperatively to achieve common goal

    - Pooling talents, skills, and knowledge

    Functions of Risk Management are as follows

    i. Identify - Search for and locate risks before they become

    problems

    ii. Analyze - Transform risks data into decision-making

    information. Evaluate impact, probability, and time frame,

    classify risks, and prioritize them

    iii. Plan - Translate risk information into decision and mitigating

    actions (both present and future) and implement those actions

    iv. Track - Monitor risk indicators and mitigation actions

    v. Control - Correct for deviations from the risk mitigation plan.

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    vi. Communicate - Provide information and feedback internal and

    external to the project on the risk activities, current risks, and

    emerging risks.

    RISK MANAGEMENT IN A BROKING FIRM

    Risk management in a Broking Industry is a new concept in India, since it

    poses maximum risk in the financial market, managing it was felt most essential by

    the regulatory bodies and exchanges. Therefore NSE introduced for the first time in

    India, risk containment measures that were common internationally but were absent

    from the Indian Securities Market. NSCCL has put in place a comprehensive risk

    management system, which is constantly upgraded to pre-empt market failures. These

    measures were taken to reduce the brokers risks. Whereas SEBI has given some

    guidelines under Investors Protection to protect investors risks.

    NSE has given the following risk management measures

    Margins

    NSE has specified Different margins for different instruments like stocks futures and

    options etc. Margins depend upon the volatility and market conditions, It vary from

    stock to stock and instrument to instrument

    Categorization of stocks for imposition of margins

    Daily margins payable by members consists of the following:

    1. Value at Risk Margins

    2. Mark to Market Margins

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    Daily margin, comprising of the sum of VaR margin and mark to market margin is

    payable.

    Value at Risk Margin

    VaR margin is applicable for all securities in rolling settlement. All securities are

    classified into three groups for the purpose of VaR margin.

    The VaR based margin would be rounded off to the next higher integer (For E.g.: if

    the VaR based Margin rate is 10. 0 1, it would be rounded off to 11. 00) and capped at

    100%.

    The VaR margin rate computed as mentioned above will be charged on the net

    outstanding position (buy value-sell value) of the respective clients on the respective

    securities across all open settlements. The net position at a client level for a member

    are arrived at and thereafter, it is grossed across all the clients for a member to

    compute gross exposure for margin calculation.

    For example, in case of a member, if client A has a buy position of 1000 in a security

    and client B has a sell position of 1000 in the same security, the net position of the

    member in the security would be taken as 2000. The buy position of client A and sell

    position of client B in the same security would not be netted. It would be summed up to

    arrive at the member's exposure for the purpose of margin calculation.

    VaR margin rate & Security category

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    Mark-to-Market Margin

    Mark to market margin is computed on the basis of mark to market loss of a member.

    Mark to market loss is the notional loss which the member would incur in case the

    cumulative net outstanding position of the member in all securities, at the end of the

    relevant day were closed out at the closing price of the securities as announced at the

    end of the day by the NSE. Mark to market margin is calculated by marking each

    transaction in scrip to the closing price of the scrip at the end of trading. In case the

    security has not been traded on a particular day, the latest available closing price at

    the NSE is considered as the closing price.

    In the event of the net outstanding position of a member in any security being nil, the

    difference between the buy and sell values would be considered as notional loss for

    the purpose of calculating the mark to market margin payable.

    MTM profit/loss across different securities within the same settlement is set off to

    determine the MTM loss for a settlement. Such MTM losses for settlements are

    computed at client level.

    Upfront margins collection

    Members are required to ensure collection of upfront margin from their clients at rates

    mentioned below and deposit the same in a separate clients account, in respect