Page 1
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
1 5 5.2 9
The bidder should be a
registered/incorporated company in India
as per Companies Act 1956/2013 and must
have in existence for the last 5 years.
Relevant Documents of registration is to
be submitted.
We request to please add 'partnership firm / a
Limited Liability Partnership company' here. In
UBI's earlier & current RFP's you have mentioned this
criteria as 'The bidder should be a company
registered in India as per Company Act 1956 /2013
or a partnership firm / a Limited Liability
Partnership company under the Limited Liability
Partnership Act 2008 in India for last 3 years from
the date of RFP. (Certificate of
incorporation/Registration is to be submitted)'.
Even we have participarted in your RFP of Private
Cloud expansion where above point was mentioned.
UBI's Large RFPs like Expansion of Private CLoud,
Functional Training on Finacle, Appointment of
Auditors etc. where above point is mentioned. we
request to please amend this clause.
Please be guided by RFP.
2 55.3 Eligibility
Criteria9
The bidder must have minimum annual
turnover of Rs.40 Crore each in last three
financial years (i.e. 2015-16, 2016-17 &
2017-18) from Indian operations. Audited
financial statements for FY2015-16,
FY2016-17 & FY2017-18 years are to be
submitted. If Balance Sheet and Profit &
Loss statements for FY2017-18 are not
audited, CA certificate should be
submitted. This must be the individual
company turnover and not that
of any group of companies.
Looking at the Project size & multilocation
installation capability, Bidder should have Technical
& Financial resources for executing the project.
Hence, financial stability of the organization is the
most important aspect for this project.
Request following modification: "The bidder must
have minimum annual turnover of Rs.100 Crore each
in last three financial years (i.e. 2015-16, 2016-17 &
2017-18) from Indian operations. Audited financial
statements for FY2015-16, FY2016-17 & FY2017-18
years are to be submitted. If Balance Sheet and
Profit & Loss statements for FY2017-18 are not
audited, CA certificate should be submitted. This
must be the individual company turnover and not
that
of any group of companies."
Please be guided by RFP.
Response to Queries raised by prospective bidders for RFP for Supply, Installation, Commissioning and Maintenanceof High Definition Video Conferencing Solution
Page 1 of 32
Page 2
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
3 5 5.4 10
The bidder should have positive operating
profit (as EBITDA i.e. Earnings Before
Interest, Tax, Depreciation &
Amortization) in each of last three
Financial Years (i.e. 2015-16, 2016-17 &
2017-18). Copies of the audited balance
sheet and Profit & Loss Statement of the
company for FY2015-16, FY2016-17 &
FY2017-18 years are to be submitted. If
Balance Sheet and Profit & Loss
statements for FY2017-18 are not audited,
CA certificate should be submitted.
The bidder should have positive operating profit (as
EBITDA i.e. Earnings Before Interest, Tax,
Depreciation & Amortization) in two of last three
Financial Years (i.e. 2015-16, 2016-17 & 2017-18).
Copies of the audited balance sheet and Profit & Loss
Statement of the company for FY2015-16, FY2016-17
& FY2017-18 years are to be submitted. If Balance
Sheet and Profit & Loss statements for FY2017-18 are
not audited, CA certificate should be submitted.
Please be guided by RFP.
4 5 5.5 10
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
Kindly amend the clause since most organizations
buy MCU and End Points seperately. Moreover the
buying is intermittent over a period of time and not
limited to single purchase.
"The bidder must have experience in supplying,
installing and maintaining of High Definition Video
Conference solution of similar solution with minimum
1 MCU and 25 end points multiple orders at least in
one Govt. organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years from the
date of issuance of RFP."
Please read the clause as below:
"The bidder must have experience in supplying,
installing and maintaining of High Definition Video
Conference solution of proposed OEM with minimum 1
MCU and 30 end points at least in one Govt.
organization/PSU/scheduled commercial bank in
India/NPCI/RBI during last 5 years from the date of
issuance of RFP. Further, the proposed OEM HD VC
solution must have been implemented in at least two
Govt. organization/PSU/scheduled commercial bank in
India/NPCI/RBI during last 5 years from the date of
issuance of RFP. with minimum 1 MCU and 50 end
points each during last 5 years from the date of
issuance of RFP."
Page 2 of 32
Page 3
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
5 5 5.5 10
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
We request this to be changed to “The bidder must
have experience in supplying, installing and
maintaining of High Definition Video Conference
solution of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial bank in
India/NPCI/RBI during last 5 years from the date of
issuance of RFP , or supplying, installing and
maintaining of High Definition Video Conference
solution of proposed OEM with minimum 1 MCU and
75 end points at least in one Govt.
organization/PSU/scheduled commercial bank in
India/NPCI/RBI during last 5 years from the date of
issuance of RFP”
Please refer reply of point no. 4 of this document.
6 5 5.5 10
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
Kindly amend the clause since most organizations
buy MCU and End Points seperately. Moreover the
buying is intermittent over a period of time and not
limited to single purchase.
Bidder should have supplied, installed and
maintained HD video conference solution during last
5 years atleast in two organisations out of which one
should be Govt. Organizations/PSUs/scheduled
commercial banks in India/NPCI/RBI.
Moreover,the proposed HD Video Conference solution
should have been implemented during last 5 years in
any two organisations with minimum 1 HD MCU and
50HD End Points in any Public/Private Organization
Govt/PSU/scheduled commercial bank in
India/NPCI/Large Enterprise/RBI
Please refer reply of point no. 4 of this document.
Page 3 of 32
Page 4
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
7 5 5.5 10
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
Kindly amend the clause since most organizations
buy MCU and End Points seperately. Moreover the
buying is intermittent over a period of time and not
limited to single purchase.
Bidder/OEM should have supplied, installed and
maintained HD video conference solution during last
5 years atleast in two organisations out of which one
should be Govt. Organizations/PSUs/scheduled
commercial banks in India/NPCI/RBI.
Moreover,the proposed HD Video Conference solution
should have been implemented during last 5 years in
any two organisations with minimum 1 HD MCU and
50HD End Points in any Public/Private Organization
Govt/PSU/scheduled commercial bank in
India/NPCI/Large Enterprise/RBI
Please refer reply of point no. 4 of this document.
8 5 5.5 10
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
Request you make changes that bidder must have
experience in supplying, installing and maintaining of
High Definition Video Conference solution of
proposed OEM with complete solution like one MCU,
Call Control, Management Application, Recording &
Streaming Server with end Points at least in two
Govt. organization/PSU/scheduled commercial bank
in India/NPCI/RBI during last 5 years from the date
of issuance of RFP. out of this one order should be
with minimum 50 end points.
The bidder must have experience in supplying,
installing and maintaining of High Definition Video
Conference solution of proposed OEM with minimum
1 MCU and 25 end points at least in two Govt.
organization/PSU/scheduled commercial bank in
India/NPCI/RBI during last 5 years from the date of
issuance of RFP.
Please refer reply of point no. 4 of this document.
Page 4 of 32
Page 5
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
9 5 5.5 10
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
Kindly amend the clause since most organizations
buy MCU and End Points separately. Moreover, the
buying is intermittent over a period of time and not
limited to single purchase.
We Request you to please amend this clause as "The
bidder /OEM must have experience in supplying,
installing and maintaining of High Definition Video
Conference solution with minimum 1 MCU and 50
end points at least in two Organisation in Public
/Private Organisation /Govt.
organization/PSU/scheduled commercial bank in
India/NPCI/ Large Enterprise /RBI during last 5
years from the date of issuance of RFP".
Please refer reply of point no. 4 of this document.
10 5 5.5Page no.
10
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
Bidder should have valid premium level
(platinum/gold as the case may be)
partner certification with the OEM.
Bidder/Original Equipment Manufacturer (OEM) must
have experience in supplying, installing and
maintaining of High Definition Video Conference
solution of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial bank in
India/NPCI/RBI during last 5 years from the date of
issuance of RFP.
Please refer reply of point no. 4 of this document.
Page 5 of 32
Page 6
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
11 5 5.7 10
Bidder should have valid premium level
(platinum/gold as the case may be)
partner certification with the OEM.
We request the Bank to please change the clause as
below:
Bidder should be a valid Premier Certified Partner of
the OEM.
Bidder should have valid premium level
(highest/second highest level) partner certification
with OEM
Bidder should have valid premium level (highest /
second highest level) partner certification with the
OEM.
Please read the clause as below:
"Bidder should have valid premium level
(highest/second highest level) partner certification
with OEM"
12 5 5.7 10
Bidder should have valid premium level
(platinum/gold as the case may be)
partner certification with the OEM.
We request to please add 'Silver/ Third Highest level'
also since all Authorised Partners are equally
responsible to execute the Project.
Please refer reply of point no. 11 of this document.
13 5 10
It is requested that UBI consider to incorporate OEM
eligibility clause including leadership in Gartner
report for Group video conferencing system. Request
the committee to add the clause: "The OEM of high
definition Video Conference unit must be present in
the Leaders Quadrant of last available Gartner report
for Group video conferencing system."
Please be guided by RFP.
14 6 6.1 11
Establishment of High Definition Video
Conferencing (HDVC) Infrastructure to
schedule, conduct and manage Video
Conferences centrally for the ordered
HDVC systems, web based clients, UC
Clients( Mobile and Desktop based ) over
Bank‟s Network as well as with HDVC
systems, web based clients, UC Clients
(Mobile and Desktop based )over the
internet in a secure way.
We provide soft app based solution instead of web
client. Request the clasue to be amended as follows:"
Establishment of High Definition Video Conferencing
(HDVC) Infrastructure to schedule, conduct and
manage Video Conferences centrally for the ordered
HDVC systems, web based clients / UC Clients(
Mobile and Desktop based ) over Bank‟s Network as
well as with HDVC systems, web based clients / UC
Clients (Mobile and Desktop based )over the internet
in a secure way."
Please read the clause as below:
"Establishment of High Definition Video Conferencing
(HDVC) Infrastructure to schedule, conduct and manage
Video Conferences centrally for the ordered HDVC
systems, web based clients/UC Clients( Mobile and
Desktop based ) over Bank‟s Network as well as with
HDVC systems, web based clients/UC Clients (Mobile
and Desktop based )over the internet in a secure way."
Page 6 of 32
Page 7
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
15 6 6.3
Back to Back OEM support should be
available for the maintenance, support,
replacement, upgradation, patches/fixes,
vulnerability assessment based on periodic
bulletins issued by the OEM during the
warranty period. The OEM Help desk must
be available 24*7*365 for core components
of HDVC solution such as MCU, call control,
VC monitoring and management, web
suite, Firewall traversal etc. in the IST
(Indian time zone) and should be
accessible by the Bank via Web, Phone and
email.
Since this is a Mission Critical Infrastructure suggest
24*7 Support from OEM for entire VC Equipments for
Entire Period of 7 Years.
Back to Back OEM support should be available for the
maintenance, support, replacement, upgradation,
patches/fixes, vulnerability assessment based on
periodic bulletins issued by the OEM during the
warranty period. The OEM Help desk must be
available 24*7*365 for all components of HDVC
solution such as MCU, call control, VC monitoring and
management, web suite, Firewall traversal, End
Points etc. in the IST (Indian time zone) and should
be accessible by the Bank via Web, Phone and email.
Please be guided by RFP.
16 6 6.6 11Solution should have facility to live stream
minimum 2 concurrent video conferences.
How to do live stream & home many users will access
this stream & what is the mode to access the
streaming internal & external participant
Streaming server will be used for streaming 2
Videoconferences with minimum 200 users.
17 6 6.10 12Soft clients for desktop/laptop should be
available for Windows and MAC OS flavors.Please provide total user count to use soft clients
Concurrent soft clients count should be dependent of
Bridge ports and Firewall Traversal licenses.
Individually there should not be any limit on
downloading and installing the clients.
18 6 6.16 12
Bidder should have at least 5 OEM certified
professional in the proposed high
definition video conference solution that is
to be offered to Bank of proposed OEM.
We request this to be changed to Bidder should have
at least 5 professionals Certified by the OEM of the
proposed solution.
Please be guided by RFP.
19 6 6.17 12
VC system should be capable to dial out
the participant to take them into a call in
a hassle free manner.
PSTN dialout is expected or only SIP dialout is
expected?SIP dialout is required.PSTN dialout is optional.
20 6 6.28 13
Bank has implemented OEM‟s Unified
Communication Solution for its IP
telephony infrastructure. The HDVC
solution should support integration with
Bank‟s IP phone infrastructure for
video/audio calling using SIP trunk to
facilitate calling VC from IP phone & vice
versa.
Please confirm current IPT CUCM is purely used for
CUG calling & not having any Voice gateway for local
PSTN connectivity
Currently bank is using purely CUG based calling.
Page 7 of 32
Page 8
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
21 6 6.28 13
Bank has implemented OEM‟s Unified
Communication Solution for its IP
telephony infrastructure. The HDVC
solution should support integration with
Bank‟s IP phone infrastructure for
video/audio calling using SIP trunk to
facilitate calling VC from IP phone & vice
versa.
SIP trunk to facilitate calling VC from IP phone & vice
versa.
SIP trunk should be on UDP and without any
encryption.It should facilate voice calling on SIP
trunk.
Please be guided by RFP.
22 6 6.28 13
Bank has implemented OEM‟s Unified
Communication Solution for its IP
telephony infrastructure. The HDVC
solution should support integration with
Bank‟s IP phone infrastructure for
video/audio calling using SIP trunk to
facilitate calling VC from IP phone & vice
versa.
SIP trunk to facilitate calling VC from IP phone & vice
versa.
Our Request - SIP trunk should be on UDP and
without any encryption.It should facilate voice
calling on SIP trunk.
Please be guided by RFP.
23 6 6.31 13
Post completion of warranty period of
three years from date of installation and
commissioning of video conference
solution, back to back 4 years
comprehensive Annual Maintenance Charge
(AMC) support should be there from OEM
and 24*7 technical support should be
available from OEM during AMC period.
If OEM releases new replacement of hardware & are
the bank ready to hardware refreshment as per OEM
guidelines
Please be guided by RFP.
24 6 6.31 13
Post completion of warranty period of
three years from date of installation and
commissioning of video conference
solution, back to back 4 years
comprehensive Annual Maintenance Charge
(AMC) support should be there from OEM
and 24*7 technical support should be
available from OEM during AMC period.
Request Bank to consider the clause as "
comprehensive on-site warranty of minimum three
years for High Definition Video Conferencing
equipments from the date of installation of the
equipments or 37 months from the date of delivery
which ever is earlier" and AMC after that
Please be guided by RFP.
25 6 6.32 13
OEM onsite support should be provided for
installation of Core components at data
center and for resolution of complaints
related to core components during the
contract period.
Bidder request to change the clause as "OEM Partner"
instead of "OEM" onlyPlease be guided by RFP.
Page 8 of 32
Page 9
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
26 6 6.32 13
OEM onsite support should be provided for
installation of Core components at data
center and for resolution of complaints
related to core components during the
contract period.
Bidder is an OEM Certifited and trained partner and
we have experience in installing and managing
similar large installations. Hence we request the
Bank to please amend the clause as mentioned
below:
OEM remote support for installation and support
should be available.
Please be guided by RFP.
27 6 6.38 14
All applications and software of proposed
high definition video conferencing solution
should be upgradable to new version as
and when released without any additional
cost and without any degradation in the
quality of video conferences. Bidder
should support the solution during the
contract period without any additional
cost.
This point Bank need to get it confirmed by OEM in
their MAF or letter head. As partner has no control
over the same.
Please be guided by RFP.
28 6 6.40 14
Proposed VC solution should support audio
based conferencing too. Audio conference
can be joined using IP phone, mobile and
extension based dialing through ISDN link.
Bidder request bank to provide DOT approval so that
we can integrate PSTN with this solutionBank will arrange DOT approvals for PSTN integration.
29 7
7.1 Buy Back of Old
Video Conferencing
Equipments
17Buy Back of Old Video Conferencing
Equipments
Request bank to remove the buy back from the TCO
calculation Since the same will give advantage to the
current OEM
Please be guided by RFP.
30 11 11.2.7 24
Item-wise H1 bid will be eliminated during
price bid opening, if more than three
techno-commercially acceptable bids are
available and such H1 bidder will not be
allowed to participate in the reverse
auction.
we request bank to elimate H1 from TCO only and
item wise line item evaluation will create more
choas.
This clause stands deleted.
31 11 11.2.8 24
If two or three bidders have quoted same
H1 TCO, the bidders(s) who
submitted/froze the bid later, shall be
rejected and will not be allowed to
participate in the reverse auction.
we request bank for delation of this clause as this
will not be the right way of eliminating the potential
bidder.
This clause stands deleted.
Page 9 of 32
Page 10
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
32 17 17.1 26
Bidder shall furnish, as a part of the
Tender Document, a bid security for an
amount of Rs.50 Lac in the form of a
demand draft / Pay order or Bank
Guarantee (valid for Six months) obtained
from a scheduled commercial bank other
than Union Bank of India drawn in favor of
Union Bank of India payable at Mumbai.
EMD of Rs. 50 Lac is on the higher side. We would
request you to consider the amount of Rs. 30 Lac. in
the form of a demand draft / Pay order or Bank
Guarantee (valid for Six months) obtained from a
scheduled commercial bank other than Union Bank of
India drawn in favor of Union Bank of India payable
at Mumbai.
Please be guided by RFP.
33 22 22.1.1 28
The contract for HDVC solution will be for
7 years from the date of implementation
including three years of warranty period
and four years of AMC period post
warranty of three years.
Bidder understand that three years warrenty will
cover replacement,upgrade of devices & 4 years AMC
would cover only maintenance of devices without
any upgrade & replacement
Please read the clause as below:
"The contract for HDVC solution will be for 7 years from
the date of implementation including three years of
warranty period and four years of comprehensive AMC
period post warranty of three years."
34 23 23.1 29
The commercial offer shall be on a fixed
price basis for 7 years. No price variation
should be asked for relating to
increases/decrease in customs duty, excise
tax, other taxes and foreign currency price
variation etc during offer validity period.
As variation in prices due to Government policies are
not under the control of the bidder, request you to
please amend the clause as mentioned below:
The commercial offer shall be on a fixed price basis
for 7 years. Any price variation relating to
increases/decrease in customs duty, excise tax,
other taxes and foreign currency price variation for
more than 3%, will be to the Bank's account.
Please be guided by RFP.
35 23 23.1 29
The commercial offer shall be on a fixed
price basis for 7 years. No price variation
should be asked for relating to
increases/decrease in customs duty, excise
tax, other taxes and foreign currency price
variation etc during offer validity period.
We would request you to consider price variation due
to increases in customs duty. Also if major variations
in foreign currency price from submission of bid as
all the hardware/software are imported in USD.
Please be guided by RFP.
Page 10 of 32
Page 11
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
36 23 23.2 29
Similarly, there should not be any price
variation relating to increase in customs
duty, excise tax, other taxes and foreign
currency price variation etc., during
contract period. However, during contract
period, if there is any reduction in
government levies / taxes, the same shall
be passed on to the Bank.
As variation in prices due to Government policies are
not under the control of the bidder, request you to
please amend the clause as mentioned below:
Similarly, any price variation relating to increase in
customs duty, excise tax, other taxes and foreign
currency price variation etc. for more than 3% during
contract period will be to the Banks account. Also,
during contract period, if there is any reduction in
government levies / taxes, the same shall be passed
on to the Bank.
Please be guided by RFP.
37 25 25 30
The Bank reserves the right to alter
quantities as also to delete/add some
items specified in this offer. The Bank
may, at its discretion, place repeat orders
based on the requirement of the Bank
during the contract period of 7 years up to
25% of HDVC units/equipments mentioned
in RFP. All such repeat orders will be
based on the prices and terms & conditions
as agreed upon for the main contract.
Request Bank to remove this clause for the Price
validity for 7 years for 25% equipements since non of
the OEM's will provide the validity for such a long
period. Also request nbank to limit the validity to a
maximum of 6 months
Please be guided by RFP.
38 28 28.2 30
comprehensive on-site warranty of
minimum three years for High Definition
Video Conferencing equipments from the
date of installation of the equipments
Request Bank to consider the clause as "
comprehensive on-site warranty of minimum three
years for High Definition Video Conferencing
equipments from the date of installation of the
equipments or 37 months from the date of delivery
which ever is earlier"
Please be guided by RFP.
39 28 warranty:
Propose removal of 28.1 as too wide and vague. 28.2,
28.3 and 28.4 to be reviewed and confirmed by
Business and Product teams in light of our terms with
our OEM supplier
Please be guided by RFP.
Page 11 of 32
Page 12
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
40 32 32.1 31
The core components of HDVC solution
(other than end points) should run on 24 X
7 X 365 basis. Bidder shall maintain the
99.50% uptime for all such devices on
yearly basis. There should not be any
unscheduled downtime (except hardware
issues) for more than 1 hour for the core
components in any calendar day. If the
downtime exceeds more than 1 hour at a
time in a calendar day, Bank will levy
penalty of Rs.2000/- per hour, with
maximum Rs.10,000/- for a day.
Please confirm how do we measure this response
time/ ticket logging time
Response Time will be measured from ticket logging till
recieving the first acknowledgement with ETR.
41 32 32.4 32
Bidder should resolve the hardware
problem for endpoints (room based and
desktop based) reported by any means
within one working day of report.
Call response time - 1 hour
Call resolution time including replacement
of parts - Equipment down for total 24
hours after logging complaint through any
mode
as these are PAN india locations & Penalty is
attached to this request you extend response time to
4 hours & Call resolution time including replacement
of parts 48 Hours.
Please read the clause as, "Bidder should resolve the
hardware problem for endpoints (room based and
desktop based) reported by any means within two
working day of report. Call response time - 2
hour
Call resolution time including replacement of parts -
Equipment down for total 48 hours after logging
complaint through any mode"
42 32 32.4 32Equipment down for total 24 hours after
logging complaint through any mode
Equipment down for total 48 hours after logging
complaint through any mode
Please read the clause as, "Equipment down for total 48
hours after logging complaint through any mode"
43 33 33.1 32
Bidder should deliver, install and
commission of HDVC solution at all the
listed sites within 8 weeks from the date
of issuance of purchase order.
Bidder should deliver, install and commission of
HDVC solution at all the listed sites within 10 weeks
from the date of issuance of purchase order.
Please read the clause as below:
"Bidder should deliver, install and commission of HDVC
solution at all the listed sites within 10 weeks from the
date of issuance of purchase order."
44 33 33.1 33
Bidder should deliver, install and
commission of HDVC solution at all the
listed sites within 8 weeks from the date
of issuance of purchase order.
Bidder request to relax this clause upto 12 weeks &
its subject to site readiness which bank has to
confirm prior to installation start
Please read the clause as below:
"Bidder should deliver, install and commission of HDVC
solution at all the listed sites within 10 weeks from the
date of issuance of purchase order."
Page 12 of 32
Page 13
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
45 33 33.1 32
Bidder should deliver, install and
commission of HDVC solution at all the
listed sites within 8 weeks from the date
of issuance of purchase order.
We request the Bank to change the clause as below:
Bidder should deliver, install and commission of
HDVC solution at all the listed sites within 16 weeks
from the date of issuance of purchase order.
Request following modification: "Bidder should
deliver, install and commission of HDVC solution at
all the listed sites within
12 weeks from the date of issuance of purchase
order."
Please read the clause as below:
"Bidder should deliver, install and commission of HDVC
solution at all the listed sites within 10 weeks from the
date of issuance of purchase order."
46 33 33.1 32
Bidder should deliver, install and
commission of HDVC solution at all the
listed sites within 8 weeks from the date
of issuance of purchase order
Total Locations are 78 where VC equipments are
supplied. Hence would take time for installation.
Bidder should deliver, install and commission of
HDVC solution at all the listed sites within 11 to 12
weeks from the date of issuance of purchase order
Please read the clause as below:
"Bidder should deliver, install and commission of HDVC
solution at all the listed sites within 10 weeks from the
date of issuance of purchase order."
Page 13 of 32
Page 14
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
47 33 33.1 32
Bidder should deliver, install and
commission of HDVC solution at all the
listed sites within 8 weeks from the date
of issuance of purchase order.
Bidder should deliver, install and commission of
HDVC solution at all the listed sites within 12 weeks
from the date of issuance of purchase order.
Looking at size of Project & no of locations we would
request you to extend install and commission of
HDVC solution at all the listed sites within 12 weeks
from the date of issuance of purchase order. also
there is LD clause attached to it.
Total Locations are 78 where VC equipments are
supplied. Hence would take time for installation.
We request to please amend this as "Bidder should
deliver, install and commission of HDVC solution at
all the listed sites within 11 to 12 weeks from the
date of issuance of purchase order"
Please read the clause as below:
"Bidder should deliver, install and commission of HDVC
solution at all the listed sites within 10 weeks from the
date of issuance of purchase order."
48 35 35.1 33
Liquidated Damages
If bidder fails to deliver, install and
commission of HDVC solution within
stipulated time of 8 weeks, the Bank shall,
without prejudice to its other remedies
under the contract, deduct from the
contract price, as liquidated damages, a
sum equivalent to 0.5% of the cost of
equipment per site for delay of each week
or part thereof maximum up to 10% of
contract price excluding FM and AMC cost.
Once the maximum is reached, Bank may
consider termination of Contract pursuant
to the conditions of contract.
Liquidated Damages
If bidder fails to deliver, install and commission of
HDVC solution within stipulated time of 8 weeks, the
Bank shall, without prejudice to its other remedies
under the contract, deduct from the contract price,
as liquidated damages, a sum equivalent to 0.5% of
the cost of equipment per site for delay of each
week or part thereof maximum up to 10% of
contract price of impacted Site excluding FM and
AMC cost. Once the maximum is reached, Bank may
consider termination of Contract pursuant to the
conditions of contract.
Please be guided by RFP.
Page 14 of 32
Page 15
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
49 35 35.1 33
If bidder fails to deliver, install and
commission of HDVC solution within
stipulated time of 8 weeks, the Bank shall,
without prejudice to its other remedies
under the contract, deduct from the
contract price, as liquidated damages, a
sum equivalent to 0.5% of the cost of
equipment per site for delay of each week
or part thereof maximum up to 10% of
contract price excluding FM and AMC cost.
We request the Bank to change the clause as below:
If bidder fails to deliver, install and commission of
HDVC solution within stipulated time of 16 weeks,
the Bank shall, without prejudice to its other
remedies under the contract, deduct from the
contract price, as liquidated damages, a sum
equivalent to 0.5% of the cost of equipment not
delivered, per site for delay of each week or part
thereof maximum up to 5% of contract price
excluding FM and AMC cost.
Please be guided by RFP.
50 35 35.1 33
If bidder fails to deliver, install and
commission of HDVC solution within
stipulated time of 8 weeks, the Bank shall,
without prejudice to its other remedies
under the contract, deduct from the
contract price, as liquidated damages, a
sum equivalent to 0.5% of the cost of
equipment per site for delay of each week
or part thereof maximum up to 10% of
contract price excluding FM and AMC cost.
Once the maximum is reached, Bank may
consider termination of Contract pursuant
to the conditions of contract.
LD Clause should be applicable after 12 weeks.
Please read the clause as below:
"If bidder fails to deliver, install and commission of
HDVC solution within stipulated time of 10 weeks, the
Bank shall, without prejudice to its other remedies
under the contract, deduct from the contract price, as
liquidated damages, a sum equivalent to 0.5% of the
cost of equipment per site for delay of each week or
part thereof maximum up to 10% of contract price
excluding FM and AMC cost. Once the maximum is
reached, Bank may consider termination of Contract
pursuant to the conditions of contract."
Page 15 of 32
Page 16
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
51 3636.2.2, 36.2.3 &
36.2.434
36.2.2 If bidder fails to deliver any or all
of the Goods within the period(s) specified
in the Contract, or within any extension
thereof granted by the bank.
36.2.3 The Bank reserves its right to
terminate the order in the event of delay
in delivery, installation and
implementation of HD Video Conferencing
or within any extension thereof granted by
the bank.
36.2.4 If bidder fails to perform any other
obligation(s) under the Contract.
Termination of the contract should be only in case of
material breach by the Bidder. In case of termination
other than material breach by the Bidder, customer
shall be liable to pay early termination charges.
Please be guided by RFP.
52 36 36.2.5 34
In the event the Purchaser terminates the
Contract in whole or in part, the
Purchaser may procure, upon such terms
and in such manner, as it deems
appropriate, Goods or Services similar to
those undelivered and the Supplier shall be
liable to the Purchaser for any excess costs
for such similar Goods or Services.
However, the Supplier shall continue
performance of the Contract to the extent
not terminated.
Bidder should not be asked to bear risk & cost as
Bidder is already liable to pay liquidated damages,
any amount in excess of liquidated damages shall
amount to double penalty.
Please be guided by RFP.
Page 16 of 32
Page 17
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
53 36 33
Union Bank may, without prejudice to any
other remedy for breach of contract, by
written notice of default sent to bidder,
terminate the contract in whole or part: if
bidder fails to deliver any or all of the
systems within the period(s) specified in
the Contract, or within any extension
thereof granted by the Bank pursuant to
conditions of contract or if bidder fails to
perform any other obligation(s) under the
Contract. In the event Bank terminates the
Contract in whole or in part, Bank may
procure, upon such terms and in such
manner, as it deems appropriate, systems
or services similar to those undelivered
and bidder shall be liable to Bank for any
excess costs for such similar systems or
services. However, bidder shall continue
the performance of the contract to the
extent not terminated.
Termination of the contract should be only in case of
material breach by the Bidder. Bidder should not be
asked to bear risk & cost as Bidder is already liable t
pay liquidated damages, any amount in excess of
liquidated damages shall amount to double penalty.
Please be guided by RFP.
Page 17 of 32
Page 18
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
54 45 45.16 39
Site Not Ready: Bidder shall not be liable
for any delay or failure on the part of the
Bank to supply adequate infrastructure or
support as agreed by the Bank in the SOW.
Such delay or failure in providing the
adequate infrastructure which hinders the
implementation or installation activities
would amount to the site not being ready
for the said activities to be conducted.
Bidder shall not be liable for any penalties
or damages that may be levied due to this.
Bank will release the payments as per
payment terms of this RFP. Prospective
bidders shall regularly visit Bank‟s website
to get themselves updated on changes /
development in relation to this RFP.
Request Bank to clarify that " Payment towords
Installation and commissioning of equipments- 35% &
towords Final project acceptance & submission of
performance bank guarantee -15% " will be released
on site not ready confirmation from bank location. It
will be bidder responsibility to complete the
installation once the location or site is ready. Also
request bank to clarify that , contract start date (
warranty start date) will be applicable from the
product/equipement delivery date for these site not
ready cases.
Please be guided by RFP.
Page 18 of 32
Page 19
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
55 53 43
The Bidder claims and represents that it
has obtained appropriate rights to provide
the
Deliverables and Services upon the terms
and conditions contained in this RFP.
53.2 The Bidder shall be responsible at
its own cost for obtaining all necessary
authorizations and consents from third
party licensors of Software used by Bidder
in performing its obligations under this
Project.
53.3 If a third party's claim endangers or
disrupts the Bank‟s use of the
Deliverables, the Bidder shall at no further
expense, charge, fee or cost to the Bank,
(i) obtain a license so that the Bank may
continue use of the Deliverables in
accordance with the terms of this RFP.
53.4 Bidder shall indemnify and keep
fully and effectively indemnified the Bank
from all legal actions, claims, or damages
Please replace the current clause with the following
clause". In the event of a third party claim of
intellectual property infringement, Bidder may, at its
sole option, (i) obtain for Bank the right to continue
using the Services, (ii) modify the services so that
the services are non-infringing, (iii) replace the
services with a functionally equivalent, non-
infringing service, or (iv) if the alternatives in
Section (i)-(iii) are not available, Bidder may so
notify Bank and terminate such infringing Services
without penalty to either Party. Notwithstanding
anything in this Agreement to the contrary, this
Section is Bank’s sole and exclusive remedy for any
intellectual property infringement claims."
Please be guided by RFP.
56 57 57.1 44 Payment terms
we request bank to change the same as followes
Delivery: 75%
Implementation: 15%
Support and AMC: 10% on submission of PBG
Please be guided by RFP.
57 57 57.1 44
Bank will make the payment subject to
signing of the contract and NDA as follows:
Delivery of VC Equipments - 50%
Installation and commissioning of
equipments - 35%
Final project acceptance & submission of
performance bank guarantee - 15%
We request the Bank to amend the clause as below:
Advance payment with Purchase Order - 25%
Delivery of VC Equipments - 50%
Installation and commissioning of equipments - 15%
Final project acceptance & submission of
performance bank guarantee - 10%
Please be guided by RFP.
Page 19 of 32
Page 20
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
58 58 58.1 44
Bidder will be entirely responsible for all
applicable taxes, duties, levies, charges,
license fees, road permits etc., in
connection with delivery of Hardware and
Software at site including incidental
services, transportation, installation and
commissioning. Payment of GST and other
applicable taxes if any, will be made at
actual, on production of suitable evidence
of payment by bidder.
The provision of Road permit and Eway bill is under
the control of the buyer / customer. Hence we
request the Bank to add the below mentioned clause:
Road permit and Eway bill in connection with
delivery of Hardware and Software at site including
incidental services, transportation, installation and
commissioning, will be provided by the Bank.
Please be guided by RFP.
59 62 46
Bidder on submission of proposal
indemnifies to protect and save the Bank
and hold the Bank harmless from and
against all claims, losses, costs, damages,
expenses, action suits and other
proceedings, (including reasonable
attorney fees), relating to or resulting
directly or indirectly from
1. an act or omission of the Bidder, its
employees, its agents, or employees of the
consortium in the performance of the
services provided by this contract,
2. breach of any of the terms of this RFP
or breach of any representation or
warranty by the Bidder,
3. use of the deliverables and or services
provided by the Bidder,
4. Infringement of any patent trademarks
copyrights etc. or such other statutory
infringements in respect of all components
provided to fulfill the scope of this
project. Bidder shall further indemnify the
Bank against any loss or damage to the
We propose the following clause to replace the
current clause "Each Party shall indemnify the other
from and against any claims by third parties
(including any Governmental Authority) and expenses
(including legal fees and court costs) arising from
damage to tangible property, personal injury or
death caused by such Party’s negligence or willful
misconduct. NOTWITHSTANDING ANY OTHER
PROVISION HEREOF, NEITHER PARTY SHALL BE LIABLE
FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES
OR (B) ANY DAMAGES FOR LOST PROFITS, LOST
REVENUES, LOSS OF GOODWILL, LOSS OF
ANTICIPATED SAVINGS, LOSS OF CUSTOMERS, LOSS OF
DATA, INTERFERENCE WITH BUSINESS OR COST OF
PURCHASING REPLACEMENT SERVICES, ARISING OUT
OF THE PERFORMANCE OR FAILURE TO PERFORM
UNDER THIS AGREEMENT, WHETHER OR NOT CAUSED
BY THE ACTS OR OMISSIONS OR NEGLIGENCE
(INCLUDING GROSS NEGLIGENCE OR WILLFUL
MISCONDUCT) OF ITS EMPLOYEES OR AGENTS, AND
REGARDLESS OF WHETHER SUCH PARTY HAS BEEN
INFORMED OF THE POSSIBILITY OR LIKELIHOOD OF
SUCH DAMAGES. IN NO EVENT BIDDER SHALL BE
LIABLE IN AN AMOUNT THAT EXCEEDS, IN THE
Please be guided by RFP.
Page 20 of 32
Page 21
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
60 63 47
Bidder's aggregate liability under the
contract shall be limited to a maximum of
the Contract value. This limit shall not
apply to third party claims for 1) IP
infringement indemnity; 2) bodily injury
(including death) and damage to real
property and tangible personal property
caused by bidder's gross negligence. Bidder
shall not in any event be liable for any
indirect, consequential damage, or loss
of profit, business, revenue, goodwill,
anticipated saving or data, or third party
claim except with respect to bodily injury
(including death) and damage to real and
tangible personal property for which
bidder is legally liable. For the purpose of
this section, Contract value at any given
point of time, means the aggregate value
of the purchase orders placed by Bank on
bidder that gave rise to claim, under this
tender.
We propose the following clause to replace the
current clause "NOTWITHSTANDING ANY OTHER
PROVISION HEREOF, NEITHER PARTY SHALL BE LIABLE
FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES
OR (B) ANY DAMAGES FOR LOST PROFITS, LOST
REVENUES, LOSS OF GOODWILL, LOSS OF
ANTICIPATED SAVINGS, LOSS OF CUSTOMERS, LOSS OF
DATA, INTERFERENCE WITH BUSINESS OR COST OF
PURCHASING REPLACEMENT SERVICES, ARISING OUT
OF THE PERFORMANCE OR FAILURE TO PERFORM
UNDER THIS AGREEMENT, WHETHER OR NOT CAUSED
BY THE ACTS OR OMISSIONS OR NEGLIGENCE
(INCLUDING GROSS NEGLIGENCE OR WILLFUL
MISCONDUCT) OF ITS EMPLOYEES OR AGENTS, AND
REGARDLESS OF WHETHER SUCH PARTY HAS BEEN
INFORMED OF THE POSSIBILITY OR LIKELIHOOD OF
SUCH DAMAGES. IN NO EVENT BIDDER SHALL BE
LIABLE IN AN AMOUNT THAT EXCEEDS, IN THE
AGGREGATE FOR ALL SUCH LIABILITIES, THE MOST
RECENT TWELVE (12) MONTHS OF CHARGES
COLLECTED BY BIDDER FROM THE BANK PURSUANT
TO THE APPLICABLE PURCHASE ORDER GIVING RISE
TO THE LIABILITY. "
Please be guided by RFP.
Page 21 of 32
Page 22
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
61 6464.1 Annexure B1-
MCU Specification63
From day one the MCU must have 48*2 HD
ports @720p 30 fps (transmit and receive)
@ 4Mbps on IP in continuous presence
mode with 30fps and H.264 Codec and AES
encryption on the same MCU. All 48*2 HD
ports should be hosted on two servers(48
on each) from day one, however cascading
should be supported for future scalability.
Number of concurrent conferences should
only be limited by port capacity of MCU
considering the conference will have
minimum 1+2 participants (i.e. minimum
32 concurrent conferences).
Shared conference rooms should be supported so that
any user in UBI who does not have a dedicated
personal conference ID is able to host the conference
using shared (virtual Meeting room)VMRs. Request
committe to amend the clause as:
"From day one the MCU must have 48*2 HD ports
@720p 30 fps (transmit and receive) @ 4Mbps on IP
in continuous presence mode with 30fps and H.264
Codec and AES encryption on the same MCU. All
48*2 HD ports should be hosted on two servers(48 on
each) from day one, however cascading should be
supported for future scalability. Number of
concurrent conferences should only be limited by
port capacity of MCU considering the conference
will have minimum 1+2 participants (i.e. minimum
32 concurrent Shared Multiparty conferences)."
Please be guided by RFP.
62 6464.8 Annexure B8-
Codec78
Must have a total of at least 2x HDMI
Output: for connecting main monitor and
alternate monitor The system should have
3 Video Outputs to connect 1xHD
display(1080P) and 1 (DVI/VGA) output
Request committee to amend the clasue as below for
OEM to Comply: "Must have a total of at least 2x
HDMI Output: for connecting main monitor and
alternate monitor
The system should have 3 rd Video Outputs to
connect 1xHD display(1080P) or 1 (DVI/VGA)
output"
Please read the clause as below:
"Must have a total of at least 2x HDMI Output: for
connecting main monitor and alternate monitor The
system should also have 3rd Video Outputs to connect
1xHD display(1080P) or 1 (DVI/VGA) output."
Page 22 of 32
Page 23
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
63 64 48
The supplier shall, at their own expense,
defend and indemnify the Bank against all
third party claims or infringement of
intellectual Property Right, including
Patent, trademark, copyright, trade secret
or industrial design rights arising from use
of the products or any part thereof in India
or abroad.
The supplier shall expeditiously extinguish
any such claims and shall have full rights
to defend it there from. If the Bank is
required to pay compensation to a third
party resulting from such infringement,
the supplier shall be fully responsible for,
including all expenses and court and legal
fees.
The Bank will give notice to the Supplier
of any such claim without delay, provide
reasonable assistance to the Supplier in
disposing of the claim, and shall at no
time admit to any liability for or express
any intent to settle the claim.
Please replace the current clause with the following
clause". In the event of a third party claim of
intellectual property infringement, Bidder may, at its
sole option, (i) obtain for Bank the right to continue
using the Services, (ii) modify the services so that
the services are non-infringing, (iii) replace the
services with a functionally equivalent, non-
infringing service, or (iv) if the alternatives in
Section (i)-(iii) are not available, Bidder may so
notify Bank and terminate such infringing Services
without penalty to either Party. Notwithstanding
anything in this Agreement to the contrary, this
Section is Bank’s sole and exclusive remedy for any
intellectual property infringement claims."
Please be guided by RFP.
Page 23 of 32
Page 24
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
64 66 66 49
The software & hardware quoted by bidder
should not be declared as End of Sale
(EOS) by the OEM for two years from the
date of installation. In the event of the
supplied equipment being declared EOS
within the mentioned period, the bidder
has to replace the equipment with
equipment having equivalent or higher
configurations without any additional cost
to the Bank.
The successful bidder should ensure that
the equipment proposed in this RFP,
should not be declared as End of Life (EOL)
or End of Support (EOS) by the OEM within
the 7 years contract period. In the event
of the supplied equipment being declared
End of support/End of Life during the
contract period of 7 years, the bidder has
to replace the equipment with equipment
having equivalent or higher configurations
without any additional cost to the Bank.
This point Bank need to get it confirmed by OEM in
their MAF or letter head. As partner has no control
over the same.
Please be guided by RFP.
65 68 68 Annexure A1 50back-to-back support from OEM for entire
contract period of 7 Years
As per RFP Page No 14 ,Clause no:6.33 "All the core
components have to be covered under 24x7x365 OEM
support and the End Points support have to be
covered under 24x7x365 bidder support." which is
contradacting with this RFP clasue , Request bank to
clarify the support required
Please be guided by RFP.
66 6868.3
Point No 553
The bidder must have experience in
supplying, installing and maintaining of
High Definition Video Conference solution
of proposed OEM with minimum 1 MCU and
50 end points at least in two Govt.
organization/PSU/scheduled commercial
bank in India/NPCI/RBI during last 5 years
from the date of issuance of RFP.
Bidder request bank to relax this clause for 40 end
points asGovt. organization/PSU/scheduled
commercial bank are rarely releasing the RFP for
such requirements
Please refer reply of point no. 4 of this document.
Page 24 of 32
Page 25
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
67 69
69.1 Annexure B1-
MCU Specification
Capacity
63
From day one the MCU must have 48*2 HD
ports @720p 30 fps (transmit and receive)
@ 4Mbps on IP in continuous presence
mode with 30fps and H.264 Codec and AES
encryption on the same MCU. All 48*2 HD
ports should be hosted on two servers(48
on each) from day one in active-active
mode making 96 HD ports available for VC
while both MCUs are up, however
cascading should be supported for future
scalability. Number of concurrent
conferences should only be limited by port
capacity of MCU considering the
conference will have minimum 1+2
participants (i.e. minimum 32 concurrent
multiparty conferences).
In case of failure the port capacity that would be
available to the bank will only be 48 ports. Hence it
is requested that the bandk should deploy two
servers each of 96 ports so that even in case of
failure at least 96 ports are available for use.
Please be guided by RFP.
68 69
69.1 Annexure B1-
MCU Specification
Sr. No 2. Capacity
63
From day one the MCU must have 48*2 HD
ports @720p 30 fps (transmit and receive)
@ 4Mbps on IP in continuous presence
mode with 30fps and H.264 Codec and AES
encryption on the same MCU. All 48*2 HD
ports should be hosted on two servers(48
on each) from day one in active-active
mode making 96 HD ports available for VC
while both MCUs are up, however
cascading should be supported for future
scalability. Number of concurrent
conferences should only be limited by port
capacity of MCU considering the
conference will have minimum 1+2
participants (i.e. minimum 32 concurrent
multiparty conferences).
In case of failure the port capacity that would be
available to the bank will only be 48 ports. Hence it
is requested that the bandk should deploy two
servers each of 96 ports so that even in case of
failure at least 96 ports are available for use.
Please be guided by RFP.
Page 25 of 32
Page 26
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
69 69
69.1 Annexure B1-
MCU Specification
23 Network /USB
Interface
65
At least 1 LAN /Ethernet--10/100/1000
Mbps full duplex. The MCU should be
configurable with one dedicated interface
for Management, One for Dedicated HDVC
end points, One for Web clients( if web
Suite is integrated component)
Kindly amend the clasue as the network interfaces on
MCU are for media and signalling and is not client
specific; Kinldy amend the clasue as follows: "At
least 1 LAN /Ethernet--10/100/1000 Mbps full
duplex. The MCU should be configurable with one
dedicated interface for Management and One for
Dedicated HDVC end points/Web clients/ soft client
"
Please read the clause as below:
"At least 1 LAN /Ethernet--10/100/1000 Mbps full
duplex. The MCU should be configurable with one
dedicated interface for Management and One for
Dedicated HDVC end points/Web clients/soft client (if
web Suite is integrated component)"
70 69
69.2 Annexure B2 -
Call Control Unit
11. Authentication
and Registration
67
Registration to the server should be
restricted by creation of either an allow
list or deny list.
Deny and allow list.
The end point regestration can be done using
username/password authentication. Please confirm &
add this.
Please be guided by RFP.
71 69
69.4 Annexure B4 -
Video Monitoring
and Management
Solution
12. Intelligent Ticket
Handling
69It should support proactive system check-
up prior to engaging scheduled meetings.
The system status and any issue is visible/highlighted
on the system web page. We can integrate with
existing NMS Server through SNMP so that it can keep
sending the traces to Server for any issues. Please
confirm the point.
Please be guided by RFP.
72 69 69.4, 12 69It should support proactive system check-
up prior to engaging scheduled meetings.
The system status and any issue is visible/highlighted
on the system web page. We can integrate with
existing NMS Server through SNMP so that it can keep
sending the traces to Server for any issues.
Please confirm
Please be guided by RFP.
73 69 69.6, 32 75
The video endpoint should be accompanied
with Power Cable, LAN Cable, DVI to VGA
Cable, Power adaptors if any, DVI to HDMI
cables, 4 Mic
Our mic support 360° voice pickup with coverage up
to a distance of 6 meters.So 2 microphones cover 12
metres which are more than enough for very big
conference hall
Please be guided by RFP.
Page 26 of 32
Page 27
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
74 69
69.6 -
Sr. No. 1. Annexure
B6 - Specifications
for Integrated HDVC
unit for Board
Room
General Features
73
The system should be an integrated system
with Codec, single or dual HD 1080p
camera with 12x total zoom or higher, Mic,
Touch Panel, cables and power supply,
dual 65" or higher LED and a floor mount
kit
OEM does not have an endpoint that complies to this
requirement. The MX800 model is end of sale and
hence request that this clause be modified as below:
The system should be an integrated system with
Codec, single or dual HD 1080p camera with 12x total
zoom or 5X Digital zoom with 4K Resolution or
higher, Mic, Touch Panel, cables and power supply,
dual 65" or higher LED and a floor mount kit.
Please read the clause as,"The system should be an
integrated system with Codec, single or dual HD 1080p
camera with 12x total zoom or 5X Digital zoom with 4K
Resolution or higher, Mic, Touch Panel, cables and
power supply, dual 65" or higher LED and a floor mount
kit."
75 69
69.6 Annexure B6 -
Specifications for
Integrated HDVC
unit for Board Room
32. Cables and
connector
75
The video endpoint should be accompanied
with Power Cable, LAN Cable, DVI to VGA
Cable, Power adaptors if any, DVI to HDMI
cables, 4 Mic
Our mic support 360° voice pickup with coverage up
to a distance of 6 meters.So 2 microphones cover 12
metres which are more than enough for very big
conference hall. Please confirm.
Please be guided by RFP.
76 69
69.6 -
Sr. No. 25.
Annexure B6 -
Specifications for
Integrated HDVC
unit for Board
Room
CAMERA (1080p)
75
12x Total zoom, +12°/-14° tilt, +60/- 90°
pan, 1920 x 1080 pixels, minimum 65 deg
horizontal field of view
OEM does not have an endpoint that complies to this
requirement. The MX800 model is end of sale and
hence request that this clause be modified as below:
12x Total zoom, +12°/-14° tilt, +60/- 90° pan, 1920
x 1080 pixels, minimum 65 deg horizontal field of
view or
5X Digital zoom with 4K Resolution or higer with a
total field of view of 80 degrees.
12x Total zoom, +12°/-14° tilt, +60/- 90° pan, 1920 x
1080 pixels, minimum 65 deg horizontal field of view or
5X Digital zoom with 4K Resolution or higer with a total
field of view of 80 degrees.
77 6969.7 Annexure B7 -
Display unit for VC76
Annexure B7 - Display unit for VC,
Brightness - 330 cd/m2 or 330 nits or
higher
1. We request to increase the brightness of the panel
to 450- 500 nits. This is considering the fact that
customer has asked for a large screen size with 4K
resolution, and the use case for these panels is for
video conferencing. Hence it is important that
brightness requirement is also high and in line with
the requirement of high resolution. This will also
ensure that all the bidders will bid only for industry
leading professional panel brands, and not a low cost
model or a consumer/commercial panel.
Please be guided by RFP.
Page 27 of 32
Page 28
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
78 69
69.7 Annexure B7 -
Display unit for VC
6. Brightness
76 330 cd/m2 or 330 nits or higherWe request to please amend the clause as "450 nits
or higher" instead of 330 nits.Please be guided by RFP.
79 69 69.8 77
Annexure B8 - Codec : Multisite license
capability: The codec should support 5
sites at 720p multisite upgrade option
without use of external MCU.
Bidder request bank to share list of locations for
which multisite license need to be factoredPlease be guided by RFP.
80 69
69.8 Annexure B8 -
Codec
Camera
77
10x Total zoom, +/-20° tilt, +/- 90° pan,
1920 x 1080 pixels, minimum 65°
horizontal field of view. It should support
65° FoV or more.
Kinldy amend the clasue as: "10x Optical zoom, +/-
20° tilt, +/- 90° pan, 1920 x 1080 pixels, minimum
65° horizontal field of view. It should support 65°
FoV or more.
Please be guided by RFP.
81 69
69.8 Annexure B8 -
Codec
Group and Speaker
Framing or Tracking
77
System should continually scan the room
and seamlessly command the movable
camera to pan, tilt and zoom appropriately
to frame users. The solution should be
from same OEM for CODEC and Camera.
The solution should highlight the active
speaker up closer at the same time, it
should provide smaller view of the whole
group in one video stream.
OEM does not have an endpoint that complies to this
requirement. Also, capturing the whole group and
sending that strema is not possible. And hence
request that this clause be modified to:
System should continually scan the room and
seamlessly command the movable or digital camera
to pan, tilt and zoom appropriately to frame users.
The solution should be from same OEM for CODEC
and Camera. The solution should highlight the active
speaker up closer.
Please be guided by RFP.
82 69
69.8 Annexure B8 -
Codec
Multisite feature
77
Multisite license capability: The codec
should support 5 sites at 720p multisite
upgrade option without use of external
MCU.
Kinldy confirm if Codec Multiparty is required from
day one. Yes
83 69
69.8 -
Sr. No. 13.
Annexure B8 -
Codec
Video Standards
77H.261, H.263, H.264 AVC/SVC, H.264 high
Profile/H.265 for H.323 and SIP
OEM endpoints do not have support for H.261 and
H.263 since they are very old protocols. Hence
request the Bank that these be removed or made
optional.
Please read clause as, "H.261/H.263/H.264 AVC/SVC,
H.264 high Profile/H.265 for H.323 and SIP"
84 69
69.8 -
Sr. No. 3 Annexure
B8 - Codec
Camera
77
Camera should have speaker tracker
facility with 2 Pan-tilt-zoom cameras, and
should automatically focus on active
speaker in conference room
OEM does not have an endpoint that complies to this
requirement. And hence request that this clause be
modified to: Camera should have speaker tracker
facility with 2 Pan-tilt-zoom cameras or 4 K HD
Cameras, and should automatically focus on active
speaker in conference room
Please be guided by RFP.
Page 28 of 32
Page 29
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
85 69
69.8 -
Sr. No. 1. Annexure
B8 - Codec
Camera
77
10x Total zoom, +/-20° tilt, +/- 90° pan,
1920 x 1080 pixels, minimum 65°
horizontal field of view. It should support
65° FoV or more.
OEM does not have an endpoint that complies to this
requirement. Hence request you to please amend the
clause as below:
10x Total zoom, +/-20° tilt, +/- 90° pan, 1920 x 1080
pixels, minimum 65° horizontal field of view or 5X
Digital zoom with 4K Resolution or higer with a total
field of view of 80 degrees. It should support 65° FoV
or more.
Please be guided by RFP.
86 69
69.8 Annexure B8 -
Codec
27. Audio inputs
78
The system should support minimum 4
microphones without use of external audio
mixer.
Our mic support 360° voice pickup with coverage up
to a distance of 6 meters.So 2 microphones cover 12
metres which are more than enough for very big
conference hall. Please confirm.
Please be guided by RFP.
87 69
69.8 Annexure B8 -
Codec
Audio Standards
78G .711, G.722, G.721.1 G.728, G.729.A,
G.722.1, 20KHz or better
Request Following Modification: "G .711, G.722,
G.728, G.729.A, G.722.1, 20KHz or better"
Please read the clause as below:
"G .711, G.722, G.728, G.729.A, G.722.1, 20KHz or
better"
88 69
69.8 Annexure B8 -
Codec
Live Video
Resolutions
(Encode/Decode)
78
The system should supports latest Video
resolutions protocol at HD 720p@30fps,
720p@60fps, 1080p@30fps and HD
1080p@60fps, XGA and SXGA. The PC
resolution should be WXGA or 720p
Request following modification: "The system should
support latest Video resolutions protocol at HD
720p@30fps, 720p@60fps, 1080p@30fps and HD
1080p@60fps. The PC resolution should be XGA
/SXGA/ WXGA or 720p"
Please read the clause as below:
"The system should supports latest Video resolutions
protocol at HD 720p@30fps, 720p@60fps, 1080p@30fps
and HD 1080p@60fps. The PC resolution should be XGA
/SXGA/WXGA or 720p"
89 69
69.8 Annexure B8 -
Codec
39. Content
Collaboration
79It should support white-boarding or black
boarding.
1)For white boarding it requires a third party
hardware and 2nd display/white board which is more
enpensive sompare to normal display.
2)Using the same display as interactive board in an
ongoing conference will hide the remote participants
which is not suggested for any video conference.
3)Such devices are very difficult to integrate with VC
system which may convert Mobile/Tablet to
white/Black board.
Please be guided by RFP.
Page 29 of 32
Page 30
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
90 69
69.8 Annexure B8 -
Codec
40. Content
Collaboration
80
Apple‟s Airplay and Windows Miracast
should be supported for casting of mobile
display. HDMI or other wired connectivity
should also be supported.
We support Air-Presence Key similar to Airplay and
Miracast for wireless presentation sharing. Please
confirm.
Please read the clause as below:
"Apple‟s Airplay,Windows Miracast or equvivalent
should be supported for casting of mobile display. HDMI
or other wired connectivity should also be supported."
91 69
69.8 Annexure B8 -
Codec
43. Security
Features
80System should also support local recording
of encrypted video calls.
No endpoint has capability to to support local
recording and can be done through streaming server
only.
Please be guided by RFP.
92 69
69.9 Annexure B9 –
Specifications for
Executive Codec
Camera
81
Minimum 4x Total zooms with minimum
65° horizontal field of view with acoustic
features.
Request to modify the clause for compliance:
"Minimum 2x Total zooms with minimum 65°
horizontal field of view with acoustic features."
Please read the clause as below:
"Minimum 3x Total zooms with minimum 65° horizontal
field of view with acoustic features(optional)."
93 69
69.9 Annexure B9 –
Specifications for
Executive Codec
Camera
81Should be able to capture clear image
from minimum 20 feet distance.
Request to remove this clause as this is executive
codec system and will be setup in executive cabins. Please be guided by RFP.
94 69
69.9 Annexure B9 –
Specifications for
Executive Codec
Live Video
Resolutions
(Encode/Decode)
81
The system should supports latest Video
resolutions protocol at HD 720p@30fps,
720p@60fps, 1080p@30fps and HD
1080p@60fps, XGA and SXGA. The PC
resolution should be WXGA or 720p
Request following modification: "The system should
support latest Video resolutions protocol at HD
720p@30fps, 720p@60fps, 1080p@30fps /HD
1080p@60fps. The PC resolution should be XGA
/SXGA/ WXGA or 720p"
Please read the clause as below:
"The system should supports latest Video resolutions
protocol at HD 720p@30fps, 720p@60fps, 1080p@30fps
and HD 1080p@60fps. The PC resolution should be XGA
/SXGA/WXGA or 720p"
95 69
69.9 -
Sr. No. 16.
Annexure B9 –
Specifications for
Executive Codec
Video Output
81
Must have a total of at least 2x HDMI
Output: for connecting main monitor and
alternate monitor
The system should have 1 (DVI/VGA)
output
OEM endpoints in this category has only one HD
output. Hence request that this be modified to 1 X
HDMI output
Please read the clause as below:
"Must have at least 1x HDMI Output: for connecting
main monitor.
96 69
69.9 -
Sr. No. 3. Annexure
B9 – Specifications
for Executive Codec
Camera
81
Camera should have speaker tracker
facility and should automatically focus on
active speaker in conference room.
In the category, this feature is not available on the
OEM Endpoints. Hence request that this be removed.Please be guided by RFP.
Page 30 of 32
Page 31
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
97 69
69.9 -
Sr. No. 11.
Annexure B9 –
Specifications for
Executive Codec
Video Standards
81H.261, H.263, H.264 AVC/SVC, H.264 high
Profile/H.265 for H.323 and SIP
OEM endpoints do not have support for H.261 and
H.263 since they are very old protocols. Hence
request that these be removed or made optional.
Please read clause as, "H.261/H.263/H.264 AVC/SVC,
H.264 high Profile/H.265 for H.323 and SIP"
98 69
69.9 Annexure B9 –
Specifications for
Executive Codec
Audio Standards
82G .711, G.722, G.721.1 G.728, G.729.A,
G.722.1, 20KHz or better
Request Following Modification: "G .711, G.722,
G.728, G.729.A, G.722.1, 20KHz or better"
Please read the clause as below:
"G .711, G.722, G.728, G.729.A, G.722.1, 20KHz or
better"
99 69
69.9 -
Sr. No. 27
Annexure B9 –
Specifications for
Executive Codec
Other interfaces
82Minimum 2x USB port for software upgrade
and connecting external devices.
Request the bank to modify the clause as below:
Minimum 1 x USB port
Please read the clause as below:
"Minimum 1x USB port for software upgrade and
connecting external devices."
100 69
69.9 Annexure B9 –
Specifications for
Executive Codec
Accessories
83
The codec should be accompanied with
Power Cable, LAN Cable, Power adaptors if
any, HDMI cables and touch pad based
remote control.
Kinldy modify the clasue as follows: "The codec
should be accompanied with Power Cable, LAN
Cable, Power adaptors if any, HDMI cables and
wired touch panel based control from VC OEM for
better quality control and UX."
Please be guided by RFP.
101 69
69.9 -
Sr. No. 33.
Annexure B9 –
Specifications for
Executive Codec
IP Network
Features
83
The system should have features such as
QoS, RSVP, standards based packet loss
based downspeeding/DBA, TCP/IP, DHCP ,
Auto gatekeeper discovery, Dynamic
playout and lip-sync buffering, H.245 DTMF
tones in H.323, Date and Time support via
NTP
Packet Loss based Downspeeding/DBA URI
Dialing
Request the Bank to Please remove RSVP as it is not
supported
Please read the clause as below:
"The system should have features such as QoS,
standards based packet loss based downspeeding/DBA,
TCP/IP, DHCP , Auto gatekeeper discovery, Dynamic
playout and lip-sync buffering, H.245 DTMF tones in
H.323, Date and Time support via NTP
Packet Loss based Downspeeding/DBA URI Dialing"
102 69
69.9 -
Sr. No. 37.
Annexure B9 –
Specifications for
Executive Codec
Future Technology
Ready
83The same system should be upgradable to
support 60 frames per second in 1080p call
This feature should be available on day one since the
entire solution is based on endpoints having 1080p 60
fps from day one.
Please be guided by RFP.
Page 31 of 32
Page 32
S. No.RFP Clause
No.Sub-Clause No.
Page
No.Clause as per RFP Doc Query Bank Response
103 71 71 Annexure D 88Indicative Commercial Offer - To be
submitted with Technical Offer)
Request you to confirm if this has to be submitted
with Technical Offer or Commercial Bid
Bidder has to submit technical and commercial bids i.e.
both the bids online on or before the time of
submission of bid.
104
Schedule of
Events &
Bid Details
EMD 4
EMD-Rs.50,00,000.00/-(Rupees Fifty Lac
Only) in the form of Demand Draft in favor
of Union Bank of India, Department of
Information Technology payable at
Mumbai. EMD can also be paid in the form
of Bank Guarantee (BG) of any scheduled
commercial Bank other than Union Bank of
India valid for Six months from the date of
issuance of RFP. EMD should be enclosed in
Technical Bid.
Request Bank to reduce the EMD amount to
Rs.10,00,000.00/- as DD or BG considering the value
of Project.
Please be guided by RFP.
105 General
Bidder will conduct the testing immeditely after
completing the installation. It is requested to
customer to complete the testing within 24 to 48
hours of link delivery confirmation from bidder.
Sitewise acceptance must be released and bidder is
allowed to activate the billing immediately after
receving the acceptance from the date of receving
the acceptance.
Please be guided by RFP.
106 GeneralSitting space, power and internet connectivity for all
RE's will be provided by the customer.Please be guided by RFP.
107 General
Power point, power extension, UPS power, earthing
underground duct for cable routing will be provided
by customer. Cable connectivity on customer
switch/router will be done by customer.
Please be guided by RFP.
108 General Please define the acceptance and testing criteria. Please be guided by RFP.
Page 32 of 32