Rich internet application usability

8/14/2019 Rich internet application usability

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22nd - 23rd of August, Queenstown, New Zealand

Presenter: James Breeze - Chief Experience Officer

Session title: The New User Experience

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Well designed product

Desirability Usability

Usefulness

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An RIA experience ideal

• Seamless

• Focussed

• Connected

• Aware

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Workflow modelling

• What are the primary steps to complete

 – Where does info come from?

 – What info is necessary

 – How is it entered?

• Research

 – Current/future processes?

 – Usage patterns

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Workflow modelling

• Improving

 – Eliminate redundant data entry

 – Minimal instruction

 – Consolidate steps

 – Intrerate functionality already available elsewhere

 – Things should be as simpler as possible and no simple

• Visual momentum

 – Animation to draw attention

 – Progressive disclosure

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Research

• Early understanding

 – Business

 – Users

• Early translation

 – Pictures tell a 1000 words

 – Workshop for objectivity and creativity

• Ongoing validation

 – Workshops

 – Expert reviews

 – Testing

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Triangulate methods

Technique Description Pros Cons

Forum-

Based

Group

Discussion

Qual++

Requirements

Fast

Anywhere

Less control

Survey

-Based

Interactive

Tool

Quant Less detail

On-Site

Testing

Ethnography

1-on-1 Qual

Eye tracking

Low users

Slow

Experimenter

effect

Expert

Review

Desk review Exhaustive No users

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Remote testing

• Online recruitment

 – Careful selection

 – Database creation

 – Online incentives

8

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Carefully moderated forum

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Automated Survey